CCNA: Collaboration (Voucher Included) Online Certificate Course

Learn the skills and knowledge necessary to implement Cisco Collaboration and UC Solutions

CCNA: Collaboration (Voucher Included) Online Certificate Course

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Learn how to become an expert in all areas of Cisco telephony from call routing basics to advanced Cisco telephony architecture

In this program you will learn to demonstrate a large variety of skill-sets within the Cisco Voice infrastructure and become an expert at telephony environments. The program covers the equipment needed to set-up a full Cisco telephony environment as well as how to architecture the infrastructure of the system itself.  With the CICD certification you will be eligible for positions such as; Network Engineer, Telecommunications Engineer, Network Administrator, LAN Administrator and many others.

With a large percentage of corporations moving away from traditional phone systems and moving towards Voice Over IP(VOIP), there is a significant need in the marketplace for professionals with skill-sets in these areas. VOIP will continue to grow over the next several years, opening up a variety of positions for professionals with this certification. Upon completing this program, students will not only be highly marketable for these positions but also possess the skills necessary to succeed in the position they chose.

In this program you will learn the administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. The program covers several video labs of the day to day administration of a Cisco UC solution, and step by step procedures to complete the common tasks associated with the day-to-day administration of a Cisco Collaboration solution while preparing for the Cisco CICD exam.

Upon completion of this program, you will know:

  • Cisco Unified Communications Manager
  • Deployment Scenarios
  • Gateway Call Routing
  • CUCM Administration Interfaces
  • PSTN Calling

Course Fast Facts:

  • This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  • Instructors lead each course and you will be able to interact with them and ask questions
  • You can study from home or at work at your own pace in your own time
  • You can download printer friendly course material or save for viewing offline
  • You will be awarded a certificate at completion of this course

Course Delivery

Upon enrolment, an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

Upon completion of this program, you will be prepared to sit for the Cisco 210-060 CICD: Implementing Cisco Collaboration Devices exam. A voucher for this exam is included with this program.

I.        Introducing Cisco Collaboration Architecture
                    A.    Course Introduction
                    B.    Introducing Cisco Collaboration Architecture Parts 1-2
                    C.    Small to Midsize Business Parts 1-3
                    D.    Cisco Unified Communications Manager Parts 1-3
                    E.    Cisco Unified Connection
                    F.    Lab Introduction
II.       Telephony and Call Routing
                    A.    Telephony 101 Parts 1-6
                    B.    Call Routing 101Parts 1-2
                    C.    2.9 VoIP Call Routing 101
                    D.    Call Routing with DNS
                    E.    Deployment Scenarios Parts 1-3
                    F.    Gateway Call Routing Basics Parts 1-4
                    G.    Configuring The Gateway Lab Parts 1-2
III.      Preparing the Network and Phone Behavior
                    A.    Preparing The Network for Voices Parts 1-2
                    B.    IP Phone Behavior
                    C.    Configuring The LAN Lab
                    D.    Standing Up the Platform Lab
                    E.    Using OVA Templates to Deploy CUCMCUCIMP Lab Parts 1-7
                    F.    Using OVA Templates to Deploy Prime Collaboration Provisioning Lab Parts 1-2
IV.       CUCM Administration Interfaces
                    A.    CUCM Administration Interfaces Parts 1-2
                    B.     Stand Up
                    C.    CUCM Stand Up Lab
                    D.    End User Interfaces
                    E.    End User Configuration Lab
                    F.    AD Integration Lab
                    G.    End Point Implementation Parts 1-2
                    H.    IMP Integration Lab
                    I.    CUC Integration Lab Parts 1-2
                    J.    IP Communicator Lab
                    K.    Profiles and Templates Lab
                    L.    CUCME Phone Configuration
                    M.    Configuring CUCME Lab Parts 1-2
                    N.    CUCM EndUser Portal Lab
                    O.    Configuring CUCM Phones from Scratch
                    P.    Configuring Cisco SX20 Codec Parts 1-2
V.        Call Configuration
                    A.    Advanced Call Coverage Parts 1-3
                    B.    Call Coverage Lab Parts 1-5
                    C.    Calling Constrictions and COS Parts 1-2
                    D.    Implementing Class of Control Lab Parts 1-2
                    E.    Connecting to The PSTN Part 1
                    F.    Configuring Voice Gateway Features Lab Parts 1-3
                    G.    Connecting to The PSTN Part 2
                    H.    PSTN Calling and Digit Manipulation Lab Parts 1-2
                    I.    PSTN Dial Plan Configuration Lab Parts 1-2
                    J.    Course Conclusion

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.    Can I register for programs if I am an international student?
Yes, because These programs are online you never have to actually travel to the school.  Most schools offer telephone or online registration.

2.    How long does it take to complete a program?

All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace.  When you register, you’ll receive six (6) months to complete the program.  

3.    What if I don't have enough time to complete my program within the time frame provided?
The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

4.    Do I have to buy additional materials?

No 

5.    Can I get financial assistance?
These courses are non-credit courses, so they do not qualify for federal aid.  In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.  Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

6.    What happens when I complete the program? 
Upon successful completion of the program, you will be awarded a certificate of completion.  In addition, you will receive an exam voucher for the Cisco 210-060 CICD: Implementing Cisco Collaboration Devices exam after successful completion of the program and financial obligation.

7.    Am I guaranteed a job?
These programs will provide you with the skills you need to obtain an entry-level position in most cases.  We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job.  Facilitators will also be available to use as a professional reference upon completion of the program.  Potential students should always do research on the job market in their area before registering.

8.    Who will be my instructor?
Each student is paired with a facilitator for one-on-one interaction.  The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance.  All of our facilitators are successful working professionals in the fields in which they teach.

9.    What software or hardware do I need in order to take online programs and what are the system requirements?
In order to take our online programs, you must have access to a computer and the Internet.  You can access the program contents from any Web-enabled computer.  You don’t have to use the same computer to log-in to the program every time.  We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.

10.    Can I use a Mac?
Yes

11.    When can I start the program?
Our programs are all open enrollment.  You can register and start the program as soon as you are ready.

Please note:  Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

12.    Does this program prepare for a certification?

This program will prepare you for the CCNA: Collaboration exam and you will receive an exam voucher after successful completion of the program and financial obligation. For CCNA: Collaboration exam certification requirements please click here.

Scott A. Smith, Senior Cisco Instructor, was formerly a Senior Network Engineer for OAO Corporation at NASA’s Jet Propulsion Labs and a Systems Engineer with Cisco System, Inc. He is currently the Founder thinQtank® Global, Inc. Since originally founding thinQtank® Global, Inc., in May of 2001, Smith has developed an engineering focused firm, earning a reputation in the technology community as one of the top specialized advanced technology consulting firms in the industry today.

Smith has been extolled by Cisco Systems as a Cisco Technology Solution Specialist (TSS). Smith was one of the first engineers in the Western Region to be recognized for this achievement. TSS Engineers are considered to be better qualified to prepare, plan and design Cisco solutions, especially in the areas of Unified Communications and Security; having a deep understanding of product features, implementation best practices, and reference architectures. 

Smith has a distinguished career in the information technology arena. He earned his Bachelor’s Degree in Engineering from Texas Tech University honored by faculty and the Industrial Advisory Board as the most outstanding student of his graduating class. He then went on to work as a network systems engineer at NASA’s Jet Propulsion Labs before moving on to a position with Cisco Systems as a systems engineer. Finally, in 2001 Smith left Cisco and founded SAS Network Solutions, Inc. and then thinQtank® Global, Inc. 

Smith holds some of the highest certifications in the Information Technology community and is a Cisco Certified Systems Instructor. Smith began his professional training career in 1997 with over 50,000 hours in the classroom. Smith always enjoys sharing his knowledge and real world experience with others and it is reflected in the successful results in the classroom. He has been implementing, consulting and instructing on internetworking technology for over twenty years.

About this Course

Learn how to become an expert in all areas of Cisco telephony from call routing basics to advanced Cisco telephony architecture

In this program you will learn to demonstrate a large variety of skill-sets within the Cisco Voice infrastructure and become an expert at telephony environments. The program covers the equipment needed to set-up a full Cisco telephony environment as well as how to architecture the infrastructure of the system itself.  With the CICD certification you will be eligible for positions such as; Network Engineer, Telecommunications Engineer, Network Administrator, LAN Administrator and many others.

With a large percentage of corporations moving away from traditional phone systems and moving towards Voice Over IP(VOIP), there is a significant need in the marketplace for professionals with skill-sets in these areas. VOIP will continue to grow over the next several years, opening up a variety of positions for professionals with this certification. Upon completing this program, students will not only be highly marketable for these positions but also possess the skills necessary to succeed in the position they chose.

In this program you will learn the administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. The program covers several video labs of the day to day administration of a Cisco UC solution, and step by step procedures to complete the common tasks associated with the day-to-day administration of a Cisco Collaboration solution while preparing for the Cisco CICD exam.

Upon completion of this program, you will know:

  • Cisco Unified Communications Manager
  • Deployment Scenarios
  • Gateway Call Routing
  • CUCM Administration Interfaces
  • PSTN Calling

Course Fast Facts:

  • This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  • Instructors lead each course and you will be able to interact with them and ask questions
  • You can study from home or at work at your own pace in your own time
  • You can download printer friendly course material or save for viewing offline
  • You will be awarded a certificate at completion of this course

Course Delivery

Upon enrolment, an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

Upon completion of this program, you will be prepared to sit for the Cisco 210-060 CICD: Implementing Cisco Collaboration Devices exam. A voucher for this exam is included with this program.

I.        Introducing Cisco Collaboration Architecture
                    A.    Course Introduction
                    B.    Introducing Cisco Collaboration Architecture Parts 1-2
                    C.    Small to Midsize Business Parts 1-3
                    D.    Cisco Unified Communications Manager Parts 1-3
                    E.    Cisco Unified Connection
                    F.    Lab Introduction
II.       Telephony and Call Routing
                    A.    Telephony 101 Parts 1-6
                    B.    Call Routing 101Parts 1-2
                    C.    2.9 VoIP Call Routing 101
                    D.    Call Routing with DNS
                    E.    Deployment Scenarios Parts 1-3
                    F.    Gateway Call Routing Basics Parts 1-4
                    G.    Configuring The Gateway Lab Parts 1-2
III.      Preparing the Network and Phone Behavior
                    A.    Preparing The Network for Voices Parts 1-2
                    B.    IP Phone Behavior
                    C.    Configuring The LAN Lab
                    D.    Standing Up the Platform Lab
                    E.    Using OVA Templates to Deploy CUCMCUCIMP Lab Parts 1-7
                    F.    Using OVA Templates to Deploy Prime Collaboration Provisioning Lab Parts 1-2
IV.       CUCM Administration Interfaces
                    A.    CUCM Administration Interfaces Parts 1-2
                    B.     Stand Up
                    C.    CUCM Stand Up Lab
                    D.    End User Interfaces
                    E.    End User Configuration Lab
                    F.    AD Integration Lab
                    G.    End Point Implementation Parts 1-2
                    H.    IMP Integration Lab
                    I.    CUC Integration Lab Parts 1-2
                    J.    IP Communicator Lab
                    K.    Profiles and Templates Lab
                    L.    CUCME Phone Configuration
                    M.    Configuring CUCME Lab Parts 1-2
                    N.    CUCM EndUser Portal Lab
                    O.    Configuring CUCM Phones from Scratch
                    P.    Configuring Cisco SX20 Codec Parts 1-2
V.        Call Configuration
                    A.    Advanced Call Coverage Parts 1-3
                    B.    Call Coverage Lab Parts 1-5
                    C.    Calling Constrictions and COS Parts 1-2
                    D.    Implementing Class of Control Lab Parts 1-2
                    E.    Connecting to The PSTN Part 1
                    F.    Configuring Voice Gateway Features Lab Parts 1-3
                    G.    Connecting to The PSTN Part 2
                    H.    PSTN Calling and Digit Manipulation Lab Parts 1-2
                    I.    PSTN Dial Plan Configuration Lab Parts 1-2
                    J.    Course Conclusion

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.    Can I register for programs if I am an international student?
Yes, because These programs are online you never have to actually travel to the school.  Most schools offer telephone or online registration.

2.    How long does it take to complete a program?

All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace.  When you register, you’ll receive six (6) months to complete the program.  

3.    What if I don't have enough time to complete my program within the time frame provided?
The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

4.    Do I have to buy additional materials?

No 

5.    Can I get financial assistance?
These courses are non-credit courses, so they do not qualify for federal aid.  In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.  Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

6.    What happens when I complete the program? 
Upon successful completion of the program, you will be awarded a certificate of completion.  In addition, you will receive an exam voucher for the Cisco 210-060 CICD: Implementing Cisco Collaboration Devices exam after successful completion of the program and financial obligation.

7.    Am I guaranteed a job?
These programs will provide you with the skills you need to obtain an entry-level position in most cases.  We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job.  Facilitators will also be available to use as a professional reference upon completion of the program.  Potential students should always do research on the job market in their area before registering.

8.    Who will be my instructor?
Each student is paired with a facilitator for one-on-one interaction.  The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance.  All of our facilitators are successful working professionals in the fields in which they teach.

9.    What software or hardware do I need in order to take online programs and what are the system requirements?
In order to take our online programs, you must have access to a computer and the Internet.  You can access the program contents from any Web-enabled computer.  You don’t have to use the same computer to log-in to the program every time.  We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.

10.    Can I use a Mac?
Yes

11.    When can I start the program?
Our programs are all open enrollment.  You can register and start the program as soon as you are ready.

Please note:  Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

12.    Does this program prepare for a certification?

This program will prepare you for the CCNA: Collaboration exam and you will receive an exam voucher after successful completion of the program and financial obligation. For CCNA: Collaboration exam certification requirements please click here.

Scott A. Smith, Senior Cisco Instructor, was formerly a Senior Network Engineer for OAO Corporation at NASA’s Jet Propulsion Labs and a Systems Engineer with Cisco System, Inc. He is currently the Founder thinQtank® Global, Inc. Since originally founding thinQtank® Global, Inc., in May of 2001, Smith has developed an engineering focused firm, earning a reputation in the technology community as one of the top specialized advanced technology consulting firms in the industry today.

Smith has been extolled by Cisco Systems as a Cisco Technology Solution Specialist (TSS). Smith was one of the first engineers in the Western Region to be recognized for this achievement. TSS Engineers are considered to be better qualified to prepare, plan and design Cisco solutions, especially in the areas of Unified Communications and Security; having a deep understanding of product features, implementation best practices, and reference architectures. 

Smith has a distinguished career in the information technology arena. He earned his Bachelor’s Degree in Engineering from Texas Tech University honored by faculty and the Industrial Advisory Board as the most outstanding student of his graduating class. He then went on to work as a network systems engineer at NASA’s Jet Propulsion Labs before moving on to a position with Cisco Systems as a systems engineer. Finally, in 2001 Smith left Cisco and founded SAS Network Solutions, Inc. and then thinQtank® Global, Inc. 

Smith holds some of the highest certifications in the Information Technology community and is a Cisco Certified Systems Instructor. Smith began his professional training career in 1997 with over 50,000 hours in the classroom. Smith always enjoys sharing his knowledge and real world experience with others and it is reflected in the successful results in the classroom. He has been implementing, consulting and instructing on internetworking technology for over twenty years.

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Course Summary

Course ID: 007GES372
Delivery Mode: Online
Access: 6 months to complete this program
Tutor Support: Yes
Time: 75 Hours

Career Prospects

Careers:

  • Network Engineer
  • Telecommunications Engineer
  • Network Technician
  • LAN Administrator
  • Network Administrator
  • LAN Engineer
  • Network Specialis

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