Administration Support Online Certificate Course

Enhance Your Administration Skills to be Effective and Organized

Administration Support Online Certificate Course

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£139

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Study Administration Support Online Course and get the skills to provide office support to executives, managers, and other professionals

The Administrative Support Online Course gives you the administrative support skills needed in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue.  Our Administration Support Online Course will help you get there.

The current business environment is filled with many sources of information and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.

With our Administration Support Online course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully.

The practices presented in this Administration Support Online Short Course will take time to root into your daily work routine. However, making the commitment to apply the concepts every day consistently is the key to changing and adopting new behaviors in a short amount of time.

What you will learn with our Administration Support Online Course

  • Get Yourself Organized
  • Manage your time more effectively
  • Prioritize your time and get things done
  • Complete Special Tasks
  • Improve your Communication Skills
  • Improve your Non-Verbal Communication Skills
  • Empower Yourself
  • Deal with your managers more effectively
  • Take Care of Yourself

Administration Support Course - Requirements

The Administrative Support Online Certificate Course is delivered 100 percent online 24/7 and only takes 6 to 8 hours of study to complete. 

To successfully complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Approximately 6 to 8 hours of study is needed to complete the course
  3. Registered students gain unrestricted lifetime access to the Administrative Support course
  4. All course material is available online 24/7 and can be accessed using any device
  5. Study online from anywhere in your own time at your own pace
  6. All students who complete the course will be awarded with a certificate of completion

Administration Support Online Course - Outline

Module One: Getting Started

Module Two: Getting Organized (I)

In this module, we will discuss the various entry points of information, which include emails, voice mails, and interoffice mail that require processing and organization.

Dealing with Email

Part of an administrative assistant's role is to take charge of the manager's inbox. This is no easy feat since managers are expected to have twice as much email compared to regular employees.

Managing Electronic Files

Storing electronic files over time can lead to a large number of outdated and unorganized documents. This is often not possible since even memory space on computers has its limits. It can also lead to system slow down. This is why creating a system for managing and storing files by naming documents and folders for easy retrieval is the best strategy. When developing a strategy for organizing and managing electronic files below are a few of the tips we will be discussing:

  • Make it consistent
  • Use your computer’s file search function
  • Make it time-sensitive
  • Place your archive material on an external medium

Keeping Track of the Paper Trail

Emails, electronic documents have mostly taken over paper documents. But this does not eliminate the need for managing the various paper documents that are sent from various sources in and outside the company. Creating a filing system using a traditional filing cabinet and document folders is a great way to keep everything organized.

Making the Most of Voice Mail

In this part of the course, we will discuss how voice mail can be a valuable communication tool for business. We will take a look at how this has been misused and the different steps you can take to ensure you are making the most of your voice mail.

Module Three: Getting Organized (II)

After discussing the basics of getting organized, you will learn how to organize your environment to be more efficient. Here we will take a look at how to organize your workspace, tasks, and the people you work with on projects.

Keeping Your Workspace Organized

Your workspace is a good reflection of your organization skills. Organizing your workspace improves efficiency and sends a message to others that you are organized.

Using a To-Do Book

A to-do book or planner is a useful tool for keeping track of your tasks. It can also be done using your computer but bringing your computer all the time is just not possible. A planner gives you the convenience of having all this important information anywhere you go.

Module Four: Managing Time

In this part of the Administration Support Online Certificate course, we will discuss another important skill, time management. 

Time is a limited resource and should be managed properly if you are to complete all your tasks within a given deadline. Good time management requires discipline and a conscientious effort to stick within a given timeframe. 

Keeping Others on Track

Tasks that require coordination among different people can be considered a project. There are times when you might be asked to lead a project. Keeping people on track with their tasks presents both logical and political challenges. To get a better grasp of the situation, you should be able to get all the information related to the project. Here are a few questions you may ask to get this done:

  • Are there any tasks this deliverable is depended on?
  • Is the person assigned the only one working on this task?

Maintaining Schedules

Keeping everything within schedule is a constant challenge. This is because of the different unknown variables that can happen within the workday. Examples of this include meetings that go beyond schedule or poorly organized tasks that takes too much time to complete.

Module Five: Getting It All Done On Time

Delivering everything on time is something expected from a well-organized person. In this module, you will learn how to prioritize your work, stay on track, and create accurate goals to deliver projects on time.

Prioritizing

When dealing with several tasks, you must prioritize your work. To help rank your tasks, you can answer these simple questions:

  • When is it due?
  • For whom is it for?
  • Is it related to a specific project?
  • Can this be done later?
  • Is another task dependent on this one to be finished before it can move on?

The Secret to Staying on Track

While sticking to a schedule is critical, you must also learn to develop behaviors that help you enjoy your work. Boredom and frustration can be barriers that can cause you to lose sight of your objectives. Below are some of the things that we will be discussing to keep you on track:

  • Your work and home life should be separated as much as possible
  • Schedule your creative work in the morning
  • Track progress by checking off things that you have accomplished and celebrating completed tasks help boost your morale.

Goal Setting

DART goal setting is a great way of keeping you motivated when working to reach your goal. This requires you to determine the goal, announce the goal, adjust it, and time lock it. Document what you want to accomplish and review it. If goals appear vague, write it down again until it becomes specific.

Module Six: Special Tasks

This module gives you the basics of handling several special tasks when working as an administrative supporter. This will give you the skills to handle special and unique tasks that require precise organization and execution.

Planning Small Meetings

Small meetings could either be productive or a total waste of time. Because of its nature, people tend to place less importance on this type of meeting coming unprepared to share or participate. To keep things productive, below are some things to keep in mind:

  • Purpose defined
  • Objective of the meeting determined
  • People to attend identified
  • Checklist of supplies created
  • Organize the resources
  • Reserve a place or room
  • Notify the attendees

Planning Large Meetings

Large meetings offer a different challenge to that of small meetings. This includes external factors such as vendors or other outside entities that require a different level of planning. To help you plan for large meetings, we will be taking a look at the FAST strategy.

  • Form: in this phase, you will form your meeting project team.
  • Acquire: in this phase, you will acquire the necessary information to begin solidifying your plan.
  • Secure: in this phase, you will confirm the needed resources for your large meeting
  • Take: in this phase, take the time to arrive early and verify all is set up according to your plan.

Organizing Travel

Familiarizing yourself will all the modern and online traveling tools will make the task of organizing travel arrangements quicker and easier. Events like training, conventions, sales meetings, and offsite management travel require special planning.

Module Seven: Verbal Communication Skills

In this module, we will discuss one of the essential skills of administrative support, effective communication. As administrative support, your role includes speaking with all members of the organization. This includes those in the management position in the workforce.

Listening and Hearing: They Aren’t the Same

Listening and hearing are different. Hearing can be done without thinking and is almost passive. Listening, on the other hand, requires an effort to understand the message the other party is trying to convey. To listen better, here are a few tips:

  • Disengage from whatever you are doing and face the person
  • Do not answer the phone when it rings, unless this one you were waiting for and ask the person if you could answer the phone
  • Use a note pad to jot important things down
  • Summarize the conversation

Asking Questions

Asking the right questions can help us gather information. The type of question you are going to ask should be based on the answer you require. It is a good idea to have a list of possible questions ready.

Communicating with Power

As an administrative assistant, you may find yourself in the front of the meeting room, relaying information, or leading a discussion. Communicating with power requires several key behaviors. The first two minutes of your speaking will give your listeners a quick assessment of your communication skills.

Module Eight: Non-Verbal Communication Skills

Our body language gives an accurate account of what we are feeling inside. In this module, you will learn how to monitor your body language and those around you.

Body Language

Our body language plays a role in how we communicate. Body language makes 55 percent of what we are saying. It is difficult to hide, and we must control our feeling when we are in a conversation. Below are some of the signals that we might not be aware of when communicating with others.

Negative signals:

  • Keeping distance
  • Folding arms tightly
  • Leaning or turning away
  • Using only fleeting eye contact
  • Small pupils
  • Tapping foot or drumming fingers

It’s Not What You Say, It’s How You Say It

Often, our tone can be difficult to detect. This can be caused by the environment or when we are not in the right mindset. To fix this, you could follow the SMILE technique:

  • Smile first
  • Make eye contact
  • Initiate the conversation
  • Lighten up
  • Energize the conversation

Module Nine: Empowering Yourself

In this module, we will discuss the different ways you could empower yourself. This is to help build confidence when making decisions or acting independently. You will learn how to empower yourself through assertiveness, consensus building, conflict resolution, and decision making.

Being Assertive

As administrative support, you may find yourself in times when you must be assertive. These are situations when you must push back and be clear on what needs to be done. Here are some tips on how you can be assertive:

  • Be involved in the conversation
  • Be brief
  • Be positive with your body language
  • Be direct
  • Be calm in conflict

Resolving Conflict

Conflicts can be the result of people who are genuinely passionate about their beliefs. Administrative support may be required to resolve conflicts.

Building Consensus

Consensus is finding a middle ground between conflicting parties. It takes negotiating and problem-solving. Below is the PEACE technique of building consensus:

  • Problem defined
  • Everyone vents thoughts respectfully
  • Alternative solutions explored
  • Choice is made
  • Everyone agrees to support the solution

Making Decisions

Paralysis by analysis is a result of poor decision making. People tend to spend so much time determining the right decision that they are unable to resolve the problem.

Module Ten: The Team of Two

A good working relationship with your manager is critical in keeping the lines of communication open and building rapport. In this module, we will discuss the basics of building a good relationship with your manager.

  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations

Module Eleven: Taking Care of Yourself

In this part of the course, we will discuss on how you can keep yourself healthy both mentally and physically.

  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload

Module Twelve: Wrapping Up

Recognition and Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Business Courses

Are you hoping to run a successful business? A Courses For Success business course can make it happen! Browse our range today.

Module One: Getting Started

Module Two: Getting Yourself Organized (Part One)

  • Managing Email
  • Managing Electronic Files
  • Managing the Paper Trail
  • Making the Most of Voice Mail

Module Three: Getting Yourself Organized (Part Two)

  • Organizing Your Workspace
  • Using a To-Do Book

Module Four: Managing Your Time More Effectively

  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules

Module Five: Getting It All Done On Time

  • Prioritising
  • The Secret to Staying on Track
  • Goal Setting

Module Six: Complete Special Tasks

  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel

Module Seven: Improve Your Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same
  • Asking Questions
  • Communicating with Power

Module Eight: Improve Your Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s not what you Say, It’s how you Say It

Module Nine: Empower Yourself

  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions

Module Ten: Deal With Your Managers More Effectively

  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations

Module Eleven: Taking Care of Yourself

  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Open entry

Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

  • Adobe Acrobat Reader 

Customer Reviews

5 star
51%
4 star
35%
3 star
10%
2 star
3%
1 star
1%
(485)
Average rating 4 out of 5 stars

14 July 2020 03:01:28 PM

Great tips on how to be an amazing Administrator. Love everything about it. Highly Recommend.

9 July 2020 04:37:32 PM

This was a great refresher to remind me of my time management skills and reorganize my priorities and workload.

20 June 2020 03:07:26 AM

Good general course that touches on the basics of administration assistance. It does include great tips and tools that can be applied to your role.

12 June 2020 09:25:44 PM

Great Information

8 June 2020 02:48:20 PM

Yes very informative and felt it was well written and simple to understand. Thank you

31 May 2020 02:20:29 PM

This course has been a great refresher and also learning new skills!

29 May 2020 08:45:50 PM

great quick and clear understanding of assistant administrative aspect.

28 May 2020 10:01:31 AM

Easy to follow, step by step
Very informative and helpful

27 May 2020 06:03:26 PM

Great course, easy to follow, lots of new tips gained.

27 May 2020 02:29:21 PM

hen using a “to-do book” you must,:

27 May 2020 03:49:38 AM

The course is easy to do. I would definitely recommend it to other people.

26 May 2020 01:18:53 PM

Great

26 May 2020 12:21:18 AM

I'm am so amazed by this course. I've learnt a lot and i'm so excited to start working in this field.

25 May 2020 10:23:25 PM

I have enjoyed working through this module.
I have learned so much to help my career on administration support.

24 May 2020 09:59:56 AM

The course is very interesting and i have learned a lot.

24 May 2020 02:53:27 AM

Amazing Course, helps to put things into prospective

22 May 2020 02:17:20 PM

Great tools and methods detailing how to be the most effective and efficient possible. Really breaks down the steps to ensure you produce high quality work while being able to balance things to prevent burnout and unnecessary stress.

20 May 2020 11:59:37 AM

I have enjoyed my first assessment of this course.. Learnt alot and easy to follow.

11 May 2020 09:30:48 PM

Very user friendly, would highly recommend.

9 May 2020 07:44:08 PM

Great information

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1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

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5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

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The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
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"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card and Bank Transfer. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

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27.  Can I create my own course bundle?

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28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

About this Course

Study Administration Support Online Course and get the skills to provide office support to executives, managers, and other professionals

The Administrative Support Online Course gives you the administrative support skills needed in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue.  Our Administration Support Online Course will help you get there.

The current business environment is filled with many sources of information and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.

With our Administration Support Online course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully.

The practices presented in this Administration Support Online Short Course will take time to root into your daily work routine. However, making the commitment to apply the concepts every day consistently is the key to changing and adopting new behaviors in a short amount of time.

What you will learn with our Administration Support Online Course

  • Get Yourself Organized
  • Manage your time more effectively
  • Prioritize your time and get things done
  • Complete Special Tasks
  • Improve your Communication Skills
  • Improve your Non-Verbal Communication Skills
  • Empower Yourself
  • Deal with your managers more effectively
  • Take Care of Yourself

Administration Support Course - Requirements

The Administrative Support Online Certificate Course is delivered 100 percent online 24/7 and only takes 6 to 8 hours of study to complete. 

To successfully complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Approximately 6 to 8 hours of study is needed to complete the course
  3. Registered students gain unrestricted lifetime access to the Administrative Support course
  4. All course material is available online 24/7 and can be accessed using any device
  5. Study online from anywhere in your own time at your own pace
  6. All students who complete the course will be awarded with a certificate of completion

Administration Support Online Course - Outline

Module One: Getting Started

Module Two: Getting Organized (I)

In this module, we will discuss the various entry points of information, which include emails, voice mails, and interoffice mail that require processing and organization.

Dealing with Email

Part of an administrative assistant's role is to take charge of the manager's inbox. This is no easy feat since managers are expected to have twice as much email compared to regular employees.

Managing Electronic Files

Storing electronic files over time can lead to a large number of outdated and unorganized documents. This is often not possible since even memory space on computers has its limits. It can also lead to system slow down. This is why creating a system for managing and storing files by naming documents and folders for easy retrieval is the best strategy. When developing a strategy for organizing and managing electronic files below are a few of the tips we will be discussing:

  • Make it consistent
  • Use your computer’s file search function
  • Make it time-sensitive
  • Place your archive material on an external medium

Keeping Track of the Paper Trail

Emails, electronic documents have mostly taken over paper documents. But this does not eliminate the need for managing the various paper documents that are sent from various sources in and outside the company. Creating a filing system using a traditional filing cabinet and document folders is a great way to keep everything organized.

Making the Most of Voice Mail

In this part of the course, we will discuss how voice mail can be a valuable communication tool for business. We will take a look at how this has been misused and the different steps you can take to ensure you are making the most of your voice mail.

Module Three: Getting Organized (II)

After discussing the basics of getting organized, you will learn how to organize your environment to be more efficient. Here we will take a look at how to organize your workspace, tasks, and the people you work with on projects.

Keeping Your Workspace Organized

Your workspace is a good reflection of your organization skills. Organizing your workspace improves efficiency and sends a message to others that you are organized.

Using a To-Do Book

A to-do book or planner is a useful tool for keeping track of your tasks. It can also be done using your computer but bringing your computer all the time is just not possible. A planner gives you the convenience of having all this important information anywhere you go.

Module Four: Managing Time

In this part of the Administration Support Online Certificate course, we will discuss another important skill, time management. 

Time is a limited resource and should be managed properly if you are to complete all your tasks within a given deadline. Good time management requires discipline and a conscientious effort to stick within a given timeframe. 

Keeping Others on Track

Tasks that require coordination among different people can be considered a project. There are times when you might be asked to lead a project. Keeping people on track with their tasks presents both logical and political challenges. To get a better grasp of the situation, you should be able to get all the information related to the project. Here are a few questions you may ask to get this done:

  • Are there any tasks this deliverable is depended on?
  • Is the person assigned the only one working on this task?

Maintaining Schedules

Keeping everything within schedule is a constant challenge. This is because of the different unknown variables that can happen within the workday. Examples of this include meetings that go beyond schedule or poorly organized tasks that takes too much time to complete.

Module Five: Getting It All Done On Time

Delivering everything on time is something expected from a well-organized person. In this module, you will learn how to prioritize your work, stay on track, and create accurate goals to deliver projects on time.

Prioritizing

When dealing with several tasks, you must prioritize your work. To help rank your tasks, you can answer these simple questions:

  • When is it due?
  • For whom is it for?
  • Is it related to a specific project?
  • Can this be done later?
  • Is another task dependent on this one to be finished before it can move on?

The Secret to Staying on Track

While sticking to a schedule is critical, you must also learn to develop behaviors that help you enjoy your work. Boredom and frustration can be barriers that can cause you to lose sight of your objectives. Below are some of the things that we will be discussing to keep you on track:

  • Your work and home life should be separated as much as possible
  • Schedule your creative work in the morning
  • Track progress by checking off things that you have accomplished and celebrating completed tasks help boost your morale.

Goal Setting

DART goal setting is a great way of keeping you motivated when working to reach your goal. This requires you to determine the goal, announce the goal, adjust it, and time lock it. Document what you want to accomplish and review it. If goals appear vague, write it down again until it becomes specific.

Module Six: Special Tasks

This module gives you the basics of handling several special tasks when working as an administrative supporter. This will give you the skills to handle special and unique tasks that require precise organization and execution.

Planning Small Meetings

Small meetings could either be productive or a total waste of time. Because of its nature, people tend to place less importance on this type of meeting coming unprepared to share or participate. To keep things productive, below are some things to keep in mind:

  • Purpose defined
  • Objective of the meeting determined
  • People to attend identified
  • Checklist of supplies created
  • Organize the resources
  • Reserve a place or room
  • Notify the attendees

Planning Large Meetings

Large meetings offer a different challenge to that of small meetings. This includes external factors such as vendors or other outside entities that require a different level of planning. To help you plan for large meetings, we will be taking a look at the FAST strategy.

  • Form: in this phase, you will form your meeting project team.
  • Acquire: in this phase, you will acquire the necessary information to begin solidifying your plan.
  • Secure: in this phase, you will confirm the needed resources for your large meeting
  • Take: in this phase, take the time to arrive early and verify all is set up according to your plan.

Organizing Travel

Familiarizing yourself will all the modern and online traveling tools will make the task of organizing travel arrangements quicker and easier. Events like training, conventions, sales meetings, and offsite management travel require special planning.

Module Seven: Verbal Communication Skills

In this module, we will discuss one of the essential skills of administrative support, effective communication. As administrative support, your role includes speaking with all members of the organization. This includes those in the management position in the workforce.

Listening and Hearing: They Aren’t the Same

Listening and hearing are different. Hearing can be done without thinking and is almost passive. Listening, on the other hand, requires an effort to understand the message the other party is trying to convey. To listen better, here are a few tips:

  • Disengage from whatever you are doing and face the person
  • Do not answer the phone when it rings, unless this one you were waiting for and ask the person if you could answer the phone
  • Use a note pad to jot important things down
  • Summarize the conversation

Asking Questions

Asking the right questions can help us gather information. The type of question you are going to ask should be based on the answer you require. It is a good idea to have a list of possible questions ready.

Communicating with Power

As an administrative assistant, you may find yourself in the front of the meeting room, relaying information, or leading a discussion. Communicating with power requires several key behaviors. The first two minutes of your speaking will give your listeners a quick assessment of your communication skills.

Module Eight: Non-Verbal Communication Skills

Our body language gives an accurate account of what we are feeling inside. In this module, you will learn how to monitor your body language and those around you.

Body Language

Our body language plays a role in how we communicate. Body language makes 55 percent of what we are saying. It is difficult to hide, and we must control our feeling when we are in a conversation. Below are some of the signals that we might not be aware of when communicating with others.

Negative signals:

  • Keeping distance
  • Folding arms tightly
  • Leaning or turning away
  • Using only fleeting eye contact
  • Small pupils
  • Tapping foot or drumming fingers

It’s Not What You Say, It’s How You Say It

Often, our tone can be difficult to detect. This can be caused by the environment or when we are not in the right mindset. To fix this, you could follow the SMILE technique:

  • Smile first
  • Make eye contact
  • Initiate the conversation
  • Lighten up
  • Energize the conversation

Module Nine: Empowering Yourself

In this module, we will discuss the different ways you could empower yourself. This is to help build confidence when making decisions or acting independently. You will learn how to empower yourself through assertiveness, consensus building, conflict resolution, and decision making.

Being Assertive

As administrative support, you may find yourself in times when you must be assertive. These are situations when you must push back and be clear on what needs to be done. Here are some tips on how you can be assertive:

  • Be involved in the conversation
  • Be brief
  • Be positive with your body language
  • Be direct
  • Be calm in conflict

Resolving Conflict

Conflicts can be the result of people who are genuinely passionate about their beliefs. Administrative support may be required to resolve conflicts.

Building Consensus

Consensus is finding a middle ground between conflicting parties. It takes negotiating and problem-solving. Below is the PEACE technique of building consensus:

  • Problem defined
  • Everyone vents thoughts respectfully
  • Alternative solutions explored
  • Choice is made
  • Everyone agrees to support the solution

Making Decisions

Paralysis by analysis is a result of poor decision making. People tend to spend so much time determining the right decision that they are unable to resolve the problem.

Module Ten: The Team of Two

A good working relationship with your manager is critical in keeping the lines of communication open and building rapport. In this module, we will discuss the basics of building a good relationship with your manager.

  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations

Module Eleven: Taking Care of Yourself

In this part of the course, we will discuss on how you can keep yourself healthy both mentally and physically.

  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload

Module Twelve: Wrapping Up

Recognition and Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Business Courses

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Module One: Getting Started

Module Two: Getting Yourself Organized (Part One)

  • Managing Email
  • Managing Electronic Files
  • Managing the Paper Trail
  • Making the Most of Voice Mail

Module Three: Getting Yourself Organized (Part Two)

  • Organizing Your Workspace
  • Using a To-Do Book

Module Four: Managing Your Time More Effectively

  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules

Module Five: Getting It All Done On Time

  • Prioritising
  • The Secret to Staying on Track
  • Goal Setting

Module Six: Complete Special Tasks

  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel

Module Seven: Improve Your Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same
  • Asking Questions
  • Communicating with Power

Module Eight: Improve Your Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s not what you Say, It’s how you Say It

Module Nine: Empower Yourself

  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions

Module Ten: Deal With Your Managers More Effectively

  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations

Module Eleven: Taking Care of Yourself

  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Open entry

Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

  • Adobe Acrobat Reader 
(485)
Average rating 4 out of 5 stars
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14 July 2020 03:01:28 PM

Great tips on how to be an amazing Administrator. Love everything about it. Highly Recommend.

9 July 2020 04:37:32 PM

This was a great refresher to remind me of my time management skills and reorganize my priorities and workload.

20 June 2020 03:07:26 AM

Good general course that touches on the basics of administration assistance. It does include great tips and tools that can be applied to your role.

12 June 2020 09:25:44 PM

Great Information

8 June 2020 02:48:20 PM

Yes very informative and felt it was well written and simple to understand. Thank you

31 May 2020 02:20:29 PM

This course has been a great refresher and also learning new skills!

29 May 2020 08:45:50 PM

great quick and clear understanding of assistant administrative aspect.

28 May 2020 10:01:31 AM

Easy to follow, step by step
Very informative and helpful

27 May 2020 06:03:26 PM

Great course, easy to follow, lots of new tips gained.

27 May 2020 02:29:21 PM

hen using a “to-do book” you must,:

27 May 2020 03:49:38 AM

The course is easy to do. I would definitely recommend it to other people.

26 May 2020 01:18:53 PM

Great

26 May 2020 12:21:18 AM

I'm am so amazed by this course. I've learnt a lot and i'm so excited to start working in this field.

25 May 2020 10:23:25 PM

I have enjoyed working through this module.
I have learned so much to help my career on administration support.

24 May 2020 09:59:56 AM

The course is very interesting and i have learned a lot.

24 May 2020 02:53:27 AM

Amazing Course, helps to put things into prospective

22 May 2020 02:17:20 PM

Great tools and methods detailing how to be the most effective and efficient possible. Really breaks down the steps to ensure you produce high quality work while being able to balance things to prevent burnout and unnecessary stress.

20 May 2020 11:59:37 AM

I have enjoyed my first assessment of this course.. Learnt alot and easy to follow.

11 May 2020 09:30:48 PM

Very user friendly, would highly recommend.

9 May 2020 07:44:08 PM

Great information

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1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card and Bank Transfer. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

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Course Summary

Course ID: 020ASOSC
Delivery Mode: Online
Access: Unlimited lifetime
Time: Study at your own pace
Duration: 6-8 Hours
Qualification: Certificate

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