Executive and Personal Assistants Online Bundle, 10 Certificate Courses
Be an Effective Personal Assistant
NOW ONLY
£339
Save £1919 (85%)OFF RRP £2258
Be an Effective Personal Assistant - 10 Courses in this Bundle
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Executive and Personal Assistants
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Administration Support
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Time Management
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The Minute Taker
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Meeting Management
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Word Essentials
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Outlook Essentials
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Excel Essentials
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PowerPoint Essentials
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Telephone Etiquette
1. Executive and Personal Assistants: Be an Effective Personal Assistant and Enhance Your Organization
Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.
Our Executive and Personal Assistants Certificate Program will show you what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this course will provide you with the necessary tools.
By the end of this Executive and Personal Assistants Online Short Course, you will be able to:
- Adapt to the needs and styles of management
- Communicate through written, verbal, and nonverbal methods
- Improve time management skills
- Manage meetings effectively
- Act as a gatekeeper
- Use the tools of the trade effectively
2. Administration Support: Enhance Your Administration Skills to be Effective and Organized
Effective administration skills are essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue. Our Administration Support Online Short Course will help you get there.
The current business environment is filled with many sources of information and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.
In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully.
The practices presented in this Administration Support Online Short Course will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.
By the end of this Administration Support Online Short Course, you will be able to:
- Get Yourself Organized
- Manage your time more effectively
- Prioritize your time and get things done
- Complete Special Tasks
- Improve your Communication Skills
- Improve your Non-Verbal Communication Skills
- Empower Yourself
- Deal with your managers more effectively
- Take Care of Yourself
3. Time Management: How To Manage Your Time And Get Things Done
Personal time management skills are essential skills for effective people. People who use these techniques on a regular basis are the highest achievers in all walks of life, from business to sport to public service. Making these skills part your daily routine will enable you to function exceptionally well, even under intense pressure.
As you master these skills you'll find that you take control of your workload, saying goodbye to the often intense stress of work overload. At the heart of time management is an important shift in focus: Concentrate on results, not on being busy. Many people spend their days in a frenzy of activity, but achieve very little, because they're not concentrating their effort on the things that matter the most.
Time management training begins with setting goals. These goals are recorded, prioritized and may be broken down into a project, an action plan, or a simple task list. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. We'll cover all this and more during this Time Management Online Short Course.
Course Topics:
- The SMART Way
- Urgent Important Matrix
- The 80/20 Rule
- Eat That Frog
- The Glass Jar
By the end of this Time Management Online Short Course you will be able to:
- Plan and prioritize daily activities efficiently and in a productive manner.
- Triumph over procrastination.
- Effectively deal with crises.
- Organize your workspace and workflow.
- Efficiently delegate.
- Ritualize your workload.
- Plan effective meetings.
4. The Minute Taker's: Learn How To Take Minutes Correctly And Efficiently
One of the most important ingredients for a successful meeting is accurate minutes. This will show you how to take minutes correctly and efficiently.
You’ll begin this course by learning what a minute-taker does and what skills they should have. Then, you’ll learn about different styles of minutes, what to record, how to prepare minutes, and how to keep a minute book.
At the end of this course, you will be able to:
- Recognize the importance of minute-taking.
- Develop key minute-taking skills, including listening skills, critical thinking, and organization.
- Be able to resolve many of the complaints that affect minute-takers.
- Be able to write minutes that are suitable for formal meetings, semiformal meetings, and action minutes.
- Be an efficient minute-taker in any type of meeting.
- Be able to prepare and maintain a minute book
5. Meeting Management: Learn How To Develop and Implement Meeting Management
This course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage you and leave a positive and lasting impression. Through this course you will learn the needed skills in planning and implementing a successful meeting.
The Meeting Management course will explore how to reduce waste and make meetings more efficient. This is a hands-on Meeting Management Online Short Course and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills to improve your meeting management skills.
This training course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression. This is a hands-on workshop and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.
By the end of this Meeting Management Online Short Course, you will be able to:
- Plan and prepare
- Identify the participants
- Choose the time and place
- Create the agenda
- Set up the meeting space
- Incorporate your electronic options
- Meeting roles and responsibilities
- Use an agenda
- Chairing a meeting
- Deal with disruptions
- Professionally deal with personality conflicts
- Take minutes
- Make the most of your meetings using games, activities and prizes
6. Word Essentials: Learn to use Office 365 Word
Office 365 Word Web App Essentials course, you can access your documents anywhere, and make some basic changes without using a computer where your desktop Office applications are installed.
With Office 365 Word you will learn how to edit, share, and publish Word files using the Office 365 interface. The Office 365 experience is designed to render your documents to look exactly like they would when printed, from nearly anywhere in the world. This tool provides its users the freedom to work from anywhere.
By the end of this Word 365 Essentials Online Short Courses, you will be able to:
- Open and close documents in reading or editing view
- Understand the Office 365 web interface, including the home page, the team site, and the shared documents list
- Understand the Word 365 browser interface
- Upload a document to the Shared Documents library
- Open a document in Reading View or Editing View
- Page through documents
- Zoom to a different view
- Open the pop out
- Open in Editing View
- Type, select, and edit text
- Understand the Word web app interface
- Use cut, copy, and paste
- Undo and redo tasks
- Format fonts and paragraphs with a variety of features
- Use bullets and numbering
- Insert and work with tables
- Insert links
- Insert and work with pictures
- Insert clip art
7. Outlook Essentials: Access Your Inbox Anywhere From Any Computer That Has An Internet Connection And A Web Browser
Welcome to the Office 365 Outlook Essentials course. With Office 365, you can access your inbox anywhere from any computer that has an internet connection and a web browser. In the Office 365 Outlook web app, you can collaborate and keep up to date with built in tools that Outlook is known for.
The Office 365 experience is designed to render your documents and emails to look exactly like they would when printed, from nearly anywhere in the world. This tool provides its users the freedom to work from anywhere.
By the end of this Outlook 365 Essentials Online Short Course, you should be able to:
- Understand the Outlook 365 browser interface
- Open and close the Outlook 365 web app
- Understand IM settings
- Filter messages
- Check messages
- Create, rename, move, and delete folders
- Understand Junk Mail options
- Use the address book
- Attach a file or insert a picture in a message
- View message details
- Flag or categorize an item
- Create rules
- Use automatic replies
- Create a group
- Create appointments and meeting requests
- Share the calendar
- Work with contacts and groups
- Use the task list
- Use dates and reminders
8. Excel Essentials:Make Basic Changes Without Using a Computer Where Your Desktop Office Applications are Installed.
Welcome to the Office 365 Excel Essentials course. With Office 365, you can access your spreadsheets anywhere, and make some basic changes without using a computer where your desktop Office applications are installed. In the Office 365 Excel web app, you can collaborate on a spreadsheet with anyone, no matter what version of Excel they have, and your changes are automatically saved.
The Office 365 experience is designed to render your documents to look exactly like they would when printed, from nearly anywhere in the world. This tool provides its users the freedom to work from anywhere.
By the end of this Excel 365 Essentials Online Short Course, you should be able to:
- Understand the Office 365 web interface, including the home page, the team site, and the shared documents list
- Understand the Excel 365 browser interface
- Upload a spreadsheet to the Shared Documents library
- Download and reload workbooks
- Understand saving and collaborating
- Build, copy and edit formulas
- Understand the difference between Formulas and Functions
- Sort and filter data
- Collaborate with others on a spreadsheet
- Use alignment options
- Apply borders and fill color
- Insert and work with Tables and Charts
- Insert links
9. PowerPoint Essentials: Learn to use Office 365 PowerPoint
While the Office 365 Web Apps are available to anyone who has either a Windows Skydrive account or a SharePoint site, in this course, we will assume that your organization is using the SharePoint site. In this module, we'll introduce the web apps by discussing the Home Page, the Team Site, and the Shared Documents list. We'll also explain how to upload one of your existing PowerPoint presentations to the site.
With Office 365 PowerPoint, you (or any of your viewers) can access your presentations anywhere. You can even make a few basic changes right on the same website where you presentation is located.
By the end of this PowerPoint 365 Essentials Online Short Course, you will be able to:
- Open and close PowerPoint
- Understand the Office 365 web interface, including the home page, the team site, and the shared documents list
- Upload a presentation to the Shared Documents library
- Understand the PowerPoint 365 browser interface
- Open a presentation in Reading View or Editing View
- Page through presentations
- Review Slide Notes
- Open the pop out
- View the Outline View
- Open a selected presentation in the PowerPoint 2010 desktop application
- Understand about saving presentations
- Understand the PowerPoint web app interface
- Use content placeholders
- Insert and work with pictures
- Understand Broadcasting presentations over the web
- Prepare your presentations for broadcast
- Broadcast your presentation
- View a broadcast presentation
10. Telephone Etiquette: Learn How Important it is to Develop Better Telephone Communication Skills
The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great course.
With our Telephone Etiquette course, you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and improve basic communication skills, you will improve on almost every aspect of their career.
By the end of this Telephone Etiquette Online Short Course, you will be able to:
- Recognize the different aspects of telephone language
- Properly handle inbound/outbound calls
- Know how to handle angry or rude callers
- Learn to receive and send phone messages
- Know different methods of employee training
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificate of Completion
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Receive Lifetime Access to Course Materials, so you can review at any time.
The Ultimate Executive and Personal Assistants 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Executive and Personal Assistants
Module One - Getting Started
Module Two - Working with your Manager
- Adapting to their style
- Anticipate their needs
- Getting your responsibilities defined
- When to take the initiative
Module Three - Administrative Soft Skills
- Social Intelligence
- Basic business acumen
- Office management
- Active listening
Module Four - Effective Time Management
- Calendar management
- Prepare for changes and surprises
- Keeping others on track
- Urgent / important matrix
Module Five - Meeting Management
- Creating an agenda
- Keepng minutes
- Keeping the meeting on time
- Variations for large and small meetings
Module Six - Tools of the Trade (Part 1)
- Email protocol
- Office machinery
- Computer and software skills
- Commuication Skills
Module Seven - Tools of the Trade (Part 2)
- Phone and voicemail etiquette
- Word processing
- Business writing
- Internet research
Module Eight - Being an Effective Gatekeeper
- Filtering data and information
- Learn to say no
- Dealing with difficult people
- Recognise the tricks
Module Nine - Organizational Skills
- Prioritising your workload
- Goal setting
- Plan for tomorrow, today
- Staying on track
Module Ten - Confidentiality Guidelines
- Your confidentiality duty
- Be Certificatetic and discreet
- Keeping data secure
- What to do in sticky situations
Module Eleven - Special Tasks
- Project management
- Trade shows
- Interacting with clients
- Social media management
Module Twelve - Wrapping Up
Course 2 - Administration Support
Module One: Getting Started
Module Two: Getting Yourself Organized (Part One)
- Managing Email
- Managing Electronic Files
- Managing the Paper Trail
- Making the Most of Voice Mail
Module Three: Getting Yourself Organized (Part Two)
- Organizing Your Workspace
- Using a To-Do Book
Module Four: Managing Your Time More Effectively
- Managing Your Time
- Keeping Others on Track
- Maintaining Schedules
Module Five: Getting It All Done On Time
- Prioritising
- The Secret to Staying on Track
- Goal Setting
Module Six: Complete Special Tasks
- Planning Small Meetings
- Planning Large Meetings
- Organizing Travel
Module Seven: Improve Your Verbal Communication Skills
- Listening and Hearing: They Aren’t the Same
- Asking Questions
- Communicating with Power
Module Eight: Improve Your Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It’s not what you Say, It’s how you Say It
Module Nine: Empower Yourself
- Being Assertive
- Resolving Conflict
- Building Consensus
- Making Decisions
Module Ten: Deal With Your Managers More Effectively
- Working with Your Manager
- Influencing Skills
- What to Do in Sticky Situations
Module Eleven: Taking Care of Yourself
- Ergonomics
- Stress Management
- Dealing with a Heavy Workload
Module Twelve: Wrapping Up
Course 3 - Time Management
Section One: Getting Started
Section Two: SMARTER Goals
- The Three P’s
- Create SMARTER Goals
- Prioritizing Your Goals
- Visualize your Goals-Visualization
Section Three: Prioritizing Your Time
- The 80/20 Rule
- Prioritizing with the Urgent-Important Matrix
- Being Assertive...Saying “NO” to Requests you can’t meet.
Section Four: Planning
- Using To Do List
- The Glass Jar: Rocks, Pebbles, Sand, and Water
- Ready, Fire, Aim!
Section Five: Procrastination
- Why We Procrastinate
- Nine Ways to Overcome Procrastination
- Eat That Frog!
Section Six: Managing Crisis
- When Crisis Calls...do you have a Contingency Plan?
- Creating a Plan
- Executing the Plan
- Lessons Learned
Section Seven: The Organized Workspace
- De-Clutter
- Managing Workflow
- Dealing with E-mail...email etiquette
- Using Calendars
Section Eight: Delegating
- When to Delegate?
- Who Should I Delegate to?
- Monitoring the Results
Section Nine: The Power of Ritual...Habits
- What is a Ritual/Routine?
- Example Rituals
- Using Rituals to Maximise Time
Section Ten: Meetings
- Deciding if a Meeting is Necessary... Is the meeting necessary?
- Using the PAT Approach
- Effective Agenda Writing
- Staying on Track
- Was the Meeting Worthwhile?
Section Eleven: Meeting Alternatives
- Instant Messaging and Chat Rooms
- Teleconferencing
- E-mail Lists and Online Groups
- Collaboration Applications
Section Twelve: Wrapping Up
Course 4 - The Minute Taker's Online Certification Course
Course Overview
- Session 1: Learning Objectives
- Pre-Assignment
Session 2: The Role of a Minute-Taker
- What is a Minute-Taker?
- Other Names for the Minute-Taker
- The Purpose of Minutes
- Making Connections
- Common Problems
- Useful Solutions
Session 3: The Skills of a Minute-Taker
- Key Skills
- Listening Skills
- Listening for Answers
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- About Critical Thinking
- Examples of Critical Thinking
- Organization Skills
Session 4: Meeting Agreements
- Meeting Agreements Forms
- The Chair
- The Minute-Taker
- The Meeting Participant
Session 5: Minute Styles
- Choosing a Style
- Informal Minutes
- Action Minutes
- Action Notes Example
- Action Minutes Example
- Formal Minutes
- Formal Minutes Sample
Session 6: What Do I Record?
- Recording Motions and Resolutions
- Sample Motions
- Series of Motions
- Series of Motions
- Resolutions
- Sample Resolution
- What to Record
- Note-Taking Guidelines
Session 7: Techniques for Preparing Minutes
- Top Techniques
- Before the Meeting
- During the Meeting
- After the Meeting
- Writing Minutes
- Style Considerations
- Margins and Spacing
- Preparing Minutes
- Editing Minutes
- Proofreading: Part One
- Proofreading: Part Two
- Pre-Assignment Review
Session 8: Taking Minutes in an Interactive Meeting
- Taking Minutes in Interactive Meetings
- The Role of the Facilitator
- A Recorder's Role
Session 9: The Minute Book
- The Minute Book, Part One
- The Minute Book, Part Two
Session 10: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Meeting Management
Module One - Getting Started
Module Two - Planning and Preparing (Part 1)
- Identifying the Participants
- Choosing the Time and Place
- Creating the Agenda
Module Three - Planning and Preparing (Part 2)
- Lesson One: Gathering Materials
- Lesson Two: Sending Invitations
- Lesson Three: Making Logistical Arrangements
Module Four - Setting up the Meeting Space
- Lesson One: The Basic Essentials
- Lesson Two: The Extra Touches
- Lesson Three: Choosing a Physical Arrangement
Module Five - Electronic Options
- Lesson One: Overview of Choices Available
- Lesson Two: Things to Consider
- Lesson Three: Making a Final Decision
Module Six - Meeting Roles and Responsibilities
- Lesson One: The Chairperson
- Lesson Two: The Minute Taker
- Lesson Three: The Attendees
- Lesson Four: Variations for Large and Small Meetings
Module Seven - Chairing a Meeting (Part 1)
- Lesson One: Getting Off On the Right Foot
- Lesson Two: The Role of The Agenda
- Lesson Three: Using a Parking Lot
Module Eight - Chairing a Meeting (Part 2)
- Lesson One: Keeping the Meeting on Track
- Lesson Two: Dealing with Overtime
- Lesson Three: Holding Participants Accountable
Module Nine - Dealing with Disruptions
- Lesson One: Running In and Out
- Lesson Two: Cell Phone and PDA Ringing
- Lesson Three: Off On a Tangent
- Lesson Four: Personality Conflict
Module Ten - Taking Minutes
- Lesson One: What are Minutes?
- Lesson Two: What Do I Record?
Module Eleven - Making the Most of your Meeting
- Lesson One: The 50 Minute Meeting
- Lesson Two: Using Games
- Lesson Three: Giving Prizes
- Lesson Four: Stuffed Magic
Module Twelve - Wrapping Up
Course 6 - Word 365 Essentials
Module One: Getting Started
Module Two: Welcome to Office 365 Web Apps
- The Home Page
- The Team Site
- Shared Documents
- Uploading a Document
Module Three: Viewing Web App Documents (I)
- Opening a Document
- Overview of the Reading View
- Paging Through Documents
- Printing From the Reading View
- Finding Text in Your Document
- Closing Documents
Module Four: Viewing Web App Documents (II)
- Zooming in your Document
- Using the Pop Out
- Editing in Browser
- About Converting Documents
- Opening in Word
Module Five: Editing in the Browser
- A New File
- Saving Files
- The Word Web App Interface
- Typing Text
- Selecting Text with the Mouse or Keyboard
- Editing and Deleting Text
Module Six: Basic Editing Tasks
- Using Cut, Copy, and Paste
- Using Undo and Redo
- Checking Your Spelling
- Setting the Proofing Language
- Printing from the Editing View
- Accessing the Reading View
Module Seven: Font Formatting
- Understanding Levels of Formatting
- Changing Font Face and Size
- Changing the Font Color
- Adding Font Enhancements
- Highlighting Text
Module Eight: Formatting Paragraphs
- Setting the Alignment
- Using Indents and Tabs
- Adding Bullets and Numbering
- Text Direction
Module Nine: Working with Styles
- About Styles
- Quick Styles versus the Style Gallery
- Applying a Style
- Clearing Formatting
Module Ten: The Insert Tools (I)
- Inserting a Table
- Adding Text to a Table
- Inserting Links
Module Eleven: The Insert Tools (II)
- Inserting Pictures
- Inserting Clip Art
- Working with Pictures
Module Twelve: Wrapping Up
Course 7 - Outlook 365 Essentials
Module One: Getting Started
Module Two: Welcome to Office 365 Web Apps
- The Home Page
- Opening Outlook
- Understanding the Outlook 365 Interface
- About IM
- Selecting a Theme
- Closing Outlook
Module Three: Working with Your Inbox (Part One)
- Viewing Your Inbox
- Filtering Messages
- Checking Messages
- Marking an Item Read or Unread
- Replying to or Forwarding a Message from the Inbox
- Ignoring Conversations
Module Four: Working with Your Inbox (Part Two)
- Changing the View
- Creating Folders
- Moving Messages to Folders
- Renaming, Moving and Deleting Folders
- Adding to Favorites
- About Junk Mail
Module Five: Creating a New E-Mail
- Creating an E-mail
- About the Address Book
- Finishing Your Message
- Attaching a File
- Inserting a Picture
- Sending the Message
Module Six: Managing E-Mail Messages
- The Received Message Window
- Opening a Chat Message
- Viewing Message Details
- Printing a Message
- Deleting an E-Mail
Module Seven: Using Outlook’s Organizational Tools
- Flagging an Item for Follow-up
- Using Categories
- Performing a Simple Search
- Performing a Complex Search
- Creating a Basic Rule
- Creating an Advanced Rule
Module Eight: Outlook Options
- About the Outlook Options
- Setting Automatic Replies
- Creating a Group
- Creating a Signature
Module Nine: An Introduction to the Calendar
- Getting Started
- Creating an Appointment
- Changing Your Calendar View
- Creating a Meeting Request and Using the Scheduling Assistant
- Editing an Appointment
- Managing Reminders
- Sharing Your Calendar
Module Ten: An Introduction to Contacts
- Getting Started
- About Importing Contacts
- Creating a New Contact
- Working with Contacts
- Creating a New Group
- Working with Groups
Module Eleven: An Introduction to Tasks
- Getting Started
- Creating a New Task
- Setting a Date and Reminder
- Setting a Repeating Task
- Forwarding a Task
- Updating a Task Status
Module Twelve: Wrapping Up
Course 8 - Excel 365 Essentials Online Certificate Course
Module One: Getting Started
By the end of this course, you should be able to:
- Open and close spreadsheets
- Understand the Office 365 web interface, including the home page, the team site, and the shared documents list
- Understand the Excel 365 browser interface
- Upload a spreadsheet to the Shared Documents library
- Differentiate between worksheets, workbooks, rows, columns, and cells
- Download and reload workbooks
- Use the Find Command
- Save a Copy
- Open in Editing View
- Open the spreadsheet in the Excel desktop application for more advanced features
- Understand saving and collaborating
- Create a new file
- Enter labels and values
- Edit data
- Use the Wrap Command
- Use cut, copy, and paste
- Use Undo and redo
- Add rows and columns
- Delete cells
- Understand shortcuts
- Build, copy and edit formulas
- Use absolute referencing appropriately
- Understand the difference between Formulas and Functions
- Use basic Excel functions, including SUM, AVERAGE, MAX, and MIN
- Understand Autocomplete
- Sort and filter data
- Collaborate with others on a spreadsheet
- Refresh and recalculate data
- Format text and numbers
- Use alignment options
- Apply borders and fill color
- Insert and work with Tables
- Insert and work with Charts
- Insert links
Module Two: Welcome to Office 365 Web Apps
- The Home Page
- The Team Site
- Shared Documents
- Uploading a Spreadsheet
Module Three: Worksheets and Workbooks
- Opening a Spreadsheet
- Overview of the Reading View
- Understanding Worksheets vs. Workbooks
- Downloading and Reloading
- Closing Spreadsheets
Module Four: Working with Excel Files
- Using the Find Command
- Saving a Copy
- Editing in Browser
- The Excel Web App Interface
- Opening in Excel
Module Five: Editing in the Browser (one)
- About Saving and Save As
- A New File and AutoSaving
- Entering Data
- Editing Data
- Using the Wrap Command
Module Six: Editing in the Browser (two)
- Cut, Copy, and Paste
- Using Undo and Redo
- Adding Rows and Columns
- Deleting Cells
- Using Timesaving Shortcuts
Module Seven: Building Formulas
- The Math Basics of Excel
- Building a Formula
- Editing a Formula
- Copying a Formula
- Relative vs. Absolute References
Module Eight: Understanding Functions
- Formulas vs. Functions
- Using the SUM Function
- Using Other Basic Excel Functions
- Using AutoComplete
Module Nine: Working with Data
- Sorting Data
- Filtering Data
- About Collaborating
- About Refreshing External Data
Module Ten: Formatting Your Data
- Changing the Appearance of Text
- Changing the Appearance of Numbers
- Setting Alignment Options
- Adding Borders
- Adding Fill Color
Module Eleven: The Insert Tools
- Inserting Tables
- Inserting Charts
- Working with Charts
- Inserting Links
Module Twelve: Wrapping Up
Words from the Wise
Course 9 - PowerPoint 365 Essentials Online Certificate Course
Module One: Getting Started
By the end of this course, you will be able to:
- Open and close PowerPoint
- Understand the Office 365 web interface, including the home page, the team site, and the shared documents list
- Upload a presentation to the Shared Documents library
- Understand the PowerPoint 365 browser interface
- Open a presentation in Reading View or Editing View
- Page through presentations
- Review Slide Notes
- Open the pop out
- View the Outline View
- Open a selected presentation in the PowerPoint 2010 desktop application
- Understand about saving presentations
- Understand the PowerPoint web app interface
- Use content placeholders
- Insert and work with pictures
- Understand Broadcasting presentations over the web
- Prepare your presentations for broadcast
- Broadcast your presentation
- View a broadcast presentation
Module Two: Welcome to Office 365 Web Apps
- The Home Page
- The Team Site
- Shared Documents
- Uploading a Document
Module Three: Viewing Web App Presentations (I)
- Opening a Presentation
- Overview of the Reading View
- Paging Through Documents
- Notes
- Closing Presentations
Module Four: Viewing Web App Presentations (II)
- Using the Pop Out
- Using the Outline View
- Editing in Browser
- Opening in PowerPoint
- Printing From the Reading View
Module Five: Working with Slides
- A New File
- Adding Slides
- The PowerPoint Web App Interface
- Using the Slide Organizer
- Hiding Slides
Module Six: Editing in the Browser
- About Saving
- Typing Text
- Selecting and Editing Text with the Mouse or Keyboard
- Using Cut, Copy, and Paste
- Using Undo and Redo
Module Seven: Formatting Text
- Understanding Levels of Formatting
- Changing Font Face and Size
- Changing the Font Color
- Adding Font Enhancements
Module Eight: Formatting Paragraphs
- Adding Bullets and Numbering
- Changing Alignment
- Using Indents and Tabs
- Text Direction
Module Nine: The Insert Tools
- Inserting Pictures
- Inserting Clip Art
- Working with Pictures
- Using Smart Art
- Inserting Links
Module Ten: The Finishing Touches
- Working with Notes
- Printing from the Editing View
- Accessing the Reading View
- Starting a Slide Show in the Browser
Module Eleven: Broadcasting Presentations on the Web
- About Broadcasting Presentations on the Web
- Preparing Your Presentation for Broadcast
- Broadcasting Your Presentation
- Viewing a Broadcast Presentation
Module Twelve: Wrapping Up
Words from the Wise
Course 10 - Telephone Etiquette
Module One : Getting Started
- Course Objectives
Module Two : Aspects of Phone Etiquette
- Phrasing
- Tone of Voice
- Speaking Clearly
- Listen to the Caller
Module Three : Using Proper Phone Language
- Please and Thank You
- Do Not Use Slang
- Avoid Using the Term “You”
- Emphasize What You Can Do, Not What You Can’t
Module Four : Eliminate Phone Distractions
- Avoid Eating or Drinking
- Minimize Multi-Tasking
- Remove Office Distractions
- Do Not Let Others Interrupt You
Module Five: Inbound Calls
- Avoid Long Greeting Messages
- Introduce Yourself
- Focus on Their Needs
- Be Patient
Module Six: Outbound Calls
- Be Prepared
- Identify Yourself and Your Company
- Give Them the Reason for the Call
- Keep Caller Information Private
Module Seven: Handling Rude or Angry Callers
- Stay Calm
- Listen to Their Needs
- Never Interrupt
- Identify What You Can Do for Them
Module Eight: Handling Interoffice Calls
- Transferring Calls
- Placing Callers on Hold
- Taking Messages
- End the Conversation
Module Nine: Handling Voicemail Messages
- Ensure the Voicemail Has a Proper Greeting
- Answer Important Messages Right Away
- Ensure Messages are Delivered to the Right Person
- When Leaving a Message for Others
Module Ten: Methods of Training Employees
- Group Training
- One-on-One Training
- Peer Training
- Job Shadowing
Module Eleven: Correcting Poor Telephone Etiquette
- Screening Calls
- Employee Evaluations
- Peer Monitoring
- Customer Surveys
Module Twelve: Wrapping Up
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
- Microsoft Windows XP, or later
- Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
- OSX/iOS 6 or later
- Modern and up to date Browser (Firefox, Chrome, Safari)
All systems
- Internet bandwidth of 1Mb or faster
- Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Customer Reviews
Sylwia Gorlo
25 February 2020 11:12:14 PM
I'd recommend this course to everyone, who wants to get useful tips on how to become more organised.
Sylwia Gorlo
25 February 2020 11:06:36 PM
It's really useful to get the background knowledge of the subparts of the organizational skills. The language is pretty easy so it's not a problem to understand the concept. I also liked visual tools introduced in the course.
I would recommend it to everyone, who wants to get useful tips and become more organised.
joanne roomes
25 February 2020 02:04:24 PM
so interesting i learnt alot from this section
Amanda Coverdale
24 February 2020 05:58:33 AM
Great course
Amanda Coverdale
24 February 2020 03:53:34 AM
Great course
Amanda Coverdale
24 February 2020 02:45:58 AM
Great course
Adelaidad Arroyo
22 February 2020 11:08:20 AM
Amazing !
WILLIAM J WARREN
21 February 2020 07:28:37 AM
Very nicely done, step by step with several key topics covered
Lorraine Malone
20 February 2020 08:26:59 PM
An excellent course for someone who needs to know the basics, giving you a foothold to expand your knowledge and gain skills. A real confidence booster also.
Andrea Fodi
20 February 2020 01:21:01 AM
helps a lot, makes things easier to understand and gives me the extra push to get things done and be more organized
OSCAR CORRIPIO
19 February 2020 04:42:14 AM
Great
Amanda Coverdale
17 February 2020 08:20:26 AM
Great course
Sara Baylis
8 February 2020 12:11:10 AM
I am being to use all of these organization skills to declutter my home. Taking one room a month.
Vicky Imelda Philiana
3 February 2020 05:49:55 PM
The course was very simple and clear to understand, especially for a beginner. Worth value of money to spend on this course where I could get more knowledge about Project Management and I could do this course at anytime and anywhere online. Lastly, I am very satisfied with the customer service with their swift assistances whenever I had issues through out the course.
Donald McDonald
31 January 2020 12:08:02 PM
I found this course to be very informative and educational. The different aspects of getting organized and staying that way is important to your being able to continue developing good habits in your work and home environment.
Thank you
Anup Jung Thapa
30 January 2020 06:26:05 PM
This course will help me to organised my working office.
Elizabeth Leonido Javier
29 January 2020 10:51:11 PM
It was very helpful!
Dauda Adewale Kazeem
23 January 2020 10:16:09 PM
The course was awesome. It nails the required lesson for greater challenges in all aspect of life.
Chelsea Mitchell
22 January 2020 08:36:30 AM
Great Course
Asma Mohammed Sharif
22 January 2020 01:58:17 AM
Good for guidance
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You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).
There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.
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If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
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About this Course |
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Be an Effective Personal Assistant - 10 Courses in this Bundle
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Executive and Personal Assistants
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Administration Support
-
Time Management
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The Minute Taker
-
Meeting Management
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Word Essentials
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Outlook Essentials
-
Excel Essentials
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PowerPoint Essentials
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Telephone Etiquette
1. Executive and Personal Assistants: Be an Effective Personal Assistant and Enhance Your Organization
Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.
Our Executive and Personal Assistants Certificate Program will show you what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this course will provide you with the necessary tools.
By the end of this Executive and Personal Assistants Online Short Course, you will be able to:
- Adapt to the needs and styles of management
- Communicate through written, verbal, and nonverbal methods
- Improve time management skills
- Manage meetings effectively
- Act as a gatekeeper
- Use the tools of the trade effectively
2. Administration Support: Enhance Your Administration Skills to be Effective and Organized
Effective administration skills are essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue. Our Administration Support Online Short Course will help you get there.
The current business environment is filled with many sources of information and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.
In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully.
The practices presented in this Administration Support Online Short Course will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.
By the end of this Administration Support Online Short Course, you will be able to:
- Get Yourself Organized
- Manage your time more effectively
- Prioritize your time and get things done
- Complete Special Tasks
- Improve your Communication Skills
- Improve your Non-Verbal Communication Skills
- Empower Yourself
- Deal with your managers more effectively
- Take Care of Yourself
3. Time Management: How To Manage Your Time And Get Things Done
Personal time management skills are essential skills for effective people. People who use these techniques on a regular basis are the highest achievers in all walks of life, from business to sport to public service. Making these skills part your daily routine will enable you to function exceptionally well, even under intense pressure.
As you master these skills you'll find that you take control of your workload, saying goodbye to the often intense stress of work overload. At the heart of time management is an important shift in focus: Concentrate on results, not on being busy. Many people spend their days in a frenzy of activity, but achieve very little, because they're not concentrating their effort on the things that matter the most.
Time management training begins with setting goals. These goals are recorded, prioritized and may be broken down into a project, an action plan, or a simple task list. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. We'll cover all this and more during this Time Management Online Short Course.
Course Topics:
- The SMART Way
- Urgent Important Matrix
- The 80/20 Rule
- Eat That Frog
- The Glass Jar
By the end of this Time Management Online Short Course you will be able to:
- Plan and prioritize daily activities efficiently and in a productive manner.
- Triumph over procrastination.
- Effectively deal with crises.
- Organize your workspace and workflow.
- Efficiently delegate.
- Ritualize your workload.
- Plan effective meetings.
4. The Minute Taker's: Learn How To Take Minutes Correctly And Efficiently
One of the most important ingredients for a successful meeting is accurate minutes. This will show you how to take minutes correctly and efficiently.
You’ll begin this course by learning what a minute-taker does and what skills they should have. Then, you’ll learn about different styles of minutes, what to record, how to prepare minutes, and how to keep a minute book.
At the end of this course, you will be able to:
- Recognize the importance of minute-taking.
- Develop key minute-taking skills, including listening skills, critical thinking, and organization.
- Be able to resolve many of the complaints that affect minute-takers.
- Be able to write minutes that are suitable for formal meetings, semiformal meetings, and action minutes.
- Be an efficient minute-taker in any type of meeting.
- Be able to prepare and maintain a minute book
5. Meeting Management: Learn How To Develop and Implement Meeting Management
This course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage you and leave a positive and lasting impression. Through this course you will learn the needed skills in planning and implementing a successful meeting.
The Meeting Management course will explore how to reduce waste and make meetings more efficient. This is a hands-on Meeting Management Online Short Course and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills to improve your meeting management skills.
This training course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression. This is a hands-on workshop and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.
By the end of this Meeting Management Online Short Course, you will be able to:
- Plan and prepare
- Identify the participants
- Choose the time and place
- Create the agenda
- Set up the meeting space
- Incorporate your electronic options
- Meeting roles and responsibilities
- Use an agenda
- Chairing a meeting
- Deal with disruptions
- Professionally deal with personality conflicts
- Take minutes
- Make the most of your meetings using games, activities and prizes
6. Word Essentials: Learn to use Office 365 Word
Office 365 Word Web App Essentials course, you can access your documents anywhere, and make some basic changes without using a computer where your desktop Office applications are installed.
With Office 365 Word you will learn how to edit, share, and publish Word files using the Office 365 interface. The Office 365 experience is designed to render your documents to look exactly like they would when printed, from nearly anywhere in the world. This tool provides its users the freedom to work from anywhere.
By the end of this Word 365 Essentials Online Short Courses, you will be able to:
- Open and close documents in reading or editing view
- Understand the Office 365 web interface, including the home page, the team site, and the shared documents list
- Understand the Word 365 browser interface
- Upload a document to the Shared Documents library
- Open a document in Reading View or Editing View
- Page through documents
- Zoom to a different view
- Open the pop out
- Open in Editing View
- Type, select, and edit text
- Understand the Word web app interface
- Use cut, copy, and paste
- Undo and redo tasks
- Format fonts and paragraphs with a variety of features
- Use bullets and numbering
- Insert and work with tables
- Insert links
- Insert and work with pictures
- Insert clip art
7. Outlook Essentials: Access Your Inbox Anywhere From Any Computer That Has An Internet Connection And A Web Browser
Welcome to the Office 365 Outlook Essentials course. With Office 365, you can access your inbox anywhere from any computer that has an internet connection and a web browser. In the Office 365 Outlook web app, you can collaborate and keep up to date with built in tools that Outlook is known for.
The Office 365 experience is designed to render your documents and emails to look exactly like they would when printed, from nearly anywhere in the world. This tool provides its users the freedom to work from anywhere.
By the end of this Outlook 365 Essentials Online Short Course, you should be able to:
- Understand the Outlook 365 browser interface
- Open and close the Outlook 365 web app
- Understand IM settings
- Filter messages
- Check messages
- Create, rename, move, and delete folders
- Understand Junk Mail options
- Use the address book
- Attach a file or insert a picture in a message
- View message details
- Flag or categorize an item
- Create rules
- Use automatic replies
- Create a group
- Create appointments and meeting requests
- Share the calendar
- Work with contacts and groups
- Use the task list
- Use dates and reminders
8. Excel Essentials:Make Basic Changes Without Using a Computer Where Your Desktop Office Applications are Installed.
Welcome to the Office 365 Excel Essentials course. With Office 365, you can access your spreadsheets anywhere, and make some basic changes without using a computer where your desktop Office applications are installed. In the Office 365 Excel web app, you can collaborate on a spreadsheet with anyone, no matter what version of Excel they have, and your changes are automatically saved.
The Office 365 experience is designed to render your documents to look exactly like they would when printed, from nearly anywhere in the world. This tool provides its users the freedom to work from anywhere.
By the end of this Excel 365 Essentials Online Short Course, you should be able to:
- Understand the Office 365 web interface, including the home page, the team site, and the shared documents list
- Understand the Excel 365 browser interface
- Upload a spreadsheet to the Shared Documents library
- Download and reload workbooks
- Understand saving and collaborating
- Build, copy and edit formulas
- Understand the difference between Formulas and Functions
- Sort and filter data
- Collaborate with others on a spreadsheet
- Use alignment options
- Apply borders and fill color
- Insert and work with Tables and Charts
- Insert links
9. PowerPoint Essentials: Learn to use Office 365 PowerPoint
While the Office 365 Web Apps are available to anyone who has either a Windows Skydrive account or a SharePoint site, in this course, we will assume that your organization is using the SharePoint site. In this module, we'll introduce the web apps by discussing the Home Page, the Team Site, and the Shared Documents list. We'll also explain how to upload one of your existing PowerPoint presentations to the site.
With Office 365 PowerPoint, you (or any of your viewers) can access your presentations anywhere. You can even make a few basic changes right on the same website where you presentation is located.
By the end of this PowerPoint 365 Essentials Online Short Course, you will be able to:
- Open and close PowerPoint
- Understand the Office 365 web interface, including the home page, the team site, and the shared documents list
- Upload a presentation to the Shared Documents library
- Understand the PowerPoint 365 browser interface
- Open a presentation in Reading View or Editing View
- Page through presentations
- Review Slide Notes
- Open the pop out
- View the Outline View
- Open a selected presentation in the PowerPoint 2010 desktop application
- Understand about saving presentations
- Understand the PowerPoint web app interface
- Use content placeholders
- Insert and work with pictures
- Understand Broadcasting presentations over the web
- Prepare your presentations for broadcast
- Broadcast your presentation
- View a broadcast presentation
10. Telephone Etiquette: Learn How Important it is to Develop Better Telephone Communication Skills
The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great course.
With our Telephone Etiquette course, you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and improve basic communication skills, you will improve on almost every aspect of their career.
By the end of this Telephone Etiquette Online Short Course, you will be able to:
- Recognize the different aspects of telephone language
- Properly handle inbound/outbound calls
- Know how to handle angry or rude callers
- Learn to receive and send phone messages
- Know different methods of employee training
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificate of Completion
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Receive Lifetime Access to Course Materials, so you can review at any time.
The Ultimate Executive and Personal Assistants 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Executive and Personal Assistants
Module One - Getting Started
Module Two - Working with your Manager
- Adapting to their style
- Anticipate their needs
- Getting your responsibilities defined
- When to take the initiative
Module Three - Administrative Soft Skills
- Social Intelligence
- Basic business acumen
- Office management
- Active listening
Module Four - Effective Time Management
- Calendar management
- Prepare for changes and surprises
- Keeping others on track
- Urgent / important matrix
Module Five - Meeting Management
- Creating an agenda
- Keepng minutes
- Keeping the meeting on time
- Variations for large and small meetings
Module Six - Tools of the Trade (Part 1)
- Email protocol
- Office machinery
- Computer and software skills
- Commuication Skills
Module Seven - Tools of the Trade (Part 2)
- Phone and voicemail etiquette
- Word processing
- Business writing
- Internet research
Module Eight - Being an Effective Gatekeeper
- Filtering data and information
- Learn to say no
- Dealing with difficult people
- Recognise the tricks
Module Nine - Organizational Skills
- Prioritising your workload
- Goal setting
- Plan for tomorrow, today
- Staying on track
Module Ten - Confidentiality Guidelines
- Your confidentiality duty
- Be Certificatetic and discreet
- Keeping data secure
- What to do in sticky situations
Module Eleven - Special Tasks
- Project management
- Trade shows
- Interacting with clients
- Social media management
Module Twelve - Wrapping Up
Course 2 - Administration Support
Module One: Getting Started
Module Two: Getting Yourself Organized (Part One)
- Managing Email
- Managing Electronic Files
- Managing the Paper Trail
- Making the Most of Voice Mail
Module Three: Getting Yourself Organized (Part Two)
- Organizing Your Workspace
- Using a To-Do Book
Module Four: Managing Your Time More Effectively
- Managing Your Time
- Keeping Others on Track
- Maintaining Schedules
Module Five: Getting It All Done On Time
- Prioritising
- The Secret to Staying on Track
- Goal Setting
Module Six: Complete Special Tasks
- Planning Small Meetings
- Planning Large Meetings
- Organizing Travel
Module Seven: Improve Your Verbal Communication Skills
- Listening and Hearing: They Aren’t the Same
- Asking Questions
- Communicating with Power
Module Eight: Improve Your Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It’s not what you Say, It’s how you Say It
Module Nine: Empower Yourself
- Being Assertive
- Resolving Conflict
- Building Consensus
- Making Decisions
Module Ten: Deal With Your Managers More Effectively
- Working with Your Manager
- Influencing Skills
- What to Do in Sticky Situations
Module Eleven: Taking Care of Yourself
- Ergonomics
- Stress Management
- Dealing with a Heavy Workload
Module Twelve: Wrapping Up
Course 3 - Time Management
Section One: Getting Started
Section Two: SMARTER Goals
- The Three P’s
- Create SMARTER Goals
- Prioritizing Your Goals
- Visualize your Goals-Visualization
Section Three: Prioritizing Your Time
- The 80/20 Rule
- Prioritizing with the Urgent-Important Matrix
- Being Assertive...Saying “NO” to Requests you can’t meet.
Section Four: Planning
- Using To Do List
- The Glass Jar: Rocks, Pebbles, Sand, and Water
- Ready, Fire, Aim!
Section Five: Procrastination
- Why We Procrastinate
- Nine Ways to Overcome Procrastination
- Eat That Frog!
Section Six: Managing Crisis
- When Crisis Calls...do you have a Contingency Plan?
- Creating a Plan
- Executing the Plan
- Lessons Learned
Section Seven: The Organized Workspace
- De-Clutter
- Managing Workflow
- Dealing with E-mail...email etiquette
- Using Calendars
Section Eight: Delegating
- When to Delegate?
- Who Should I Delegate to?
- Monitoring the Results
Section Nine: The Power of Ritual...Habits
- What is a Ritual/Routine?
- Example Rituals
- Using Rituals to Maximise Time
Section Ten: Meetings
- Deciding if a Meeting is Necessary... Is the meeting necessary?
- Using the PAT Approach
- Effective Agenda Writing
- Staying on Track
- Was the Meeting Worthwhile?
Section Eleven: Meeting Alternatives
- Instant Messaging and Chat Rooms
- Teleconferencing
- E-mail Lists and Online Groups
- Collaboration Applications
Section Twelve: Wrapping Up
Course 4 - The Minute Taker's Online Certification Course
Course Overview
- Session 1: Learning Objectives
- Pre-Assignment
Session 2: The Role of a Minute-Taker
- What is a Minute-Taker?
- Other Names for the Minute-Taker
- The Purpose of Minutes
- Making Connections
- Common Problems
- Useful Solutions
Session 3: The Skills of a Minute-Taker
- Key Skills
- Listening Skills
- Listening for Answers
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- About Critical Thinking
- Examples of Critical Thinking
- Organization Skills
Session 4: Meeting Agreements
- Meeting Agreements Forms
- The Chair
- The Minute-Taker
- The Meeting Participant
Session 5: Minute Styles
- Choosing a Style
- Informal Minutes
- Action Minutes
- Action Notes Example
- Action Minutes Example
- Formal Minutes
- Formal Minutes Sample
Session 6: What Do I Record?
- Recording Motions and Resolutions
- Sample Motions
- Series of Motions
- Series of Motions
- Resolutions
- Sample Resolution
- What to Record
- Note-Taking Guidelines
Session 7: Techniques for Preparing Minutes
- Top Techniques
- Before the Meeting
- During the Meeting
- After the Meeting
- Writing Minutes
- Style Considerations
- Margins and Spacing
- Preparing Minutes
- Editing Minutes
- Proofreading: Part One
- Proofreading: Part Two
- Pre-Assignment Review
Session 8: Taking Minutes in an Interactive Meeting
- Taking Minutes in Interactive Meetings
- The Role of the Facilitator
- A Recorder's Role
Session 9: The Minute Book
- The Minute Book, Part One
- The Minute Book, Part Two
Session 10: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Meeting Management
Module One - Getting Started
Module Two - Planning and Preparing (Part 1)
- Identifying the Participants
- Choosing the Time and Place
- Creating the Agenda
Module Three - Planning and Preparing (Part 2)
- Lesson One: Gathering Materials
- Lesson Two: Sending Invitations
- Lesson Three: Making Logistical Arrangements
Module Four - Setting up the Meeting Space
- Lesson One: The Basic Essentials
- Lesson Two: The Extra Touches
- Lesson Three: Choosing a Physical Arrangement
Module Five - Electronic Options
- Lesson One: Overview of Choices Available
- Lesson Two: Things to Consider
- Lesson Three: Making a Final Decision
Module Six - Meeting Roles and Responsibilities
- Lesson One: The Chairperson
- Lesson Two: The Minute Taker
- Lesson Three: The Attendees
- Lesson Four: Variations for Large and Small Meetings
Module Seven - Chairing a Meeting (Part 1)
- Lesson One: Getting Off On the Right Foot
- Lesson Two: The Role of The Agenda
- Lesson Three: Using a Parking Lot
Module Eight - Chairing a Meeting (Part 2)
- Lesson One: Keeping the Meeting on Track
- Lesson Two: Dealing with Overtime
- Lesson Three: Holding Participants Accountable
Module Nine - Dealing with Disruptions
- Lesson One: Running In and Out
- Lesson Two: Cell Phone and PDA Ringing
- Lesson Three: Off On a Tangent
- Lesson Four: Personality Conflict
Module Ten - Taking Minutes
- Lesson One: What are Minutes?
- Lesson Two: What Do I Record?
Module Eleven - Making the Most of your Meeting
- Lesson One: The 50 Minute Meeting
- Lesson Two: Using Games
- Lesson Three: Giving Prizes
- Lesson Four: Stuffed Magic
Module Twelve - Wrapping Up
Course 6 - Word 365 Essentials
Module One: Getting Started
Module Two: Welcome to Office 365 Web Apps
- The Home Page
- The Team Site
- Shared Documents
- Uploading a Document
Module Three: Viewing Web App Documents (I)
- Opening a Document
- Overview of the Reading View
- Paging Through Documents
- Printing From the Reading View
- Finding Text in Your Document
- Closing Documents
Module Four: Viewing Web App Documents (II)
- Zooming in your Document
- Using the Pop Out
- Editing in Browser
- About Converting Documents
- Opening in Word
Module Five: Editing in the Browser
- A New File
- Saving Files
- The Word Web App Interface
- Typing Text
- Selecting Text with the Mouse or Keyboard
- Editing and Deleting Text
Module Six: Basic Editing Tasks
- Using Cut, Copy, and Paste
- Using Undo and Redo
- Checking Your Spelling
- Setting the Proofing Language
- Printing from the Editing View
- Accessing the Reading View
Module Seven: Font Formatting
- Understanding Levels of Formatting
- Changing Font Face and Size
- Changing the Font Color
- Adding Font Enhancements
- Highlighting Text
Module Eight: Formatting Paragraphs
- Setting the Alignment
- Using Indents and Tabs
- Adding Bullets and Numbering
- Text Direction
Module Nine: Working with Styles
- About Styles
- Quick Styles versus the Style Gallery
- Applying a Style
- Clearing Formatting
Module Ten: The Insert Tools (I)
- Inserting a Table
- Adding Text to a Table
- Inserting Links
Module Eleven: The Insert Tools (II)
- Inserting Pictures
- Inserting Clip Art
- Working with Pictures
Module Twelve: Wrapping Up
Course 7 - Outlook 365 Essentials
Module One: Getting Started
Module Two: Welcome to Office 365 Web Apps
- The Home Page
- Opening Outlook
- Understanding the Outlook 365 Interface
- About IM
- Selecting a Theme
- Closing Outlook
Module Three: Working with Your Inbox (Part One)
- Viewing Your Inbox
- Filtering Messages
- Checking Messages
- Marking an Item Read or Unread
- Replying to or Forwarding a Message from the Inbox
- Ignoring Conversations
Module Four: Working with Your Inbox (Part Two)
- Changing the View
- Creating Folders
- Moving Messages to Folders
- Renaming, Moving and Deleting Folders
- Adding to Favorites
- About Junk Mail
Module Five: Creating a New E-Mail
- Creating an E-mail
- About the Address Book
- Finishing Your Message
- Attaching a File
- Inserting a Picture
- Sending the Message
Module Six: Managing E-Mail Messages
- The Received Message Window
- Opening a Chat Message
- Viewing Message Details
- Printing a Message
- Deleting an E-Mail
Module Seven: Using Outlook’s Organizational Tools
- Flagging an Item for Follow-up
- Using Categories
- Performing a Simple Search
- Performing a Complex Search
- Creating a Basic Rule
- Creating an Advanced Rule
Module Eight: Outlook Options
- About the Outlook Options
- Setting Automatic Replies
- Creating a Group
- Creating a Signature
Module Nine: An Introduction to the Calendar
- Getting Started
- Creating an Appointment
- Changing Your Calendar View
- Creating a Meeting Request and Using the Scheduling Assistant
- Editing an Appointment
- Managing Reminders
- Sharing Your Calendar
Module Ten: An Introduction to Contacts
- Getting Started
- About Importing Contacts
- Creating a New Contact
- Working with Contacts
- Creating a New Group
- Working with Groups
Module Eleven: An Introduction to Tasks
- Getting Started
- Creating a New Task
- Setting a Date and Reminder
- Setting a Repeating Task
- Forwarding a Task
- Updating a Task Status
Module Twelve: Wrapping Up
Course 8 - Excel 365 Essentials Online Certificate Course
Module One: Getting Started
By the end of this course, you should be able to:
- Open and close spreadsheets
- Understand the Office 365 web interface, including the home page, the team site, and the shared documents list
- Understand the Excel 365 browser interface
- Upload a spreadsheet to the Shared Documents library
- Differentiate between worksheets, workbooks, rows, columns, and cells
- Download and reload workbooks
- Use the Find Command
- Save a Copy
- Open in Editing View
- Open the spreadsheet in the Excel desktop application for more advanced features
- Understand saving and collaborating
- Create a new file
- Enter labels and values
- Edit data
- Use the Wrap Command
- Use cut, copy, and paste
- Use Undo and redo
- Add rows and columns
- Delete cells
- Understand shortcuts
- Build, copy and edit formulas
- Use absolute referencing appropriately
- Understand the difference between Formulas and Functions
- Use basic Excel functions, including SUM, AVERAGE, MAX, and MIN
- Understand Autocomplete
- Sort and filter data
- Collaborate with others on a spreadsheet
- Refresh and recalculate data
- Format text and numbers
- Use alignment options
- Apply borders and fill color
- Insert and work with Tables
- Insert and work with Charts
- Insert links
Module Two: Welcome to Office 365 Web Apps
- The Home Page
- The Team Site
- Shared Documents
- Uploading a Spreadsheet
Module Three: Worksheets and Workbooks
- Opening a Spreadsheet
- Overview of the Reading View
- Understanding Worksheets vs. Workbooks
- Downloading and Reloading
- Closing Spreadsheets
Module Four: Working with Excel Files
- Using the Find Command
- Saving a Copy
- Editing in Browser
- The Excel Web App Interface
- Opening in Excel
Module Five: Editing in the Browser (one)
- About Saving and Save As
- A New File and AutoSaving
- Entering Data
- Editing Data
- Using the Wrap Command
Module Six: Editing in the Browser (two)
- Cut, Copy, and Paste
- Using Undo and Redo
- Adding Rows and Columns
- Deleting Cells
- Using Timesaving Shortcuts
Module Seven: Building Formulas
- The Math Basics of Excel
- Building a Formula
- Editing a Formula
- Copying a Formula
- Relative vs. Absolute References
Module Eight: Understanding Functions
- Formulas vs. Functions
- Using the SUM Function
- Using Other Basic Excel Functions
- Using AutoComplete
Module Nine: Working with Data
- Sorting Data
- Filtering Data
- About Collaborating
- About Refreshing External Data
Module Ten: Formatting Your Data
- Changing the Appearance of Text
- Changing the Appearance of Numbers
- Setting Alignment Options
- Adding Borders
- Adding Fill Color
Module Eleven: The Insert Tools
- Inserting Tables
- Inserting Charts
- Working with Charts
- Inserting Links
Module Twelve: Wrapping Up
Words from the Wise
Course 9 - PowerPoint 365 Essentials Online Certificate Course
Module One: Getting Started
By the end of this course, you will be able to:
- Open and close PowerPoint
- Understand the Office 365 web interface, including the home page, the team site, and the shared documents list
- Upload a presentation to the Shared Documents library
- Understand the PowerPoint 365 browser interface
- Open a presentation in Reading View or Editing View
- Page through presentations
- Review Slide Notes
- Open the pop out
- View the Outline View
- Open a selected presentation in the PowerPoint 2010 desktop application
- Understand about saving presentations
- Understand the PowerPoint web app interface
- Use content placeholders
- Insert and work with pictures
- Understand Broadcasting presentations over the web
- Prepare your presentations for broadcast
- Broadcast your presentation
- View a broadcast presentation
Module Two: Welcome to Office 365 Web Apps
- The Home Page
- The Team Site
- Shared Documents
- Uploading a Document
Module Three: Viewing Web App Presentations (I)
- Opening a Presentation
- Overview of the Reading View
- Paging Through Documents
- Notes
- Closing Presentations
Module Four: Viewing Web App Presentations (II)
- Using the Pop Out
- Using the Outline View
- Editing in Browser
- Opening in PowerPoint
- Printing From the Reading View
Module Five: Working with Slides
- A New File
- Adding Slides
- The PowerPoint Web App Interface
- Using the Slide Organizer
- Hiding Slides
Module Six: Editing in the Browser
- About Saving
- Typing Text
- Selecting and Editing Text with the Mouse or Keyboard
- Using Cut, Copy, and Paste
- Using Undo and Redo
Module Seven: Formatting Text
- Understanding Levels of Formatting
- Changing Font Face and Size
- Changing the Font Color
- Adding Font Enhancements
Module Eight: Formatting Paragraphs
- Adding Bullets and Numbering
- Changing Alignment
- Using Indents and Tabs
- Text Direction
Module Nine: The Insert Tools
- Inserting Pictures
- Inserting Clip Art
- Working with Pictures
- Using Smart Art
- Inserting Links
Module Ten: The Finishing Touches
- Working with Notes
- Printing from the Editing View
- Accessing the Reading View
- Starting a Slide Show in the Browser
Module Eleven: Broadcasting Presentations on the Web
- About Broadcasting Presentations on the Web
- Preparing Your Presentation for Broadcast
- Broadcasting Your Presentation
- Viewing a Broadcast Presentation
Module Twelve: Wrapping Up
Words from the Wise
Course 10 - Telephone Etiquette
Module One : Getting Started
- Course Objectives
Module Two : Aspects of Phone Etiquette
- Phrasing
- Tone of Voice
- Speaking Clearly
- Listen to the Caller
Module Three : Using Proper Phone Language
- Please and Thank You
- Do Not Use Slang
- Avoid Using the Term “You”
- Emphasize What You Can Do, Not What You Can’t
Module Four : Eliminate Phone Distractions
- Avoid Eating or Drinking
- Minimize Multi-Tasking
- Remove Office Distractions
- Do Not Let Others Interrupt You
Module Five: Inbound Calls
- Avoid Long Greeting Messages
- Introduce Yourself
- Focus on Their Needs
- Be Patient
Module Six: Outbound Calls
- Be Prepared
- Identify Yourself and Your Company
- Give Them the Reason for the Call
- Keep Caller Information Private
Module Seven: Handling Rude or Angry Callers
- Stay Calm
- Listen to Their Needs
- Never Interrupt
- Identify What You Can Do for Them
Module Eight: Handling Interoffice Calls
- Transferring Calls
- Placing Callers on Hold
- Taking Messages
- End the Conversation
Module Nine: Handling Voicemail Messages
- Ensure the Voicemail Has a Proper Greeting
- Answer Important Messages Right Away
- Ensure Messages are Delivered to the Right Person
- When Leaving a Message for Others
Module Ten: Methods of Training Employees
- Group Training
- One-on-One Training
- Peer Training
- Job Shadowing
Module Eleven: Correcting Poor Telephone Etiquette
- Screening Calls
- Employee Evaluations
- Peer Monitoring
- Customer Surveys
Module Twelve: Wrapping Up
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
- Microsoft Windows XP, or later
- Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
- OSX/iOS 6 or later
- Modern and up to date Browser (Firefox, Chrome, Safari)
All systems
- Internet bandwidth of 1Mb or faster
- Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Sylwia Gorlo
25 February 2020 11:12:14 PM
I'd recommend this course to everyone, who wants to get useful tips on how to become more organised.
Sylwia Gorlo
25 February 2020 11:06:36 PM
It's really useful to get the background knowledge of the subparts of the organizational skills. The language is pretty easy so it's not a problem to understand the concept. I also liked visual tools introduced in the course.
I would recommend it to everyone, who wants to get useful tips and become more organised.
joanne roomes
25 February 2020 02:04:24 PM
so interesting i learnt alot from this section
Amanda Coverdale
24 February 2020 05:58:33 AM
Great course
Amanda Coverdale
24 February 2020 03:53:34 AM
Great course
Amanda Coverdale
24 February 2020 02:45:58 AM
Great course
Adelaidad Arroyo
22 February 2020 11:08:20 AM
Amazing !
WILLIAM J WARREN
21 February 2020 07:28:37 AM
Very nicely done, step by step with several key topics covered
Lorraine Malone
20 February 2020 08:26:59 PM
An excellent course for someone who needs to know the basics, giving you a foothold to expand your knowledge and gain skills. A real confidence booster also.
Andrea Fodi
20 February 2020 01:21:01 AM
helps a lot, makes things easier to understand and gives me the extra push to get things done and be more organized
OSCAR CORRIPIO
19 February 2020 04:42:14 AM
Great
Amanda Coverdale
17 February 2020 08:20:26 AM
Great course
Sara Baylis
8 February 2020 12:11:10 AM
I am being to use all of these organization skills to declutter my home. Taking one room a month.
Vicky Imelda Philiana
3 February 2020 05:49:55 PM
The course was very simple and clear to understand, especially for a beginner. Worth value of money to spend on this course where I could get more knowledge about Project Management and I could do this course at anytime and anywhere online. Lastly, I am very satisfied with the customer service with their swift assistances whenever I had issues through out the course.
Donald McDonald
31 January 2020 12:08:02 PM
I found this course to be very informative and educational. The different aspects of getting organized and staying that way is important to your being able to continue developing good habits in your work and home environment.
Thank you
Anup Jung Thapa
30 January 2020 06:26:05 PM
This course will help me to organised my working office.
Elizabeth Leonido Javier
29 January 2020 10:51:11 PM
It was very helpful!
Dauda Adewale Kazeem
23 January 2020 10:16:09 PM
The course was awesome. It nails the required lesson for greater challenges in all aspect of life.
Chelsea Mitchell
22 January 2020 08:36:30 AM
Great Course
Asma Mohammed Sharif
22 January 2020 01:58:17 AM
Good for guidance
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This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
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You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).
There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.
Individual courses are designed to be completed within 6-8 hours.
If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:
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This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.
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Course Summary
| Course ID: | CFS02EAPA10CBE |
|---|---|
| Delivery Mode: |
Online |
| Access: | Unlimited lifetime |
| Time: | Study at your own pace |
| Duration: | 60-80 Hours for total bundle |
| Assessments: | Yes |
| Qualification: | Certificate |
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