Study Dealing with Difficult People Online Course and Learn the Basics of Conflict Resolution 

Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.

In this Workplace Conflict Resolution Training Course: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.

What you will learn with our Dealing with Difficult Online Courses:

• Recognize how your own attitudes and actions affect others.
• Find new and effective techniques for dealing with difficult people.
• Learn some techniques for managing and dealing with anger.
• Develop coping strategies for dealing with difficult people and difficult situations.

Dealing with Difficult People Online Course - Requirements

The Dealing with Difficult People Course is delivered 100 percent online 24/7.

To successfully complete this course, a student must:

• Have access to the internet and the necessary technical skills to navigate the online learning resources
• Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
• Be a self-directed learner
• Possess sound language and literacy skills

Quick Course Facts

1. Course content is structured for easy comprehension
2. Registered students gain unrestricted access to the Dealing with Difficult People Course
3. All course material is available online 24/7 and can be accessed using any device
4. Study online from anywhere in your own time at your own pace
5. All students who complete the course will be awarded with a certificate of completion

For any additional questions please see our comprehensive FAQS tab above.

Dealing with Difficult People Online Course Outline

Intrapersonal conflict is frequently caused by the interaction of diverse personalities in the workplace. You may find yourself in a situation where you must deal with tough people. These trying times necessitate the implementation of effective dispute resolution solutions.

Session 1: Course Overview

Understanding how we behave as well as how we might influence others is the key to success. We will have less tough people to deal with if difficult encounters are required and we approach those conversations with a plan. We'll have more important and significant conversations more often than not.

Learning Objectives

• Recognize how your own attitudes and actions affect others.
• Find new and effective techniques for dealing with difficult people.
• Learn some techniques for managing and dealing with anger.
• Develop coping strategies for dealing with difficult people and difficult situations.

Topics to be discussed include:

• Pre-Assignment

Session 2: Conflict as Communication

Many of us avoid confrontation when it comes to dealing with it. Dealing with disagreement effectively and learning how to work with difficult people, on the other hand, can enhance our bonds. We'll look at what conflict looks like and weigh the advantages of managing it constructively vs avoiding it altogether in this session.

Understanding Conflict

Healthy relationships are bound to have conflict. It's impossible for everyone to always agree on everything and doing so might stifle creativity and innovation. What's vital, then, is to learn how to handle conflicts in a way that doesn't damage relationships. You can approach arguments with confidence and keep your personal and professional lives separate by mastering conflict management skills.

Topics to be discussed include:

• Do We Have To Fight?
• What is A Conflict?
• How About Avoidance?
• Self-Assessment
• Initiating the Move

Session 3: Benefits of Confrontation

We will discuss the advantages of dealing with tough people in order to create stronger and more productive workplaces in this session.

To Talk or Not to Talk

There are a few things to think about before considering whether or not to continue with a difficult talk. If this relationship is essential to you, it's only natural that you have a dialogue about it. However, not every communication is required.

Topics to be discussed include:

• Determining Your Involvement
• Reciprocal Relationships
• Pre-Assignment Review
• Improving Relationships

Session 4: Preventing Problems

We can take several steps to avoid difficulties in the first place! An ounce of prevention is worth a pound of cure, as the adage goes. Even better, there are numerous preventative measures that are simple to remember and do. We'll speak about how empathizing can help you avoid confrontation in this session. We'll also discuss some frequent misunderstandings that can lead to arguments.

The Importance of Empathy

Even if you don't agree with the other person, you may put yourself in their shoes if you strengthen your empathizing skills. Avoid using lines like "I agree" or "Yes, that's true" if you're trying to be more empathic. Also, don't reaffirm a concern. Simply rephrasing the main issue of the person's statement will communicate your empathy.

Topics to be discussed include:

• Dangerous Misconceptions
• How You Prevent Problems
• Preventing Problems

Session 5: Getting Focused

We can benefit from organizing and arranging talks ahead of time in order to have good, meaningful dialogues. We can eliminate emotion from the equation by planning ahead of time and focusing on the situation at hand rather than on ourselves. We'll talk about how to concentrate on the real issue in this session. Using the three F's, we'll learn how to dig deeper and get to the bottom of the problem.

Getting to the Heart of the Matter

Despite our greatest efforts and effective management strategies, our efforts may appear futile. Behaviors that we thought we had positively affected can regress.

Topics to be discussed include:

• What's Missing?
• Peeling to the Core
• The Three F's
• Facts
• Frequency
• Frustrated Relationship

Session 6: Managing Anger

Anger is an unavoidable aspect of our lives. Even though anger is a natural feeling that cannot be ignored, it is critical that people manage their anger in a constructive and appropriate manner. In this session, we'll look at some of the consequences of an angry workplace. We'll also look at some strategies for dealing with your own and others' anger.

Coping Strategies

There are far too many people who are angry. Workplace violence is an extreme example, but it can be found anywhere. We hear about managers and coworkers who are enraged with each other, their coworkers, their employees, their bosses, their customers, the firm, and the globe every day, even if there is no violence. Anger stifles collaboration and production.

Topics to be discussed include:

• Expressing Anger
• Dealing with Other People's Anger
• Guidelines for Assertive Anger
• Start Positively
• Be Direct
• Specify the Degree of Anger 
• Don't Accuse Others of Making You Angry
• Share Your Feelings of Threat and Fear
• Acknowledge Your Responsibility
• Avoid Self-Put Downs
• Self-Protective Techniques to Block Criticism

Session 7: Dealing with Problems

When problems are ignored, they tend to get worse, especially if the topic is one that touches an emotional nerve. We'll look at some real approaches to deal with difficulties and some of the causes of challenging behaviors in this session. Consider how you could apply everything we've learned so far in the actual world as we go through the material.

Dealing with Problems

We are sometimes so preoccupied with other things that we don't notice a rising problem. It has the potential to hit us square in the face when it erupts.

Topics to be discussed include:

• Working With the Suggestions
• Explaining the Suggestions
• Causes of Difficult Behavior
• The Difficulty of Others
• Dealing with Others

Session 8: The Three-Step Conflict Resolution Model

Now is the time to get down to work. We'd like to share three basic techniques that you can apply to deal with problematic people on your own. It's all about how to format and host a conversation. You'll learn how to use the three steps of our conflict resolution methodology in this webinar. You'll also get some practice dealing with your own specific thorny individual.

The Three-Step Model

There are numerous models that can assist us in dealing with challenging people and the dialogues that ensue. Our in-house trainer has inspected the best of them for you, and they range from three to eight steps. We've discovered that any of the models can be successful if all of the procedures are followed consistently.

Topics to be discussed include:

• Research
• Presentation
• Presentation – What to Do
• Take Action
• Getting the Hang of Things

Session 9: Practice Makes Pretty

This is primarily a practice time for working through the three-step approach in order. In this session, we'll put everything we've learned so far into practice by using an actual example. Concentrate on activities that are appropriate for your personality, relationship with the other person or individuals involved, and scenario.

Topics to be discussed include:

• Planning: Step 1 – Research
• Planning: Step 2 – Presentation
• Planning: Step 3 - Take Action

Session 10: Changing Yourself

We tend to believe that if we can handle our unpleasant interactions with difficult people, we can also alter other people. If this were the case, rather than fostering creativity and innovation, we would find ourselves working with people who resembled our bosses. We'll look at both positive and negative interactions in this session. We'll also discuss some strategies for dealing with negative emotions.

Negative vs. Positive Interactions

We all know deep down that we can't change other people. Fortunately, we have power over our own ideas, and we can alter our responses to others to better our relationships. We can also affect the conduct of others by praising the behaviors we want to see repeated and ignoring the ones we don't want to see repeated.

Topics to be discussed include:

• Negative Interaction
• Positive Interaction
• Take the Wheel!
• Walking Away
• Your Organization
• Dealing with Negative Feelings
• Put Yourself in Charge of You
• Monitor Your Self-Talk
• Be in Control
• Work on Your Sense of Humor
• Have a Support Team

Session 11: Why Don't People Do What They Are Supposed To?

Everything would operate smoothly in a perfect world, and we wouldn't have to put our coping abilities to the test on a daily basis. This assertion, however, is not true even in fairy tales, and it should not be true in real life. We'll give you a fast summary of what causes people to behave in ways we don't desire in this session.

Topics to be discussed include:

• The Big Question
• Answering the Question

Session 12: De-Stress Options to Use When Things Get Ugly

So far, we've discussed ways to avoid difficulties and deal with disagreement. Even if you handle a fight exceptionally well, there are some very significant mental and bodily consequences. In this session, we'll talk about several ways to relax after coping with a stressful event.

Topics to be discussed include:

• Belly Breathing
• Visualize
• Music
• Acupressure and Massages
• Laughter
• General Coping Thoughts When Things Get Messy

Session 13: A Personal Action Plan

When people finish a dynamic course like this, they often have a lot of excellent ideas, but problems come up that we must deal with, and those ideas can be lost. You will create a personal action plan in this session to help you take what you've learned and turn it into concrete goals to help you accomplish the changes you want.

Topics to be discussed include:

• Starting Point
• Where I Want to Go
• How I Will Get There

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.