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Certificate In Conflict Resolution Online Course

Learn How To Resolve Conflicts of Any Size


Learn How To Resolve Conflicts of Any Size

There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size. Choose one of our workplace conflict resolution training courses today!

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Course Topics:

  • Building Positive Energy
  • Fishbone Diagram
  • Agreement Frame

By the end of this Conflict Resolution Online Short Course, you will be able to:

  • Understand what conflict and effective conflict resolution mean.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques

Course Fast Facts:

  1. Easy to follow and understand
  2. Only 6 to 8 hours of study is required
  3. Unlimited, lifetime access to online course
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time
  6. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Workplace Soft Skills Courses

If you’d like to help your workplace flourish, take a look at the range of workplace essentials soft skills courses available at Courses For Success.

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

  • Adobe Acrobat Reader 

Customer Reviews

5 star
43%
4 star
33%
3 star
18%
2 star
5%
1 star
1%
(117)
Average rating 3.5 out of 5 stars

8 December 2018 05:36:32 AM

Thoroughly enjoyed the course, it was very informative and will help me in my new role as a team leader in an early childhood education centre. It will also help me in my everyday personal life.

24 October 2018 11:50:07 AM

This was a very helpful module that help me to understand conflict both professionally and socially.

22 September 2018 01:44:57 AM

Good choice of course for the feedback

21 September 2018 01:43:54 PM

Very interesting, gives you some handy tools to deal with conflict resolution.

1 September 2018 01:18:12 PM

easy to understand and follow the information :)

22 August 2018 11:28:50 PM

This was very helpful for me.

30 July 2018 01:47:43 PM

I found this course to be very informative and useful.

29 June 2018 06:48:37 PM

Dbedjekek

29 June 2018 06:23:39 AM

very straight forward course

10 May 2018 06:17:50 PM

Great!

5 May 2018 06:38:01 AM

Good informative information.

17 April 2018 11:02:19 PM

This is a good tool.

2 April 2018 05:48:05 AM

Splendid.Concise,Thorough,easy to follow .As purposed as will it prove useful both at home and in the workplace.

25 March 2018 10:44:32 PM

excellent

17 March 2018 11:01:25 AM

This is the best I ever came cross and it has open helped with my job.

13 March 2018 03:19:57 PM

Great Course

6 March 2018 02:51:53 AM

great course full of useful tips

16 February 2018 09:10:31 AM

Good overview, very clear and to the point

6 February 2018 01:07:55 PM

Really enjoyed this course, learned a lot of new things and I look forward to putting my new skills to use.

30 January 2018 05:23:44 AM

Really enjoyed doing this course. It will become very useful in my career.
Would highly recommend.

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Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
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Course Summary

Course ID No.: 020CROSC
Delivery Mode: Online
Course Access: Unlimited lifetime
Time required: Study at your own pace
Course Duration: 6-8 Hours
Assessments: Yes (multiple choice)
Qualification: Certificate