Ultimate Sensitivity Training Online Bundle, 10 Certificate Courses
The Most Comprehensive Sensitivity Training Bundle
NOW ONLY
£339
Save £1919 (85%)OFF RRP £2258
Gain a Better Understanding of Being Considerate - 10 Courses in this Bundle
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Sensitivity Training
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Generation Gaps
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Tough Topics: Talking to Employees about Personal Hygiene
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Workplace Diversity
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Civility in the Workplace
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Appreciative Inquiry
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Improving Self-Awareness
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Improving Mindfulness
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Social Intelligence
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Emotional Intelligence
1. Sensitivity Training: Learn the Importance of Being Considerate
Sensitivity training or diversity training, there are many names for the same goal: creating a more inclusive workplace that capitalizes on the differences in everyone. There are many different areas of focus in sensitivity training, all focusing on empathy, respect for others and cooperation towards a common goal. This type of training creates more positive and inclusive employees, a more profitable work culture and a more positive work life for all.
There are many areas a sensitivity training must address, that are regulated by federal and state laws. ADA Diversity laws and enforcing guidelines must be followed by all businesses. Severe penalties are in place for those who don’t follow them. Some of these areas include:
- Race
- Gender identification
- Religion
- Age
- Disability
Key Learning Objectives
- Define sensitivity training and its usefulness and necessity in the workplace.
- Identify the benefits for self and the company, in pursuing a sensitivity objective.
- Successfully raise awareness of others.
- Identify different types of stereotypes, their delivery and effects.
- Discuss Human Resources and its best practices to dealing with issues associated with stereotypes.
- Define the steps to handling complaints associated with sensitive issues and stereotypes.
- Describe the pros and cons of being "sensitive".
2. Generation Gaps: Study Generation Gaps Online Course and Successfully Integrate Employees of All Ages into Your Workplace
This Generation Gaps Online Course will help you understand the various generations present at work and understand what motivates them and how to deal with them on a daily basis. Before we start learning about the generation gap at work, let us begin our session with an activity that will help us get ready for learning and learn more about each other.
The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.
While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. Both the young and older worker has many ideas to offer, which can help the organization thrive in the marketplace. Learning how to deal with the generation gap at work will help you become a better manager or co-worker.
Key Learning Objectives
- History behind generation gaps
- What are Traditionalists
- What are Baby Boomers
- What are Generation Xers
- What are Generation Yers
- Differences between each type of generation
- Finding common ground among the generations
- Conflict management
- Leveraging the benefits of generation gaps at work
3. Tough Topics: Talking to Employees about Personal Hygiene: Learn How To Deal With Tough Situations
As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But conversations about an employee’s personal appearance are a whole different ball game. This course will give you a framework that you can use to talk to employees about personal hygiene issues.
This course has two major themes. First, we’ll give you a customizable framework for having tough conversations. Then, we’ll look at some common tough conversations that come up, including body odor, flatulence, poor clothing and hair decisions, and bad breath.
Key Learning Objectives
- Identify the advantages to having tough conversations.
- Describe the components to an effective behavior modification conversation.
- Use your organization’s resources to help you deal with hygiene issues.
- Overcome barriers that employees put up when discussing hygiene problems.
- Resolve hygiene issues such as bad hair days, inappropriate piercings and body art, poor clothing choices, bad breath, body odor, excessive gas, and incontinence.
- Nip poor hygiene habits in the bud.
- Identify ways to encourage good hygiene at your workplace.
4. Workplace Diversity: Study Workplace Diversity Course; Learn How Workplace Diversity Affects Your Workplace
Find a common ground and learn how to embrace diversity in the workplace. Our Workplace Diversity Course was developed to help you understand what diversity is and how to promote better working relationships in a diverse workforce.
Studying our Workplace Diversity Course will give you an in-depth understanding of diversity. Our comprehensive course will show you how diversity relates to gender, age, linguistic and cultural background, disability, religious belief, pregnancy, and family responsibilities.
Our Workplace Diversity Course will discuss the challenges, and more importantly, the opportunities of having a diverse workforce. It will help you understand the importance of diversity and how you can formulate better policies that address this in your organization.
At Courses For Success, our courses are designed by professionals, for professionals. We maintain the highest level of quality courses to ensure your success. By completing our Workplace Diversity Course, you will be equipped with the right skill-set to ensure you stand out from the competition!
Key Learning Objectives
- Explain the definition, terms, and history of diversity
- Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
- List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
- Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
- Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
- Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
- Understand and respond to personal complaints, and develop a support system to manage the resolution process
- List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
- Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.
5. Civility in the Workplace: Create a Professional Culture That Results in Client Satisfaction
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.
Key Learning Objectives
- Define civility, understand its causes, and enumerate at least three of it's behavioral indicators
- Understand the costs of incivility, as well as the rewards of civility, within the workplace.
- Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
- Learn the basic styles of conflict resolution and identify the sytle most appropriate for managing particular conflicts in the workplace.
- Learn skills in diagnosing the causes of uncivil behavior.
- Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
- Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
- Learn facilitative communication skills such as listening and appreciative inquiry.
- Learn specific interventions that can be utilized when there's conflict within the workplace.
- Learn a recommended procedure for systematizing civil behavior within the workplace.
6. Appreciative Inquiry: Learn Human Resource Using The 4-D Model
This comprehensive, customizable course on human resource focuses on appreciative inquiry using the 4-D model. We’ve created a tangible approach so that students will come away from the course ready to apply what they have learned back in the workplace.
7. Improving Self-Awareness: Improving Self-Awareness Online Certificate Course
The Improving Self-Awareness Online Certificate course gives you a better understanding of yourself and how to live a better, more fulfilling life. It is designed to give you a deeper understanding of one's own self-awareness.
With our Self-Awareness Online courses, you will learn how beneficial becoming more self- aware can be. A highly self-aware person will become more equipped to deal with daily life and its challenges. Through this course, you will gain a new perspective on yourself and your emotions and become a valuable member of society.
Key Learning Objectives
- Define the self and different aspects of the self
- Learn from introspection
- Understand the nature and value of emotions
- Appreciate themselves
- Appreciate others
- Improve effectiveness
8. Improving Mindfulness: Improve Your Mindfulness to Enhance Your Personal and Professional Success
Mindfulness is a term that is frequently used but rarely defined. Practicing true mindfulness encourages living in the present while it addresses the danger of distorted thinking, Staying in tune both mentally and emotionally improves perspective to enhance personal and professional success.
With our Improving Mindfulness course, you will begin to identify their own patterns of thinking. As you learn to practice mindfulness, you will cultivate positive emotions that will have a dramatic effect on the work environment.
Key Learning Objectives
- Define mindfulness
- Develop techniques to make oneself more attuned to the present moment
- Understand the value and utility of one’s emotions
- Learn how to identify and counter distorted thinking
- Learn how to cultivate genuine positive emotions
- Become more fully present in social interactions
9. Social Intelligence: Increase Your Influence During Social Situations
Social Intelligence is about understanding your environment and having a positive influence. You will become more confident in social situations by learning how to express and interpret social cues. You will create positive connections and increase your influence during social situations.
Increasing Social Intelligence will provide benefits throughout professional and personal life. It is a fantastic tool for coaching and development as people will learn “people skills”. Improving social skills through active listening, understanding body language, and being more empathic will give you the advantage in interactions. Social interactions are a two way street, know the rules of the road!
Key Learning Objectives
- Be aware of our own behaviors
- Learn to be empathetic with others
- Know tools for active listening
- Effectively communicate interpersonally
- Recognise various social cues
- Determine appropriate coversation topics
- Know various forms of body language
10. Emotional Intelligence: Study Emotional Intelligence Online Course; Control Your Actions and Emotions in A Positive Way
Get a better sense of self-awareness and appreciation of one’s own feelings with our Emotional Intelligence Online Course! Our course will give you a more in-depth insight into the concept of emotional intelligence (EI). It will provide you with a far greater perspective on how behaviors and motivations are influenced by emotion.
Our Emotional Intelligence Online Courses will improve understanding of key management attributes; self-management and self-awareness. These emotional intelligence skills will lead to greater understanding and better control over your actions and emotions. It will also give you a greater understanding of emotional intelligence's impact on both your professional and personal relationships.
At Courses For Success, our training programs have been carefully developed by leading professionals and validated by industry experts to guarantee you are getting the most up-to-date experience. By enrolling in this course, you can be confident you are getting the best education possible.
Key Learning Objectives
- Describe and practice the concept of self-management
- Define and practice self-awareness
- Effectively self-regulate, self-motivate and empathize
- Have sufficient understanding of your emotions that you can use and manage them effectively
- Improve your verbal communication with others
- Successfully use non- verbal communication signals to communicate with others
- Recognize the benefits of EI
- Relate EI to your workplace experience
- Balance optimism and pessimism
- Effectively use your EI to impact others
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The Ultimate Sensitivity Training 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Sensitivity Training Online Certificate Course
Module One: Getting Started
- Workshop Objectives
Module Two: Introduction to Sensitivity Training
- Definition
- History
- Who Needs It?
- Goals
- Case Study
Module Three: Benefits
- Raising Awareness
- Interaction
- Behavioral Changes
- Productive Workplace
- Case Study
Module Four: Stereotypes
- Explicit
- Implicit
- Purpose
- Effects
- Case Study
Module Five: Discrimination
- Employer Responsibility
- HR and Best Practices
- Elephant in the Room
- Overcoming Stereotypes
- Case Study
Module Six: Sex and Gender Stereotypes
- Employer Responsibility
- HR and Best Practices
- Elephant in the Room
- Overcoming Stereotypes
- Case Study
Module Seven: Age
- Employer Responsibility
- HR and Best Practices
- Elephant in the Room
- Overcoming Stereotypes
- Case Study
Module Eight: Disabilities
- Employer Responsibilities
- HR and Best Practices
- Elephant in the Room
- Overcoming Stereotypes
- Case Study
Module Nine: Religion
- Employer Responsibilities
- HR and Best Practices
- Elephant in the Room
- Overcoming Stereotypes
- Case Study
Module Ten: Handling Complaints (I)
- Develop Process
- Publish Process
- Train Employees
- Assess the Effectiveness of the Process
- Case Study
Module Eleven: Handling Complaints (II)
- Gather Information from the Complainant
- Evaluate the Credibility of the Complaint
- Interview Those Involved
- Take Action Against the Offender
- Case Study
Module Twelve: Wrapping Up
- Words from the Wise
Course 2 - Generation Gaps Online Certificate Course
Module One - Getting Started
Module Two - History
- What generations exist in the workplace
- What defines a generation
- What this means in our workplace
Module Three - Traditionalist
- Their background
- Their characters
- Their working style
Module Four - Baby Boomers
- Their background
- Their characters
- Their working style
Module Five - Generation X
- Their background
- Their characters
- Their working style
Generation Six - Generation Y
- Their background
- Their characters
- Their working style
Module Seven - Differentiations Between
- Background
- Attitude
- Working style
- Life experience
Module Eight - Finding Common Ground
- Adopting a communication style
- Creating an affinity group
- Sharing knowledge
Module Nine - Conflict Management (Part 1)
- Younger bosses managing older workers
- Avoid turnovers with a retention plan
- Breaking down the stereotypes
Module Ten - Conflict Management (Part 2)
- Embrace the hot zone
- Treat each other as a peer
- Create a succession plan
Module Eleven - The Power of 4
- Benefits of generation gaps
- How to learn from each other
- Embracing the unfamiliar
Module Twelve - Wrapping Up
Course 3 - Tough Topics: Talking to Employees about Personal Hygiene Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Let's Talk About It!
- Introduction
- On A Personal Note
- A Business Case
Session 3: Guidelines for Difficult Conversations
- A Step-by-Step Guide
- Step One: Set the Time and Place
- Step Two: Use a Soft Opener that Asks for Feedback
- Step Three: Describe the Issue as You or Others Have Observed It
- Step Four: Describe the Impact on the Employee and the Workplace
- Step Five: Outline the Options
- Getting the Facts
- Making Connections
Session 4: Overcoming Objections
- Common Barriers
- The Person Becomes Offended
- The Person Won’t Admit That They Have a Problem
- The Person Refuses To Change Their Hygiene Habits or Appearance
- The Issue Reoccurs Frequently
- The Person Feels Discriminated Against Because They Have a Disability
- Making Connections
Session 5: Bad Hair Days (And Weeks... and Months...)
- Case Study
- Suggested Approach
- Dealing with Dandruff
Session 6: Addressing Piercings and Body Artwork
- Case Study
- A Note about Body Art
Session 7: Helping Employees Dress for Success
- Introduction
- Dress Code Violations
- Special Scenarios
- Offering Resources
Session 8: Bad Breath
- Bad Breath, Part One
- Bad Breath, Part Two
Session 9: Body Odor
- Inadequate Personal Hygiene, Part One
- Inadequate Personal Hygiene, Part Two
- Inadequate Personal Hygiene, Part Three
- Excessive Personal Hygiene
- Medical Reasons
- The Scent of Alcohol or Drugs
Session 10: Gastrointestinal Issues
- Case Study
- Dealing with Flatulence
- Dealing with Incontinence, Part One
- Dealing with Incontinence, Part Two
Session 11: Bad Habits
- Making Connections
Session 12: Putting it into Practice
- Making Connections
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 4 - Workplace Diversity Online Certificate Course
Section One: Getting Started
- Workshop Objectives
Section Two: Diversity, what is it?
- Group & Discriminatory Terms
Section Three: Stereotypes
- Stereotype or Plain Bias
- Stereotype or Plain Bias
- It Starts With You
Section Four: Tearing Down the Baggage Barriers
- Changing Your Approach
- Workplace Changes
- Social Changes
Section Five: Verbal Communication Skills
- Ten Ways to Listen Better Today
- Asking Questions
- Paraverbal communication
- The Power of Tone
- Communicating With Power
Section Six: Non-Verbal Communication
- Your Body speaks its own Language
- The Signals You Send
Section Seven: Taking a Proactive Approach
- Why a Diversity Audit
- Conducting a Diversity Audit
- Stop Discrimination
- Definitions
- Discourage Discrimination
Section Eight: Coping with Discrimination
- The Warning Signs
- Reprisal Discrimination
- So what should you do?
Section Nine: From a Managers Perspective
- Create Detailed Records
- Next Actions
- Investigate the Complaint
Section Ten: From an Organisational Perspective
- Receiving a Complaint
- Making a Decision
- Document, Document, Document
- The Follow-Up
- Lessons Learned
Section Eleven: Employee Discipline
- How to Prepare & Conduct Disciplinary Meetings
- What to Say When Terminating an Employee
Section Twelve: Wrapping Up
- Powerful Words
Course 5 - Civility in the Workplace Online Certificate Course
Module One - Getting Started
Module Two - Introduction
- What is Uncivil Behavior?
- Three reasons why you should be civil
- Dealing with difficult personalities
- Cost and rewards
Module Three - Effective Work Etiquette
- Greetings
- Respect
- Involvement
- Being politically correct
Module Four - Costs and Rewards
- Incivility and the costs
- Civility and rewards
- Four causes of incivility
- How to overcome it
Module Five - Conflict Resolution
- Collaborating
- Competing
- Compromising
- Accommodating
- Avoiding
Module Six - Getting to the Cause
- Examining the root cause
- Creating a cause-and-effect diagram
- Forgiveness
- Benefits of resolution
Module Seven - Communication
- Para-verbal communication
- Non-verbal communication
- Listening skills
- Appreciative inquiry
Module Eight - Negotiation
- Three sides to incivility
- Mediation
- Arbitration
- Creative problem-solving
Module Nine - Identifying your Needs
- Completing a needs analysis
- Focus groups
- Observations
- Anonymous surveys
Module Ten - Writing a Civility Policy
- Designating the core group
- Defining what is unacceptable behavior
- Defining the consequence
- Writing the policy
Module Eleven - Implementing the Policy
- The first steps
- Training
- Addressing complaints
- Enforcing violators
Module Twelve - Wrapping up
Course 6 - Appreciative Inquiry Online Certificate Course
Session One: Course Overview
Session Two: Defining Appreciative Inquiry
- What Is Appreciative Inquiry?
- Pre-Assignment Review
- How is AI Different?
- Getting Started
Session Three: Success Principles
- Five Key Principles
- Teaching Positivity
- Measuring Tangible Success
- Setting the Interview Groundwork
- Practical Power
Session Four: The 4-D Model
- Introduction to the Model
- The 4-D Model
- Discovery of “What Is”
- Putting It Into Practice
- Dream “What Could Be”
- Designing “The Ideal”
- Destiny
Session Five: Test Driving
- Getting the Hang of It
- Creating the Guide
- The Summary
- From Design to Destiny
- Recommended Reading List
- Post-Course Assessment
- Pre- and Post-Assessment Answer Keys
- Personal Action Plan
Course 7 - Improving Self-Awareness Online Certification Course
Module One: Getting Started
Module Two: What Is the Self?
- The Physical Self
- The Emotional Self
- The Mental Self
- The Spiritual Self
Module Three: Awareness of the Physical Self
- Scanning
- Progressive Relaxation
- Physical Stressors
- Exercise
Module Four: Time Management
- Organization
- Goal Management
- Priorities
- Procrastination
Module Five: The Emotional Self
- Validity of Emotions
- Utility of Emotions
- Emotional Arousal
- Emotional Valence
Module Six: Mood Management
- Emotional Intelligence
- Categories of Emotion
- Increasing Arousal
- Decreasing Arousal
Module Seven: The Mental Self
- Thinking Style
- Learning Style
- Personality
- Stinking Thinking
Module Eight: Interpersonal Awareness
- Addressing Different Thinking Styles
- Addressing Different Learning Styles
- Active Listening and Body Language
- Transactional Analysis
Module Nine: The Spiritual Self
- Mindfulness
- Meditation
- Cultivating Positivity
- Gratitude
Module Ten: Limitations of Self Awareness
- Navel Gazing
- Excessive Self Discipline
- Developing Humility
- Developing Empathy
Module Eleven: Independence versus Interdependence
- What is Interdependence?
- Systems Theory
- More Than the Sum of All Parts
- Team Building
Module Twelve: Wrapping Up
Course 8 - Improving Mindfulness Online Certificate Course
Module One: Getting Started
By the end of this course, you should be able to:
- Define mindfulness
- Develop techniques to make oneself more attuned to the present moment
- Understand the value and utility of one’s emotions
- Learn how to identify and counter distorted thinking
- Learn how to cultivate genuine positive emotions
- Become more fully present in social interactions
Module Two: What Is Mindfulness?
- Buddhist Concept
- Bare Attention
- Psychological Concept of Mindfulness
- Memory
Module Three: Practicing Mindfulness
- Attention
- Acceptance
- Mindfulness Meditatio
- Scanning
Module Four: Emotional Intelligence
- The Purpose of Emotions
- High Performance Emotions
- Swing Emotions
- Blue Emotions
Module Five: Cognitive Distortion (Phase One)
- Dichotomous Reasoning
- Magnification and Minimization
- Filtering
- Jumping to Conclusions
Module Six: Cognitive Distortion (Phase Two)
- Destructive Labeling
- Personalizing
- Blaming
- The Tyranny of the Should
Module Seven: Mindfulness Based Cognitive Therapy
- Mental Modes
- Doing Mode
- Being Mode
- Metacognitive Awareness
Module Eight: Mindfulness and Gratitude
- What is Gratitude?
- Gratitude Journal
- An Exercise in Mindfulness and Gratitude
- Forming a Habit
Module Nine: Cultivating the High Performance Emotions
- The Emotion-Cognition-Behavior Triangle
- Cultivating Enthusiasm
- Cultivating Confidence
- Cultivating Tenacity
Module Ten: Mindfulness in Customer Service
- Individually Focused
- Active Listening
- Building a Rapport
- Timing
Module Eleven: Mindfulness and Leadership
- Mental Resilience
- Focus
- Compassion
- Creativity
Module Twelve: Wrapping Up
Words from the Wise
Course 9 - Social Intelligence Online Certificate Course
Module One - Getting Started
Module Two - Increase your Self Awareness
- Remove or limit self-deception
- Ask for feedback
- Be open to change
- Reflect on your actions
Module Three - The Keys to Empathy
- Listening and paying attention
- Don't judge
- Shift your view
- Don't show fake emotion
Module Four - Active Listening
- Attunement
- Don't jump to conclusions
- Shift your focus
- Don't discount feelings
Module Five - Insight on Behavior
- Perception
- Facts vs. emotions
- Online communication
- Listen and watch more
Module Six - Communication
- Give respect and trust
- Be consistent
- Always keep your cool
- Observing body language
Module Seven - Social Cues (Part 1)
- Recognizing social situations
- The eyes have it
- Non-verbal cues
- Verbal cues
Module Eight - Social Cues (Part 2)
- Spectrum og cues
- Review and reflect
- Being adaptable and flexible
- Personal space
Module Nine - Conversation Skills
- Current events
- Conversation topics
- Cues to watch for
- Give people your attention
Module Ten - Body Language
- Be aware of your movements
- It's not what you say, It's how you say it
- Open vs. closed body language
- Communicate with power
Module Eleven - Building Rapport
- Take the high road
- Forget about yourself
- Remembering people
- Ask good questions
Module Twelve - Wrapping Up
Course 10 - Emotional Intelligence Online Certificate Course
Module One - Getting Started
Module Two - What is Emotional Intelligence?
- Self-management
- Self-awareness
- Self-regulation
- Self-motivation
- Empathy
Module Three - Skills in Emotional Intelligence
- How to accurately perceive emotions
- Use emotions to facilitate thinking
- Manage emotions
Module Four - Verbal Communication Skills
- Focused listening
- Asking questions
- Communicating with flexibility and authenticity
Module Five - Non-Verbal Communication Skills
- Body Language
- It's not what you say, it's how you say it
Module Six - Social Management and Responsibility
- Benefits of emotional intelligence
- Articulate your emotions using language
Module Seven - Tools to Regulate your Emotions
- Seeing the other side
- Self-management and self-awareness
- Giving in without giving up
Module Eight - Gaining Control
- Using coping thoughts
- Using relaxation techniques
- Bringing it all together
Module Nine - Business Practices (Part 1)
- Understand emotions and how to manage them in the workplace
- Role of emotional intelligence at work
- Disagreeing constructively
Module Ten - Business Practices (Part 2)
- Optimism
- Pessimism
- The balance between optimism and pessimism
Module Eleven - Making an Impact
- Creating a powerful first impression
- Assessing a situation
- Being zealous without being offensive
Module Twelve - Wrapping Up
Words of the Wise
- M. K. GANDHI - An eye for an eye only ends up making the whole world blind.
- GUY FINLEY - Never speak out of anger; Never act out of fear; Never choose from impatience; But wait.... and peace will appear.
- BRIAN TRACY - Confidence on the outside begins by living with integrity on the inside.
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
- Microsoft Windows XP, or later
- Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
- OSX/iOS 6 or later
- Modern and up to date Browser (Firefox, Chrome, Safari)
All systems
- Internet bandwidth of 1Mb or faster
- Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
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About this Course |
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Gain a Better Understanding of Being Considerate - 10 Courses in this Bundle
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Sensitivity Training
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Generation Gaps
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Tough Topics: Talking to Employees about Personal Hygiene
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Workplace Diversity
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Civility in the Workplace
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Appreciative Inquiry
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Improving Self-Awareness
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Improving Mindfulness
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Social Intelligence
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Emotional Intelligence
1. Sensitivity Training: Learn the Importance of Being Considerate
Sensitivity training or diversity training, there are many names for the same goal: creating a more inclusive workplace that capitalizes on the differences in everyone. There are many different areas of focus in sensitivity training, all focusing on empathy, respect for others and cooperation towards a common goal. This type of training creates more positive and inclusive employees, a more profitable work culture and a more positive work life for all.
There are many areas a sensitivity training must address, that are regulated by federal and state laws. ADA Diversity laws and enforcing guidelines must be followed by all businesses. Severe penalties are in place for those who don’t follow them. Some of these areas include:
- Race
- Gender identification
- Religion
- Age
- Disability
Key Learning Objectives
- Define sensitivity training and its usefulness and necessity in the workplace.
- Identify the benefits for self and the company, in pursuing a sensitivity objective.
- Successfully raise awareness of others.
- Identify different types of stereotypes, their delivery and effects.
- Discuss Human Resources and its best practices to dealing with issues associated with stereotypes.
- Define the steps to handling complaints associated with sensitive issues and stereotypes.
- Describe the pros and cons of being "sensitive".
2. Generation Gaps: Study Generation Gaps Online Course and Successfully Integrate Employees of All Ages into Your Workplace
This Generation Gaps Online Course will help you understand the various generations present at work and understand what motivates them and how to deal with them on a daily basis. Before we start learning about the generation gap at work, let us begin our session with an activity that will help us get ready for learning and learn more about each other.
The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.
While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. Both the young and older worker has many ideas to offer, which can help the organization thrive in the marketplace. Learning how to deal with the generation gap at work will help you become a better manager or co-worker.
Key Learning Objectives
- History behind generation gaps
- What are Traditionalists
- What are Baby Boomers
- What are Generation Xers
- What are Generation Yers
- Differences between each type of generation
- Finding common ground among the generations
- Conflict management
- Leveraging the benefits of generation gaps at work
3. Tough Topics: Talking to Employees about Personal Hygiene: Learn How To Deal With Tough Situations
As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But conversations about an employee’s personal appearance are a whole different ball game. This course will give you a framework that you can use to talk to employees about personal hygiene issues.
This course has two major themes. First, we’ll give you a customizable framework for having tough conversations. Then, we’ll look at some common tough conversations that come up, including body odor, flatulence, poor clothing and hair decisions, and bad breath.
Key Learning Objectives
- Identify the advantages to having tough conversations.
- Describe the components to an effective behavior modification conversation.
- Use your organization’s resources to help you deal with hygiene issues.
- Overcome barriers that employees put up when discussing hygiene problems.
- Resolve hygiene issues such as bad hair days, inappropriate piercings and body art, poor clothing choices, bad breath, body odor, excessive gas, and incontinence.
- Nip poor hygiene habits in the bud.
- Identify ways to encourage good hygiene at your workplace.
4. Workplace Diversity: Study Workplace Diversity Course; Learn How Workplace Diversity Affects Your Workplace
Find a common ground and learn how to embrace diversity in the workplace. Our Workplace Diversity Course was developed to help you understand what diversity is and how to promote better working relationships in a diverse workforce.
Studying our Workplace Diversity Course will give you an in-depth understanding of diversity. Our comprehensive course will show you how diversity relates to gender, age, linguistic and cultural background, disability, religious belief, pregnancy, and family responsibilities.
Our Workplace Diversity Course will discuss the challenges, and more importantly, the opportunities of having a diverse workforce. It will help you understand the importance of diversity and how you can formulate better policies that address this in your organization.
At Courses For Success, our courses are designed by professionals, for professionals. We maintain the highest level of quality courses to ensure your success. By completing our Workplace Diversity Course, you will be equipped with the right skill-set to ensure you stand out from the competition!
Key Learning Objectives
- Explain the definition, terms, and history of diversity
- Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
- List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
- Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
- Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
- Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
- Understand and respond to personal complaints, and develop a support system to manage the resolution process
- List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
- Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.
5. Civility in the Workplace: Create a Professional Culture That Results in Client Satisfaction
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.
Key Learning Objectives
- Define civility, understand its causes, and enumerate at least three of it's behavioral indicators
- Understand the costs of incivility, as well as the rewards of civility, within the workplace.
- Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
- Learn the basic styles of conflict resolution and identify the sytle most appropriate for managing particular conflicts in the workplace.
- Learn skills in diagnosing the causes of uncivil behavior.
- Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
- Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
- Learn facilitative communication skills such as listening and appreciative inquiry.
- Learn specific interventions that can be utilized when there's conflict within the workplace.
- Learn a recommended procedure for systematizing civil behavior within the workplace.
6. Appreciative Inquiry: Learn Human Resource Using The 4-D Model
This comprehensive, customizable course on human resource focuses on appreciative inquiry using the 4-D model. We’ve created a tangible approach so that students will come away from the course ready to apply what they have learned back in the workplace.
7. Improving Self-Awareness: Improving Self-Awareness Online Certificate Course
The Improving Self-Awareness Online Certificate course gives you a better understanding of yourself and how to live a better, more fulfilling life. It is designed to give you a deeper understanding of one's own self-awareness.
With our Self-Awareness Online courses, you will learn how beneficial becoming more self- aware can be. A highly self-aware person will become more equipped to deal with daily life and its challenges. Through this course, you will gain a new perspective on yourself and your emotions and become a valuable member of society.
Key Learning Objectives
- Define the self and different aspects of the self
- Learn from introspection
- Understand the nature and value of emotions
- Appreciate themselves
- Appreciate others
- Improve effectiveness
8. Improving Mindfulness: Improve Your Mindfulness to Enhance Your Personal and Professional Success
Mindfulness is a term that is frequently used but rarely defined. Practicing true mindfulness encourages living in the present while it addresses the danger of distorted thinking, Staying in tune both mentally and emotionally improves perspective to enhance personal and professional success.
With our Improving Mindfulness course, you will begin to identify their own patterns of thinking. As you learn to practice mindfulness, you will cultivate positive emotions that will have a dramatic effect on the work environment.
Key Learning Objectives
- Define mindfulness
- Develop techniques to make oneself more attuned to the present moment
- Understand the value and utility of one’s emotions
- Learn how to identify and counter distorted thinking
- Learn how to cultivate genuine positive emotions
- Become more fully present in social interactions
9. Social Intelligence: Increase Your Influence During Social Situations
Social Intelligence is about understanding your environment and having a positive influence. You will become more confident in social situations by learning how to express and interpret social cues. You will create positive connections and increase your influence during social situations.
Increasing Social Intelligence will provide benefits throughout professional and personal life. It is a fantastic tool for coaching and development as people will learn “people skills”. Improving social skills through active listening, understanding body language, and being more empathic will give you the advantage in interactions. Social interactions are a two way street, know the rules of the road!
Key Learning Objectives
- Be aware of our own behaviors
- Learn to be empathetic with others
- Know tools for active listening
- Effectively communicate interpersonally
- Recognise various social cues
- Determine appropriate coversation topics
- Know various forms of body language
10. Emotional Intelligence: Study Emotional Intelligence Online Course; Control Your Actions and Emotions in A Positive Way
Get a better sense of self-awareness and appreciation of one’s own feelings with our Emotional Intelligence Online Course! Our course will give you a more in-depth insight into the concept of emotional intelligence (EI). It will provide you with a far greater perspective on how behaviors and motivations are influenced by emotion.
Our Emotional Intelligence Online Courses will improve understanding of key management attributes; self-management and self-awareness. These emotional intelligence skills will lead to greater understanding and better control over your actions and emotions. It will also give you a greater understanding of emotional intelligence's impact on both your professional and personal relationships.
At Courses For Success, our training programs have been carefully developed by leading professionals and validated by industry experts to guarantee you are getting the most up-to-date experience. By enrolling in this course, you can be confident you are getting the best education possible.
Key Learning Objectives
- Describe and practice the concept of self-management
- Define and practice self-awareness
- Effectively self-regulate, self-motivate and empathize
- Have sufficient understanding of your emotions that you can use and manage them effectively
- Improve your verbal communication with others
- Successfully use non- verbal communication signals to communicate with others
- Recognize the benefits of EI
- Relate EI to your workplace experience
- Balance optimism and pessimism
- Effectively use your EI to impact others
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step-by-step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. CoursesForSuccess is committed to high completion rates and therefore 100% student satisfaction.
Receive Lifetime Access to Course Materials, so you can review it at any time.
The Ultimate Sensitivity Training 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Sensitivity Training Online Certificate Course
Module One: Getting Started
- Workshop Objectives
Module Two: Introduction to Sensitivity Training
- Definition
- History
- Who Needs It?
- Goals
- Case Study
Module Three: Benefits
- Raising Awareness
- Interaction
- Behavioral Changes
- Productive Workplace
- Case Study
Module Four: Stereotypes
- Explicit
- Implicit
- Purpose
- Effects
- Case Study
Module Five: Discrimination
- Employer Responsibility
- HR and Best Practices
- Elephant in the Room
- Overcoming Stereotypes
- Case Study
Module Six: Sex and Gender Stereotypes
- Employer Responsibility
- HR and Best Practices
- Elephant in the Room
- Overcoming Stereotypes
- Case Study
Module Seven: Age
- Employer Responsibility
- HR and Best Practices
- Elephant in the Room
- Overcoming Stereotypes
- Case Study
Module Eight: Disabilities
- Employer Responsibilities
- HR and Best Practices
- Elephant in the Room
- Overcoming Stereotypes
- Case Study
Module Nine: Religion
- Employer Responsibilities
- HR and Best Practices
- Elephant in the Room
- Overcoming Stereotypes
- Case Study
Module Ten: Handling Complaints (I)
- Develop Process
- Publish Process
- Train Employees
- Assess the Effectiveness of the Process
- Case Study
Module Eleven: Handling Complaints (II)
- Gather Information from the Complainant
- Evaluate the Credibility of the Complaint
- Interview Those Involved
- Take Action Against the Offender
- Case Study
Module Twelve: Wrapping Up
- Words from the Wise
Course 2 - Generation Gaps Online Certificate Course
Module One - Getting Started
Module Two - History
- What generations exist in the workplace
- What defines a generation
- What this means in our workplace
Module Three - Traditionalist
- Their background
- Their characters
- Their working style
Module Four - Baby Boomers
- Their background
- Their characters
- Their working style
Module Five - Generation X
- Their background
- Their characters
- Their working style
Generation Six - Generation Y
- Their background
- Their characters
- Their working style
Module Seven - Differentiations Between
- Background
- Attitude
- Working style
- Life experience
Module Eight - Finding Common Ground
- Adopting a communication style
- Creating an affinity group
- Sharing knowledge
Module Nine - Conflict Management (Part 1)
- Younger bosses managing older workers
- Avoid turnovers with a retention plan
- Breaking down the stereotypes
Module Ten - Conflict Management (Part 2)
- Embrace the hot zone
- Treat each other as a peer
- Create a succession plan
Module Eleven - The Power of 4
- Benefits of generation gaps
- How to learn from each other
- Embracing the unfamiliar
Module Twelve - Wrapping Up
Course 3 - Tough Topics: Talking to Employees about Personal Hygiene Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Let's Talk About It!
- Introduction
- On A Personal Note
- A Business Case
Session 3: Guidelines for Difficult Conversations
- A Step-by-Step Guide
- Step One: Set the Time and Place
- Step Two: Use a Soft Opener that Asks for Feedback
- Step Three: Describe the Issue as You or Others Have Observed It
- Step Four: Describe the Impact on the Employee and the Workplace
- Step Five: Outline the Options
- Getting the Facts
- Making Connections
Session 4: Overcoming Objections
- Common Barriers
- The Person Becomes Offended
- The Person Won’t Admit That They Have a Problem
- The Person Refuses To Change Their Hygiene Habits or Appearance
- The Issue Reoccurs Frequently
- The Person Feels Discriminated Against Because They Have a Disability
- Making Connections
Session 5: Bad Hair Days (And Weeks... and Months...)
- Case Study
- Suggested Approach
- Dealing with Dandruff
Session 6: Addressing Piercings and Body Artwork
- Case Study
- A Note about Body Art
Session 7: Helping Employees Dress for Success
- Introduction
- Dress Code Violations
- Special Scenarios
- Offering Resources
Session 8: Bad Breath
- Bad Breath, Part One
- Bad Breath, Part Two
Session 9: Body Odor
- Inadequate Personal Hygiene, Part One
- Inadequate Personal Hygiene, Part Two
- Inadequate Personal Hygiene, Part Three
- Excessive Personal Hygiene
- Medical Reasons
- The Scent of Alcohol or Drugs
Session 10: Gastrointestinal Issues
- Case Study
- Dealing with Flatulence
- Dealing with Incontinence, Part One
- Dealing with Incontinence, Part Two
Session 11: Bad Habits
- Making Connections
Session 12: Putting it into Practice
- Making Connections
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 4 - Workplace Diversity Online Certificate Course
Section One: Getting Started
- Workshop Objectives
Section Two: Diversity, what is it?
- Group & Discriminatory Terms
Section Three: Stereotypes
- Stereotype or Plain Bias
- Stereotype or Plain Bias
- It Starts With You
Section Four: Tearing Down the Baggage Barriers
- Changing Your Approach
- Workplace Changes
- Social Changes
Section Five: Verbal Communication Skills
- Ten Ways to Listen Better Today
- Asking Questions
- Paraverbal communication
- The Power of Tone
- Communicating With Power
Section Six: Non-Verbal Communication
- Your Body speaks its own Language
- The Signals You Send
Section Seven: Taking a Proactive Approach
- Why a Diversity Audit
- Conducting a Diversity Audit
- Stop Discrimination
- Definitions
- Discourage Discrimination
Section Eight: Coping with Discrimination
- The Warning Signs
- Reprisal Discrimination
- So what should you do?
Section Nine: From a Managers Perspective
- Create Detailed Records
- Next Actions
- Investigate the Complaint
Section Ten: From an Organisational Perspective
- Receiving a Complaint
- Making a Decision
- Document, Document, Document
- The Follow-Up
- Lessons Learned
Section Eleven: Employee Discipline
- How to Prepare & Conduct Disciplinary Meetings
- What to Say When Terminating an Employee
Section Twelve: Wrapping Up
- Powerful Words
Course 5 - Civility in the Workplace Online Certificate Course
Module One - Getting Started
Module Two - Introduction
- What is Uncivil Behavior?
- Three reasons why you should be civil
- Dealing with difficult personalities
- Cost and rewards
Module Three - Effective Work Etiquette
- Greetings
- Respect
- Involvement
- Being politically correct
Module Four - Costs and Rewards
- Incivility and the costs
- Civility and rewards
- Four causes of incivility
- How to overcome it
Module Five - Conflict Resolution
- Collaborating
- Competing
- Compromising
- Accommodating
- Avoiding
Module Six - Getting to the Cause
- Examining the root cause
- Creating a cause-and-effect diagram
- Forgiveness
- Benefits of resolution
Module Seven - Communication
- Para-verbal communication
- Non-verbal communication
- Listening skills
- Appreciative inquiry
Module Eight - Negotiation
- Three sides to incivility
- Mediation
- Arbitration
- Creative problem-solving
Module Nine - Identifying your Needs
- Completing a needs analysis
- Focus groups
- Observations
- Anonymous surveys
Module Ten - Writing a Civility Policy
- Designating the core group
- Defining what is unacceptable behavior
- Defining the consequence
- Writing the policy
Module Eleven - Implementing the Policy
- The first steps
- Training
- Addressing complaints
- Enforcing violators
Module Twelve - Wrapping up
Course 6 - Appreciative Inquiry Online Certificate Course
Session One: Course Overview
Session Two: Defining Appreciative Inquiry
- What Is Appreciative Inquiry?
- Pre-Assignment Review
- How is AI Different?
- Getting Started
Session Three: Success Principles
- Five Key Principles
- Teaching Positivity
- Measuring Tangible Success
- Setting the Interview Groundwork
- Practical Power
Session Four: The 4-D Model
- Introduction to the Model
- The 4-D Model
- Discovery of “What Is”
- Putting It Into Practice
- Dream “What Could Be”
- Designing “The Ideal”
- Destiny
Session Five: Test Driving
- Getting the Hang of It
- Creating the Guide
- The Summary
- From Design to Destiny
- Recommended Reading List
- Post-Course Assessment
- Pre- and Post-Assessment Answer Keys
- Personal Action Plan
Course 7 - Improving Self-Awareness Online Certification Course
Module One: Getting Started
Module Two: What Is the Self?
- The Physical Self
- The Emotional Self
- The Mental Self
- The Spiritual Self
Module Three: Awareness of the Physical Self
- Scanning
- Progressive Relaxation
- Physical Stressors
- Exercise
Module Four: Time Management
- Organization
- Goal Management
- Priorities
- Procrastination
Module Five: The Emotional Self
- Validity of Emotions
- Utility of Emotions
- Emotional Arousal
- Emotional Valence
Module Six: Mood Management
- Emotional Intelligence
- Categories of Emotion
- Increasing Arousal
- Decreasing Arousal
Module Seven: The Mental Self
- Thinking Style
- Learning Style
- Personality
- Stinking Thinking
Module Eight: Interpersonal Awareness
- Addressing Different Thinking Styles
- Addressing Different Learning Styles
- Active Listening and Body Language
- Transactional Analysis
Module Nine: The Spiritual Self
- Mindfulness
- Meditation
- Cultivating Positivity
- Gratitude
Module Ten: Limitations of Self Awareness
- Navel Gazing
- Excessive Self Discipline
- Developing Humility
- Developing Empathy
Module Eleven: Independence versus Interdependence
- What is Interdependence?
- Systems Theory
- More Than the Sum of All Parts
- Team Building
Module Twelve: Wrapping Up
Course 8 - Improving Mindfulness Online Certificate Course
Module One: Getting Started
By the end of this course, you should be able to:
- Define mindfulness
- Develop techniques to make oneself more attuned to the present moment
- Understand the value and utility of one’s emotions
- Learn how to identify and counter distorted thinking
- Learn how to cultivate genuine positive emotions
- Become more fully present in social interactions
Module Two: What Is Mindfulness?
- Buddhist Concept
- Bare Attention
- Psychological Concept of Mindfulness
- Memory
Module Three: Practicing Mindfulness
- Attention
- Acceptance
- Mindfulness Meditatio
- Scanning
Module Four: Emotional Intelligence
- The Purpose of Emotions
- High Performance Emotions
- Swing Emotions
- Blue Emotions
Module Five: Cognitive Distortion (Phase One)
- Dichotomous Reasoning
- Magnification and Minimization
- Filtering
- Jumping to Conclusions
Module Six: Cognitive Distortion (Phase Two)
- Destructive Labeling
- Personalizing
- Blaming
- The Tyranny of the Should
Module Seven: Mindfulness Based Cognitive Therapy
- Mental Modes
- Doing Mode
- Being Mode
- Metacognitive Awareness
Module Eight: Mindfulness and Gratitude
- What is Gratitude?
- Gratitude Journal
- An Exercise in Mindfulness and Gratitude
- Forming a Habit
Module Nine: Cultivating the High Performance Emotions
- The Emotion-Cognition-Behavior Triangle
- Cultivating Enthusiasm
- Cultivating Confidence
- Cultivating Tenacity
Module Ten: Mindfulness in Customer Service
- Individually Focused
- Active Listening
- Building a Rapport
- Timing
Module Eleven: Mindfulness and Leadership
- Mental Resilience
- Focus
- Compassion
- Creativity
Module Twelve: Wrapping Up
Words from the Wise
Course 9 - Social Intelligence Online Certificate Course
Module One - Getting Started
Module Two - Increase your Self Awareness
- Remove or limit self-deception
- Ask for feedback
- Be open to change
- Reflect on your actions
Module Three - The Keys to Empathy
- Listening and paying attention
- Don't judge
- Shift your view
- Don't show fake emotion
Module Four - Active Listening
- Attunement
- Don't jump to conclusions
- Shift your focus
- Don't discount feelings
Module Five - Insight on Behavior
- Perception
- Facts vs. emotions
- Online communication
- Listen and watch more
Module Six - Communication
- Give respect and trust
- Be consistent
- Always keep your cool
- Observing body language
Module Seven - Social Cues (Part 1)
- Recognizing social situations
- The eyes have it
- Non-verbal cues
- Verbal cues
Module Eight - Social Cues (Part 2)
- Spectrum og cues
- Review and reflect
- Being adaptable and flexible
- Personal space
Module Nine - Conversation Skills
- Current events
- Conversation topics
- Cues to watch for
- Give people your attention
Module Ten - Body Language
- Be aware of your movements
- It's not what you say, It's how you say it
- Open vs. closed body language
- Communicate with power
Module Eleven - Building Rapport
- Take the high road
- Forget about yourself
- Remembering people
- Ask good questions
Module Twelve - Wrapping Up
Course 10 - Emotional Intelligence Online Certificate Course
Module One - Getting Started
Module Two - What is Emotional Intelligence?
- Self-management
- Self-awareness
- Self-regulation
- Self-motivation
- Empathy
Module Three - Skills in Emotional Intelligence
- How to accurately perceive emotions
- Use emotions to facilitate thinking
- Manage emotions
Module Four - Verbal Communication Skills
- Focused listening
- Asking questions
- Communicating with flexibility and authenticity
Module Five - Non-Verbal Communication Skills
- Body Language
- It's not what you say, it's how you say it
Module Six - Social Management and Responsibility
- Benefits of emotional intelligence
- Articulate your emotions using language
Module Seven - Tools to Regulate your Emotions
- Seeing the other side
- Self-management and self-awareness
- Giving in without giving up
Module Eight - Gaining Control
- Using coping thoughts
- Using relaxation techniques
- Bringing it all together
Module Nine - Business Practices (Part 1)
- Understand emotions and how to manage them in the workplace
- Role of emotional intelligence at work
- Disagreeing constructively
Module Ten - Business Practices (Part 2)
- Optimism
- Pessimism
- The balance between optimism and pessimism
Module Eleven - Making an Impact
- Creating a powerful first impression
- Assessing a situation
- Being zealous without being offensive
Module Twelve - Wrapping Up
Words of the Wise
- M. K. GANDHI - An eye for an eye only ends up making the whole world blind.
- GUY FINLEY - Never speak out of anger; Never act out of fear; Never choose from impatience; But wait.... and peace will appear.
- BRIAN TRACY - Confidence on the outside begins by living with integrity on the inside.
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
- Microsoft Windows XP, or later
- Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
- OSX/iOS 6 or later
- Modern and up to date Browser (Firefox, Chrome, Safari)
All systems
- Internet bandwidth of 1Mb or faster
- Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.
Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.
Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.
The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews
No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.
No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.
This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.
Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.
Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).
There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.
Individual courses are designed to be completed within 6-8 hours.
If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:
- 2 course bundle is 2 x 6-8 hours = 12-16 hours
- 3 course bundle is 3 x 6-8 hours = 18-24 hours
- 5 course bundle is 5 x 6-8 hours = 30-40 hours
- 10 course bundle is 10 x 6-8 hours = 60-80 hours
All the required material for your course is included in the online system, you do not need to buy anything else.
Yes, all our courses are interactive.
Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.
You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.
No, it is not equivalent to a college or university credit.
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.
The Certificates are valid for life and do not need renewing.
Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.
We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at , to pay via bank transfer.
We provide a 7 Day Money Back Refund on all Courses
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Course Summary
| Course ID: | CFS02ST10CB |
|---|---|
| Delivery Mode: |
Online |
| Access: | Lifetime |
| Tutor Support: | Yes |
| Time: | Study at your own pace |
| Duration: | 60-80 Hours for total bundle |
| Assessments: | Yes |
| Qualification: | Certificate |
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