Ultimate Overcoming Objections to Nail the Sale Online Bundle, 10 Certificate Courses

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Ultimate Overcoming Objections to Nail the Sale Online Bundle, 10 Certificate Courses

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Discover The Secrets Of How To Overcome Sales Objections - 10 Courses in this Bundle

  1. Overcoming Objections to Nail the Sale

  2. Sales Fundamentals

  3. Top 10 Sales Secrets

  4. Marketing and Sales

  5. Building Relationships for Success in Sales

  6. Dynamite Sales Presentations

  7. In-Person Sales

  8. Coaching Salespeople

  9. Motivating Your Sales Team

  10. Handling a Difficult Customer

1. Overcoming Objections to Nail the Sale: Learn to overcome objections

Corporate trainers are always looking for ways to help sales professionals overcome customer objections and convert them to a sale. In this Overcoming Objections to Nail the Sale Online Course, you will help participants work through objections effectively and convert those prospects to sales. You’ll learn how to plan and prepare for objections so that you can handle customer concerns, reduce the number of objections you encounter, and improve your averages at closing sales.

Key Learning Objectives

  • Identifying the steps in building credibility
  • Identifying the objections encountered most frequently and learning how to manage them
  • Using proven rebuttals that get the sale back on track
  • Learning how to recognize when a prospect is ready to buy 

2. Sales Fundamentals: Study Sales Fundamentals Course Learn Key Skills to Achieve Sales Targets

The Sales Fundamentals Course gives you an overview of the basic concepts of sales. Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money.

The Sales Fundamentals Online courses will give you a basic sales process, plus some basic sales tools, that you can use to seal the deal, no matter what the size of the sale. You will become more confident, handle objections, and learn how to be a great closer.

Key Learning Objectives

  • Understand the language of sales
  • Prepare for a sales opportunity
  • Begin the discussion on the right foot
  • Make an effective pitch
  • Handle objections
  • Seal the deal
  • Follow up on sales
  • Set sales goals
  • Manage sales data
  • Use a prospect board

3. Top 10 Sales Secrets: Top 10 Sales Secrets Online Certificate Course

No one is born a salesperson.  No one has a special gift that makes customers buy products/services.  Everyone can, however, learn how to sell successfully.  By learning to communicate with customers, build lead lists, and sell the company’s services with authority, anyone can be a successful salesperson.

With our Top 10 Sales Secrets course, you will discover the specifics of how to develop the traits that will make them successful salespeople and how to build positive, long-lasting relationships with their customers!

Key Learning Objectives

  • Learn how to develop effective traits
  • Learn how to “know” your clients better.
  • Better represent the product/service
  • Cultivate effective leads
  • Sell with authority
  • Learn how to build trusting, long term relationships with customers

4. Marketing and Sales: Marketing and Sales Online Certificate Course

A small marketing budget doesn’t mean you can’t meet your goals and business objectives. This course will share some creative marketing tactics that will work for any budget.

With this Marketing and Sales Online Courses, you will learn effective, low-cost, and non-cost strategies to improve sales, develop your company’s image, and build your bottom line.

Key Learning Objectives

  • Recognize what we mean by the term “marketing.”
  • Discover how to use low-cost publicity to get your name known.
  • Know how to develop a marketing plan and a marketing campaign.
  • Use your time rather than your money to market your company effectively.
  • Understand how to perform a SWOT analysis

5. Building Relationships for Success in Sales: Learn How to Create Strong Client Relationship 

More than ever, people are looking to connect with others and build relationships. In order to be successful as a salesperson, you must know how to create an experience that will help you connect with your customers. This course will help you build relationships for success in sales.

This Building Relationships for Success in Sales course will teach you how to leverage customer-focused selling, identify what influences relationships, expand your communication skills, manage your body language, develop a professional handshake, and grow your network.

Key Learning Objectives

  • Discover the benefits of developing a support network of connections.
  • Understand how building relationships can help you develop your business base.
  • Learn how to apply communication techniques to build your network.
  • Identify the key elements in strong working relationships, and how you might put more of these elements in your working relationships.
  • Recognize the key interpersonal skills and practice using them.

6. Dynamite Sales Presentations: Create A Winning Proposal And A Dynamite Sales Presentation

Sales trainers know that a great sales presentation does not demand that you have bells and whistles to impress a client. Instead, the best sales presentations effectively demonstrate product knowledge as well as an understanding of what problems the client has, and the solutions they need.

Presentations training course will help you teach participants how to create a winning proposal and how to turn it into a dynamite sales presentation.

Key Learning Objectives

  • Identifying the key elements of a quality proposal
  • Mastering the first impression, from clothing to the handshake
  • Feeling more comfortable and professional in face-to-face presentations
  • Writing a winning proposal
  • Achieving comfort and professionalism during presentations

7. In-Person Sales: Discover How To Become An Effective Sales Person

In the age of online shopping and technology, in-person sales can easily be ignored. Do not overlook, however, the importance of personal contact. You never know when or where you will meet your next customer, and it is important to make a good impression. Everyone who is interested in sales must be confident in the art of in-person sales.

With our “In-Person Sales” course, you will discover the specifics of what it means to become an effective salesperson, and steps to success. You will learn how to connect with customers and move them through the sales process.

Key Learning Objectives

  • Understand in-person sales
  • Explain the sales funnel
  • Explore sales techniques
  • Develop loyalty
  • Identify ways to build customer base

8. Coaching Salespeople: Discover The Specifics Of How To Develop Coaching Skills

Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction. Coaching salespeople, when done correctly, will not only increase sales, it will have a positive impact on the community and culture of a company. The benefits of coaching salespeople are numerous and worth exploring

With our “Coaching Salespeople” course, you will discover the specifics of coaching salespeople.

Key Learning Objectives

  • Understand coaching
  • Identify the difference between coaching and training
  • Monitor data
  • Practice coaching activities
  • Affect company culture 

9. Motivating Your Sales Team: Keep Your Sales Team Motivated to Pursue Leads and Close Deals Day After Day

Everyone can always use some inspiration and motivation. This course will help you target the unique ways each team member is motivated. Finding the right incentive for each member of your sales team is important as motivation works best when it is developed internally. Harness this through better communication, mentoring, and developing the right incentives.

Motivating Your Sales Team will help you create the right motivating environment that will shape and develop your sales team with right attitude and healthy competition. Instilling that unique seed which grows the motivation in your team will ensure an increase in performance and productivity. Have the best sales team you can have through better motivation.

Key Learning Objectives

  • Discuss how to create a motivational environment
  • Understand the importance of communication and training in motivating sales teams
  • Determine steps your organization can take to motivate sales team members
  • Understand the benefits of tailoring motivation to individual employees
  • Apply the principles of fostering a motivational environment to your own organization

10. Handling a Difficult Customer: Learn How to Deal with Difficult Customers and Situations

Handling difficult customers may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.

This customer service online training course offers guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well.

Key Learning Objectives

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step-by-step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. CoursesForSuccess is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review it at any time.

The Overcoming Objections to Nail the Sale 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Overcoming Objections to Nail the Sale Online Certificate Course

Session One: Course Overview

Session Two: Building Credibility

Session Three: Your Competition

Session Four: Critical Communication Skills

  • Active Listening
  • Powerful Questions

Session Five: Observation Skills

Session Six: Handling Customer Complaints

Session Seven: Overcoming Objections

  • What are Objections?
  • Attitude Check!
  • Pre-Assignment Review

Session Eight: Handling Objections

  • Universal Strategies
  • Specific Strategies

Session Nine: Pricing Issues

Session Ten: How Can Teamwork Help Me?

Session Eleven: Buying Signals

Session Twelve: Closing the Sale

  • Closing Techniques
  • Top Fifteen Activities That Make You Successful at Closing the Sale
  • Sell it to Me
  • Recommended Reading List

Course 2 - Sales Fundamentals Online Certificate Course

Section One: Getting Started

  • Objectives

Section Two: Learn the Lingo

  • Types of Sales
  • More Common Sales Approaches
  • Glossary of Common Terms

Section Three: Preparing to Make the Call

  • Identifying the Right Person to Contact
  • Research and Planning
  • Creating Potential Solutions

Section Four: Make the Appointment

  • First Impressions
  • Making the Cold Call
  • Using the Referral Opening

Section Five: Pitch your Product

  • Features and Benefits
  • Outlining Your Unique Selling Position
  • What’s in it for me?

Section Six: Managing Objections

  • Common Types of Objections
  • Basic Strategies
  • Advanced Strategies

Section Seven: Closing the Sale

  • Understanding Buying Signals
  • Closing Techniques
  • Things to Remember

Section Eight: Following Up

  • Thank You Notes
  • Customer Service Issues
  • Staying in Touch

Section Nine: Setting Goals

  • The Importance of Sales Goals
  • Setting SMART Goals

Section Ten: Managing Your Data (CRM)

  • Choosing a System That Works for You
  • Using Computerized Systems
  • Using Manual Systems

Section Eleven: Using a Prospect Board

  • The Layout of a Prospect Board
  • How to use the prospect board
  • A Day in the Life of Your Board

Section Twelve: Wrapping Up

  • Words from the Wise

Course 3 - Top 10 Sales Secrets Online Certificate Course

 

Module One: Getting Started

Module Two: Effective Traits

  • Assertiveness 
  • Emotional Intelligence 
  • Solve Problems 
  • Close 

Module Three: Know Clients

  • Research 
  • Customer Values
  • Customer Needs 
  • Anticipate Needs 

Module Four: Product

  • Know Your Product 
  • Believe in the Company and Product 
  • Be Enthusiastic 
  • Link Product to Customer’s Values 

Module Five: Leads

  • Sift Leads 
  • Time vs. Cost of Pursuing Leads 
  • Let Go of Leads Going Nowhere 
  • Focus on Positive Leads

Module Six: Authority

  • Develop Expertise 
  • Know Your Competition 
  • Continue Education 
  • Solve Customer Problems Using Authority 

Module Seven: Build Trust

  • Testimonials 
  • Be Transparent 
  • Be Genuine 
  • Take on Customers’ Point of View 

Module Eight: Relationships

  • Listen Actively 
  • Communicate Often 
  • Rewards 
  • Build New Relationships 

Module Nine: Communication

  • Be Prepared, Not Scripted 
  • Use Humor 
  • Be Yourself 
  • Thank and Reward 

Module Ten: Self-Motivation

  • Value Your Work 
  • Reward Achievements 
  • Focus on Success 
  • Do Not Procrastinate 

Module Eleven: Goals

  • SMART Goals 
  • Long-Term Goals 
  • Short-Term Goals 
  • Track and Modify 

Module Twelve: Wrapping Up

Course 4 - Marketing and Sales Online Certificate Course

 

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

 Session 2: Pre-Assignment Review

  • Pre-Assignment Review

 Session 3: Defining Marketing

  • What is Marketing? What is Sales?
  • The Best Marketing
  • Glossary of Terms

 Session 4: Recognizing Trends

  • Trends and Fads
  • Making Connections

 Session 5: Doing Market Research

  • Why Research is Important
  • The Ten Questions
  • The Cyclical Nature of Business
  • Primary Research
  • Primary Research, Part Two
  • Secondary Research

 Session 6: Strategies for Success

  • Top Ten Strategies for Success
  • Identifying the Strategies
  • Strategy Descriptions
  • Analyzing the Strategies
  • Identifying Opportunities (Part One)
  • Identifying Opportunities (Part Two)

 Session 7: Mission Statements

  • The Personal Touch
  • Mission Statement
  • Sample Mission Statements
  • A Personal Mission Statement

 Session 8: Brochures

  • Making Connections

 Session 9: Trade Shows

  • Why Attend a Trade Show?
  • Preparing for a Trade Show

 Session 10: Developing a Marketing Plan

  • The Ps of Marketing
  • Bringing it All Together
  • Bringing it All Together, Part Two
  • SWOT Analysis
  • Sample SWOT
  • A Simple Marketing Plan for Small Budgets
  • The Big Marketing Budget

 Session 12: Increasing Business

  • The Basic Formulas
  • Making Connections

 Session 14: Saying No to New Business

  • Saying No to New Business
  • Making Connections

 Session 13: Advertising Myths

  • Advertising Myths
  • Creating Desire

 Session 14: Networking Tips

  • The Right Approach
  • Getting to the Decision Makers
  • Networking Tips to Consider
  • Making Connections

 Session 15: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Building Relationships for Success in Sales Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Focusing on Your Customer

  • Customer Focused Selling
  • Minimizing Challenges
  • Becoming Customer Focused
  • Understanding Effort vs. Results
  • How You Fit in the Quadrants
  • Considering the Possibilities

 Session 3: What Influences People in Forming Relationships?

  • Influences at Work
  • Appearance
  • Similarity
  • Complementarity
  • Reciprocity
  • Competence
  • Proximity
  • Exchange
  • The Effect of the Influences
  • Building Customer Connections
  • Building Common Ground

 Session 4: Disclosure

  • Disclosure
  • Self-Awareness and the Johari Windows
  • Understanding the Johari Window
  • Building Relationships with the Johari Window
  • Working with the Johari Window

 Session 5: How to Win Friends and Influence People

  • About Dale Carnegie
  • Discussing Carnegie's Principles
  • Talking about Interests
  • Try to See Things from Their Point of View
  • Changing the View
  • Genuinely Like Other People
  • Liking Others through Common Ground
  • Smile
  • Make Them Feel Important
  • Remembering Names
  • Don't Criticize Others
  • Avoid Criticizing
  • What's in it for Me?
  • Comparing the Stories
  • Carnegie's Principles

 Session 6: Communication Skills for Relationship Selling

  • Active Listening
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Asking Questions
  • Using Open Questions
  • Creating Customer Focused Questions
  • Good Listeners

 Session 7: Non-Verbal Messages

  • Non-Verbal Messages
  • Managing Your Messages
  • Voice
  • Qualities of a Good Voice

 Session 8: Managing the Mingling

  • Understanding Networking
  • Tips for Remembering Names

 Session 9: The Handshake

  • The Handshake
  • Improving Your Handshake
  • Tips for Success
  • Business Card Etiquette

 Session 10: Small Talk

  • Small Talk
  • Making Small Talk
  • Starting Conversations
  • Small Talk Tips
  • Exit Lines
  • Creating Exit Lines

 Session 11: Networking

  • Organizing Your Network
  • Networking Tips
  • Wise Words
  • Revisiting the Pre-Assignment
  • John and Jane
  • Questions for Reflection
  • Our Thoughts

 Session 12: Personal Development

  • Personal Action Plan
  • Achieving My Goals

 

Course 6 - Dynamite Sales Presentations Online Certificate Course

Session One: Course Overview

Session Two: Getting Down to Business

  • Business Writing Basics
  • Types of Proposals

Session Three: Writing Your Proposal

  • Getting Organized
  • Drafting a Proposal

Session Four: Getting Thoughts on Paper

  • Planning Your Proposal
  • Exercise

Session Five: Basic Proposal Formats

Session Six: Expert Editing Tips

Session Seven: The Handshake

Session Eight: Getting Ready for Your Presentation

  • Preparation Tips
  • Persuasive Language

Session Nine: Elements of a Successful Presentation

  • You Count Too!
  • Positives and Negatives

Session Ten: Dressing Appropriately

Session Eleven: Presentations

  • Preparation
  • Evaluations
  • Recommended Reading List
  • Post-Course Assessment
  • Pre- and Post-Assessment Answer Keys
  • Personal Action Plan

 

Course 7 - In-Person Sales Online Certificate Course

 

Module One: Getting Started    
Module Two: In-Person Sales    

  • Definition    
  • Benefits    
  • Cost    
  • Effectiveness    

Module Three: Examples of In-Person Sales    

  • Sales Call    
  • Retail    
  • FaceTime    
  • Meetings    

Module Four: Sales Funnel    

  • Generate Leads    
  • Nurture Leads    
  • Acquire Customer Base    
  • Expand Customer Base    

Module Five: Prepare    

  • Effective Methods to Generate Leads    
  • Know Your Customer    
  • Practice Sales Conversation    
  • Set Goals    

Module Six: Presentation    

  • Determine Venue
  • Stay on Point    
  •  Tie the Information to Customer Values    
  • Refer to Past Conversations    

Module Seven: Engage    

  • Emotional Intelligence    
  • Allow Evaluation    
  • Overcome Objections    
  • Incentives    

Module Eight: Commitment    

  • A Verbal “Yes”    
  • Maintain Connection    
  • Remind Customer of Value    
  • Call to Action    

Module Nine: Sale    

  • It Isn’t Over Till It’s Over    
  • Make the Process Easy    
  • Close with Exceptional Service    
  • Thank and Reward    

Module Ten: Loyalty    

  •  Continuity Programs    
  • Special Rewards
  • Handwritten Cards    
  • Remain Relevant    

 Module Eleven: Expand    

  • Word of Mouth    
  • Networking    
  • Meetings    
  • Clubs    

Module Twelve: Wrapping Up   

Course 8 - Coaching Salespeople Online Certificate Course

 

Module One: Getting Started

Module Two: What Is a Coach?

  • Be a Coach 
  • Roles 
  • Responsibilities 
  • Face Challenges 

Module Three: Coaching

  • Be Confident 
  • Build Connections 
  • Communicate 
  • Focus on the Process

Module Four: Process

  • Define Effective Salespeople 
  • Coaching vs. Training 
  • How Coachable Is an Employee (A. G.R.O.W.T.H.) 
  • Avoid the Gap

Module Five: Inspiring

  • Individualize 
  • Personalize Rewards 
  • Acknowledge Success 
  • Provide Opportunities Over Punishment

Module Six: Authentic Leadership

  • Vulnerability 
  • Be Yourself and Encourage Individuality 
  • Listening 
  • Appreciate Effort

Module Seven: Best Practices

  • SMART Goals 
  • Be Realistic 
  • Brainstorm Options 
  • Take Away

Module Eight: Competition

  • Social Pressure 
  • Gamification 
  • Rewards 
  • Don’t Go Overboard

Module Nine: Data

  • Provide Clear Metrics 
  • Measurable Results 
  • Analyze Data 
  • Visualize Trends

Module Ten: Maintenance Strategies

  • Benefits of Internal Program 
  • Choose a Method 
  • Create a Culture 
  • Train Coaches

Module Eleven: Avoid Common Mistakes

  • Poor Leadership 
  • Ineffective Communication 
  • Incomplete Data 
  • Don’t Be Afraid to Let Go

Module Twelve: Wrapping Up

  • Words from the Wise

Course 9 - Motivating Your Sales Team Online Certificate Course

 

Module One: Getting Started

Module Two: Create a Motivational Environment

  • Conduct Frequent Team Check-Ins
  • Train Your Team
  • Emulate Best Practices
  • One Size Does Not Fit All!

Module Three:  Communicate to Motivate

  • Regular Group Meetings
  • Regular One on One Meetings
  • Focus on Strengths and Development Areas
  • Ask for Feedback

Module Four: Train Your Team

  • Focus on Training and Development
  • Peer Training
  • Mentoring
  • Keep the Focus Positive!

Module Five: Emulate Best Practices

  • Look to Industry Leaders
  • Solicit Team Member Suggestions
  • Take a Field Trip!    
  • Leverage Outside Expertise

Module Six: Provide Tools

  • The Right Tools
  • Ask Team Members What Tools They Need
  • Provide High Quality Tools
  • Allow for Training

Module Seven: Find Out What Motivates Employees

  • One Size Does Not Fit All!
  • Find Out What Motivates Individuals
  • Discover What Motivates the Team
  • Tailor Rewards to Employees

Module Eight: Tailor Rewards to the Employee

  • Motivation is Personal!
  • Choose 1-3 Motivators
  • Employee’s Personal Goals
  • Reward Achievements

Module Nine: Create Team Incentives

  • Incentives Foster Teamwork
  • Team Goals    
  • Choose 1-3 Motivators
  • Reward Achievements

Module Ten: Implement Incentives

  • Regular Incentives
  • Mark Milestones
  • Encourage Friendly Competition
  • Keep the Value Reasonable

Module Eleven: Recognize Achievements

  • Recognition Motivates!
  • Recognize Achievements Regularly
  • Recognize Achievements Publically
  • Document Achievements

Module Twelve: Wrapping Up

Course 10 - Handling a Difficult Customer Online Certificate Course

 

Module One: Getting Started

By the end of this course, you will be able to:

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Module Two: The Right Attitude Starts with You

  • Be Grateful
  • Make Gratitude a Habit
  • Keep Your Body Healthy
  • Invoke Inner Peace

Module Three: Stress Management (Internal Stressors)

  • Irritability
  • Unhappiness With Your Job
  • Feeling Underappreciated
  • Not Well Rested

Module Four: Stress Management (External Stressors)

  • Manage Your Work Space
  • Loud Work Environment
  • Co-Worker Relations
  • Demanding Supervisor

Module Five: Transactional Analysis

  • What is Transactional Analysis
  • Parent
  • Child
  • Adult

Module Six: Why are Some Customers Difficult

  • They Have Truly Had a Bad Experience and Want to Vent
  • Want Someone to be Held Accountable
  • They Have Truly Had a Bad Experience and Want Resolution
  • They are Generally Unhappy

Module Seven: Dealing with the Customer Over the Phone

  • Listen to the Customer’s Complaint
  • Build Rapport
  • Do Not Respond with Negative Words or Emotion
  • Offer a Verbal Solution to Your Customer

Module Eight: Dealing with the Customer In Person

  • Listen to the Customer’s Concerns
  • Build Rapport
  • Respond with Positive Words and Body Language
  • Aside from Words

Module Nine: Sensitivity in Dealing with Customers

  • Customers who are Angry
  • Customers who are Rude
  • Customers with Different Cultural Values
  • Customers who Cannot be Satisfied

Module Ten: Scenarios of Dealing with a Difficult Customer

  • Angry Customer
  • Rude Customer
  • A Customer from Another Culture
  • An Impossible to Please Customer

Module Eleven: Following up With a Customer Once You Have Addressed Their Issue

  • Call the Customer
  • Send the Customer an Email
  • Mail the Customer a Small Token
  • Snail-Mail a Handwritten or Typed Letter

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

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There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

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For example:

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  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
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All the required material for your course is included in the online system, you do not need to buy anything else.

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You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

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About this Course

Discover The Secrets Of How To Overcome Sales Objections - 10 Courses in this Bundle

  1. Overcoming Objections to Nail the Sale

  2. Sales Fundamentals

  3. Top 10 Sales Secrets

  4. Marketing and Sales

  5. Building Relationships for Success in Sales

  6. Dynamite Sales Presentations

  7. In-Person Sales

  8. Coaching Salespeople

  9. Motivating Your Sales Team

  10. Handling a Difficult Customer

1. Overcoming Objections to Nail the Sale: Learn to overcome objections

Corporate trainers are always looking for ways to help sales professionals overcome customer objections and convert them to a sale. In this Overcoming Objections to Nail the Sale Online Course, you will help participants work through objections effectively and convert those prospects to sales. You’ll learn how to plan and prepare for objections so that you can handle customer concerns, reduce the number of objections you encounter, and improve your averages at closing sales.

Key Learning Objectives

  • Identifying the steps in building credibility
  • Identifying the objections encountered most frequently and learning how to manage them
  • Using proven rebuttals that get the sale back on track
  • Learning how to recognize when a prospect is ready to buy 

2. Sales Fundamentals: Study Sales Fundamentals Course Learn Key Skills to Achieve Sales Targets

The Sales Fundamentals Course gives you an overview of the basic concepts of sales. Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money.

The Sales Fundamentals Online courses will give you a basic sales process, plus some basic sales tools, that you can use to seal the deal, no matter what the size of the sale. You will become more confident, handle objections, and learn how to be a great closer.

Key Learning Objectives

  • Understand the language of sales
  • Prepare for a sales opportunity
  • Begin the discussion on the right foot
  • Make an effective pitch
  • Handle objections
  • Seal the deal
  • Follow up on sales
  • Set sales goals
  • Manage sales data
  • Use a prospect board

3. Top 10 Sales Secrets: Top 10 Sales Secrets Online Certificate Course

No one is born a salesperson.  No one has a special gift that makes customers buy products/services.  Everyone can, however, learn how to sell successfully.  By learning to communicate with customers, build lead lists, and sell the company’s services with authority, anyone can be a successful salesperson.

With our Top 10 Sales Secrets course, you will discover the specifics of how to develop the traits that will make them successful salespeople and how to build positive, long-lasting relationships with their customers!

Key Learning Objectives

  • Learn how to develop effective traits
  • Learn how to “know” your clients better.
  • Better represent the product/service
  • Cultivate effective leads
  • Sell with authority
  • Learn how to build trusting, long term relationships with customers

4. Marketing and Sales: Marketing and Sales Online Certificate Course

A small marketing budget doesn’t mean you can’t meet your goals and business objectives. This course will share some creative marketing tactics that will work for any budget.

With this Marketing and Sales Online Courses, you will learn effective, low-cost, and non-cost strategies to improve sales, develop your company’s image, and build your bottom line.

Key Learning Objectives

  • Recognize what we mean by the term “marketing.”
  • Discover how to use low-cost publicity to get your name known.
  • Know how to develop a marketing plan and a marketing campaign.
  • Use your time rather than your money to market your company effectively.
  • Understand how to perform a SWOT analysis

5. Building Relationships for Success in Sales: Learn How to Create Strong Client Relationship 

More than ever, people are looking to connect with others and build relationships. In order to be successful as a salesperson, you must know how to create an experience that will help you connect with your customers. This course will help you build relationships for success in sales.

This Building Relationships for Success in Sales course will teach you how to leverage customer-focused selling, identify what influences relationships, expand your communication skills, manage your body language, develop a professional handshake, and grow your network.

Key Learning Objectives

  • Discover the benefits of developing a support network of connections.
  • Understand how building relationships can help you develop your business base.
  • Learn how to apply communication techniques to build your network.
  • Identify the key elements in strong working relationships, and how you might put more of these elements in your working relationships.
  • Recognize the key interpersonal skills and practice using them.

6. Dynamite Sales Presentations: Create A Winning Proposal And A Dynamite Sales Presentation

Sales trainers know that a great sales presentation does not demand that you have bells and whistles to impress a client. Instead, the best sales presentations effectively demonstrate product knowledge as well as an understanding of what problems the client has, and the solutions they need.

Presentations training course will help you teach participants how to create a winning proposal and how to turn it into a dynamite sales presentation.

Key Learning Objectives

  • Identifying the key elements of a quality proposal
  • Mastering the first impression, from clothing to the handshake
  • Feeling more comfortable and professional in face-to-face presentations
  • Writing a winning proposal
  • Achieving comfort and professionalism during presentations

7. In-Person Sales: Discover How To Become An Effective Sales Person

In the age of online shopping and technology, in-person sales can easily be ignored. Do not overlook, however, the importance of personal contact. You never know when or where you will meet your next customer, and it is important to make a good impression. Everyone who is interested in sales must be confident in the art of in-person sales.

With our “In-Person Sales” course, you will discover the specifics of what it means to become an effective salesperson, and steps to success. You will learn how to connect with customers and move them through the sales process.

Key Learning Objectives

  • Understand in-person sales
  • Explain the sales funnel
  • Explore sales techniques
  • Develop loyalty
  • Identify ways to build customer base

8. Coaching Salespeople: Discover The Specifics Of How To Develop Coaching Skills

Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction. Coaching salespeople, when done correctly, will not only increase sales, it will have a positive impact on the community and culture of a company. The benefits of coaching salespeople are numerous and worth exploring

With our “Coaching Salespeople” course, you will discover the specifics of coaching salespeople.

Key Learning Objectives

  • Understand coaching
  • Identify the difference between coaching and training
  • Monitor data
  • Practice coaching activities
  • Affect company culture 

9. Motivating Your Sales Team: Keep Your Sales Team Motivated to Pursue Leads and Close Deals Day After Day

Everyone can always use some inspiration and motivation. This course will help you target the unique ways each team member is motivated. Finding the right incentive for each member of your sales team is important as motivation works best when it is developed internally. Harness this through better communication, mentoring, and developing the right incentives.

Motivating Your Sales Team will help you create the right motivating environment that will shape and develop your sales team with right attitude and healthy competition. Instilling that unique seed which grows the motivation in your team will ensure an increase in performance and productivity. Have the best sales team you can have through better motivation.

Key Learning Objectives

  • Discuss how to create a motivational environment
  • Understand the importance of communication and training in motivating sales teams
  • Determine steps your organization can take to motivate sales team members
  • Understand the benefits of tailoring motivation to individual employees
  • Apply the principles of fostering a motivational environment to your own organization

10. Handling a Difficult Customer: Learn How to Deal with Difficult Customers and Situations

Handling difficult customers may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.

This customer service online training course offers guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well.

Key Learning Objectives

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step-by-step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. CoursesForSuccess is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review it at any time.

The Overcoming Objections to Nail the Sale 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Overcoming Objections to Nail the Sale Online Certificate Course

Session One: Course Overview

Session Two: Building Credibility

Session Three: Your Competition

Session Four: Critical Communication Skills

  • Active Listening
  • Powerful Questions

Session Five: Observation Skills

Session Six: Handling Customer Complaints

Session Seven: Overcoming Objections

  • What are Objections?
  • Attitude Check!
  • Pre-Assignment Review

Session Eight: Handling Objections

  • Universal Strategies
  • Specific Strategies

Session Nine: Pricing Issues

Session Ten: How Can Teamwork Help Me?

Session Eleven: Buying Signals

Session Twelve: Closing the Sale

  • Closing Techniques
  • Top Fifteen Activities That Make You Successful at Closing the Sale
  • Sell it to Me
  • Recommended Reading List

Course 2 - Sales Fundamentals Online Certificate Course

Section One: Getting Started

  • Objectives

Section Two: Learn the Lingo

  • Types of Sales
  • More Common Sales Approaches
  • Glossary of Common Terms

Section Three: Preparing to Make the Call

  • Identifying the Right Person to Contact
  • Research and Planning
  • Creating Potential Solutions

Section Four: Make the Appointment

  • First Impressions
  • Making the Cold Call
  • Using the Referral Opening

Section Five: Pitch your Product

  • Features and Benefits
  • Outlining Your Unique Selling Position
  • What’s in it for me?

Section Six: Managing Objections

  • Common Types of Objections
  • Basic Strategies
  • Advanced Strategies

Section Seven: Closing the Sale

  • Understanding Buying Signals
  • Closing Techniques
  • Things to Remember

Section Eight: Following Up

  • Thank You Notes
  • Customer Service Issues
  • Staying in Touch

Section Nine: Setting Goals

  • The Importance of Sales Goals
  • Setting SMART Goals

Section Ten: Managing Your Data (CRM)

  • Choosing a System That Works for You
  • Using Computerized Systems
  • Using Manual Systems

Section Eleven: Using a Prospect Board

  • The Layout of a Prospect Board
  • How to use the prospect board
  • A Day in the Life of Your Board

Section Twelve: Wrapping Up

  • Words from the Wise

Course 3 - Top 10 Sales Secrets Online Certificate Course

 

Module One: Getting Started

Module Two: Effective Traits

  • Assertiveness 
  • Emotional Intelligence 
  • Solve Problems 
  • Close 

Module Three: Know Clients

  • Research 
  • Customer Values
  • Customer Needs 
  • Anticipate Needs 

Module Four: Product

  • Know Your Product 
  • Believe in the Company and Product 
  • Be Enthusiastic 
  • Link Product to Customer’s Values 

Module Five: Leads

  • Sift Leads 
  • Time vs. Cost of Pursuing Leads 
  • Let Go of Leads Going Nowhere 
  • Focus on Positive Leads

Module Six: Authority

  • Develop Expertise 
  • Know Your Competition 
  • Continue Education 
  • Solve Customer Problems Using Authority 

Module Seven: Build Trust

  • Testimonials 
  • Be Transparent 
  • Be Genuine 
  • Take on Customers’ Point of View 

Module Eight: Relationships

  • Listen Actively 
  • Communicate Often 
  • Rewards 
  • Build New Relationships 

Module Nine: Communication

  • Be Prepared, Not Scripted 
  • Use Humor 
  • Be Yourself 
  • Thank and Reward 

Module Ten: Self-Motivation

  • Value Your Work 
  • Reward Achievements 
  • Focus on Success 
  • Do Not Procrastinate 

Module Eleven: Goals

  • SMART Goals 
  • Long-Term Goals 
  • Short-Term Goals 
  • Track and Modify 

Module Twelve: Wrapping Up

Course 4 - Marketing and Sales Online Certificate Course

 

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

 Session 2: Pre-Assignment Review

  • Pre-Assignment Review

 Session 3: Defining Marketing

  • What is Marketing? What is Sales?
  • The Best Marketing
  • Glossary of Terms

 Session 4: Recognizing Trends

  • Trends and Fads
  • Making Connections

 Session 5: Doing Market Research

  • Why Research is Important
  • The Ten Questions
  • The Cyclical Nature of Business
  • Primary Research
  • Primary Research, Part Two
  • Secondary Research

 Session 6: Strategies for Success

  • Top Ten Strategies for Success
  • Identifying the Strategies
  • Strategy Descriptions
  • Analyzing the Strategies
  • Identifying Opportunities (Part One)
  • Identifying Opportunities (Part Two)

 Session 7: Mission Statements

  • The Personal Touch
  • Mission Statement
  • Sample Mission Statements
  • A Personal Mission Statement

 Session 8: Brochures

  • Making Connections

 Session 9: Trade Shows

  • Why Attend a Trade Show?
  • Preparing for a Trade Show

 Session 10: Developing a Marketing Plan

  • The Ps of Marketing
  • Bringing it All Together
  • Bringing it All Together, Part Two
  • SWOT Analysis
  • Sample SWOT
  • A Simple Marketing Plan for Small Budgets
  • The Big Marketing Budget

 Session 12: Increasing Business

  • The Basic Formulas
  • Making Connections

 Session 14: Saying No to New Business

  • Saying No to New Business
  • Making Connections

 Session 13: Advertising Myths

  • Advertising Myths
  • Creating Desire

 Session 14: Networking Tips

  • The Right Approach
  • Getting to the Decision Makers
  • Networking Tips to Consider
  • Making Connections

 Session 15: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Building Relationships for Success in Sales Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Focusing on Your Customer

  • Customer Focused Selling
  • Minimizing Challenges
  • Becoming Customer Focused
  • Understanding Effort vs. Results
  • How You Fit in the Quadrants
  • Considering the Possibilities

 Session 3: What Influences People in Forming Relationships?

  • Influences at Work
  • Appearance
  • Similarity
  • Complementarity
  • Reciprocity
  • Competence
  • Proximity
  • Exchange
  • The Effect of the Influences
  • Building Customer Connections
  • Building Common Ground

 Session 4: Disclosure

  • Disclosure
  • Self-Awareness and the Johari Windows
  • Understanding the Johari Window
  • Building Relationships with the Johari Window
  • Working with the Johari Window

 Session 5: How to Win Friends and Influence People

  • About Dale Carnegie
  • Discussing Carnegie's Principles
  • Talking about Interests
  • Try to See Things from Their Point of View
  • Changing the View
  • Genuinely Like Other People
  • Liking Others through Common Ground
  • Smile
  • Make Them Feel Important
  • Remembering Names
  • Don't Criticize Others
  • Avoid Criticizing
  • What's in it for Me?
  • Comparing the Stories
  • Carnegie's Principles

 Session 6: Communication Skills for Relationship Selling

  • Active Listening
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Asking Questions
  • Using Open Questions
  • Creating Customer Focused Questions
  • Good Listeners

 Session 7: Non-Verbal Messages

  • Non-Verbal Messages
  • Managing Your Messages
  • Voice
  • Qualities of a Good Voice

 Session 8: Managing the Mingling

  • Understanding Networking
  • Tips for Remembering Names

 Session 9: The Handshake

  • The Handshake
  • Improving Your Handshake
  • Tips for Success
  • Business Card Etiquette

 Session 10: Small Talk

  • Small Talk
  • Making Small Talk
  • Starting Conversations
  • Small Talk Tips
  • Exit Lines
  • Creating Exit Lines

 Session 11: Networking

  • Organizing Your Network
  • Networking Tips
  • Wise Words
  • Revisiting the Pre-Assignment
  • John and Jane
  • Questions for Reflection
  • Our Thoughts

 Session 12: Personal Development

  • Personal Action Plan
  • Achieving My Goals

 

Course 6 - Dynamite Sales Presentations Online Certificate Course

Session One: Course Overview

Session Two: Getting Down to Business

  • Business Writing Basics
  • Types of Proposals

Session Three: Writing Your Proposal

  • Getting Organized
  • Drafting a Proposal

Session Four: Getting Thoughts on Paper

  • Planning Your Proposal
  • Exercise

Session Five: Basic Proposal Formats

Session Six: Expert Editing Tips

Session Seven: The Handshake

Session Eight: Getting Ready for Your Presentation

  • Preparation Tips
  • Persuasive Language

Session Nine: Elements of a Successful Presentation

  • You Count Too!
  • Positives and Negatives

Session Ten: Dressing Appropriately

Session Eleven: Presentations

  • Preparation
  • Evaluations
  • Recommended Reading List
  • Post-Course Assessment
  • Pre- and Post-Assessment Answer Keys
  • Personal Action Plan

 

Course 7 - In-Person Sales Online Certificate Course

 

Module One: Getting Started    
Module Two: In-Person Sales    

  • Definition    
  • Benefits    
  • Cost    
  • Effectiveness    

Module Three: Examples of In-Person Sales    

  • Sales Call    
  • Retail    
  • FaceTime    
  • Meetings    

Module Four: Sales Funnel    

  • Generate Leads    
  • Nurture Leads    
  • Acquire Customer Base    
  • Expand Customer Base    

Module Five: Prepare    

  • Effective Methods to Generate Leads    
  • Know Your Customer    
  • Practice Sales Conversation    
  • Set Goals    

Module Six: Presentation    

  • Determine Venue
  • Stay on Point    
  •  Tie the Information to Customer Values    
  • Refer to Past Conversations    

Module Seven: Engage    

  • Emotional Intelligence    
  • Allow Evaluation    
  • Overcome Objections    
  • Incentives    

Module Eight: Commitment    

  • A Verbal “Yes”    
  • Maintain Connection    
  • Remind Customer of Value    
  • Call to Action    

Module Nine: Sale    

  • It Isn’t Over Till It’s Over    
  • Make the Process Easy    
  • Close with Exceptional Service    
  • Thank and Reward    

Module Ten: Loyalty    

  •  Continuity Programs    
  • Special Rewards
  • Handwritten Cards    
  • Remain Relevant    

 Module Eleven: Expand    

  • Word of Mouth    
  • Networking    
  • Meetings    
  • Clubs    

Module Twelve: Wrapping Up   

Course 8 - Coaching Salespeople Online Certificate Course

 

Module One: Getting Started

Module Two: What Is a Coach?

  • Be a Coach 
  • Roles 
  • Responsibilities 
  • Face Challenges 

Module Three: Coaching

  • Be Confident 
  • Build Connections 
  • Communicate 
  • Focus on the Process

Module Four: Process

  • Define Effective Salespeople 
  • Coaching vs. Training 
  • How Coachable Is an Employee (A. G.R.O.W.T.H.) 
  • Avoid the Gap

Module Five: Inspiring

  • Individualize 
  • Personalize Rewards 
  • Acknowledge Success 
  • Provide Opportunities Over Punishment

Module Six: Authentic Leadership

  • Vulnerability 
  • Be Yourself and Encourage Individuality 
  • Listening 
  • Appreciate Effort

Module Seven: Best Practices

  • SMART Goals 
  • Be Realistic 
  • Brainstorm Options 
  • Take Away

Module Eight: Competition

  • Social Pressure 
  • Gamification 
  • Rewards 
  • Don’t Go Overboard

Module Nine: Data

  • Provide Clear Metrics 
  • Measurable Results 
  • Analyze Data 
  • Visualize Trends

Module Ten: Maintenance Strategies

  • Benefits of Internal Program 
  • Choose a Method 
  • Create a Culture 
  • Train Coaches

Module Eleven: Avoid Common Mistakes

  • Poor Leadership 
  • Ineffective Communication 
  • Incomplete Data 
  • Don’t Be Afraid to Let Go

Module Twelve: Wrapping Up

  • Words from the Wise

Course 9 - Motivating Your Sales Team Online Certificate Course

 

Module One: Getting Started

Module Two: Create a Motivational Environment

  • Conduct Frequent Team Check-Ins
  • Train Your Team
  • Emulate Best Practices
  • One Size Does Not Fit All!

Module Three:  Communicate to Motivate

  • Regular Group Meetings
  • Regular One on One Meetings
  • Focus on Strengths and Development Areas
  • Ask for Feedback

Module Four: Train Your Team

  • Focus on Training and Development
  • Peer Training
  • Mentoring
  • Keep the Focus Positive!

Module Five: Emulate Best Practices

  • Look to Industry Leaders
  • Solicit Team Member Suggestions
  • Take a Field Trip!    
  • Leverage Outside Expertise

Module Six: Provide Tools

  • The Right Tools
  • Ask Team Members What Tools They Need
  • Provide High Quality Tools
  • Allow for Training

Module Seven: Find Out What Motivates Employees

  • One Size Does Not Fit All!
  • Find Out What Motivates Individuals
  • Discover What Motivates the Team
  • Tailor Rewards to Employees

Module Eight: Tailor Rewards to the Employee

  • Motivation is Personal!
  • Choose 1-3 Motivators
  • Employee’s Personal Goals
  • Reward Achievements

Module Nine: Create Team Incentives

  • Incentives Foster Teamwork
  • Team Goals    
  • Choose 1-3 Motivators
  • Reward Achievements

Module Ten: Implement Incentives

  • Regular Incentives
  • Mark Milestones
  • Encourage Friendly Competition
  • Keep the Value Reasonable

Module Eleven: Recognize Achievements

  • Recognition Motivates!
  • Recognize Achievements Regularly
  • Recognize Achievements Publically
  • Document Achievements

Module Twelve: Wrapping Up

Course 10 - Handling a Difficult Customer Online Certificate Course

 

Module One: Getting Started

By the end of this course, you will be able to:

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Module Two: The Right Attitude Starts with You

  • Be Grateful
  • Make Gratitude a Habit
  • Keep Your Body Healthy
  • Invoke Inner Peace

Module Three: Stress Management (Internal Stressors)

  • Irritability
  • Unhappiness With Your Job
  • Feeling Underappreciated
  • Not Well Rested

Module Four: Stress Management (External Stressors)

  • Manage Your Work Space
  • Loud Work Environment
  • Co-Worker Relations
  • Demanding Supervisor

Module Five: Transactional Analysis

  • What is Transactional Analysis
  • Parent
  • Child
  • Adult

Module Six: Why are Some Customers Difficult

  • They Have Truly Had a Bad Experience and Want to Vent
  • Want Someone to be Held Accountable
  • They Have Truly Had a Bad Experience and Want Resolution
  • They are Generally Unhappy

Module Seven: Dealing with the Customer Over the Phone

  • Listen to the Customer’s Complaint
  • Build Rapport
  • Do Not Respond with Negative Words or Emotion
  • Offer a Verbal Solution to Your Customer

Module Eight: Dealing with the Customer In Person

  • Listen to the Customer’s Concerns
  • Build Rapport
  • Respond with Positive Words and Body Language
  • Aside from Words

Module Nine: Sensitivity in Dealing with Customers

  • Customers who are Angry
  • Customers who are Rude
  • Customers with Different Cultural Values
  • Customers who Cannot be Satisfied

Module Ten: Scenarios of Dealing with a Difficult Customer

  • Angry Customer
  • Rude Customer
  • A Customer from Another Culture
  • An Impossible to Please Customer

Module Eleven: Following up With a Customer Once You Have Addressed Their Issue

  • Call the Customer
  • Send the Customer an Email
  • Mail the Customer a Small Token
  • Snail-Mail a Handwritten or Typed Letter

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

We provide a 7 Day Money Back Refund on all Courses

Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value £300)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

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Course Summary

Course ID: CFS03OONS10CB
Delivery Mode: Online
Access: Lifetime
Tutor Support: Yes
Time: Study at your own pace
Duration: 60-80 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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