Managing Human Resources Online Bundle, 5 Certificate Courses
Manage Human Resources In Your Workplace
NOW ONLY
£282
Save £847 (75%)OFF RRP £1129
Manage Human Resources In Your Workplace - 5 Courses in this Bundle
-
Managing Human Resources
-
Employee Recruitment
-
Employee Termination Processes
-
Orientation Handbook: Getting Employees Off to a Good Start
-
Workplace Harassment
1. Managing Human Resources: Manage Human Resources In Your Workplace
The role of Human Resources is changing, as companies delegate more and more responsibility for their HR to line managers and supervisors. Other, usually larger companies however still have a dedicated HR department which deals with all the companies’ human recourses responsibilities.
Whichever type of company you work for, it is important that you understand how much human resources is really about the employees, as well as aspects of legislation, policy, and procedures that involve human resourcing issues.
Covering everything from the very fundamentals of human resources to complex topics such as Health & Safety or Workplace Discrimination, the Managing Human Resources online course has everything you need to excel in role that involves managing or supervising other employees.
By the end of this Managing Human Resources Online Course, you will be able to:
- Describe different aspects of Human Resource Management
- Define Human Resources Management terms
- Recruit, interview, and retain employees
- Follow up effectively new employees
- Be an advocate for your employees’ health and safety
- Provide articulate feedback to employees
- Correctly manage situations requiring discipline and termination
- Evaluate some of the strengths and opportunities for Human Resources in your own workplace
2. Employee Recruitment: Reduce Your Costs with a Great Employee Recruitment Program
Many companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people. Actively seeking out qualified candidates is the best way to ensure that you find the talent that you need. Recruitment is essential to the success of your business.
Our Employee Recruitment course will show you how to interview and recruit the right employee. Hiring a new employee is one of the largest investments you make in any business. Hiring the right employee is very important, as training can be expensive, and employee turnover costs companies millions every year. So, reduce your costs with a great employee recruitment program!
By the end of this Employee Recruitment Online Short Course, you will be able to:
- Defining recruitment
- Understanding the selection process
- Recognising the GROW model and how to set goals
- Preparing for the interview and question process
- Identifying and avoiding bias when making offers
- Discovering ways to retain talent and measure growth
3. Employee Termination Processes: Guide your employees toward the right track and away from poor performing behaviors
Having to fire an employee is never an easy task. Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company. One of the hardest aspects of preparing to fire an employee is to separate the emotions from the facts. Firing an employee should always be a last resort, so it is important that the manager has covered all other avenues possible before moving forward.
With our Employee Termination course, you will begin to see how important it is to develop a core set of skills when you find yourselves in a situation where you have to let an employee go.
By the end of this Certificate In Employee Termination Processes Online Course, you will be able to:
- Create employee performance plans
- Identify employees who should be terminated
- Establish effective termination meetings
- Know the “Do’s” and “Don’ts” of firing an employee
- Be able to conduct exit interviews
4. Orientation Handbook: Getting Employees Off to a Good Start
Performance management begins with an orientation to the organization and the job, and continues on a daily basis as employees are trained and coached. This course will show you how to engage people from the moment they are hired, give them what they need to feel welcome, and let them impress you with what they bring to your company.
In this course, you will learn why orientation is so important. You will learn about the four components of employee commitment as well as the commitment curve. You will also learn how to develop successful orientation and training programs.
After you complete this Orientation Handbook: Getting Employees Off to a Good Start course, you will be able to:
- Understand how important an orientation program is to an organization.
- Identify the role of the human resource department in the orientation program.
- Recognize how the commitment curve affects both new employees and their managers.
- Know what companies can do to deliver their promise to new employees.
- Determine the critical elements of effective employee training.
- Establish the importance of having an employee handbook for new and long-term employees.
5. Workplace Harassment: Learn To Recognize & Manage Workplace Harassment
Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event; it may be against the law. This alone is what makes this topic very important for every organization.
Our Workplace Harassment course will give you the tools to recognize harassment when it occurs. It will you understand rights and responsibilities, and create a safe environment for all. Through this course you will recognize that it is necessary for everyone to identify harassment and exercise anti-harassment policies.
Three main actions constitute harassment:
- When someone is doing something to you to make you uneasy.
- When someone is saying something to you to make you feel uneasy.
- When someone knowingly puts your life at risk in some way.
By the end of this Workplace Harassment Online Short Course, you will be able to:
- Identify the words and actions that constitute harassment
- Understand what the law says about harassment
- Implement anti-harassment policies
- Educate employees and develop anti-harassment policies
- Discuss employer and employee's rights and responsibilities
- Address accusations of harassment
- Apply proper mediation procedures
- Deal with the aftermath of harassment
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Receive Lifetime Access to Course Materials, so you can review at any time.
The Managing Human Resources 5 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate In Managing Human Resources Online Course
Section One: Getting Started
- Objectives
Section Two: What is HR?
- Human Resources in 2010?
- Human Resource Influencers
Section Three: Recruiting and Interviewing
- Interview for what exactly?
- Setting the scene to Interview
- Five Steps to a Successful Interview
- Behaviourally Based Questions
Section Four: Induction and Retention
- Start as you mean to go on
- Induction/Orientation Checklist
Section Five: Keeping Track
- The Follow Up
- Follow Up Schedules
- Scary Statistics
Section Six: Health & Safety in the Workplace
- Why all the urgency?
- Understanding the Industry Specific Rules of your Country
- Training for HR Managers
Section Seven: Workplace Discrimination & Harassment
- Definitions
- Bullying in the Workplace
- A Manager has Responsibilities
- An Employer has Greater Responsibility
Section Eight: Wellness in the Workplace
- The Business Benefits of Wellness in the Workplace
- Steps to Implementing a Wellness Program
Section Nine: Feedback
- Characteristics of Good Feedback
- Constructive Criticism
- Encouraging Growth and Development
Section Ten: Employee Discipline
- The General Discipline Process
- Progressive Discipline
- How to Prepare & Conduct Disciplinary Meetings
- Following Up
Section Eleven: The Dreaded D Word
- Making the Decision
- What to Say When Terminating an Employee
Section Twelve: Wrapping Up
- Words from the Wise
- Action Plans and Evaluations
Course 2 - Certificate In Employee Recruitment Online Course
Module One - Getting Started
Module Two - Introduction to Recruitment
- What is recruitment?
- Challenges and trends
- Sourcing candidates
- Requirements
Module Three - The Selection Process
- Job analysis and descriptions
- The approach
- The recruitment interview
- Testing
Module Four - Goal Setting
- Using the G.R.O.W Model
- Identifying goal areas
- Setting SMART goals
- Using a productivity journal
Module Five - The Interview
- Phone interviews
- Traditional interviews
- Situational interviews
- Stress interviews
Module Six - Types of Interview Questions
- Direct questions
- Non-direct questions
- Hypothetical or Situational questions
- Behavioral descriptive questions
Module Seven - Avoiding Bias in your Selection
- Expectancy effect
- Primacy effect
- Obtaining bias information
- Stereotyping
Module Eight - The Background Check
- Preparation
- Data collection
- Illegal questions
- Being thorough without being pushy
Module Nine - Making your Offer
- Outlining the offer
- Negotiation techniques
- Dealing with difficult issues
- Sealing the deal
Module Ten - Orientation and Retention
- Getting off on the right track
- Your orientation program
- The checklist
- Following up
Module Eleven - Measuring the Results
- Cost breakdown
- Employee quality
- Recruiter effectiveness
- Fine tuning
Module Twelve - Wrapping Up
Course 3 - Certificate In Employee Termination Processes Online Course
Module One: Getting Started
- Housekeeping Items
- The Parking Lot
Module Two: Placing an Employee on a Performance Improvement Plan (PIP) Before Firing
- Justification
- Validate
- Include
- Be Grateful
Module Three: Employees Who Should Be Terminated I
- Feeling of Entitlement
- Cannot Perform Job Functions
- Can’t Function with Other Employees
- They Overpromise and Under Deliver
Module Four: Employees Who Should Be Terminated II
- Blatant Disregard for Customers
- They Are Unreliable
- Don’t Adhere to Code of Conduct
- Use Company Property for Personal Use
Module Five: Things to Consider When Setting Up the Termination Meeting
- Meeting Attendees
- Venue of the Meeting
- Security Presence
- Logistics
Module Six: The Correct Way to Fire an Employee I
- Use Positive Language
- Review Past Feedback
- Concentrate on Specific Behavior
- Fire Early in the Week
Module Seven: The Correct Way to Fire an Employee II
- Keep it Short
- Have Employee Sign Release
- Transfer Terminated Employee’s Functions
- Avoid Fighting Unemployment Claims with Employee
Module Eight: What an Employment Termination Checklist Should Contain
- Notification to Human Resources
- Systems Access Terminations
- Return of Company Property 6
- Benefits Status
Module Nine: The “Don’ts” of Firing an Employee I
- No Performance Improvement Plan
- Using an Electronic Method
- Fire Without a Witness
- Provide Long Reason for Firing
Module Ten: The “Don’ts” of Firing an Employee II
- Not Making the Decision Final
- Let Employee Take Company Property
- Allow Access to Work Area
- Permit Information System Access
Module Eleven: Conduct Effective Exit Interviews
- When, How and Who
- Objective of the Process
- Company Readiness for Exit Interviews
- Execute the Feedback Results
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
Course 4 - Certificate In Orientation Handbook: Getting Employees Off to a Good Start Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Finding, Hiring, and Keeping Good People
- Identifying Tasks
- Making Connections
Session 3: Building Employee Commitment and Engagement
- The Four Components
- Making Connections
- Building Commitment
- Defining Clarity
- Defining Roles
- Clarity Exercise
- Competence
- Building Competence
- Influence
- Areas of Influence
- Appreciation
Session 4: Perception
- Why Perception is Important
- Your Perceptions
Session 5: Fast-Track Orientation
- Fast-Track Orientation
Session 6: Designing a Successful Orientation Program
- Using Your Experience
- Orientation versus Onboarding
- Making Connections
- Mistakes to Avoid
- Appraisal Where There Should Be Bonding
- Negative Orientation
- Disregarding the Employee
- Too Much Pressure, Too Late
- Summary
- Making Connections
Session 7: Characteristics of a Successful Orientation Process
- Making Connections
Session 8: The Commitment Curve
- Defining the Curve
- Understanding the Curve
- Stages of the Curve
- Stage One: Uninformed Optimism
- Stage Two: Informed Pessimism
- Stage Three: Hopeful Realism
- Stage Four: Informed Optimism
- What Can Be Done to Bridge the Commitment Gap?
- Applying the Curve
Session 9: Nine Orientation Habits of World-Class Employers
- Habit One: Some Aspects of Orientation Start Right Away
- Habit Two: An Orientation Checklist Helps Get Things Done
- Habit Three: On-the-Job Training Includes Coaching or Mentoring
- Habit Four: Orientation is a Process, Not an Event
- Habit Five: Many Stakeholders are Involved
- Habit Six: Orientation Relates Directly to the Organizations Business Plan
- Habit Seven: Orientation is Not Just HRs Responsibility
- Habit Eight: Focuses on Honesty, Not Quantity or Quality
- Habit Nine: Consistency is Maintained
Session 10: Obtaining Buy-In
- Obtaining Buy-In
Session 11: Employee Training
- Preparing Effective Training
- Hints for Effective Training
- A Final Note
- Addressing Learner Needs and Expectations
- Making Connections
- Learning and Training Styles
- About the Experiential Learning Cycle
- Building and Sustaining Interest
- Repeat Key Points to Aid Retention
- Provide Opportunities for Participation
- Encouraging Participation
- Going the Extra Mile
- Explain the Importance of the Training
- Methodology
- Case Study
Session 12: Adult Learning
- Principles of Adult Learning
- Applying the Principles
Session 13: Working with External Providers
- Working with External Providers
- Making Connections
Session 14: Helping People Make Connections
- Establishing Good Relationships
- Making Connections
- Buddy, Please Help Me Out
Session 15: Creating Employee Manuals
- Introduction
- Body of the Manual
- Appendices and Index
Session 16: A Bridge to Onboarding
Session 17: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Certificate In Workplace Harassment Online Course
Module One - Getting Started
Module Two - The Background
- The law
- Identifying harassment
- Anti-harassment policies
Module Three - Developing an Anti-Harassment Policy
- An anti-harassment policy: What should be covered?
- How model policies work
- Steps to a healthy work place
- Educating employees
Module Four - Policies in the Workplace
- Anti-harassment policy statements
- Employee's rights and responsibilities
- Employer's rights and responsibilities
Module Five - Proper Procedures in the Workplace
- If you are being harassed
- If you are accused of harassing
- The investigation
- Remedies
Module Six - Fasle Allegations
- How to address the situation
- Confidentiality
- Monitoring the situation
- Retaliation
- Appeals
Module Seven - Other Options
- Union grievance procedures
- Mediation: Getting help from outside organisation
Module Eight - Sexual Harassment
- Defining sexual harassment
- Elements of harassment
- Common scenarios
Module Nine - Mediation
- What is mediation?
- Deciding if it's right
- How to implement
Module Ten - Conflict Resolution
- How to resolve the situation
- Seeing both sides
- Deciding the consequence
Module Eleven - The Aftermath
- How to move on
- Monitoring the situation
- Learning from mistakes
Module Twelve - Wrapping Up
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
- Microsoft Windows XP, or later
- Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
- OSX/iOS 6 or later
- Modern and up to date Browser (Firefox, Chrome, Safari)
All systems
- Internet bandwidth of 1Mb or faster
- Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Customer Reviews
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| 3 star | 16% | |
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| 1 star | 2% |
Nedgee Landron
26 April 2022 11:44:27 PM
This course was extremely helpful!!
Michele Marshall Newell
15 April 2022 06:05:49 AM
Very informative
Dylan Bettes
23 December 2021 04:30:36 AM
It was good.
Tyler Kuntz
22 December 2021 05:14:34 AM
Some grammar errors.
Mitch Duncan
30 July 2021 05:19:29 PM
Nice Job
Angus Smith
30 July 2021 11:29:42 AM
Great course, learnt a lot.
Chris williamson
30 July 2021 10:33:02 AM
Very informative.
Mia Suggitt
30 July 2021 10:17:52 AM
Great!
Teresa Garcia
24 June 2021 06:45:34 AM
This is my 2nd course with Courses for Success - I enjoy the brevity of each model yet everything necessary to be successful is covered.
Samantha Popper
10 April 2021 02:38:55 AM
This lesson was engaging and interesting. The examples at the end were also very helpful.
Brian Addington
15 November 2020 03:30:57 PM
loving the course
Brian Addington
14 November 2020 09:56:03 PM
I'm injoying the course
Avela Magobozi
14 August 2020 02:51:30 AM
Received the knowledge and skills that I needed
Sarah Bulzan Bright
13 August 2020 11:42:21 PM
!
Diamond Test
7 August 2020 04:53:45 PM
test assessment
Red Gachet
31 July 2020 12:11:02 AM
I liked learning about the PIP I remember thinking this can't fail! I had forgotten about it, improving poor performance with this is a really good idea, and the exit interviews, also a good idea and I like that it's only a few mins if they have been terminated, I can't see people wanting to suggest improvements or explain how their job role could be better for another candidate if they've been terminated.
Red Gachet
24 July 2020 01:23:15 AM
This is a must for companies without an anti-harassment policy, even small companies should have one, it means that if there is a complaint then the policy document can be followed and it kind of takes the personal out of it so you can consider the process apart of your job, not "getting involved" as I think sometimes in small companies it's seen as. Also if the people harracing you are management then you know depending on the size of the company that you can look for help outside of the company, i.e. The Police or relevant body in the UK.
Erin Elks
13 July 2020 11:53:54 PM
This was great, very informative!
Elizabeth Geary Bennett
9 June 2020 08:52:22 AM
Very good. I enjoyed it. Would love a bit more slides or even for the case studies to be videos/ scenarios
Adejumoke Adenuga
8 June 2020 08:11:54 AM
Great learning. Case studies are not realistic though...
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About this Course |
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Manage Human Resources In Your Workplace - 5 Courses in this Bundle
-
Managing Human Resources
-
Employee Recruitment
-
Employee Termination Processes
-
Orientation Handbook: Getting Employees Off to a Good Start
-
Workplace Harassment
1. Managing Human Resources: Manage Human Resources In Your Workplace
The role of Human Resources is changing, as companies delegate more and more responsibility for their HR to line managers and supervisors. Other, usually larger companies however still have a dedicated HR department which deals with all the companies’ human recourses responsibilities.
Whichever type of company you work for, it is important that you understand how much human resources is really about the employees, as well as aspects of legislation, policy, and procedures that involve human resourcing issues.
Covering everything from the very fundamentals of human resources to complex topics such as Health & Safety or Workplace Discrimination, the Managing Human Resources online course has everything you need to excel in role that involves managing or supervising other employees.
By the end of this Managing Human Resources Online Course, you will be able to:
- Describe different aspects of Human Resource Management
- Define Human Resources Management terms
- Recruit, interview, and retain employees
- Follow up effectively new employees
- Be an advocate for your employees’ health and safety
- Provide articulate feedback to employees
- Correctly manage situations requiring discipline and termination
- Evaluate some of the strengths and opportunities for Human Resources in your own workplace
2. Employee Recruitment: Reduce Your Costs with a Great Employee Recruitment Program
Many companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people. Actively seeking out qualified candidates is the best way to ensure that you find the talent that you need. Recruitment is essential to the success of your business.
Our Employee Recruitment course will show you how to interview and recruit the right employee. Hiring a new employee is one of the largest investments you make in any business. Hiring the right employee is very important, as training can be expensive, and employee turnover costs companies millions every year. So, reduce your costs with a great employee recruitment program!
By the end of this Employee Recruitment Online Short Course, you will be able to:
- Defining recruitment
- Understanding the selection process
- Recognising the GROW model and how to set goals
- Preparing for the interview and question process
- Identifying and avoiding bias when making offers
- Discovering ways to retain talent and measure growth
3. Employee Termination Processes: Guide your employees toward the right track and away from poor performing behaviors
Having to fire an employee is never an easy task. Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company. One of the hardest aspects of preparing to fire an employee is to separate the emotions from the facts. Firing an employee should always be a last resort, so it is important that the manager has covered all other avenues possible before moving forward.
With our Employee Termination course, you will begin to see how important it is to develop a core set of skills when you find yourselves in a situation where you have to let an employee go.
By the end of this Certificate In Employee Termination Processes Online Course, you will be able to:
- Create employee performance plans
- Identify employees who should be terminated
- Establish effective termination meetings
- Know the “Do’s” and “Don’ts” of firing an employee
- Be able to conduct exit interviews
4. Orientation Handbook: Getting Employees Off to a Good Start
Performance management begins with an orientation to the organization and the job, and continues on a daily basis as employees are trained and coached. This course will show you how to engage people from the moment they are hired, give them what they need to feel welcome, and let them impress you with what they bring to your company.
In this course, you will learn why orientation is so important. You will learn about the four components of employee commitment as well as the commitment curve. You will also learn how to develop successful orientation and training programs.
After you complete this Orientation Handbook: Getting Employees Off to a Good Start course, you will be able to:
- Understand how important an orientation program is to an organization.
- Identify the role of the human resource department in the orientation program.
- Recognize how the commitment curve affects both new employees and their managers.
- Know what companies can do to deliver their promise to new employees.
- Determine the critical elements of effective employee training.
- Establish the importance of having an employee handbook for new and long-term employees.
5. Workplace Harassment: Learn To Recognize & Manage Workplace Harassment
Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event; it may be against the law. This alone is what makes this topic very important for every organization.
Our Workplace Harassment course will give you the tools to recognize harassment when it occurs. It will you understand rights and responsibilities, and create a safe environment for all. Through this course you will recognize that it is necessary for everyone to identify harassment and exercise anti-harassment policies.
Three main actions constitute harassment:
- When someone is doing something to you to make you uneasy.
- When someone is saying something to you to make you feel uneasy.
- When someone knowingly puts your life at risk in some way.
By the end of this Workplace Harassment Online Short Course, you will be able to:
- Identify the words and actions that constitute harassment
- Understand what the law says about harassment
- Implement anti-harassment policies
- Educate employees and develop anti-harassment policies
- Discuss employer and employee's rights and responsibilities
- Address accusations of harassment
- Apply proper mediation procedures
- Deal with the aftermath of harassment
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
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The Managing Human Resources 5 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate In Managing Human Resources Online Course
Section One: Getting Started
- Objectives
Section Two: What is HR?
- Human Resources in 2010?
- Human Resource Influencers
Section Three: Recruiting and Interviewing
- Interview for what exactly?
- Setting the scene to Interview
- Five Steps to a Successful Interview
- Behaviourally Based Questions
Section Four: Induction and Retention
- Start as you mean to go on
- Induction/Orientation Checklist
Section Five: Keeping Track
- The Follow Up
- Follow Up Schedules
- Scary Statistics
Section Six: Health & Safety in the Workplace
- Why all the urgency?
- Understanding the Industry Specific Rules of your Country
- Training for HR Managers
Section Seven: Workplace Discrimination & Harassment
- Definitions
- Bullying in the Workplace
- A Manager has Responsibilities
- An Employer has Greater Responsibility
Section Eight: Wellness in the Workplace
- The Business Benefits of Wellness in the Workplace
- Steps to Implementing a Wellness Program
Section Nine: Feedback
- Characteristics of Good Feedback
- Constructive Criticism
- Encouraging Growth and Development
Section Ten: Employee Discipline
- The General Discipline Process
- Progressive Discipline
- How to Prepare & Conduct Disciplinary Meetings
- Following Up
Section Eleven: The Dreaded D Word
- Making the Decision
- What to Say When Terminating an Employee
Section Twelve: Wrapping Up
- Words from the Wise
- Action Plans and Evaluations
Course 2 - Certificate In Employee Recruitment Online Course
Module One - Getting Started
Module Two - Introduction to Recruitment
- What is recruitment?
- Challenges and trends
- Sourcing candidates
- Requirements
Module Three - The Selection Process
- Job analysis and descriptions
- The approach
- The recruitment interview
- Testing
Module Four - Goal Setting
- Using the G.R.O.W Model
- Identifying goal areas
- Setting SMART goals
- Using a productivity journal
Module Five - The Interview
- Phone interviews
- Traditional interviews
- Situational interviews
- Stress interviews
Module Six - Types of Interview Questions
- Direct questions
- Non-direct questions
- Hypothetical or Situational questions
- Behavioral descriptive questions
Module Seven - Avoiding Bias in your Selection
- Expectancy effect
- Primacy effect
- Obtaining bias information
- Stereotyping
Module Eight - The Background Check
- Preparation
- Data collection
- Illegal questions
- Being thorough without being pushy
Module Nine - Making your Offer
- Outlining the offer
- Negotiation techniques
- Dealing with difficult issues
- Sealing the deal
Module Ten - Orientation and Retention
- Getting off on the right track
- Your orientation program
- The checklist
- Following up
Module Eleven - Measuring the Results
- Cost breakdown
- Employee quality
- Recruiter effectiveness
- Fine tuning
Module Twelve - Wrapping Up
Course 3 - Certificate In Employee Termination Processes Online Course
Module One: Getting Started
- Housekeeping Items
- The Parking Lot
Module Two: Placing an Employee on a Performance Improvement Plan (PIP) Before Firing
- Justification
- Validate
- Include
- Be Grateful
Module Three: Employees Who Should Be Terminated I
- Feeling of Entitlement
- Cannot Perform Job Functions
- Can’t Function with Other Employees
- They Overpromise and Under Deliver
Module Four: Employees Who Should Be Terminated II
- Blatant Disregard for Customers
- They Are Unreliable
- Don’t Adhere to Code of Conduct
- Use Company Property for Personal Use
Module Five: Things to Consider When Setting Up the Termination Meeting
- Meeting Attendees
- Venue of the Meeting
- Security Presence
- Logistics
Module Six: The Correct Way to Fire an Employee I
- Use Positive Language
- Review Past Feedback
- Concentrate on Specific Behavior
- Fire Early in the Week
Module Seven: The Correct Way to Fire an Employee II
- Keep it Short
- Have Employee Sign Release
- Transfer Terminated Employee’s Functions
- Avoid Fighting Unemployment Claims with Employee
Module Eight: What an Employment Termination Checklist Should Contain
- Notification to Human Resources
- Systems Access Terminations
- Return of Company Property 6
- Benefits Status
Module Nine: The “Don’ts” of Firing an Employee I
- No Performance Improvement Plan
- Using an Electronic Method
- Fire Without a Witness
- Provide Long Reason for Firing
Module Ten: The “Don’ts” of Firing an Employee II
- Not Making the Decision Final
- Let Employee Take Company Property
- Allow Access to Work Area
- Permit Information System Access
Module Eleven: Conduct Effective Exit Interviews
- When, How and Who
- Objective of the Process
- Company Readiness for Exit Interviews
- Execute the Feedback Results
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
Course 4 - Certificate In Orientation Handbook: Getting Employees Off to a Good Start Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Finding, Hiring, and Keeping Good People
- Identifying Tasks
- Making Connections
Session 3: Building Employee Commitment and Engagement
- The Four Components
- Making Connections
- Building Commitment
- Defining Clarity
- Defining Roles
- Clarity Exercise
- Competence
- Building Competence
- Influence
- Areas of Influence
- Appreciation
Session 4: Perception
- Why Perception is Important
- Your Perceptions
Session 5: Fast-Track Orientation
- Fast-Track Orientation
Session 6: Designing a Successful Orientation Program
- Using Your Experience
- Orientation versus Onboarding
- Making Connections
- Mistakes to Avoid
- Appraisal Where There Should Be Bonding
- Negative Orientation
- Disregarding the Employee
- Too Much Pressure, Too Late
- Summary
- Making Connections
Session 7: Characteristics of a Successful Orientation Process
- Making Connections
Session 8: The Commitment Curve
- Defining the Curve
- Understanding the Curve
- Stages of the Curve
- Stage One: Uninformed Optimism
- Stage Two: Informed Pessimism
- Stage Three: Hopeful Realism
- Stage Four: Informed Optimism
- What Can Be Done to Bridge the Commitment Gap?
- Applying the Curve
Session 9: Nine Orientation Habits of World-Class Employers
- Habit One: Some Aspects of Orientation Start Right Away
- Habit Two: An Orientation Checklist Helps Get Things Done
- Habit Three: On-the-Job Training Includes Coaching or Mentoring
- Habit Four: Orientation is a Process, Not an Event
- Habit Five: Many Stakeholders are Involved
- Habit Six: Orientation Relates Directly to the Organizations Business Plan
- Habit Seven: Orientation is Not Just HRs Responsibility
- Habit Eight: Focuses on Honesty, Not Quantity or Quality
- Habit Nine: Consistency is Maintained
Session 10: Obtaining Buy-In
- Obtaining Buy-In
Session 11: Employee Training
- Preparing Effective Training
- Hints for Effective Training
- A Final Note
- Addressing Learner Needs and Expectations
- Making Connections
- Learning and Training Styles
- About the Experiential Learning Cycle
- Building and Sustaining Interest
- Repeat Key Points to Aid Retention
- Provide Opportunities for Participation
- Encouraging Participation
- Going the Extra Mile
- Explain the Importance of the Training
- Methodology
- Case Study
Session 12: Adult Learning
- Principles of Adult Learning
- Applying the Principles
Session 13: Working with External Providers
- Working with External Providers
- Making Connections
Session 14: Helping People Make Connections
- Establishing Good Relationships
- Making Connections
- Buddy, Please Help Me Out
Session 15: Creating Employee Manuals
- Introduction
- Body of the Manual
- Appendices and Index
Session 16: A Bridge to Onboarding
Session 17: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Certificate In Workplace Harassment Online Course
Module One - Getting Started
Module Two - The Background
- The law
- Identifying harassment
- Anti-harassment policies
Module Three - Developing an Anti-Harassment Policy
- An anti-harassment policy: What should be covered?
- How model policies work
- Steps to a healthy work place
- Educating employees
Module Four - Policies in the Workplace
- Anti-harassment policy statements
- Employee's rights and responsibilities
- Employer's rights and responsibilities
Module Five - Proper Procedures in the Workplace
- If you are being harassed
- If you are accused of harassing
- The investigation
- Remedies
Module Six - Fasle Allegations
- How to address the situation
- Confidentiality
- Monitoring the situation
- Retaliation
- Appeals
Module Seven - Other Options
- Union grievance procedures
- Mediation: Getting help from outside organisation
Module Eight - Sexual Harassment
- Defining sexual harassment
- Elements of harassment
- Common scenarios
Module Nine - Mediation
- What is mediation?
- Deciding if it's right
- How to implement
Module Ten - Conflict Resolution
- How to resolve the situation
- Seeing both sides
- Deciding the consequence
Module Eleven - The Aftermath
- How to move on
- Monitoring the situation
- Learning from mistakes
Module Twelve - Wrapping Up
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
- Microsoft Windows XP, or later
- Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
- OSX/iOS 6 or later
- Modern and up to date Browser (Firefox, Chrome, Safari)
All systems
- Internet bandwidth of 1Mb or faster
- Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
| 5 star | 44% | |
| 4 star | 32% | |
| 3 star | 16% | |
| 2 star | 5% | |
| 1 star | 2% |
Nedgee Landron
26 April 2022 11:44:27 PM
This course was extremely helpful!!
Michele Marshall Newell
15 April 2022 06:05:49 AM
Very informative
Dylan Bettes
23 December 2021 04:30:36 AM
It was good.
Tyler Kuntz
22 December 2021 05:14:34 AM
Some grammar errors.
Mitch Duncan
30 July 2021 05:19:29 PM
Nice Job
Angus Smith
30 July 2021 11:29:42 AM
Great course, learnt a lot.
Chris williamson
30 July 2021 10:33:02 AM
Very informative.
Mia Suggitt
30 July 2021 10:17:52 AM
Great!
Teresa Garcia
24 June 2021 06:45:34 AM
This is my 2nd course with Courses for Success - I enjoy the brevity of each model yet everything necessary to be successful is covered.
Samantha Popper
10 April 2021 02:38:55 AM
This lesson was engaging and interesting. The examples at the end were also very helpful.
Brian Addington
15 November 2020 03:30:57 PM
loving the course
Brian Addington
14 November 2020 09:56:03 PM
I'm injoying the course
Avela Magobozi
14 August 2020 02:51:30 AM
Received the knowledge and skills that I needed
Sarah Bulzan Bright
13 August 2020 11:42:21 PM
!
Diamond Test
7 August 2020 04:53:45 PM
test assessment
Red Gachet
31 July 2020 12:11:02 AM
I liked learning about the PIP I remember thinking this can't fail! I had forgotten about it, improving poor performance with this is a really good idea, and the exit interviews, also a good idea and I like that it's only a few mins if they have been terminated, I can't see people wanting to suggest improvements or explain how their job role could be better for another candidate if they've been terminated.
Red Gachet
24 July 2020 01:23:15 AM
This is a must for companies without an anti-harassment policy, even small companies should have one, it means that if there is a complaint then the policy document can be followed and it kind of takes the personal out of it so you can consider the process apart of your job, not "getting involved" as I think sometimes in small companies it's seen as. Also if the people harracing you are management then you know depending on the size of the company that you can look for help outside of the company, i.e. The Police or relevant body in the UK.
Erin Elks
13 July 2020 11:53:54 PM
This was great, very informative!
Elizabeth Geary Bennett
9 June 2020 08:52:22 AM
Very good. I enjoyed it. Would love a bit more slides or even for the case studies to be videos/ scenarios
Adejumoke Adenuga
8 June 2020 08:11:54 AM
Great learning. Case studies are not realistic though...
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Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.
Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.
Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.
The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews
No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.
No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.
This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.
Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.
Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).
There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.
Individual courses are designed to be completed within 6-8 hours.
If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:
- 2 course bundle is 2 x 6-8 hours = 12-16 hours
- 3 course bundle is 3 x 6-8 hours = 18-24 hours
- 5 course bundle is 5 x 6-8 hours = 30-40 hours
- 10 course bundle is 10 x 6-8 hours = 60-80 hours
All the required material for your course is included in the online system, you do not need to buy anything else.
Yes, all our courses are interactive.
Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.
You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.
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The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
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Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.
No, it is not equivalent to a college or university credit.
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.
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Course Summary
| Course ID: | CFS02MHR5CB |
|---|---|
| Delivery Mode: |
Online |
| Access: | Unlimited lifetime |
| Time: | Study at your own pace |
| Duration: | 30-48 Hours |
| Assessments: | Yes |
| Qualification: | Certificate |
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