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Conflict Resolution Course

Learn How To Resolve Conflicts of Any Size

Effectively Resolve Conflict with Our Conflict Resolution Course

The Conflict Resolution Course will teach you how to successfully resolve conflicts in ways that are satisfactory to all parties. Conflicts can be resolved in a variety of ways. This can be via surrender, avoidance, with force, legally. An outcome that is mutually agreeable will generate long term benefits. Choose one of our workplace conflict resolution training courses today!

The concept of resolving conflict professionally was born out of the realisation that violence and litigation were poor options in a cost and practical sense. It is now widely used in a vast range of industries encompassing a wide range of differing circumstances. This conflict resolution training online course will reveal the six-step process successfully used to resolve disputes of any type or size.

The conflict resolution online course will also show you key resolution skills required,  such as coping effectively with anger and making use of the Agreement Frame.

Conflict Resolution Course Online Topics:

  • How to build positive energy

  • The fishbone diagram

  • Using the Agreement Frame

Upon completion of this Online Conflict Resolution Training, you will:

  • Have an understanding of what the meaning of conflict and effective resolution is

  • Develop an understanding of the six stages of the resolution process

  • Know the five main styles of resolving conflict

  • Successfully adapt the resolution process for all kinds of conflict

  • Successfully use parts of the resolution process to avert conflict

  • Be able to use fundamental communication tools, like the Agreement Frame and open questions to frame and resolve disputes

  • Call upon basic stress and anger management techniques when necessary

Conflict Resolution Training Program Quick Facts:

  1. Simply structured conflict resolution classes online are simple to follow and comprehend

  2. Just 6 to 8 hours of coursework is required

  3. Unlimited lifetime access to our online classes

  4. All course material is delivered on-line and available 24/7 from any computer or Smartphone with internet access

  5. Study from  work or home in your own time and at your own pace

  6. A Conflict resolution certificate online granted on successful completion of the course

Conflict Resolution Course Delivery

All conflict resolution courses provided by Courses For Success are readily available online through our learning management system

Online Recognition & Accreditation

This conflict resolution course is globally recognized and accredited by the International Association of Online Training Standards (IAOTS). All courses offered by Courses For Success are uniquely structured and taught in a step by step process allowing students to easily complete them quickly. This structure allows you to receive your certificate as quickly as possible. All students who successfully complete the course receive a certificate noting their achievement. CoursesForSuccess.com takes great pride in maintaining high completion rates and student satisfaction.

Other Workplace Soft Skills Courses

If you’d like to help your workplace flourish, take a look at the range of workplace essentials soft skills courses available at Courses For Success.

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:


  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)


  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

  • Adobe Acrobat Reader 

Customer Reviews

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Average rating 3.5 out of 5 stars

31 January 2019 07:37:23 PM

A fantastic & very easy to follow course. I feel well prepared to handle any situation of conflict

8 December 2018 05:36:32 AM

Thoroughly enjoyed the course, it was very informative and will help me in my new role as a team leader in an early childhood education centre. It will also help me in my everyday personal life.

24 October 2018 11:50:07 AM

This was a very helpful module that help me to understand conflict both professionally and socially.

22 September 2018 01:44:57 AM

Good choice of course for the feedback

21 September 2018 01:43:54 PM

Very interesting, gives you some handy tools to deal with conflict resolution.

1 September 2018 01:18:12 PM

easy to understand and follow the information :)

22 August 2018 11:28:50 PM

This was very helpful for me.

30 July 2018 01:47:43 PM

I found this course to be very informative and useful.

29 June 2018 06:48:37 PM


29 June 2018 06:23:39 AM

very straight forward course

10 May 2018 06:17:50 PM


5 May 2018 06:38:01 AM

Good informative information.

17 April 2018 11:02:19 PM

This is a good tool.

2 April 2018 05:48:05 AM

Splendid.Concise,Thorough,easy to follow .As purposed as will it prove useful both at home and in the workplace.

25 March 2018 10:44:32 PM


17 March 2018 11:01:25 AM

This is the best I ever came cross and it has open helped with my job.

13 March 2018 03:19:57 PM

Great Course

6 March 2018 02:51:53 AM

great course full of useful tips

16 February 2018 09:10:31 AM

Good overview, very clear and to the point

6 February 2018 01:07:55 PM

Really enjoyed this course, learned a lot of new things and I look forward to putting my new skills to use.

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Course Summary

Course ID No.: 020CROSC
Delivery Mode: Online
Course Access: Unlimited lifetime
Time required: Study at your own pace
Course Duration: 6-8 Hours
Assessments: Yes (multiple choice)
Qualification: Certificate