Ultimate Negotiating for Results Online Bundle, 10 Certificate Courses
The Most Comprehensive Negotiating for Results Bundle
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£337
Save £1909 (85%)OFF RRP £2246
Master How to Negotiate with Success - 10 Courses in this Bundle
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Negotiating for Results
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Negotiation: Learn Top Techniques
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Conversational Leadership
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Managing Difficult Conversations
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Problem Solving and Decision Making
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Building Your Self Esteem and Assertiveness Skills
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Body Language Basics
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Dealing With Difficult People
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Communication Skills
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Leadership Skills for Supervisors: Communication, Coaching, and Conflict
1. Negotiating for Results: Learn to resolve differences
Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and money, and develop a higher degree of satisfaction with outcomes at home and at work. Whether working on a project or fulfilling support duties, this workshop will provide a basic comfort level to negotiate in any situation. This interactive workshop includes techniques to promote effective communication and provides techniques for turning face-to-face confrontation into side-by-side problem-solving.
Key Learning Objectives
- Essential elements of negotiation
- Techniques to develop communication skills
- Create sustainable agreements
2. Negotiation: Learn Top Techniques: Study Courses on Negotiation, Understand and learn to apply basic negotiation
The Negotiation Skills Online Certificate course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.
Our Negotiation Online courses will give you a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.
Key Learning Objectives
- Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
- Understand and apply basic negotiating concepts
- Lay the groundwork for negotiation
- Identify what information to share and what to keep to yourself
- Understand basic bargaining techniques
- Apply strategies for identifying mutual gain
- Understand how to reach consensus and set the terms of agreement
- Deal with personal attacks and other difficult issues
- Use the negotiating process to solve everyday problems
- Negotiate on behalf of someone else
3. Conversational Leadership: Learn the Basics of Conversational Leadership
This Conversational Leadership course will help you develop your conversational leadership skills by focusing on meaningful conversations and communication. You will also learn about the World Café model, which you can use to foster input and conversation for any problem at hand.
In this Conversational Leadership course, you will learn about the fundamental elements of meaningful conversations, the four-I model of organizational conversation, the conversational leadership framework, and the World Café model. All of these tools will help you become a conversational leader and build stronger teams in your workplace.
Key Learning Objectives
- Understand the wisdom inherent in encouraging conversational leadership.
- Describe the four I’s of conversational leadership.
- Apply the principles of conversational leadership to improve results.
- Organize a simple World Café as an example of conversational leadership.
4. Managing Difficult Conversations: Work Your Way Through Tough Conversations
Whether it’s asking about a sensitive subject, telling someone they have broccoli in their teeth, or confronting a co-worker about their rude behavior, we all face difficult conversations from time to time. This course will give you a framework that you can use to help you work through tough situations.
This course will give you an eight-step process for a difficult conversation, as well as some things to consider when deciding to have the conversation (such as your desired outcome, the time and place, and how to stay safe). You’ll also learn how to speak persuasively, ask good questions, and listen actively.
Key Learning Objectives
- Define frame of reference.
- Establish a positive intent and a desired outcome.
- Use good communication skills during a conversation.
- Draft a script for a difficult conversation.
- Use specific steps to carry out a difficult conversation.
- Access additional resources as required.
- Maintain safety in a conversation.
5. Problem Solving and Decision Making: Work Your Way Through Tough Decisions
Despite all the natural decision making and problem solving that we do, some people are very uncomfortable with having to make decisions. This course will show you how to find creative solutions with a process to identify options, research them, and then put things together in a way that works.
In this course, you will learn a three-phase problem solving process that you can apply to any situation. You will also learn techniques for creative thinking, how to make good group decisions, and ways to follow up on and evaluate decisions.
Key Learning Objectives
- Apply problem solving steps and tools.
- Analyze information to clearly describe problems.
- Identify appropriate solutions.
- Think creatively and be a contributing member of a problem solving team.
- Select the best approach for making decisions.
- Create a plan for implementing, evaluating, and following up on decisions.
- Avoid common decision-making mistakes
6. Building Your Self Esteem and Assertiveness Skills: Explore What Self-esteem Is
Ayn Rand once said, “The man who does not value himself, cannot value anything or anyone.” This course will give you some techniques that can dramatically change how you feel about yourself and how you approach the world.
In this course, you will explore what self-esteem is and where low self-esteem comes from. You will also learn ways to build your self-esteem, get what you want, and make others feel better about themselves.
Key Learning Objectives
- Recognize that you have worth, and are worthy of happiness.
- Develop techniques for eliminating unhealthy thought patterns and replacing them with supportive patterns.
- Learn how to turn negative thoughts into positive thoughts.
- Learn how to make requests so that you get what you want.
- Set goals that reflect your dreams and desires, and reinforce healthy patterns.
7. Body Language Basics: Body Language Basics Online Certificate Course
The Body Language Basics Online Certificate course will help you to improve communication, negotiation, and interactive skills. If you’ve ever wished you could tell if someone is telling the truth just by observing them, then this body language course will equip you with the necessary skills to do just that. These body language skills can be effectively used in the home or office.
The Body Language Online Courses will teach you a set of skills that will enable you to appreciate what is not said is just as critical as what is said. Importantly it will help you to recognize what signals that your own body language is sending to others. This course will help you put actions into place to help you fine-tune your body language so that your nonverbal communication is improved.
Key Learning Objectives:
- Be capable of defining body language
- Have an understanding of the benefits of interpreting gestures and mannerisms
- Understand the purpose of interpreting body actions and mannerisms
- Be given the skills to interpret basic body gestures and actions
- Be familiar with common errors when interpreting body language
- Appreciate what your own body behavior is communicating to others
- Be able to put the acquired skills into practice
8. Dealing With Difficult People: Learn the Basics of Conflict Resolution
Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.
In this Workplace Conflict Resolution Training Course: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.
Key Learning Objectives
- Recognize how your own attitudes and actions affect others.
- Find new and effective techniques for dealing with difficult people.
- Learn some techniques for managing and dealing with anger.
- Develop coping strategies for dealing with difficult people and difficult situations.
9. Communication Skills: Learn the art of communication and how to communicate better in a business or personal setting with our Communication Courses Online
The Communication Courses Online can show you how to make sure you are sending the right message. Each day, we communicate with others through our spoken words, body language, and written communication.
The Communication Courses will teach you all about the various aspects of communication. You will learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.
Key Learning Objectives
- Identify common communication problems that may be holding you back.
- Develop skills to ask questions that give you information you need.
- Learn what your non-verbal messages are telling others.
- Develop skills to listen actively and empathetically to others.
- Enhance your ability to handle difficult situations.
- Deal with situations assertively.
10. Leadership Skills for Supervisors: Master The Three Fundamental Skills Of Leadership
There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory course will give you basic skills in all three areas.
In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.
Key Learning Objectives
- Learn ways to prioritize, plan, and manage your time.
- Identify your primary leadership style.
- Develop some flexibility to use other leadership styles.
- Determine ways you can meet the needs of employees and co-workers through communication and coaching.
- Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems
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This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
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Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step-by-step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. CoursesForSuccess is committed to high completion rates and therefore 100% student satisfaction.
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The Negotiating for Results 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Negotiating for Results Online Certificate Course
Session One: Course Overview
Session Two: What is Negotiation?
- Defining Negotiation
- Types of Negotiation
- Positional Bargaining
- Principled Negotiating
- Phases of Negotiation
Session Three: The Successful Negotiator
- Key Attributes
- Pre-Assignment Review
Session Four: Preparing for Negotiation
- Getting Started
- Managing Your Fear
- Personal Preparation
- Researching Your Side
- Case Study
- Researching the Other Side
Session Five: The Nuts and Bolts
- Preparing Documentation
- Setting the Time and Place
- Case Study
Session Six: Making the Right Impression
- First Impressions
- The Handshake
- Dress for Success
- The Skill of Making Small Talk
Session Seven: Getting Off to a Good Start
- Common Ground
- Ground Rules
Session Eight: Exchanging Information
Session Nine: The Bargaining Stage
- Six Techniques for Success
- Case Study
- Session Ten: Reaching Mutual Gain
- Getting Rid of Obstacles
- Overcoming the Obstacles
Session Eleven: Moving Beyond “No”
- Getting Past No
- Breaking the Impasse
- Getting to Yes
Session Twelve: Dealing with Negative Emotions
Session Thirteen: Moving from Bargaining to Closing
- Knowing When to Close
- Formal vs. Informal Agreements
- Session Fourteen: Solution Types
- Possible Outcomes
- Building a Sustainable Agreement
- Getting Consensus
- Recommended Reading List
- Post-Course Assessment
- Pre- and Post-Assessment Answer Keys
- Personal Action Plan
Course 2 - Negotiation: Learn Top Techniques Online Certificate Course
Module One - Getting Started
Module Two - Understanding Negotiation
- Types of negotiations
- The three phases
- Skills for successful negotiation
Module Three - Getting Prepared
- Establishing your WATNA and BATNA
- Identifying your WAP
- Identifying your ZOPA
- Personal preparation
Module Four - Laying the Groundwork
- Setting the time and place
- Establishing common ground
- Creating a negotiation framework
- The negotiation process
Module Five - Phase One - Exchanging Information
- Getting off on the right foot
- What to share
- What to keep to yourself
Module Six - Phase Two - Bargaining
- What to expect
- Techniques to try
- How to break an impasse
Module Seven - About Mutual Gain
- Three ways to see your options
- About mutual gain
- Creating a mutual gain solution
- What do I want?
- What do they want?
- What do we want?
Module Eight - Phase Three - Closing
- Reaching consensus
- Building an agreement
- Setting the terms of the agreement
Module Nine - Dealing with Difficult Issues
- Being prepared for environmental tactics
- Dealing with personal attacks
- Controlling your emotions
- Deciding when it's time to walk away
Module Ten - Negotiating Outside the Boardroom
- Adapting the process for smaller negotiations
- Negotiating via telephone
- Negotiating via email
Module Eleven - Negotiating on Behalf of Someone Else
- Choosing the negotiating team
- Covering all the bases
- Dealing with tough questions
Module Twelve - Wrapping Up
Course 3 - Conversational Leadership Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: What’s In A Word?
- Pre-Assignment Review, Part One
- Pre-Assignment Review, Part Two
- What is Conversational Leadership?
Session 3: Fundamental Elements
- Designing Meaningful Conversations
- Building Your Personal Skills
- Tips for Becoming a Better Listener
Session 4: The Four-I Model of Organizational Conversation
- Intimacy
- The Four Features
- Replacing Corporate Communication
- Interactivity
- Evolving Communication Techniques
- Case Study
- Making Connections
- Inclusion
- Looking at Inclusive Communications
- Case Studies
- Intentionality
- Creating a Conversational Strategy
- Sample Strategy Elements
- Common Language
- Making Connections
Session 5: The Conversational Leadership Framework
- Getting Started, Part One
- Getting Started, Part Two
- Powerful Conversations
- Case Study
- Making Connections
- Creating the Conversation
- Identifying Your Purpose
- The Physical Setup
- The Finishing Touches
- Above and Beyond
- Involving Your Stakeholders
- Applying the Concepts
- Summary
- Developing the Questions
- Leveraging Appreciative Inquiry, Part One
- Leveraging Appreciative Inquiry, Part Two
- Getting It Right
- Taking It Further
- Getting to the Goal
- Making Connections
- Innovative Leadership
- Building Common Ground
- Questions to Consider
Session 6: World Café
- Setting Up
- Where the Magic Happens
- Round 1: Starting the Conversation
- Round 2: Connections Start
- Round 3: Back to the Beginning
- Round 4: Conversation of the Whole
Session 7: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 4 - Managing Difficult Conversations Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Conversation #1
- Conversation #2
Session 2: Choosing to Have the Conversation
- Considering the Consequences
- Establishing Your Frame of Reference
- Tips and Tricks
- Establishing Positive Intent
- Making Connections
- Accepting People for People
- Planning What You Want
- Things to Ask Yourself
- A Note on Fairness
Session 3: Toolkit for Successful Conversations
- Managing Your Body Language
- Making Connections
- Speaking Persuasively
- A Story from Mark Twain
- Active Listening
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- Asking Questions
- Making Connections
- Probing Techniques: Using Questions
- Probing Techniques: Pausing
- Probing Techniques: Using Reflection
- Probing Techniques: Paraphrasing
- Probing Techniques: Summary Questions
- The Probing Funnel
Session 4: Choosing the Time and Place
- Choosing the Time and Place
Session 5: Framework for Difficult Conversations
- Whats Your Purpose?
- Making Connections
- Steps for a Difficult Conversation
- Conversation Template
Session 6: Staying Safe
- Introduction
- Mutual Respect
- Common Ground
- Staying in Control
- When to Walk Away
- When Things Dont Work
Session 7: Testing the Waters
- Making Connections
Session 8: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Problem Solving and Decision Making Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment: Introduction
- Pre-Assignment: Case Study
- Pre-Assignment: Making Connections
- Pre-Course Assessment
Session 2: Definitions
- Pre-Assignment: Defining Problem Solving
- Classifying Problems
- Problem Identification
- Eight Essentials to Defining a Problem
- Problem Solving in Action
Session 3: Making Decisions
- What it Means
- Three Types of Decisions
- Advice from an Expert
- Facts vs. Information
- Eight Ingredients for Good Decision Making
- Decision-Making Traps
Session 4: Getting Real
- Introduction
- Case Study
- Questions
Session 5: The Problem Solving Model
- Model Overview
- Another Perspective
- Keeping an Open Mind
- Solving Problems the Right Way
- Real Problems
- Making Connections
- Phase One
- Definition
- Analysis
- Phase Two
- Brainstorming
- Checkerboard
- Research and Report
- Evaluation
- Decision Making
- Phase Three
- Solution Planning Worksheet
Session 6: Case Study
- Case Study
- Making Connections
Session 7: The Problem Solving Toolkit
- The Basic Tools
- Criteria
- Legitimizing Problems and Positions
- The Communication Funnel
- The Fishbone, Part One
- The Fishbone, Part Two
- Degrees of Support
- About Brainstorming
- Before Brainstorming
- During Brainstorming
- After Brainstorming
- Limitations of Brainstorming
- Brainwriting
- Step One: Create a List
- Step Two: Create the Diagram
- Step Three: Link and Categorize
- Step Four: Finalize and Review
- Brainstorming and Brainwriting
- More Methods
Session 8: Aspirinia
- Introduction
- Individual Action Steps
Session 9: Swotting Up
- SWOT Analysis
- SWOT Matrix
- SWOT Checklist
- Individual Analysis
Session 10: Making Good Group Decisions
- Working Toward the Decision
- Model Review
- Decision Frames
- Stepladder Technique
- The Delphi Technique
- Nominal Group Technique
- Avoiding Fatal Mistakes
- Fighting the Status Quo
Session 11: Analyzing and Selecting Solutions
- Selecting Criteria
- Deciding on Wants/Needs
- The Cost-Benefit Analysis
- Creating a Cost-Benefit Analysis
- Making Connections
- Creating a Cost-Benefit Analysis
Session 12: Planning and Organizing
- Introduction
- Follow-Up Analysis
- Evaluate
- Adapt, Close, and Celebrate
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 6 - Building Your Self Esteem and Assertiveness Skills Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment, Part 1
- Pre-Assignment, Part 2
- Pre-Assignment, Part 3
Session 2: What Is Self-Esteem?
- Defining Self-Esteem
- Self-Esteem and Confidence
- Origins of Low Self-Esteem
- Conditioned Behavior
- Changing the Conditioning
- Putting Things in Perspective
Session 3: Improving Self-Esteem
- Stop Spreading Negative Messages
- Generalizations
- Negative and Negating Comments
- Changing Your Language
- Throw out Perfectionism
- Creating Healthy Patterns
Session 4: Building Self-Esteem
- Building Confidence in Others
- Putting Others at Ease
- Presenting Yourself Well
- Creating Positive Impressions
- Our Thoughts on Creating Impressions
- Choosing Your Actions
Session 5: Increasing Our Self-Esteem
- Assessing Internal Factors
- Building Up and Tearing Down
- Our Thoughts on Building and Tearing
- Where Am I?
Session 6: Esteemed Confidence
- Techniques that Work
- Pretend You Are Confident
- Technique 1
- When Your Positive Self-Talk Doesn't Listen
- Technique 2
- When You Meet People, Look Them in the Eye
- Technique 3
- Dance
- Technique 4
- Know Your Stuff
- Technique 5
- Rehearsal is the Best Confidence Builder
- Technique 6
- Every Day, Remind Yourself That You Have Done Some Things Well
- Technique 7
- Read Inspiring Biographies and Autobiographies
- Technique 8
- Be Thankful
- Technique 9
- Push Yourself to Accomplish Short-Term Goals
- Technique 10
- Do Something for Yourself Every Week
- Technique 11
Session 7: The Power of Thought
- Identifying the Situations
- Negative Thoughts
- Controlling Your Thoughts
- Flip it Around
- Tyrone's Thinking
- Discussion Questions
- Discussing Tyrone's Thoughts
- Avoiding Traps
- Removing the Distortions
Session 8: Ask for What You Want
- What Do You Want?
- Ask Assertively and Effectively
- Your Heart's Desire
- Marlene's Story
- Discussion Question
Session 9: Create What You Want
- Identifying Dreams and Setting Goals
- SPIRIT Goals
- My Own Goal Setting
Session 10: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 7 - Body Language Basics Online Certificate Course
Module One - Getting Started
Module Two -Communicating with Body Language
- Learning a new language
- The power of body language
- More than words
- Actions speak louder than words
Module Three - Reading Body Language
- Head position
- Translating gestures into words
- Open vs Closed body language
- The eyes have it
Module Four - Body Language Mistakes
- Poor posture
- Invading personal space
- Quick movements
- Fidgeting
Module Five - Gender Differences
- Facial Expressions
- Personal Distances
- Female Body Language
- Male Body Language
Module Six - Nonverbal Communication
- Common gestures
- The signals you send to others
- It's not what you say, it's how you say it
- What your posture says
Module Seven - Facial Expressions
- Linked with emotion
- Micro-expressions
- Facial action coding systems (FACS)
- Universal facial expressions
Module Eight - Body Language in Business
- Communicate with power
- Cultural differences
- Building trust
- Mirroring
Module Nine - Lying and Body Language
- Watch their hands
- Forced smiles
- Eye contact
- Changes in posture
Module Ten - Improve your Body Language
- Be aware of your movements
- The power of confidence
- Position and posture
- Practice in a mirror
Module Eleven - Matching your Words to your Movement
- Involuntary movements
- Say what you mean
- Always be consistent
- Actions will trump words
Module Twelve - Wrapping Up
Course 8 - Dealing With Difficult People Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Conflict as Communication
- Understanding Conflict
- Do We Have To Fight?
- What is A Conflict?
- How About Avoidance?
- Self-Assessment
- Initiating the Move
Session 3: Benefits of Confrontation
- To Talk or Not to Talk
- Determining Your Involvement
- Reciprocal Relationships
- Pre-Assignment Review
- Improving Relationships
Session 4: Preventing Problems
- The Importance of Empathy
- Dangerous Misconceptions
- How You Prevent Problems
- Preventing Problems
Session 5: Getting Focused
- Getting to the Heart of the Matter
- What's Missing?
- Peeling to the Core
- The Three F's
- Facts
- Frequency
- Frustrated Relationship
Session 6: Managing Anger
- Coping Strategies
- Expressing Anger
- Dealing with Other People's Anger
- Guidelines for Assertive Anger
- Start Positively
- Be Direct
- Specify the Degree of Anger
- Don't Accuse Others of Making You Angry
- Share Your Feelings of Threat and Fear
- Acknowledge Your Responsibility
- Avoid Self-Put Downs
- Self-Protective Techniques to Block Criticism
Session 7: Dealing with Problems
- Dealing with Problems
- Working With the Suggestions
- Explaining the Suggestions
- Causes of Difficult Behavior
- The Difficulty of Others
- Dealing with Others
Session 8: The Three-Step Conflict Resolution Model
- The Three-Step Model
- Research
- Presentation
- Presentation – What to Do
- Take Action
- Getting the Hang of Things
Session 9: Practice Makes Pretty Good
- Planning: Step 1 - Research
- Planning: Step 2 - Presentation
- Planning: Step 3 - Take Action
Session 10: Changing Yourself
- Negative vs. Positive Interactions
- Negative Interaction
- Positive Interaction
- Take the Wheel!
- Walking Away
- Your Organization
- Dealing with Negative Feelings
- Put Yourself in Charge of You
- Monitor Your Self-Talk
- Be in Control
- Work on Your Sense of Humor
- Have a Support Team
Session 11: Why Don't People Do What They Are Supposed To?
- The Big Question
- Answering the Question
Session 12: De-Stress Options to Use When Things Get Ugly
- Belly Breathing
- Visualize
- Music
- Acupressure and Massages
- Laughter
- General Coping Thoughts When Things Get Messy
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 9 - Communication Skills Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
Session 2: Creating Positive Relationships
- Ten Quick Wins
- Making Connections
- The Power of Words
Session 3: Growing Our Self-Awareness
- Do You Question Your Competence?
- Competence Questionnaire
- Developing Confidence
Session 4: Communication Basics
- Defining a Skilled Communicator
- Making Connections
Session 5: Communication Barriers
- Case Study: New Neighbors
- Common Barriers
- Applying the Answers
- Being Mindful
Session 6: Asking Questions
- Asking Good Questions
- Types of Open-Ended Questions
- Introduction to Probing
- Probing Methods
- Pushing My Buttons
Session 7: Listening Skills
- Can You Hear Me?
- How Do You Rate Your Listening Ability?
- Active Listening Skills
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- What Is Said and What Is Heard
- Communication Situations
Session 8: Body Language
- What Do Our Bodies Say?
- Tips and Tricks
- Managing Your Messages
- The Signals People Send
- Gestures
- Interpreting Gestures
Session 9: Communication Styles
- Understanding Dichotomies
- Making Connections
- Advantages and Disadvantages
- Dichotomies in Action
- Step Two
- Step Three
Session 10: Creating a Positive Self-Image
- Seven Things People Determine from Your Appearance
- Pre-Assignment Review
- Self-Evaluation
Session 11: Frame of Reference
- Your Frame of Reference
- Suspending Belief
- Techniques for the Workplace
- Prepare, Prepare, Prepare
- Testing Our Theories
- Delivering Your Message
- Be Direct
- Assertiveness
- Self-Attitude
- Words to Watch Out For
- Your Inner Self Talk
- Persuasion
- Thirty Ways to Persuade
- Case Study: A Negative Image
- I Messages
- The Assertive Formula
- Expressing Your No
- The Persistent Response
- Guidelines for Saying No
Session 12: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 10 - Leadership Skills for Supervisors: Communication, Coaching, and Conflict Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Pre-Assignment Review
- Making Connections
Session 3: Whats Your Type? How About Mine?
- Seeking Information
- Identifying Your Characteristics and Preferences
- Questionnaire
- What Does it Mean To Have a Number?
- Mostly As – Inquiring Rationals, Part One
- Mostly As – Inquiring Rationals, Part Two
- Mostly Bs – Authentic Idealists, Part One
- Mostly Bs – Authentic Idealists, Part Two
- Mostly Cs – Organized Guardians, Part One
- Mostly Cs – Organized Guardians, Part Two
- Mostly Ds – Resourceful Artisans, Part One
- Mostly Ds – Resourceful Artisans, Part Two
- Whats Important?
- Debrief
- Understanding Introverts and Extroverts
- Questionnaire
- Using the Continuum
- Case Study
Session 4: Understanding Leadership
- About Leadership
- The Situational Leadership II® Model
- Understanding Your Comfort Zone
- Choosing Our Style
- The Cyclical Process
- Managing Performance
- Making Connections
- Servant Leadership
- Making Connections
- Onboarding and Orientation
- First Day Disasters
- Considering the Consequences
Session 5: Manage Your Time and Your Energy
- Introduction
- Larks and Owls
- SPIRIT Goals
- Organizing Your Workspace, Part One
- Organizing Your Workspace, Part Two
- Organizing Your Workspace, Part Three
- Our Top Time Management Tip
Session 6: The Commitment Curve
- The Big Picture
- The Phases of the Curve
- Stages of the Curve
- Stage One: Uninformed Optimism
- Stage Two: Informed Pessimism
- Stage Three: Hopeful Realism
- Stage Four: Informed Optimism
- Summary
- What Can Be Done to Bridge the Commitment Gap?
Session 7: Employee Development Models
- The Coaching Model
- Step One: Frame a Conversation, Part One
- Step One: Frame a Conversation, Part Two
- Step Two: Create Opportunities
- Step Three: Create an Action Plan
- Step Four: Give Feedback, Part One
- Step Four: Give Feedback, Part Two
- The Dialogue Model
- Defining I Messages
- Building the Message
- Description Techniques
- The Consequences and Benefits Matrix
Session 8: Dealing with Conflict and Difficult Issues
- Reflection
- Techniques for Resolving Conflict
Session 9: What Successful Leaders Do
- Secrets to Success
- Creating the Right Environment
- Making Connections
- Practices to Practice
- Making Connections
Session 10: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
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Windows:
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All systems
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- Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
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About this Course |
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Master How to Negotiate with Success - 10 Courses in this Bundle
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Negotiating for Results
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Negotiation: Learn Top Techniques
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Conversational Leadership
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Managing Difficult Conversations
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Problem Solving and Decision Making
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Building Your Self Esteem and Assertiveness Skills
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Body Language Basics
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Dealing With Difficult People
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Communication Skills
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Leadership Skills for Supervisors: Communication, Coaching, and Conflict
1. Negotiating for Results: Learn to resolve differences
Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and money, and develop a higher degree of satisfaction with outcomes at home and at work. Whether working on a project or fulfilling support duties, this workshop will provide a basic comfort level to negotiate in any situation. This interactive workshop includes techniques to promote effective communication and provides techniques for turning face-to-face confrontation into side-by-side problem-solving.
Key Learning Objectives
- Essential elements of negotiation
- Techniques to develop communication skills
- Create sustainable agreements
2. Negotiation: Learn Top Techniques: Study Courses on Negotiation, Understand and learn to apply basic negotiation
The Negotiation Skills Online Certificate course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.
Our Negotiation Online courses will give you a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.
Key Learning Objectives
- Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
- Understand and apply basic negotiating concepts
- Lay the groundwork for negotiation
- Identify what information to share and what to keep to yourself
- Understand basic bargaining techniques
- Apply strategies for identifying mutual gain
- Understand how to reach consensus and set the terms of agreement
- Deal with personal attacks and other difficult issues
- Use the negotiating process to solve everyday problems
- Negotiate on behalf of someone else
3. Conversational Leadership: Learn the Basics of Conversational Leadership
This Conversational Leadership course will help you develop your conversational leadership skills by focusing on meaningful conversations and communication. You will also learn about the World Café model, which you can use to foster input and conversation for any problem at hand.
In this Conversational Leadership course, you will learn about the fundamental elements of meaningful conversations, the four-I model of organizational conversation, the conversational leadership framework, and the World Café model. All of these tools will help you become a conversational leader and build stronger teams in your workplace.
Key Learning Objectives
- Understand the wisdom inherent in encouraging conversational leadership.
- Describe the four I’s of conversational leadership.
- Apply the principles of conversational leadership to improve results.
- Organize a simple World Café as an example of conversational leadership.
4. Managing Difficult Conversations: Work Your Way Through Tough Conversations
Whether it’s asking about a sensitive subject, telling someone they have broccoli in their teeth, or confronting a co-worker about their rude behavior, we all face difficult conversations from time to time. This course will give you a framework that you can use to help you work through tough situations.
This course will give you an eight-step process for a difficult conversation, as well as some things to consider when deciding to have the conversation (such as your desired outcome, the time and place, and how to stay safe). You’ll also learn how to speak persuasively, ask good questions, and listen actively.
Key Learning Objectives
- Define frame of reference.
- Establish a positive intent and a desired outcome.
- Use good communication skills during a conversation.
- Draft a script for a difficult conversation.
- Use specific steps to carry out a difficult conversation.
- Access additional resources as required.
- Maintain safety in a conversation.
5. Problem Solving and Decision Making: Work Your Way Through Tough Decisions
Despite all the natural decision making and problem solving that we do, some people are very uncomfortable with having to make decisions. This course will show you how to find creative solutions with a process to identify options, research them, and then put things together in a way that works.
In this course, you will learn a three-phase problem solving process that you can apply to any situation. You will also learn techniques for creative thinking, how to make good group decisions, and ways to follow up on and evaluate decisions.
Key Learning Objectives
- Apply problem solving steps and tools.
- Analyze information to clearly describe problems.
- Identify appropriate solutions.
- Think creatively and be a contributing member of a problem solving team.
- Select the best approach for making decisions.
- Create a plan for implementing, evaluating, and following up on decisions.
- Avoid common decision-making mistakes
6. Building Your Self Esteem and Assertiveness Skills: Explore What Self-esteem Is
Ayn Rand once said, “The man who does not value himself, cannot value anything or anyone.” This course will give you some techniques that can dramatically change how you feel about yourself and how you approach the world.
In this course, you will explore what self-esteem is and where low self-esteem comes from. You will also learn ways to build your self-esteem, get what you want, and make others feel better about themselves.
Key Learning Objectives
- Recognize that you have worth, and are worthy of happiness.
- Develop techniques for eliminating unhealthy thought patterns and replacing them with supportive patterns.
- Learn how to turn negative thoughts into positive thoughts.
- Learn how to make requests so that you get what you want.
- Set goals that reflect your dreams and desires, and reinforce healthy patterns.
7. Body Language Basics: Body Language Basics Online Certificate Course
The Body Language Basics Online Certificate course will help you to improve communication, negotiation, and interactive skills. If you’ve ever wished you could tell if someone is telling the truth just by observing them, then this body language course will equip you with the necessary skills to do just that. These body language skills can be effectively used in the home or office.
The Body Language Online Courses will teach you a set of skills that will enable you to appreciate what is not said is just as critical as what is said. Importantly it will help you to recognize what signals that your own body language is sending to others. This course will help you put actions into place to help you fine-tune your body language so that your nonverbal communication is improved.
Key Learning Objectives:
- Be capable of defining body language
- Have an understanding of the benefits of interpreting gestures and mannerisms
- Understand the purpose of interpreting body actions and mannerisms
- Be given the skills to interpret basic body gestures and actions
- Be familiar with common errors when interpreting body language
- Appreciate what your own body behavior is communicating to others
- Be able to put the acquired skills into practice
8. Dealing With Difficult People: Learn the Basics of Conflict Resolution
Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.
In this Workplace Conflict Resolution Training Course: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.
Key Learning Objectives
- Recognize how your own attitudes and actions affect others.
- Find new and effective techniques for dealing with difficult people.
- Learn some techniques for managing and dealing with anger.
- Develop coping strategies for dealing with difficult people and difficult situations.
9. Communication Skills: Learn the art of communication and how to communicate better in a business or personal setting with our Communication Courses Online
The Communication Courses Online can show you how to make sure you are sending the right message. Each day, we communicate with others through our spoken words, body language, and written communication.
The Communication Courses will teach you all about the various aspects of communication. You will learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.
Key Learning Objectives
- Identify common communication problems that may be holding you back.
- Develop skills to ask questions that give you information you need.
- Learn what your non-verbal messages are telling others.
- Develop skills to listen actively and empathetically to others.
- Enhance your ability to handle difficult situations.
- Deal with situations assertively.
10. Leadership Skills for Supervisors: Master The Three Fundamental Skills Of Leadership
There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory course will give you basic skills in all three areas.
In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.
Key Learning Objectives
- Learn ways to prioritize, plan, and manage your time.
- Identify your primary leadership style.
- Develop some flexibility to use other leadership styles.
- Determine ways you can meet the needs of employees and co-workers through communication and coaching.
- Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step-by-step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. CoursesForSuccess is committed to high completion rates and therefore 100% student satisfaction.
Receive Lifetime Access to Course Materials, so you can review it at any time.
The Negotiating for Results 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Negotiating for Results Online Certificate Course
Session One: Course Overview
Session Two: What is Negotiation?
- Defining Negotiation
- Types of Negotiation
- Positional Bargaining
- Principled Negotiating
- Phases of Negotiation
Session Three: The Successful Negotiator
- Key Attributes
- Pre-Assignment Review
Session Four: Preparing for Negotiation
- Getting Started
- Managing Your Fear
- Personal Preparation
- Researching Your Side
- Case Study
- Researching the Other Side
Session Five: The Nuts and Bolts
- Preparing Documentation
- Setting the Time and Place
- Case Study
Session Six: Making the Right Impression
- First Impressions
- The Handshake
- Dress for Success
- The Skill of Making Small Talk
Session Seven: Getting Off to a Good Start
- Common Ground
- Ground Rules
Session Eight: Exchanging Information
Session Nine: The Bargaining Stage
- Six Techniques for Success
- Case Study
- Session Ten: Reaching Mutual Gain
- Getting Rid of Obstacles
- Overcoming the Obstacles
Session Eleven: Moving Beyond “No”
- Getting Past No
- Breaking the Impasse
- Getting to Yes
Session Twelve: Dealing with Negative Emotions
Session Thirteen: Moving from Bargaining to Closing
- Knowing When to Close
- Formal vs. Informal Agreements
- Session Fourteen: Solution Types
- Possible Outcomes
- Building a Sustainable Agreement
- Getting Consensus
- Recommended Reading List
- Post-Course Assessment
- Pre- and Post-Assessment Answer Keys
- Personal Action Plan
Course 2 - Negotiation: Learn Top Techniques Online Certificate Course
Module One - Getting Started
Module Two - Understanding Negotiation
- Types of negotiations
- The three phases
- Skills for successful negotiation
Module Three - Getting Prepared
- Establishing your WATNA and BATNA
- Identifying your WAP
- Identifying your ZOPA
- Personal preparation
Module Four - Laying the Groundwork
- Setting the time and place
- Establishing common ground
- Creating a negotiation framework
- The negotiation process
Module Five - Phase One - Exchanging Information
- Getting off on the right foot
- What to share
- What to keep to yourself
Module Six - Phase Two - Bargaining
- What to expect
- Techniques to try
- How to break an impasse
Module Seven - About Mutual Gain
- Three ways to see your options
- About mutual gain
- Creating a mutual gain solution
- What do I want?
- What do they want?
- What do we want?
Module Eight - Phase Three - Closing
- Reaching consensus
- Building an agreement
- Setting the terms of the agreement
Module Nine - Dealing with Difficult Issues
- Being prepared for environmental tactics
- Dealing with personal attacks
- Controlling your emotions
- Deciding when it's time to walk away
Module Ten - Negotiating Outside the Boardroom
- Adapting the process for smaller negotiations
- Negotiating via telephone
- Negotiating via email
Module Eleven - Negotiating on Behalf of Someone Else
- Choosing the negotiating team
- Covering all the bases
- Dealing with tough questions
Module Twelve - Wrapping Up
Course 3 - Conversational Leadership Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: What’s In A Word?
- Pre-Assignment Review, Part One
- Pre-Assignment Review, Part Two
- What is Conversational Leadership?
Session 3: Fundamental Elements
- Designing Meaningful Conversations
- Building Your Personal Skills
- Tips for Becoming a Better Listener
Session 4: The Four-I Model of Organizational Conversation
- Intimacy
- The Four Features
- Replacing Corporate Communication
- Interactivity
- Evolving Communication Techniques
- Case Study
- Making Connections
- Inclusion
- Looking at Inclusive Communications
- Case Studies
- Intentionality
- Creating a Conversational Strategy
- Sample Strategy Elements
- Common Language
- Making Connections
Session 5: The Conversational Leadership Framework
- Getting Started, Part One
- Getting Started, Part Two
- Powerful Conversations
- Case Study
- Making Connections
- Creating the Conversation
- Identifying Your Purpose
- The Physical Setup
- The Finishing Touches
- Above and Beyond
- Involving Your Stakeholders
- Applying the Concepts
- Summary
- Developing the Questions
- Leveraging Appreciative Inquiry, Part One
- Leveraging Appreciative Inquiry, Part Two
- Getting It Right
- Taking It Further
- Getting to the Goal
- Making Connections
- Innovative Leadership
- Building Common Ground
- Questions to Consider
Session 6: World Café
- Setting Up
- Where the Magic Happens
- Round 1: Starting the Conversation
- Round 2: Connections Start
- Round 3: Back to the Beginning
- Round 4: Conversation of the Whole
Session 7: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 4 - Managing Difficult Conversations Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Conversation #1
- Conversation #2
Session 2: Choosing to Have the Conversation
- Considering the Consequences
- Establishing Your Frame of Reference
- Tips and Tricks
- Establishing Positive Intent
- Making Connections
- Accepting People for People
- Planning What You Want
- Things to Ask Yourself
- A Note on Fairness
Session 3: Toolkit for Successful Conversations
- Managing Your Body Language
- Making Connections
- Speaking Persuasively
- A Story from Mark Twain
- Active Listening
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- Asking Questions
- Making Connections
- Probing Techniques: Using Questions
- Probing Techniques: Pausing
- Probing Techniques: Using Reflection
- Probing Techniques: Paraphrasing
- Probing Techniques: Summary Questions
- The Probing Funnel
Session 4: Choosing the Time and Place
- Choosing the Time and Place
Session 5: Framework for Difficult Conversations
- Whats Your Purpose?
- Making Connections
- Steps for a Difficult Conversation
- Conversation Template
Session 6: Staying Safe
- Introduction
- Mutual Respect
- Common Ground
- Staying in Control
- When to Walk Away
- When Things Dont Work
Session 7: Testing the Waters
- Making Connections
Session 8: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Problem Solving and Decision Making Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment: Introduction
- Pre-Assignment: Case Study
- Pre-Assignment: Making Connections
- Pre-Course Assessment
Session 2: Definitions
- Pre-Assignment: Defining Problem Solving
- Classifying Problems
- Problem Identification
- Eight Essentials to Defining a Problem
- Problem Solving in Action
Session 3: Making Decisions
- What it Means
- Three Types of Decisions
- Advice from an Expert
- Facts vs. Information
- Eight Ingredients for Good Decision Making
- Decision-Making Traps
Session 4: Getting Real
- Introduction
- Case Study
- Questions
Session 5: The Problem Solving Model
- Model Overview
- Another Perspective
- Keeping an Open Mind
- Solving Problems the Right Way
- Real Problems
- Making Connections
- Phase One
- Definition
- Analysis
- Phase Two
- Brainstorming
- Checkerboard
- Research and Report
- Evaluation
- Decision Making
- Phase Three
- Solution Planning Worksheet
Session 6: Case Study
- Case Study
- Making Connections
Session 7: The Problem Solving Toolkit
- The Basic Tools
- Criteria
- Legitimizing Problems and Positions
- The Communication Funnel
- The Fishbone, Part One
- The Fishbone, Part Two
- Degrees of Support
- About Brainstorming
- Before Brainstorming
- During Brainstorming
- After Brainstorming
- Limitations of Brainstorming
- Brainwriting
- Step One: Create a List
- Step Two: Create the Diagram
- Step Three: Link and Categorize
- Step Four: Finalize and Review
- Brainstorming and Brainwriting
- More Methods
Session 8: Aspirinia
- Introduction
- Individual Action Steps
Session 9: Swotting Up
- SWOT Analysis
- SWOT Matrix
- SWOT Checklist
- Individual Analysis
Session 10: Making Good Group Decisions
- Working Toward the Decision
- Model Review
- Decision Frames
- Stepladder Technique
- The Delphi Technique
- Nominal Group Technique
- Avoiding Fatal Mistakes
- Fighting the Status Quo
Session 11: Analyzing and Selecting Solutions
- Selecting Criteria
- Deciding on Wants/Needs
- The Cost-Benefit Analysis
- Creating a Cost-Benefit Analysis
- Making Connections
- Creating a Cost-Benefit Analysis
Session 12: Planning and Organizing
- Introduction
- Follow-Up Analysis
- Evaluate
- Adapt, Close, and Celebrate
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 6 - Building Your Self Esteem and Assertiveness Skills Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment, Part 1
- Pre-Assignment, Part 2
- Pre-Assignment, Part 3
Session 2: What Is Self-Esteem?
- Defining Self-Esteem
- Self-Esteem and Confidence
- Origins of Low Self-Esteem
- Conditioned Behavior
- Changing the Conditioning
- Putting Things in Perspective
Session 3: Improving Self-Esteem
- Stop Spreading Negative Messages
- Generalizations
- Negative and Negating Comments
- Changing Your Language
- Throw out Perfectionism
- Creating Healthy Patterns
Session 4: Building Self-Esteem
- Building Confidence in Others
- Putting Others at Ease
- Presenting Yourself Well
- Creating Positive Impressions
- Our Thoughts on Creating Impressions
- Choosing Your Actions
Session 5: Increasing Our Self-Esteem
- Assessing Internal Factors
- Building Up and Tearing Down
- Our Thoughts on Building and Tearing
- Where Am I?
Session 6: Esteemed Confidence
- Techniques that Work
- Pretend You Are Confident
- Technique 1
- When Your Positive Self-Talk Doesn't Listen
- Technique 2
- When You Meet People, Look Them in the Eye
- Technique 3
- Dance
- Technique 4
- Know Your Stuff
- Technique 5
- Rehearsal is the Best Confidence Builder
- Technique 6
- Every Day, Remind Yourself That You Have Done Some Things Well
- Technique 7
- Read Inspiring Biographies and Autobiographies
- Technique 8
- Be Thankful
- Technique 9
- Push Yourself to Accomplish Short-Term Goals
- Technique 10
- Do Something for Yourself Every Week
- Technique 11
Session 7: The Power of Thought
- Identifying the Situations
- Negative Thoughts
- Controlling Your Thoughts
- Flip it Around
- Tyrone's Thinking
- Discussion Questions
- Discussing Tyrone's Thoughts
- Avoiding Traps
- Removing the Distortions
Session 8: Ask for What You Want
- What Do You Want?
- Ask Assertively and Effectively
- Your Heart's Desire
- Marlene's Story
- Discussion Question
Session 9: Create What You Want
- Identifying Dreams and Setting Goals
- SPIRIT Goals
- My Own Goal Setting
Session 10: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 7 - Body Language Basics Online Certificate Course
Module One - Getting Started
Module Two -Communicating with Body Language
- Learning a new language
- The power of body language
- More than words
- Actions speak louder than words
Module Three - Reading Body Language
- Head position
- Translating gestures into words
- Open vs Closed body language
- The eyes have it
Module Four - Body Language Mistakes
- Poor posture
- Invading personal space
- Quick movements
- Fidgeting
Module Five - Gender Differences
- Facial Expressions
- Personal Distances
- Female Body Language
- Male Body Language
Module Six - Nonverbal Communication
- Common gestures
- The signals you send to others
- It's not what you say, it's how you say it
- What your posture says
Module Seven - Facial Expressions
- Linked with emotion
- Micro-expressions
- Facial action coding systems (FACS)
- Universal facial expressions
Module Eight - Body Language in Business
- Communicate with power
- Cultural differences
- Building trust
- Mirroring
Module Nine - Lying and Body Language
- Watch their hands
- Forced smiles
- Eye contact
- Changes in posture
Module Ten - Improve your Body Language
- Be aware of your movements
- The power of confidence
- Position and posture
- Practice in a mirror
Module Eleven - Matching your Words to your Movement
- Involuntary movements
- Say what you mean
- Always be consistent
- Actions will trump words
Module Twelve - Wrapping Up
Course 8 - Dealing With Difficult People Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Conflict as Communication
- Understanding Conflict
- Do We Have To Fight?
- What is A Conflict?
- How About Avoidance?
- Self-Assessment
- Initiating the Move
Session 3: Benefits of Confrontation
- To Talk or Not to Talk
- Determining Your Involvement
- Reciprocal Relationships
- Pre-Assignment Review
- Improving Relationships
Session 4: Preventing Problems
- The Importance of Empathy
- Dangerous Misconceptions
- How You Prevent Problems
- Preventing Problems
Session 5: Getting Focused
- Getting to the Heart of the Matter
- What's Missing?
- Peeling to the Core
- The Three F's
- Facts
- Frequency
- Frustrated Relationship
Session 6: Managing Anger
- Coping Strategies
- Expressing Anger
- Dealing with Other People's Anger
- Guidelines for Assertive Anger
- Start Positively
- Be Direct
- Specify the Degree of Anger
- Don't Accuse Others of Making You Angry
- Share Your Feelings of Threat and Fear
- Acknowledge Your Responsibility
- Avoid Self-Put Downs
- Self-Protective Techniques to Block Criticism
Session 7: Dealing with Problems
- Dealing with Problems
- Working With the Suggestions
- Explaining the Suggestions
- Causes of Difficult Behavior
- The Difficulty of Others
- Dealing with Others
Session 8: The Three-Step Conflict Resolution Model
- The Three-Step Model
- Research
- Presentation
- Presentation – What to Do
- Take Action
- Getting the Hang of Things
Session 9: Practice Makes Pretty Good
- Planning: Step 1 - Research
- Planning: Step 2 - Presentation
- Planning: Step 3 - Take Action
Session 10: Changing Yourself
- Negative vs. Positive Interactions
- Negative Interaction
- Positive Interaction
- Take the Wheel!
- Walking Away
- Your Organization
- Dealing with Negative Feelings
- Put Yourself in Charge of You
- Monitor Your Self-Talk
- Be in Control
- Work on Your Sense of Humor
- Have a Support Team
Session 11: Why Don't People Do What They Are Supposed To?
- The Big Question
- Answering the Question
Session 12: De-Stress Options to Use When Things Get Ugly
- Belly Breathing
- Visualize
- Music
- Acupressure and Massages
- Laughter
- General Coping Thoughts When Things Get Messy
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 9 - Communication Skills Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
Session 2: Creating Positive Relationships
- Ten Quick Wins
- Making Connections
- The Power of Words
Session 3: Growing Our Self-Awareness
- Do You Question Your Competence?
- Competence Questionnaire
- Developing Confidence
Session 4: Communication Basics
- Defining a Skilled Communicator
- Making Connections
Session 5: Communication Barriers
- Case Study: New Neighbors
- Common Barriers
- Applying the Answers
- Being Mindful
Session 6: Asking Questions
- Asking Good Questions
- Types of Open-Ended Questions
- Introduction to Probing
- Probing Methods
- Pushing My Buttons
Session 7: Listening Skills
- Can You Hear Me?
- How Do You Rate Your Listening Ability?
- Active Listening Skills
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- What Is Said and What Is Heard
- Communication Situations
Session 8: Body Language
- What Do Our Bodies Say?
- Tips and Tricks
- Managing Your Messages
- The Signals People Send
- Gestures
- Interpreting Gestures
Session 9: Communication Styles
- Understanding Dichotomies
- Making Connections
- Advantages and Disadvantages
- Dichotomies in Action
- Step Two
- Step Three
Session 10: Creating a Positive Self-Image
- Seven Things People Determine from Your Appearance
- Pre-Assignment Review
- Self-Evaluation
Session 11: Frame of Reference
- Your Frame of Reference
- Suspending Belief
- Techniques for the Workplace
- Prepare, Prepare, Prepare
- Testing Our Theories
- Delivering Your Message
- Be Direct
- Assertiveness
- Self-Attitude
- Words to Watch Out For
- Your Inner Self Talk
- Persuasion
- Thirty Ways to Persuade
- Case Study: A Negative Image
- I Messages
- The Assertive Formula
- Expressing Your No
- The Persistent Response
- Guidelines for Saying No
Session 12: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 10 - Leadership Skills for Supervisors: Communication, Coaching, and Conflict Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Pre-Assignment Review
- Making Connections
Session 3: Whats Your Type? How About Mine?
- Seeking Information
- Identifying Your Characteristics and Preferences
- Questionnaire
- What Does it Mean To Have a Number?
- Mostly As – Inquiring Rationals, Part One
- Mostly As – Inquiring Rationals, Part Two
- Mostly Bs – Authentic Idealists, Part One
- Mostly Bs – Authentic Idealists, Part Two
- Mostly Cs – Organized Guardians, Part One
- Mostly Cs – Organized Guardians, Part Two
- Mostly Ds – Resourceful Artisans, Part One
- Mostly Ds – Resourceful Artisans, Part Two
- Whats Important?
- Debrief
- Understanding Introverts and Extroverts
- Questionnaire
- Using the Continuum
- Case Study
Session 4: Understanding Leadership
- About Leadership
- The Situational Leadership II® Model
- Understanding Your Comfort Zone
- Choosing Our Style
- The Cyclical Process
- Managing Performance
- Making Connections
- Servant Leadership
- Making Connections
- Onboarding and Orientation
- First Day Disasters
- Considering the Consequences
Session 5: Manage Your Time and Your Energy
- Introduction
- Larks and Owls
- SPIRIT Goals
- Organizing Your Workspace, Part One
- Organizing Your Workspace, Part Two
- Organizing Your Workspace, Part Three
- Our Top Time Management Tip
Session 6: The Commitment Curve
- The Big Picture
- The Phases of the Curve
- Stages of the Curve
- Stage One: Uninformed Optimism
- Stage Two: Informed Pessimism
- Stage Three: Hopeful Realism
- Stage Four: Informed Optimism
- Summary
- What Can Be Done to Bridge the Commitment Gap?
Session 7: Employee Development Models
- The Coaching Model
- Step One: Frame a Conversation, Part One
- Step One: Frame a Conversation, Part Two
- Step Two: Create Opportunities
- Step Three: Create an Action Plan
- Step Four: Give Feedback, Part One
- Step Four: Give Feedback, Part Two
- The Dialogue Model
- Defining I Messages
- Building the Message
- Description Techniques
- The Consequences and Benefits Matrix
Session 8: Dealing with Conflict and Difficult Issues
- Reflection
- Techniques for Resolving Conflict
Session 9: What Successful Leaders Do
- Secrets to Success
- Creating the Right Environment
- Making Connections
- Practices to Practice
- Making Connections
Session 10: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
- Microsoft Windows XP, or later
- Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
- OSX/iOS 6 or later
- Modern and up to date Browser (Firefox, Chrome, Safari)
All systems
- Internet bandwidth of 1Mb or faster
- Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.
Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.
Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.
The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews
No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.
No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.
This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.
Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.
Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).
There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.
Individual courses are designed to be completed within 6-8 hours.
If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:
- 2 course bundle is 2 x 6-8 hours = 12-16 hours
- 3 course bundle is 3 x 6-8 hours = 18-24 hours
- 5 course bundle is 5 x 6-8 hours = 30-40 hours
- 10 course bundle is 10 x 6-8 hours = 60-80 hours
All the required material for your course is included in the online system, you do not need to buy anything else.
Yes, all our courses are interactive.
Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.
You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.
No, it is not equivalent to a college or university credit.
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.
The Certificates are valid for life and do not need renewing.
Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.
We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at , to pay via bank transfer.
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Course Summary
| Course ID: | CFS03NR10CB |
|---|---|
| Delivery Mode: |
Online |
| Access: | Lifetime |
| Tutor Support: | Yes |
| Time: | Study at your own pace |
| Duration: | 60-80 Hours for total bundle |
| Assessments: | Yes |
| Qualification: | Certificate |
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