Communication Skills Online Certificate Course

Build Effective Communication Skills

Communication Skills Online Certificate Course

NOW ONLY

£140

Save £84 (38%)
OFF RRP £225
Get Info Pack

Learn the art of communication and how to communicate better in a business or personal setting with our Communication Courses Online

Our Communication Skills Online Certificate Course will teach you how to send the right message. Throughout the day, we converse with others through our spoken and body language and our written words.

All aspects of communication will be covered in the courses. Learn how to ask questions, probe for data, listen actively and use body language to communicate your thoughts and feelings to others. Self-esteem, relationships with others, and assertiveness are also discussed.

No matter what industry you work in, the ability to communicate effectively with superiors, coworkers, and staff is crucial. Workers in the digital age should learn how to best communicate and receive messages in person, over the phone, via email, and social media.

Communication is one of the most crucial life skills to learn. To communicate is to exchange information to increase understanding. Visually or non-verbally, it can be done either verbally or in written form. Soft skills like these are vital for a successful career.

What you will learn with our Communication Courses Online

  • Identify common communication problems that may be holding you back.
  • Develop skills to ask questions that give you information you need.
  • Learn what your non-verbal messages are telling others.
  • Develop skills to listen actively and empathetically to others.
  • Enhance your ability to handle difficult situations.
  • Deal with situations assertively.

How can you reinforce learning when studying communication courses online?

  1. Review important points
  2. Repeat the modules, especially for subjects you find difficult
  3. Make a list of difficult topics and check other sources for further reading
  4. Take all online exams seriously and honestly
  5. Engage in online discussions when available
  6. Apply what you have learned by asking for feedback

Communication Courses Online - Requirements

The Communication Courses is delivered 100 percent online 24/7 and only takes 6 to 8 hours of study to complete.

To successfully complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Communication Skills Online Course Outline

Session 1: Course Overview

One of the primary goals of this course is to help students realize the effect their communication abilities have on others. They will also look at how developing these qualities will help them get along well in the workplace and in life.

Learning Objectives:

  • Identify common communication problems that may be holding you back.
  • Develop skills to ask questions that give you information you need.
  • Learn what your non-verbal messages are telling others.
  • Develop skills to listen actively and empathetically to others.
  • Enhance your ability to handle difficult situations.
  • Deal with situations assertively.

Topics to be discussed include:

  • Pre-Assignment

Session 2: Creating Positive Relationships

It takes effort to create good relationships, but as with any talent, they can learn how to do so by considering effective strategies and then deciding to use them. Though they often consider communication to be a coding and decoding method, they may often consider communication to be a process of assembling meaning from messages.

Ten Quick Wins

One effective coping approach is to constantly cultivate constructive relationships with others. Most people want to succeed in life and at work, and they want to wake up excited about the day ahead of them, rather than dreading it.

Topics to be discussed include:

  • Making Connections
  • The Power of Words

Session 3: Growing Our Self-Awareness

Self-awareness is exactly what it sounds like: becoming more aware of who they are and what they enjoy and dislike. They can consider other people and how they feel or perceive things as they become more self-aware. It will analyze our self-awareness in this session based on how proficient they are at communicating and whether there is anything holding them back.

Do You Question Your Competence?

Self-awareness is exactly what it sounds like: becoming more aware of who they are and what they enjoy and dislike. They can consider other people and how they feel or perceive things as they become more self-aware. It will analyze our self-awareness in this session based on how proficient they are at communicating and whether there is anything holding them back.

Topics to be discussed include:

  • Competence Questionnaire
  • Developing Confidence

Session 4: Communication Basics

Since they're discussing communication, it's only natural to define it. They may know someone who is brilliant verbally but not so much in writing. Or they may know a great writer who is a poor public speaker. This workshop will discuss what it takes to be a competent communicator and what people have done to acquire those abilities.

Topics to be discussed include:

  • Defining a Skilled Communicator
  • Making Connections

Session 5: Communication Barriers

Now that students have a basic understanding of what it takes to be a successful communicator, they must explore some of the obstacles to excellent communication. These impediments might arise for a variety of causes. Having a strategy for dealing with them is a key skill for effective communication. This seminar will look at communication difficulties.

Topics to be discussed include:

  • Case Study: New Neighbors
  • Common Barriers
  • Applying the Answers
  • Being Mindful

Session 6: Asking Questions

One of the in-house trainers described the best supervisor he or she has ever had as someone who asks the most difficult questions. Those inquiries sparked crucial debates that would not have occurred had it not been for his ability to generate open-ended, challenging queries. This lesson will teach you about different sorts of inquiries and how to probe for more information.

Asking Good Questions

Asking questions and listening to others are two of the most fundamental aspects of effective communication. Some people have a natural proclivity to ask a lot of questions, whilst others must learn to do so. They can organize questions ahead of time for meetings or talks to ensure that our queries have thought and substance to them.

Topics to be discussed include:

  • Types of Open-Ended Questions
  • Introduction to Probing
  • Probing Methods
  • Pushing My Buttons

Session 7: Listening Skills

Listening, like questioning, is a talent that can be honed. Listening is a gift that they may provide to others when they speak with them in order to truly hear what they have to say. Listening properly also assists kids in developing trust and relationships with others. This workshop will look at the distinctions between listening and hearing, as well as what might get in the way of effective communication.

Topics to be discussed include:

  • Can You Hear Me?
  • How Do You Rate Your Listening Ability?
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • What Is Said and What Is Heard
  • Communication Situations

Session 8: Body Language

Physical humor is an excellent approach to convey a message. Seeing someone fall down, trip over a mystery object, or end up all messed up may all lead to hilarity. While they aren't always evident in the workplace, it's known that body language may contribute significantly to communication. It will learn about body language misunderstandings in this class.

What Do Our Bodies Say?

Albert Mehrabian discovered in substantial study that when it came to addressing emotions, just 7 percent of the speaker's message was delivered by words, and that tone of voice was responsible for around 38 percent of the meaning and body language was responsible for around 55 percent. This suggests that the words themselves had a little role in communicating meaning.

Topics to be discussed include:

  • Tips and Tricks
  • Managing Your Messages
  • The Signals People Send
  • Gestures
  • Interpreting Gestures

Session 9: Communication Styles

When anything is separated into two non-overlapping pieces or viewpoints, this is referred to as a dichotomy. Different groups' preferences in communication styles may be examined, and understanding such dichotomies can help them acquire more advanced communication abilities. This seminar will look at communication strategies from both sides of a dichotomy.

Understanding Dichotomies

Differences across groups of individuals can be detected by clear preferences between pairs of opposites, such as those in the list below. Rather than rational analysis and decision making, most people's preferences are molded in part by the organizations they belong to and the individuals they connect with. Furthermore, communication can be either direct or indirect.

Topics to be discussed include:

  • Making Connections
  • Advantages and Disadvantages
  • Dichotomies in Action
  • Step Two
  • Step Three

Session 10: Creating a Positive Self-Image

Some people appear to be unconcerned with their image, but others appear to be obsessed with it. While dressing nicely might be uncomfortable at times, it can be extremely beneficial to their profession. This session will go through how their self-image affects their outcomes and what they can do to enhance their self-image while keeping their profession in mind.

Seven Things People Determine from Your Appearance

Another aspect of communicating with others is one's own image and knowledge of how others see them. This is an important aspect of their capacity to provide and receive feedback from others. People do make judgements based on their look, which may not seem fair or truthful.

Topics to be discussed include:

  • Pre-Assignment Review
  • Self-Evaluation

Session 11: Frame of Reference

It's similar to having an outline ready when they start a discussion with a plan of what they want to say. However, their frames of reference can sometimes obscure that outline, interfering with their interpretation of signals. This seminar will look at how frames of reference may both aid and hinder communication.

Your Frame of Reference

A frame of reference is how they assess other individuals. They all make judgements about individuals, but in order to truly understand what is going on, they must be able to suspend those judgements and allow its meaning to flow to them unhindered. The capacity of a communicator to suspend their frame of reference is a key and crucial talent since it can increase their credibility.

Topics to be discussed include:

  • Suspending Belief
  • Techniques for the Workplace
  • Prepare, Prepare, Prepare
  • Testing Our Theories
  • Delivering Your Message
  • Be Direct
  • Assertiveness
  • Self-Attitude
  • Words to Watch Out For
  • Your Inner Self Talk
  • Persuasion
  • Thirty Ways to Persuade
  • Case Study: A Negative Image
  • I Messages
  • The Assertive Formula
  • Expressing Your No
  • The Persistent Response
  • Guidelines for Saying No

Session 12: A Personal Action Plan

Making a personal action plan can assist people in staying on track and on goal. They get things done when they accept responsibility for themselves and the outcomes. It will be asked questions in this session to assist them plan their short-term and long-term goals. This last activity allows them to synthesize their previous learning and put it into practice.

Topics to be discussed include:

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Recognition & Accreditation

The online courses offered by CoursesForSuccess are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

Session 2: Creating Positive Relationships

  • Ten Quick Wins
  • Making Connections
  • The Power of Words

Session 3: Growing Our Self-Awareness

  • Do You Question Your Competence?
  • Competence Questionnaire
  • Developing Confidence

Session 4: Communication Basics

  • Defining a Skilled Communicator
  • Making Connections

Session 5: Communication Barriers

  • Case Study: New Neighbors
  • Common Barriers
  • Applying the Answers
  • Being Mindful

Session 6: Asking Questions

  • Asking Good Questions
  • Types of Open-Ended Questions
  • Introduction to Probing
  • Probing Methods
  • Pushing My Buttons

Session 7: Listening Skills

  • Can You Hear Me?
  • How Do You Rate Your Listening Ability?
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • What Is Said and What Is Heard
  • Communication Situations

Session 8: Body Language

  • What Do Our Bodies Say?
  • Tips and Tricks
  • Managing Your Messages
  • The Signals People Send
  • Gestures
  • Interpreting Gestures

Session 9: Communication Styles

  • Understanding Dichotomies
  • Making Connections
  • Advantages and Disadvantages
  • Dichotomies in Action
  • Step Two
  • Step Three

Session 10: Creating a Positive Self-Image

  • Seven Things People Determine from Your Appearance
  • Pre-Assignment Review
  • Self-Evaluation

Session 11: Frame of Reference

  • Your Frame of Reference
  • Suspending Belief
  • Techniques for the Workplace
  • Prepare, Prepare, Prepare
  • Testing Our Theories
  • Delivering Your Message
  • Be Direct
  • Assertiveness
  • Self-Attitude
  • Words to Watch Out For
  • Your Inner Self Talk
  • Persuasion
  • Thirty Ways to Persuade
  • Case Study: A Negative Image
  • I Messages
  • The Assertive Formula
  • Expressing Your No
  • The Persistent Response
  • Guidelines for Saying No

Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

About this Course

Learn the art of communication and how to communicate better in a business or personal setting with our Communication Courses Online

Our Communication Skills Online Certificate Course will teach you how to send the right message. Throughout the day, we converse with others through our spoken and body language and our written words.

All aspects of communication will be covered in the courses. Learn how to ask questions, probe for data, listen actively and use body language to communicate your thoughts and feelings to others. Self-esteem, relationships with others, and assertiveness are also discussed.

No matter what industry you work in, the ability to communicate effectively with superiors, coworkers, and staff is crucial. Workers in the digital age should learn how to best communicate and receive messages in person, over the phone, via email, and social media.

Communication is one of the most crucial life skills to learn. To communicate is to exchange information to increase understanding. Visually or non-verbally, it can be done either verbally or in written form. Soft skills like these are vital for a successful career.

What you will learn with our Communication Courses Online

  • Identify common communication problems that may be holding you back.
  • Develop skills to ask questions that give you information you need.
  • Learn what your non-verbal messages are telling others.
  • Develop skills to listen actively and empathetically to others.
  • Enhance your ability to handle difficult situations.
  • Deal with situations assertively.

How can you reinforce learning when studying communication courses online?

  1. Review important points
  2. Repeat the modules, especially for subjects you find difficult
  3. Make a list of difficult topics and check other sources for further reading
  4. Take all online exams seriously and honestly
  5. Engage in online discussions when available
  6. Apply what you have learned by asking for feedback

Communication Courses Online - Requirements

The Communication Courses is delivered 100 percent online 24/7 and only takes 6 to 8 hours of study to complete.

To successfully complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Communication Skills Online Course Outline

Session 1: Course Overview

One of the primary goals of this course is to help students realize the effect their communication abilities have on others. They will also look at how developing these qualities will help them get along well in the workplace and in life.

Learning Objectives:

  • Identify common communication problems that may be holding you back.
  • Develop skills to ask questions that give you information you need.
  • Learn what your non-verbal messages are telling others.
  • Develop skills to listen actively and empathetically to others.
  • Enhance your ability to handle difficult situations.
  • Deal with situations assertively.

Topics to be discussed include:

  • Pre-Assignment

Session 2: Creating Positive Relationships

It takes effort to create good relationships, but as with any talent, they can learn how to do so by considering effective strategies and then deciding to use them. Though they often consider communication to be a coding and decoding method, they may often consider communication to be a process of assembling meaning from messages.

Ten Quick Wins

One effective coping approach is to constantly cultivate constructive relationships with others. Most people want to succeed in life and at work, and they want to wake up excited about the day ahead of them, rather than dreading it.

Topics to be discussed include:

  • Making Connections
  • The Power of Words

Session 3: Growing Our Self-Awareness

Self-awareness is exactly what it sounds like: becoming more aware of who they are and what they enjoy and dislike. They can consider other people and how they feel or perceive things as they become more self-aware. It will analyze our self-awareness in this session based on how proficient they are at communicating and whether there is anything holding them back.

Do You Question Your Competence?

Self-awareness is exactly what it sounds like: becoming more aware of who they are and what they enjoy and dislike. They can consider other people and how they feel or perceive things as they become more self-aware. It will analyze our self-awareness in this session based on how proficient they are at communicating and whether there is anything holding them back.

Topics to be discussed include:

  • Competence Questionnaire
  • Developing Confidence

Session 4: Communication Basics

Since they're discussing communication, it's only natural to define it. They may know someone who is brilliant verbally but not so much in writing. Or they may know a great writer who is a poor public speaker. This workshop will discuss what it takes to be a competent communicator and what people have done to acquire those abilities.

Topics to be discussed include:

  • Defining a Skilled Communicator
  • Making Connections

Session 5: Communication Barriers

Now that students have a basic understanding of what it takes to be a successful communicator, they must explore some of the obstacles to excellent communication. These impediments might arise for a variety of causes. Having a strategy for dealing with them is a key skill for effective communication. This seminar will look at communication difficulties.

Topics to be discussed include:

  • Case Study: New Neighbors
  • Common Barriers
  • Applying the Answers
  • Being Mindful

Session 6: Asking Questions

One of the in-house trainers described the best supervisor he or she has ever had as someone who asks the most difficult questions. Those inquiries sparked crucial debates that would not have occurred had it not been for his ability to generate open-ended, challenging queries. This lesson will teach you about different sorts of inquiries and how to probe for more information.

Asking Good Questions

Asking questions and listening to others are two of the most fundamental aspects of effective communication. Some people have a natural proclivity to ask a lot of questions, whilst others must learn to do so. They can organize questions ahead of time for meetings or talks to ensure that our queries have thought and substance to them.

Topics to be discussed include:

  • Types of Open-Ended Questions
  • Introduction to Probing
  • Probing Methods
  • Pushing My Buttons

Session 7: Listening Skills

Listening, like questioning, is a talent that can be honed. Listening is a gift that they may provide to others when they speak with them in order to truly hear what they have to say. Listening properly also assists kids in developing trust and relationships with others. This workshop will look at the distinctions between listening and hearing, as well as what might get in the way of effective communication.

Topics to be discussed include:

  • Can You Hear Me?
  • How Do You Rate Your Listening Ability?
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • What Is Said and What Is Heard
  • Communication Situations

Session 8: Body Language

Physical humor is an excellent approach to convey a message. Seeing someone fall down, trip over a mystery object, or end up all messed up may all lead to hilarity. While they aren't always evident in the workplace, it's known that body language may contribute significantly to communication. It will learn about body language misunderstandings in this class.

What Do Our Bodies Say?

Albert Mehrabian discovered in substantial study that when it came to addressing emotions, just 7 percent of the speaker's message was delivered by words, and that tone of voice was responsible for around 38 percent of the meaning and body language was responsible for around 55 percent. This suggests that the words themselves had a little role in communicating meaning.

Topics to be discussed include:

  • Tips and Tricks
  • Managing Your Messages
  • The Signals People Send
  • Gestures
  • Interpreting Gestures

Session 9: Communication Styles

When anything is separated into two non-overlapping pieces or viewpoints, this is referred to as a dichotomy. Different groups' preferences in communication styles may be examined, and understanding such dichotomies can help them acquire more advanced communication abilities. This seminar will look at communication strategies from both sides of a dichotomy.

Understanding Dichotomies

Differences across groups of individuals can be detected by clear preferences between pairs of opposites, such as those in the list below. Rather than rational analysis and decision making, most people's preferences are molded in part by the organizations they belong to and the individuals they connect with. Furthermore, communication can be either direct or indirect.

Topics to be discussed include:

  • Making Connections
  • Advantages and Disadvantages
  • Dichotomies in Action
  • Step Two
  • Step Three

Session 10: Creating a Positive Self-Image

Some people appear to be unconcerned with their image, but others appear to be obsessed with it. While dressing nicely might be uncomfortable at times, it can be extremely beneficial to their profession. This session will go through how their self-image affects their outcomes and what they can do to enhance their self-image while keeping their profession in mind.

Seven Things People Determine from Your Appearance

Another aspect of communicating with others is one's own image and knowledge of how others see them. This is an important aspect of their capacity to provide and receive feedback from others. People do make judgements based on their look, which may not seem fair or truthful.

Topics to be discussed include:

  • Pre-Assignment Review
  • Self-Evaluation

Session 11: Frame of Reference

It's similar to having an outline ready when they start a discussion with a plan of what they want to say. However, their frames of reference can sometimes obscure that outline, interfering with their interpretation of signals. This seminar will look at how frames of reference may both aid and hinder communication.

Your Frame of Reference

A frame of reference is how they assess other individuals. They all make judgements about individuals, but in order to truly understand what is going on, they must be able to suspend those judgements and allow its meaning to flow to them unhindered. The capacity of a communicator to suspend their frame of reference is a key and crucial talent since it can increase their credibility.

Topics to be discussed include:

  • Suspending Belief
  • Techniques for the Workplace
  • Prepare, Prepare, Prepare
  • Testing Our Theories
  • Delivering Your Message
  • Be Direct
  • Assertiveness
  • Self-Attitude
  • Words to Watch Out For
  • Your Inner Self Talk
  • Persuasion
  • Thirty Ways to Persuade
  • Case Study: A Negative Image
  • I Messages
  • The Assertive Formula
  • Expressing Your No
  • The Persistent Response
  • Guidelines for Saying No

Session 12: A Personal Action Plan

Making a personal action plan can assist people in staying on track and on goal. They get things done when they accept responsibility for themselves and the outcomes. It will be asked questions in this session to assist them plan their short-term and long-term goals. This last activity allows them to synthesize their previous learning and put it into practice.

Topics to be discussed include:

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Recognition & Accreditation

The online courses offered by CoursesForSuccess are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

Session 2: Creating Positive Relationships

  • Ten Quick Wins
  • Making Connections
  • The Power of Words

Session 3: Growing Our Self-Awareness

  • Do You Question Your Competence?
  • Competence Questionnaire
  • Developing Confidence

Session 4: Communication Basics

  • Defining a Skilled Communicator
  • Making Connections

Session 5: Communication Barriers

  • Case Study: New Neighbors
  • Common Barriers
  • Applying the Answers
  • Being Mindful

Session 6: Asking Questions

  • Asking Good Questions
  • Types of Open-Ended Questions
  • Introduction to Probing
  • Probing Methods
  • Pushing My Buttons

Session 7: Listening Skills

  • Can You Hear Me?
  • How Do You Rate Your Listening Ability?
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • What Is Said and What Is Heard
  • Communication Situations

Session 8: Body Language

  • What Do Our Bodies Say?
  • Tips and Tricks
  • Managing Your Messages
  • The Signals People Send
  • Gestures
  • Interpreting Gestures

Session 9: Communication Styles

  • Understanding Dichotomies
  • Making Connections
  • Advantages and Disadvantages
  • Dichotomies in Action
  • Step Two
  • Step Three

Session 10: Creating a Positive Self-Image

  • Seven Things People Determine from Your Appearance
  • Pre-Assignment Review
  • Self-Evaluation

Session 11: Frame of Reference

  • Your Frame of Reference
  • Suspending Belief
  • Techniques for the Workplace
  • Prepare, Prepare, Prepare
  • Testing Our Theories
  • Delivering Your Message
  • Be Direct
  • Assertiveness
  • Self-Attitude
  • Words to Watch Out For
  • Your Inner Self Talk
  • Persuasion
  • Thirty Ways to Persuade
  • Case Study: A Negative Image
  • I Messages
  • The Assertive Formula
  • Expressing Your No
  • The Persistent Response
  • Guidelines for Saying No

Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

We provide a 7 Day Money Back Refund on all Courses

Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value £300)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

Training 2 Or More People?


Empower your business with access to 500+ job & soft skills online training courses.

SUCCESS PRO - For Business

Course Summary

Course ID: CFS03CSO
Delivery Mode: Online
Access: Unlimited lifetime
Time: Study at your own pace
Duration: 6 - 8 Hours
Assessments: Yes
Qualification: Certificate

Learn More With Course Bundles

Similar Courses

Get a FREE Career Planner