Ultimate Mobbing in the Workplace Online Bundle, 10 Certificate Courses

The Most Comprehensive Workplace Safety Bundle

Ultimate Mobbing in the Workplace Online Bundle, 10 Certificate Courses

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The Essential Guide to Achieving Harmony in the Workplace - 10 Courses in this Bundle

  1. Mobbing in the Workplace

  2. Bullying in the Workplace

  3. Workplace Harassment

  4. How to Manage Anger and Violence in the Workplace

  5. Conflict Resolution: Getting Along In The Workplace

  6. Managing Workplace Anxiety

  7. Code of Conduct: Setting the Tone for Your Workplace

  8. Civility in the Workplace

  9. Planning for Workplace Safety

  10. Creating a Workplace Wellness Program

1. Mobbing in the Workplace: Learn how to deal with mobbing and bullying

What is Mobbing in the Workplace? You may be familiar with bullying, but mobbing is different for a few reasons. One of the things that sets it apart is how many people it involves, either by direct action or inaction, and how it spreads among people you might not expect to become bullies.

Key Learning Objectives

  • Differences between bullying and mobbing
  • Group aggression: How it hurts the victim and the workplace
  • How to deal with bullying and mobbing
  • How to make your workplace mobbing-resistant
  • How to create a policy 

2. Bullying in the Workplace: How to Avoid and Protect Yourself from Bullying

Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This course will give you the tools to deal with workplace bullying.

In this Bullying in the Workplace course, you will learn what bullying is and what it can cost an organization. You will also learn how to protect yourself from bullying, what to do if you are bullied, and what to do if you witness bullying.

Key Learning Objectives

  • Define what bullying is and is not.
  • Understand the costs of bullying to people and organizations.
  • Identify bullying behaviors and the reasons behind them.
  • Know some ways to prevent bullying and understand what role you can play.
  • Know some ways to protect yourself from bullying.
  • Know what to do if you are bullied.
  • Identify appropriate solutions for a bullying incident (within and outside the organization.)
  • Assist in creating an anti-bullying policy.

3. Workplace Harassment: Learn To Recognize & Manage Workplace Harassment

Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event; it may be against the law. This alone is what makes this topic very important for every organization.

Our Workplace Harassment course will give you the tools to recognize harassment when it occurs. It will you understand rights and responsibilities, and create a safe environment for all. Through this course you will recognize that it is necessary for everyone to identify harassment and exercise anti-harassment policies.

Three main actions constitute harassment:

  1. When someone is doing something to you to make you uneasy.
  2. When someone is saying something to you to make you feel uneasy.
  3. When someone knowingly puts your life at risk in some way.

Key Learning Objectives

  • Identify the words and actions that constitute harassment
  • Understand what the law says about harassment
  • Implement anti-harassment policies
  • Educate employees and develop anti-harassment policies
  • Discuss employer and employee's rights and responsibilities
  • Address accusations of harassment
  • Apply proper mediation procedures
  • Deal with the aftermath of harassment

4. How to Manage Anger and Violence in the Workplace: Prevent Violence In The Workplace

Every organization must do whatever it can to prevent, identify, and mitigate workplace violence. This comprehensive course includes everything that you need to get started.

In this course, you will learn a nine-stage plan to help organizations prevent violence. You will also learn how to respond to violent incidents, manage anger, and implement design and hiring practices that will keep employees safe.

Key Learning Objectives

  • Describe what workplace violence is.
  • Identify some warning signs of violence.
  • Apply the cycle of anger.
  • Understand Albert Bandura’s behavior wheel and how it applies to anger.
  • Develop a seven-step process for managing your anger and others’ anger.
  • Apply better communication and problem solving skills, which will reduce frustration and anger.
  • Develop some other ways of managing anger, including coping thoughts and relaxation techniques.
  • Use the nine components of an organizational approach to managing anger, including risk assessment processes.
  • Respond if a violent incident occurs in the workplace, on both an individual and organizational level.

5. Conflict Resolution: Getting Along In The Workplace: Learn different types of conflict, stages of conflict, helping others through conflict, and creating win/win solutions

Conflict is a necessary part of our personal growth and development. It only becomes an issue when the people involved cannot work through it. When this happens, negative energy can result, causing hurt feelings and damaged relationships. This course will teach you how to resolve conflict and gain positive results.

In this course, you will learn what conflict is all about. You will also learn about different types of conflict, stages of conflict, helping others through conflict, and creating win/win solutions. As a bonus, you will also learn supporting skills, such as communication, active listening, and body language.

Key Learning Objectives

  • Understand what conflict is and how it can escalate.
  • Understand the types of conflict and the stages of a conflict.
  • Recognize the five most common conflict resolution styles and when to use them.
  • Increase positive information flow through non-verbal and verbal communication skills.
  • Develop effective techniques for intervention strategies.
  • Become more confident of your ability to manage conflicts to enhance productivity and performance.

6. Managing Workplace Anxiety: Identify and Manage Anxiety for Better Performance!

The workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs of anxiety and the tools needed to cope and deal with it.

Our Managing Workplace Anxiety course will provide you with important skills and resources to recognize and manage workplace anxiety. By identifying these symptoms and coping skills employees and managers will be better suited in dealing with these common situations. Through this course you will be better suited to the challenges that the workplace can bring.

Key Learning Objectives

  • Explore different types of workplace anxieties
  • Learn to recognise symptoms and warning signs
  • Determine ways of coping and managing problems
  • Recognise common trigger and accelerants
  • Learn the difference between anxiety and common nervousness

7. Code of Conduct: Setting the Tone for Your Workplace: Study Code of Conduct Online Course and learn How to properly Conduct Yourself in the Workplace

Over the duration of this Code of Conduct Online Course, you will learn the whys and what of a workplace code of conduct. You learn why they are needed, who they apply to, how to develop and implement one, and how to train employees on it.

In the work-world not everything is clear cut. When dealing with many people, they can all have many ideas about what is appropriate conduct and what isn’t. This Code of Conduct Course will take the guesswork out of appropriate conduct by showing how a code of conduct is a required tool for any workplace.

Key Learning Objectives

  • Identify what a code of conduct is and why a business should have one.
  • Identify what goes into a code of conduct.
  • Discuss how to implement a code of conduct in the workplace.
  • Create a code of conduct for a business.

8. Civility in the Workplace: Create a Professional Culture That Results in Client Satisfaction

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.

Key Learning Objectives

  • Define civility, understand its causes, and enumerate at least three of it's behavioral indicators
  • Understand the costs of incivility, as well as the rewards of civility, within the workplace.
  • Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
  • Learn the basic styles of conflict resolution and identify the sytle most appropriate for managing particular conflicts in the workplace.
  • Learn skills in diagnosing the causes of uncivil behavior.
  • Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
  • Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
  • Learn facilitative communication skills such as listening and appreciative inquiry.
  • Learn specific interventions that can be utilized when there's conflict within the workplace.
  • Learn a recommended procedure for systematizing civil behavior within the workplace.

9. Planning for Workplace Safety: Be Safe At Work

Being safe at work has many benefits for yourself as an employee and for the organization that you are a part of. This course takes a look at all the tools you need to introduce, and craft, an effective safety plan for your workplace. Along the way you will learn about the particular types of responses and plans to handle incidents/accidents.

This course gives you the tools to create a workplace safety plan that covers the all the bases you need to begin to build a safe work environment. You will learn many topics including the basics of a safety policy along with the introduction of a safety plan and how to develop a communications plan. You will learn how to decide upon training solutions for common accidents/incidents and learn of the importance and structure of incident response plans. Also, the course covers 6S inspections, checklists, plus the value of an appendix for the safety plan.

Key Learning Objectives

  • Explain what a safety plan will include.
  • Understand and write an Organizational Safety Policy.
  • Know the importance of the Introduction to the Safety Plan.
  • Develop a basic Communications Plan for a specific accident/incident occurrence.
  • Decide upon training solutions to common accidents/incidents.
  • Understand and explain the importance and structure of Incident Response Plans and Critical Incident Response Plans.
  • Understand Safety Inspections and Safety Audits as methods to identify unsafe conditions and apply corrective action.
  • Use a 6S Inspection Checklist to conduct a 6S Inspection.
  • Brainstorm policies and procedures that you might find in the Appendix of a Safety Plan.
  • Help your organization write, implement, and review a safety plan.

10. Creating a Workplace Wellness Program: Learn The Benefits Of Workplace Wellness Programs

With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course will give you a framework to build a program from scratch and ways to enhance existing programs.

To begin this course, you will consider the benefits of workplace wellness programs. Then, you will learn how to create a wellness committee, outline a wellness program, gather support for it, perform appropriate research (including a needs analysis), design an appropriate package, and get buy-in for it. You will also learn how to implement the wellness program, evaluate how it is doing, and present the results in a tangible manner.

Key Learning Objectives

  • Describe the necessity of workplace wellness programs.
  • Create program elements that reflect the needs of employees and the objectives of the organization.
  • Select program elements that fit the context of current operations.
  • Establish implementation and evaluation strategies.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step-by-step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. CoursesForSuccess is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review it at any time.

The Ultimate Mobbing in the Workplace 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Mobbing in the Workplace Online Certificate Course

Session One: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

Session Two: What is Mobbing?

  • What and Why?
  • A Mobbing Scenario
  • Drawing Examples
  • Stats
  • Mobbing Reflection:

Session Three: Why Do We Turn on Each Other?

  • Hierarchies
  • Tendencies
  • Influences
  • Toxic Workplaces

Session Four: Mobbing Hurts

  • How Does Mobbing Hurt?
  • Reflection

Session Five: How to Deal with Mobbing

  • As the Victim
  • Stress Relief
  • As a Co-worker
  • Role Play Activity

Session Six: Watch For It

  • What Can Leadership Do?
  • Halting Mobbing
  • Workplace Health Check
  • A Reflection on Your Workplace

Session Seven: Make Your Own Policy

  • Creating Anti-Mobbing Policies
  • Writing the Policy
  • Educating Staff
  • Implementing and Enforcing Anti-Bullying Policies
  • Pre-Assignment Review
  • Lessons for the Workplace
  • Personal Action Plan
  • Course Summary

Course 2 - Bullying in the Workplace Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Bullying

  • What is Bullying?
  • Some Scary Statistics
  • Bullying is a Common Experience
  • Common Targets
  • The Costs of Bullying
  • Costs to the Organization

 Session 3: Why Bullies Do What They Do

  • Origins of Bullying Behavior
  • Defining Bullying Behavior
  • Summary
  • Other Types of Bullying

 Session 4: Building a Shield Against Bullies

Distorted Thinking

  • Your Toolkit Against Bullies

 Session 5: What to Do If It Happens to You

  • Telling it Like it Is
  • When Does Bullying Happen?
  • How Do I Know If I’m Being Bullied?
  • Strategies That Don’t Work
  • Short-Term Survival Tips
  • Long-Term Strategies for Success
  • Take Care of Priorities
  • Take Time and Make a Plan
  • Act!
  • Applying My Skills

 Session 6: What to Do If You Witness Bullying

  • Speak Up!
  • Case Study
  • Things to Say

 Session 7: Creating an Anti-Bullying Workplace

  • Creating Anti-Bullying Policies
  • Writing the Policy
  • Educating Staff
  • Implementing and Enforcing Anti-Bullying Policies
  • Lessons for the Workplace, Questions 1 - 4
  • Lessons for the Workplace, Questions 5 - 8

 Session 8: The Law on Bullying

  • The Law on Bullying Around the World
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Workplace Harassment Online Certificate Course

Module One - Getting Started

Module Two - The Background

  • The law
  • Identifying harassment
  • Anti-harassment policies

Module Three - Developing an Anti-Harassment Policy

  • An anti-harassment policy: What should be covered?
  • How model policies work
  • Steps to a healthy work place
  • Educating employees

Module Four - Policies in the Workplace

  • Anti-harassment policy statements
  • Employee's rights and responsibilities
  • Employer's rights and responsibilities

Module Five - Proper Procedures in the Workplace

  • If you are being harassed
  • If you are accused of harassing
  • The investigation
  • Remedies

Module Six - Fasle Allegations

  • How to address the situation
  • Confidentiality
  • Monitoring the situation
  • Retaliation
  • Appeals

Module Seven - Other Options

  • Union grievance procedures
  • Mediation: Getting help from outside organisation

Module Eight - Sexual Harassment

  • Defining sexual harassment
  • Elements of harassment
  • Common scenarios

Module Nine - Mediation

  • What is mediation?
  • Deciding if it's right
  • How to implement

Module Ten - Conflict Resolution

  • How to resolve the situation
  • Seeing both sides
  • Deciding the consequence

Module Eleven - The Aftermath

  • How to move on
  • Monitoring the situation
  • Learning from mistakes

Module Twelve - Wrapping Up

Words from the Wise

  • JOHN F. KENNEDY - One man can make a difference, and every man should try.
  • NAPOLEON HILL - Victory is always possible for the person who refuses to stop fighting
  • DR. MARTIN LUTHER KING JR - We must learn to live together as brothers or perish together as fools.

Course 4 - How to Manage Anger and Violence in the Workplace Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What is Workplace Violence?

  • Defining Violence
  • The Cycle of Violence
  • The Warning Signs
  • Maintaining Context

 Session 3: Understanding the Behavior Wheel

  • The Behavior Wheel
  • Case Study
  • Anger and the Behavior Wheel

 Session 4: The Anger Management Process

  • The Seven Steps
  • Step One: Decide What to Do
  • Step Two: Be Direct
  • Mini Case Study
  • Step Three: Acknowledge Feelings
  • Step Four: Find Something in Common
  • Step Five: Depersonalize
  • Feedback vs. Attacks
  • Responding Appropriately
  • Mini Case Study
  • Step Six: Getting to the Real Issues
  • Case Study, Part One
  • Case Study, Part Two
  • Case Study, Part Three
  • Case Study, Part Four
  • Case Study, Part Five
  • Letting Go, Part One
  • Letting Go, Part Two

 Session 5: Communicating Better

  • Building Your Message
  • I Messages
  • The Assertiveness Formula
  • Applying the Assertiveness Formula
  • Making Connections
  • Asking Questions
  • Planning Your Questions
  • Three Keys

 Session 6: Basic Problem Solving Tools

  • The Three-Phase Model
  • The Problem Solving Model
  • The Importance of the Model
  • Another Perspective
  • Keeping an Open Mind
  • Solving Problems the Right Way
  • Phase One
  • Perception
  • Definition
  • Analysis, Part One
  • Analysis, Part Two
  • Analysis, Part Three
  • Phase Two
  • Creative Thinking Methods
  • Checkerboard
  • Research and Report
  • Evaluation
  • Decision Making
  • Phase Three
  • Planning
  • Implementation
  • Solution Planning Worksheet
  • The Problem Solving Toolkit
  • Using Criteria
  • Force Field Analysis
  • Legitimizing Problems and Positions
  • Task Information
  • Skill Application
  • Phase Two: Decision Making
  • Phase Three: Planning and Organizing

 Session 7: Other Ways of Managing Anger

  • Coping Strategies
  • Sanctuary
  • Relaxation Techniques

 Session 8: A Systems Approach

  • The Nine Stage Plan

 Session 9: Developing a Policy and Program

  • The Policy: The Purpose
  • The Policy: The Elements
  • The Policy: Staff Responsibilities
  • The Programs

 Session 10: Risk Assessment

  • The Five Stages
  • Stage One: The Risk Assessment Team
  • Stage Two: The Workplace Assessment
  • Stage Three, Part One: Victim Assessment
  • Stage Three, Part Two: Perpetrator Assessment
  • Red Flags
  • Stage Four: Workplace Survey
  • Stage Five: Developing a Hazard Checklist
  • Part One: Case Study (Summary)
  • Part One: Case Study (Floor Plan)
  • Part One: Case Study (Staff Hours)
  • Part Two: Risk Assessment (Workplace Assessment)
  • Part Two: Risk Assessment (Victim Assessment)
  • Part Two: Risk Assessment (Perpetrator Assessment)
  • Part Two: Risk Assessment (Workplace Survey)
  • Part Two: Risk Assessment (Hazard Checklist)

 Session 11: Hiring Practices

  • Getting it Right
  • Key Strategies
  • Checking Tests Out

 Session 12: Workplace Design

  • Layout Issues with the Acme Widgets Company: Case Study
  • Task

 Session 13: Workplace Practices and Procedures

  • Workplace Policies
  • Human Resources
  • Staff Management
  • Security Measures
  • Workplace Procedures

 Session 14: Security Systems and Personnel

  • Systems Criteria
  • Security Systems, Part One
  • Security Systems, Part Two
  • Security Personnel
  • Case Study: Staffing Schedule
  • Case Study: Floor Plan
  • Task

 Session 15: Training Programs

  • Developing a Program
  • Contents of the Program
  • Summary

 Session 16: Developing Emergency Response Plans

  • Guide to Developing a Plan
  • People to Include
  • Items to Address
  • Case Study: Summary
  • Case Study: Floor Plan
  • Case Study: Staff Hours
  • Case Study: Security Systems
  • Task

 Session 17: Program Review

  • Review Components

 Session 18: Developing a Threat Response Process

  • Introduction
  • The 14 Stages
  • The Threat Review Team

 Session 19: The Immediate Response

  • What To Do When Violence Happens
  • Next Steps
  • Stage One of the Threat Response Process, Part One
  • Stage One of the Threat Response Process, Part Two
  • Case Study
  • Questions, Part One
  • Questions, Part Two
  • Questions, Part Three
  • Questions, Part Four

 Session 20: Consulting with the Experts

  • Stage Two

 Session 21: Gathering Additional Information

  • Gathering Information
  • Case Study
  • Questions, Part One
  • Questions, Part Two
  • Questions, Part Three

 Session 22: Re-Evaluating Information

  • Stage Four
  • Stage Five

 Session 23: Communicating Incidents and Threats

  • Stage Six, Part One
  • Stage Six, Part Two
  • Developing a Communication Plan
  • Staff List
  • Questions

 Session 24: Interviewing Employees

  • Stage Seven
  • Stage Eight
  • Making Connections
  • Task

 Session 25: Risk Level Analysis

  • Stage Nine
  • The Five Categories
  • Case Studies, Part One
  • Case Studies, Part Two

 Session 26: Reviewing the Options

  • Stage Ten
  • Possible Outcomes
  • About Termination
  • Stages Eleven, Twelve, and Thirteen

 Session 27: Analyzing the Impact

  • About Stage Fourteen
  • Debriefing for the Threat Assessment Team
  • Helping the Healing

 Session 28: Incident Response Checklist

  • Framework Checklist, Part One
  • Framework Checklist, Part Two
  • Framework Checklist, Part Three
  • Framework Checklist, Part Four
  • Framework Checklist, Part Five
  • Framework Checklist, Part Six
  • Framework Checklist, Part Seven
  • Framework Checklist, Part Eight
  • Framework Checklist, Part Nine
  • Framework Checklist, Part Ten
  • Framework Checklist, Part Eleven
  • Framework Checklist, Part Twelve
  • Framework Checklist, Part Thirteen
  • Framework Checklist, Part Fourteen
  • Framework Checklist, Part Fifteen
  • Framework Checklist, Part Sixteen

 Session 29: Process Application

  • Reviewing the Process, Part One
  • Reviewing the Process, Part Two
  • Reviewing the Process, Part Three
  • Reviewing the Process, Part Four
  • Reviewing the Process, Part Five

 Session 30: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Conflict Resolution: Getting Along In The Workplace Online Certificate Course

Session One: Course Overview

Session Two: Defining Conflict

  • What is Conflict?
  • Positives and Negatives

Session Three: Types of Conflict

Session Four: Open Conflict vs. Hidden Conflict

Session Five: Spontaneous and Reflective Behavior

Session Six: The Johari Window

  • Understanding the Johari Window
  • My Window
  • Case Study: Spontaneous and Reflective Behaviors

Session Seven: Stages of Conflict

  • The Five Stages of Conflict
  • Another Version of the Conflict Process
  • Conflict Outcomes
  • Strategies for Dealing with Conflict

Session Eight: Creating the Win/Win

Session Nine: Conflict Resolution Style Questionnaire

  • The Questionnaire
  • Scoring
  • The Conflict Grid
  • Pros and Cons

Session Ten: The Role of Communication in Conflict Resolution

  • The Communication Chain
  • Other Barriers
  • Establishing Positive Intent

Session Eleven: Active Listening Skills

Session Twelve: Paraphrasing Skills

  • What is Paraphrasing?
  • Making Connections

Session Thirteen: Powerful Questions

  • Asking Questions
  • Probing Techniques

Session Fourteen: Body Language

Session Fifteen: Pre-Assignment Review

Session Sixteen: The Conflict/Opportunity Test

  • The Conflict/Opportunity Test
  • Skills Test

Session Seventeen: Conflict and Its Resolution

  • Visualizing Conflict
  • A Strategy for Conflict Resolution

Session Eighteen: Helping Others Through Conflict

  • Preparing for Conflict
  • Conflict Resolution with Facilitation
  • Setting Norms
  • Coaching Through Conflict
  • Managing Your Emotions

Course 6 - Managing Workplace Anxiety Online Certificate Course

Module One - Getting Started

Module Two - Common Types of Anxiety

  • Social anxiety
  • Generalised anxiety disorder
  • Panic disorder
  • Phobias

Module Three - Recognising Symptoms in Others

  • Avoiding social situations
  • Difficulty in accepting negative feedback
  • Difficulty in focusing on tasks
  • Irrational fears

Module Four - Coping Strategies (Part 1)

  • Keeping a journal
  • Power of positive thinking
  • Hve a "Me" place you can go
  • Establish attainable goals

Module Five - Coping Strategies (Part 2)

  • Talk with friends and family
  • Get enough sleep
  • Eating well and exercise
  • Begin small and build up to larger challenges

Module Six - Don't Avoid the Situation

  • It's OK to make a mistake
  • Accept the situation and move on
  • Avoidance can cause a cycle of anxiety
  • Identify the trigger

Module Seven - Differences in Anxiety and Normal Nervousness

  • It runs along a spectrum
  • Anxiety can happen without a cause
  • The length of time symptoms last
  • It's an exaggeration of normal feelings

Module Eight - Physical Symptoms

  • Rapid heartbeat
  • Panic attack
  • Headache
  • Trembling or shaking

Module Nine - Recognise the Positive Aspects of Anxiety

  • It alerts us to danger
  • Improves self-awareness
  • Can be a great motivator
  • Prevent mistakes

Module Ten - Common Anxiety Triggers

  • Uncertainty or fear of the unknown
  • Holding in feelings
  • Public speaking / speaking up
  • Trying to be perfect

Module Eleven - When to Seek Extra Help?

  • Feeling overwhelmed
  • Physical changes
  • Unable to work or function
  • Panic attacks

Module Twelve - Wrapping Up

Course 7 - Code of Conduct: Setting the Tone for Your Workplace Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What Is It, and Why?

  • For Your Consideration, Part One
  • For Your Consideration, Part Two
  • Pre-Assignment Review

 Session 3: What to Leave In, What to Leave Out

  • What to Leave In, What to Leave Out
  • What to Include
  • What to Exclude
  • Identifying Areas of Risk, Part One
  • Identifying Areas of Risk, Part Two
  • Evaluation Methods
  • Who Writes It? Part One
  • Who Writes It? Part Two

 Session 4: What’s It All About?

  • In a Word
  • Spreading the Word
  • Training
  • Violations

 Session 5: A Random Sample

  • Sample Codes
  • Asimov’s Three Laws of Robotics
  • Code of Conduct for Members of the United States Armed Forces
  • Principles of Conduct for the International Red Cross and Red Crescent Movement and NGOs in Disaster Response Programmes
  • For Your Consideration

 Session 6: What to Do When You Make a Mistake

  • What to Do When You Make a Mistake

 Session 7: Auditing

  • Auditing
  • Auditing Techniques
  • Sample Audit Questions

 Session 8: Putting it Together

  • The Toolbox
  • Online resources
  • Making Connections
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 8 - Civility in the Workplace Online Certificate Course

Module One - Getting Started

Module Two - Introduction

  • What is Uncivil Behavior?
  • Three reasons why you should be civil
  • Dealing with difficult personalities
  • Cost and rewards

Module Three - Effective Work Etiquette

  • Greetings
  • Respect
  • Involvement
  • Being politically correct

Module Four - Costs and Rewards

  • Incivility and the costs
  • Civility and rewards
  • Four causes of incivility
  • How to overcome it

Module Five - Conflict Resolution

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Module Six - Getting to the Cause

  • Examining the root cause
  • Creating a cause-and-effect diagram
  • Forgiveness
  • Benefits of resolution

Module Seven - Communication

  • Para-verbal communication
  • Non-verbal communication
  • Listening skills
  • Appreciative inquiry

Module Eight - Negotiation

  • Three sides to incivility
  • Mediation
  • Arbitration
  • Creative problem-solving

Module Nine - Identifying your Needs

  • Completing a needs analysis
  • Focus groups
  • Observations
  • Anonymous surveys

Module Ten - Writing a Civility Policy

  • Designating the core group
  • Defining what is unacceptable behavior
  • Defining the consequence
  • Writing the policy

Module Eleven - Implementing the Policy

  • The first steps
  • Training
  • Addressing complaints
  • Enforcing violators

Module Twelve - Wrapping up

Course 9 - Planning for Workplace Safety Online Certificate Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Writing a Safety Plan

  •     Elements of the Plan
  •     Additional Tips

Session 3: Organizational Safety Policy

  •     Policy Statement
  •     Policy Statement Activity

Session 4: Introduction to the Safety Plan

  •     Overview, Part One
  •     Overview, Part Two
  •     Purpose and Expectations of the Safety Plan
  •     Responsibilities for Safety

Session 5: Communications Plan

  •     Two Way Communication
  •     Considerations in Developing your Communications Plan
  •     What to Communicate
  •     Key Actions in Communicating Effectively
  •     The Communications Plan: Who
  •     The Communications Plan: Why
  •     The Communications Plan: When
  •     The Communications Plan: What
  •     The Communications Plan: How
  •     Tips
  •     Making Connections

Session 6: Safety Training

  •     Employee Orientation Safety Training
  •     Health and Safety Representatives
  •     Additional Training
  •     Contractors and Visitors
  •     Employee Orientation
  •     Deciding Training

Session 7: Incident Response Plan (with Critical Incident Response Plan)

  •     Understanding General Processes
  •     Why Do We Investigate Incidents?
  •     Investigation Process
  •     Incident Response Plan
  •     Critical Incident Response Plan
  •     The Safety Plan

Session 8: Safety and Health Inspections (with 6S)

  •     Safety and Health Inspections
  •     Frequency of Inspections
  •     6S
  •     Adding Safety: 6S, Part One
  •     Adding Safety: 6S, Part Two

Session 9: Safety Audits

  •     Audit Primer
  •     Types of Audits
  •     Three Levels of Audit
  •     Compliance Nature of Audits
  •     Audit Schedule

Session 10: Appendix

  •     Policies and Procedures

A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 10 - Creating a Workplace Wellness Program Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment, Part One
  • Pre-Assignment, Part Two
  • Pre-Assignment, Part Three

 Session 2: The Case for Wellness

  • Benefits of Workplace Wellness Programs
  • Bottom Line Benefits
  • Extending Beyond the Workplace
  • Program Elements

 Session 3: Building the Foundation

  • Creating the Committee
  • Sample Terms of Reference – ABC Company Wellness Committee
  • Making Connections
  • Outlining the Program
  • Making Connections
  • Making Connections Answer
  • Gathering Resources
  • Identifying Resources
  • Gathering Resources
  • Cultural Elements
  • Questionnaire

 Session 4: Gathering Support

  • Taking Action
  • Reflection

 Session 5: Gathering Data

  • Gathering Data
  • Challenges with Data
  • Other Ways to Measure
  • Current Reality – Pre-Assignment Review
  • Making Connections (Part Two)
  • Looking Around Us
  • Research Help
  • Get Organized
  • Preview
  • Ask
  • Read
  • Read, Part Two
  • Summarize
  • Summarize, Part Two
  • Summarize, Part Two
  • Summarize, Part Three
  • Evaluate

 Session 6: Performing a Needs Analysis

  • The ICE Method
  • When is a Wellness Program Not Appropriate?
  • Underlying Issues
  • Three Steps
  • The ICE Cycle
  • Isolating
  • Consulting
  • Evaluating
  • Making the Pitch

 Session 7: Program Elements

  • Case Study One: From Sedentary to Sensational
  • Case Study Two: Smoking Cessation Program
  • Case Study Three: Nutrition Program
  • Case Study Four: Alcohol and Drug Program
  • Case Study Five: New Parent Program
  • Case Study Six: Flexible Work Hours Program

 Session 8: Implementing Your Workplace Wellness Program

  • Implementation Options
  • Tips for Success
  • Identifying Motivators

 Session 9: Reviewing the Plan

  • Evaluating Prior to Launch
  • Getting the Executive on Board
  • Getting Employees on Board

 Session 10: Evaluating and Reporting Results

  • Ratios and Statistics
  • Gathering Statistics
  • Understanding Ratios
  • Making it Count

 A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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About this Course

The Essential Guide to Achieving Harmony in the Workplace - 10 Courses in this Bundle

  1. Mobbing in the Workplace

  2. Bullying in the Workplace

  3. Workplace Harassment

  4. How to Manage Anger and Violence in the Workplace

  5. Conflict Resolution: Getting Along In The Workplace

  6. Managing Workplace Anxiety

  7. Code of Conduct: Setting the Tone for Your Workplace

  8. Civility in the Workplace

  9. Planning for Workplace Safety

  10. Creating a Workplace Wellness Program

1. Mobbing in the Workplace: Learn how to deal with mobbing and bullying

What is Mobbing in the Workplace? You may be familiar with bullying, but mobbing is different for a few reasons. One of the things that sets it apart is how many people it involves, either by direct action or inaction, and how it spreads among people you might not expect to become bullies.

Key Learning Objectives

  • Differences between bullying and mobbing
  • Group aggression: How it hurts the victim and the workplace
  • How to deal with bullying and mobbing
  • How to make your workplace mobbing-resistant
  • How to create a policy 

2. Bullying in the Workplace: How to Avoid and Protect Yourself from Bullying

Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This course will give you the tools to deal with workplace bullying.

In this Bullying in the Workplace course, you will learn what bullying is and what it can cost an organization. You will also learn how to protect yourself from bullying, what to do if you are bullied, and what to do if you witness bullying.

Key Learning Objectives

  • Define what bullying is and is not.
  • Understand the costs of bullying to people and organizations.
  • Identify bullying behaviors and the reasons behind them.
  • Know some ways to prevent bullying and understand what role you can play.
  • Know some ways to protect yourself from bullying.
  • Know what to do if you are bullied.
  • Identify appropriate solutions for a bullying incident (within and outside the organization.)
  • Assist in creating an anti-bullying policy.

3. Workplace Harassment: Learn To Recognize & Manage Workplace Harassment

Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event; it may be against the law. This alone is what makes this topic very important for every organization.

Our Workplace Harassment course will give you the tools to recognize harassment when it occurs. It will you understand rights and responsibilities, and create a safe environment for all. Through this course you will recognize that it is necessary for everyone to identify harassment and exercise anti-harassment policies.

Three main actions constitute harassment:

  1. When someone is doing something to you to make you uneasy.
  2. When someone is saying something to you to make you feel uneasy.
  3. When someone knowingly puts your life at risk in some way.

Key Learning Objectives

  • Identify the words and actions that constitute harassment
  • Understand what the law says about harassment
  • Implement anti-harassment policies
  • Educate employees and develop anti-harassment policies
  • Discuss employer and employee's rights and responsibilities
  • Address accusations of harassment
  • Apply proper mediation procedures
  • Deal with the aftermath of harassment

4. How to Manage Anger and Violence in the Workplace: Prevent Violence In The Workplace

Every organization must do whatever it can to prevent, identify, and mitigate workplace violence. This comprehensive course includes everything that you need to get started.

In this course, you will learn a nine-stage plan to help organizations prevent violence. You will also learn how to respond to violent incidents, manage anger, and implement design and hiring practices that will keep employees safe.

Key Learning Objectives

  • Describe what workplace violence is.
  • Identify some warning signs of violence.
  • Apply the cycle of anger.
  • Understand Albert Bandura’s behavior wheel and how it applies to anger.
  • Develop a seven-step process for managing your anger and others’ anger.
  • Apply better communication and problem solving skills, which will reduce frustration and anger.
  • Develop some other ways of managing anger, including coping thoughts and relaxation techniques.
  • Use the nine components of an organizational approach to managing anger, including risk assessment processes.
  • Respond if a violent incident occurs in the workplace, on both an individual and organizational level.

5. Conflict Resolution: Getting Along In The Workplace: Learn different types of conflict, stages of conflict, helping others through conflict, and creating win/win solutions

Conflict is a necessary part of our personal growth and development. It only becomes an issue when the people involved cannot work through it. When this happens, negative energy can result, causing hurt feelings and damaged relationships. This course will teach you how to resolve conflict and gain positive results.

In this course, you will learn what conflict is all about. You will also learn about different types of conflict, stages of conflict, helping others through conflict, and creating win/win solutions. As a bonus, you will also learn supporting skills, such as communication, active listening, and body language.

Key Learning Objectives

  • Understand what conflict is and how it can escalate.
  • Understand the types of conflict and the stages of a conflict.
  • Recognize the five most common conflict resolution styles and when to use them.
  • Increase positive information flow through non-verbal and verbal communication skills.
  • Develop effective techniques for intervention strategies.
  • Become more confident of your ability to manage conflicts to enhance productivity and performance.

6. Managing Workplace Anxiety: Identify and Manage Anxiety for Better Performance!

The workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs of anxiety and the tools needed to cope and deal with it.

Our Managing Workplace Anxiety course will provide you with important skills and resources to recognize and manage workplace anxiety. By identifying these symptoms and coping skills employees and managers will be better suited in dealing with these common situations. Through this course you will be better suited to the challenges that the workplace can bring.

Key Learning Objectives

  • Explore different types of workplace anxieties
  • Learn to recognise symptoms and warning signs
  • Determine ways of coping and managing problems
  • Recognise common trigger and accelerants
  • Learn the difference between anxiety and common nervousness

7. Code of Conduct: Setting the Tone for Your Workplace: Study Code of Conduct Online Course and learn How to properly Conduct Yourself in the Workplace

Over the duration of this Code of Conduct Online Course, you will learn the whys and what of a workplace code of conduct. You learn why they are needed, who they apply to, how to develop and implement one, and how to train employees on it.

In the work-world not everything is clear cut. When dealing with many people, they can all have many ideas about what is appropriate conduct and what isn’t. This Code of Conduct Course will take the guesswork out of appropriate conduct by showing how a code of conduct is a required tool for any workplace.

Key Learning Objectives

  • Identify what a code of conduct is and why a business should have one.
  • Identify what goes into a code of conduct.
  • Discuss how to implement a code of conduct in the workplace.
  • Create a code of conduct for a business.

8. Civility in the Workplace: Create a Professional Culture That Results in Client Satisfaction

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.

Key Learning Objectives

  • Define civility, understand its causes, and enumerate at least three of it's behavioral indicators
  • Understand the costs of incivility, as well as the rewards of civility, within the workplace.
  • Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
  • Learn the basic styles of conflict resolution and identify the sytle most appropriate for managing particular conflicts in the workplace.
  • Learn skills in diagnosing the causes of uncivil behavior.
  • Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
  • Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
  • Learn facilitative communication skills such as listening and appreciative inquiry.
  • Learn specific interventions that can be utilized when there's conflict within the workplace.
  • Learn a recommended procedure for systematizing civil behavior within the workplace.

9. Planning for Workplace Safety: Be Safe At Work

Being safe at work has many benefits for yourself as an employee and for the organization that you are a part of. This course takes a look at all the tools you need to introduce, and craft, an effective safety plan for your workplace. Along the way you will learn about the particular types of responses and plans to handle incidents/accidents.

This course gives you the tools to create a workplace safety plan that covers the all the bases you need to begin to build a safe work environment. You will learn many topics including the basics of a safety policy along with the introduction of a safety plan and how to develop a communications plan. You will learn how to decide upon training solutions for common accidents/incidents and learn of the importance and structure of incident response plans. Also, the course covers 6S inspections, checklists, plus the value of an appendix for the safety plan.

Key Learning Objectives

  • Explain what a safety plan will include.
  • Understand and write an Organizational Safety Policy.
  • Know the importance of the Introduction to the Safety Plan.
  • Develop a basic Communications Plan for a specific accident/incident occurrence.
  • Decide upon training solutions to common accidents/incidents.
  • Understand and explain the importance and structure of Incident Response Plans and Critical Incident Response Plans.
  • Understand Safety Inspections and Safety Audits as methods to identify unsafe conditions and apply corrective action.
  • Use a 6S Inspection Checklist to conduct a 6S Inspection.
  • Brainstorm policies and procedures that you might find in the Appendix of a Safety Plan.
  • Help your organization write, implement, and review a safety plan.

10. Creating a Workplace Wellness Program: Learn The Benefits Of Workplace Wellness Programs

With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course will give you a framework to build a program from scratch and ways to enhance existing programs.

To begin this course, you will consider the benefits of workplace wellness programs. Then, you will learn how to create a wellness committee, outline a wellness program, gather support for it, perform appropriate research (including a needs analysis), design an appropriate package, and get buy-in for it. You will also learn how to implement the wellness program, evaluate how it is doing, and present the results in a tangible manner.

Key Learning Objectives

  • Describe the necessity of workplace wellness programs.
  • Create program elements that reflect the needs of employees and the objectives of the organization.
  • Select program elements that fit the context of current operations.
  • Establish implementation and evaluation strategies.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step-by-step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. CoursesForSuccess is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review it at any time.

The Ultimate Mobbing in the Workplace 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Mobbing in the Workplace Online Certificate Course

Session One: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

Session Two: What is Mobbing?

  • What and Why?
  • A Mobbing Scenario
  • Drawing Examples
  • Stats
  • Mobbing Reflection:

Session Three: Why Do We Turn on Each Other?

  • Hierarchies
  • Tendencies
  • Influences
  • Toxic Workplaces

Session Four: Mobbing Hurts

  • How Does Mobbing Hurt?
  • Reflection

Session Five: How to Deal with Mobbing

  • As the Victim
  • Stress Relief
  • As a Co-worker
  • Role Play Activity

Session Six: Watch For It

  • What Can Leadership Do?
  • Halting Mobbing
  • Workplace Health Check
  • A Reflection on Your Workplace

Session Seven: Make Your Own Policy

  • Creating Anti-Mobbing Policies
  • Writing the Policy
  • Educating Staff
  • Implementing and Enforcing Anti-Bullying Policies
  • Pre-Assignment Review
  • Lessons for the Workplace
  • Personal Action Plan
  • Course Summary

Course 2 - Bullying in the Workplace Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Bullying

  • What is Bullying?
  • Some Scary Statistics
  • Bullying is a Common Experience
  • Common Targets
  • The Costs of Bullying
  • Costs to the Organization

 Session 3: Why Bullies Do What They Do

  • Origins of Bullying Behavior
  • Defining Bullying Behavior
  • Summary
  • Other Types of Bullying

 Session 4: Building a Shield Against Bullies

Distorted Thinking

  • Your Toolkit Against Bullies

 Session 5: What to Do If It Happens to You

  • Telling it Like it Is
  • When Does Bullying Happen?
  • How Do I Know If I’m Being Bullied?
  • Strategies That Don’t Work
  • Short-Term Survival Tips
  • Long-Term Strategies for Success
  • Take Care of Priorities
  • Take Time and Make a Plan
  • Act!
  • Applying My Skills

 Session 6: What to Do If You Witness Bullying

  • Speak Up!
  • Case Study
  • Things to Say

 Session 7: Creating an Anti-Bullying Workplace

  • Creating Anti-Bullying Policies
  • Writing the Policy
  • Educating Staff
  • Implementing and Enforcing Anti-Bullying Policies
  • Lessons for the Workplace, Questions 1 - 4
  • Lessons for the Workplace, Questions 5 - 8

 Session 8: The Law on Bullying

  • The Law on Bullying Around the World
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Workplace Harassment Online Certificate Course

Module One - Getting Started

Module Two - The Background

  • The law
  • Identifying harassment
  • Anti-harassment policies

Module Three - Developing an Anti-Harassment Policy

  • An anti-harassment policy: What should be covered?
  • How model policies work
  • Steps to a healthy work place
  • Educating employees

Module Four - Policies in the Workplace

  • Anti-harassment policy statements
  • Employee's rights and responsibilities
  • Employer's rights and responsibilities

Module Five - Proper Procedures in the Workplace

  • If you are being harassed
  • If you are accused of harassing
  • The investigation
  • Remedies

Module Six - Fasle Allegations

  • How to address the situation
  • Confidentiality
  • Monitoring the situation
  • Retaliation
  • Appeals

Module Seven - Other Options

  • Union grievance procedures
  • Mediation: Getting help from outside organisation

Module Eight - Sexual Harassment

  • Defining sexual harassment
  • Elements of harassment
  • Common scenarios

Module Nine - Mediation

  • What is mediation?
  • Deciding if it's right
  • How to implement

Module Ten - Conflict Resolution

  • How to resolve the situation
  • Seeing both sides
  • Deciding the consequence

Module Eleven - The Aftermath

  • How to move on
  • Monitoring the situation
  • Learning from mistakes

Module Twelve - Wrapping Up

Words from the Wise

  • JOHN F. KENNEDY - One man can make a difference, and every man should try.
  • NAPOLEON HILL - Victory is always possible for the person who refuses to stop fighting
  • DR. MARTIN LUTHER KING JR - We must learn to live together as brothers or perish together as fools.

Course 4 - How to Manage Anger and Violence in the Workplace Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What is Workplace Violence?

  • Defining Violence
  • The Cycle of Violence
  • The Warning Signs
  • Maintaining Context

 Session 3: Understanding the Behavior Wheel

  • The Behavior Wheel
  • Case Study
  • Anger and the Behavior Wheel

 Session 4: The Anger Management Process

  • The Seven Steps
  • Step One: Decide What to Do
  • Step Two: Be Direct
  • Mini Case Study
  • Step Three: Acknowledge Feelings
  • Step Four: Find Something in Common
  • Step Five: Depersonalize
  • Feedback vs. Attacks
  • Responding Appropriately
  • Mini Case Study
  • Step Six: Getting to the Real Issues
  • Case Study, Part One
  • Case Study, Part Two
  • Case Study, Part Three
  • Case Study, Part Four
  • Case Study, Part Five
  • Letting Go, Part One
  • Letting Go, Part Two

 Session 5: Communicating Better

  • Building Your Message
  • I Messages
  • The Assertiveness Formula
  • Applying the Assertiveness Formula
  • Making Connections
  • Asking Questions
  • Planning Your Questions
  • Three Keys

 Session 6: Basic Problem Solving Tools

  • The Three-Phase Model
  • The Problem Solving Model
  • The Importance of the Model
  • Another Perspective
  • Keeping an Open Mind
  • Solving Problems the Right Way
  • Phase One
  • Perception
  • Definition
  • Analysis, Part One
  • Analysis, Part Two
  • Analysis, Part Three
  • Phase Two
  • Creative Thinking Methods
  • Checkerboard
  • Research and Report
  • Evaluation
  • Decision Making
  • Phase Three
  • Planning
  • Implementation
  • Solution Planning Worksheet
  • The Problem Solving Toolkit
  • Using Criteria
  • Force Field Analysis
  • Legitimizing Problems and Positions
  • Task Information
  • Skill Application
  • Phase Two: Decision Making
  • Phase Three: Planning and Organizing

 Session 7: Other Ways of Managing Anger

  • Coping Strategies
  • Sanctuary
  • Relaxation Techniques

 Session 8: A Systems Approach

  • The Nine Stage Plan

 Session 9: Developing a Policy and Program

  • The Policy: The Purpose
  • The Policy: The Elements
  • The Policy: Staff Responsibilities
  • The Programs

 Session 10: Risk Assessment

  • The Five Stages
  • Stage One: The Risk Assessment Team
  • Stage Two: The Workplace Assessment
  • Stage Three, Part One: Victim Assessment
  • Stage Three, Part Two: Perpetrator Assessment
  • Red Flags
  • Stage Four: Workplace Survey
  • Stage Five: Developing a Hazard Checklist
  • Part One: Case Study (Summary)
  • Part One: Case Study (Floor Plan)
  • Part One: Case Study (Staff Hours)
  • Part Two: Risk Assessment (Workplace Assessment)
  • Part Two: Risk Assessment (Victim Assessment)
  • Part Two: Risk Assessment (Perpetrator Assessment)
  • Part Two: Risk Assessment (Workplace Survey)
  • Part Two: Risk Assessment (Hazard Checklist)

 Session 11: Hiring Practices

  • Getting it Right
  • Key Strategies
  • Checking Tests Out

 Session 12: Workplace Design

  • Layout Issues with the Acme Widgets Company: Case Study
  • Task

 Session 13: Workplace Practices and Procedures

  • Workplace Policies
  • Human Resources
  • Staff Management
  • Security Measures
  • Workplace Procedures

 Session 14: Security Systems and Personnel

  • Systems Criteria
  • Security Systems, Part One
  • Security Systems, Part Two
  • Security Personnel
  • Case Study: Staffing Schedule
  • Case Study: Floor Plan
  • Task

 Session 15: Training Programs

  • Developing a Program
  • Contents of the Program
  • Summary

 Session 16: Developing Emergency Response Plans

  • Guide to Developing a Plan
  • People to Include
  • Items to Address
  • Case Study: Summary
  • Case Study: Floor Plan
  • Case Study: Staff Hours
  • Case Study: Security Systems
  • Task

 Session 17: Program Review

  • Review Components

 Session 18: Developing a Threat Response Process

  • Introduction
  • The 14 Stages
  • The Threat Review Team

 Session 19: The Immediate Response

  • What To Do When Violence Happens
  • Next Steps
  • Stage One of the Threat Response Process, Part One
  • Stage One of the Threat Response Process, Part Two
  • Case Study
  • Questions, Part One
  • Questions, Part Two
  • Questions, Part Three
  • Questions, Part Four

 Session 20: Consulting with the Experts

  • Stage Two

 Session 21: Gathering Additional Information

  • Gathering Information
  • Case Study
  • Questions, Part One
  • Questions, Part Two
  • Questions, Part Three

 Session 22: Re-Evaluating Information

  • Stage Four
  • Stage Five

 Session 23: Communicating Incidents and Threats

  • Stage Six, Part One
  • Stage Six, Part Two
  • Developing a Communication Plan
  • Staff List
  • Questions

 Session 24: Interviewing Employees

  • Stage Seven
  • Stage Eight
  • Making Connections
  • Task

 Session 25: Risk Level Analysis

  • Stage Nine
  • The Five Categories
  • Case Studies, Part One
  • Case Studies, Part Two

 Session 26: Reviewing the Options

  • Stage Ten
  • Possible Outcomes
  • About Termination
  • Stages Eleven, Twelve, and Thirteen

 Session 27: Analyzing the Impact

  • About Stage Fourteen
  • Debriefing for the Threat Assessment Team
  • Helping the Healing

 Session 28: Incident Response Checklist

  • Framework Checklist, Part One
  • Framework Checklist, Part Two
  • Framework Checklist, Part Three
  • Framework Checklist, Part Four
  • Framework Checklist, Part Five
  • Framework Checklist, Part Six
  • Framework Checklist, Part Seven
  • Framework Checklist, Part Eight
  • Framework Checklist, Part Nine
  • Framework Checklist, Part Ten
  • Framework Checklist, Part Eleven
  • Framework Checklist, Part Twelve
  • Framework Checklist, Part Thirteen
  • Framework Checklist, Part Fourteen
  • Framework Checklist, Part Fifteen
  • Framework Checklist, Part Sixteen

 Session 29: Process Application

  • Reviewing the Process, Part One
  • Reviewing the Process, Part Two
  • Reviewing the Process, Part Three
  • Reviewing the Process, Part Four
  • Reviewing the Process, Part Five

 Session 30: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Conflict Resolution: Getting Along In The Workplace Online Certificate Course

Session One: Course Overview

Session Two: Defining Conflict

  • What is Conflict?
  • Positives and Negatives

Session Three: Types of Conflict

Session Four: Open Conflict vs. Hidden Conflict

Session Five: Spontaneous and Reflective Behavior

Session Six: The Johari Window

  • Understanding the Johari Window
  • My Window
  • Case Study: Spontaneous and Reflective Behaviors

Session Seven: Stages of Conflict

  • The Five Stages of Conflict
  • Another Version of the Conflict Process
  • Conflict Outcomes
  • Strategies for Dealing with Conflict

Session Eight: Creating the Win/Win

Session Nine: Conflict Resolution Style Questionnaire

  • The Questionnaire
  • Scoring
  • The Conflict Grid
  • Pros and Cons

Session Ten: The Role of Communication in Conflict Resolution

  • The Communication Chain
  • Other Barriers
  • Establishing Positive Intent

Session Eleven: Active Listening Skills

Session Twelve: Paraphrasing Skills

  • What is Paraphrasing?
  • Making Connections

Session Thirteen: Powerful Questions

  • Asking Questions
  • Probing Techniques

Session Fourteen: Body Language

Session Fifteen: Pre-Assignment Review

Session Sixteen: The Conflict/Opportunity Test

  • The Conflict/Opportunity Test
  • Skills Test

Session Seventeen: Conflict and Its Resolution

  • Visualizing Conflict
  • A Strategy for Conflict Resolution

Session Eighteen: Helping Others Through Conflict

  • Preparing for Conflict
  • Conflict Resolution with Facilitation
  • Setting Norms
  • Coaching Through Conflict
  • Managing Your Emotions

Course 6 - Managing Workplace Anxiety Online Certificate Course

Module One - Getting Started

Module Two - Common Types of Anxiety

  • Social anxiety
  • Generalised anxiety disorder
  • Panic disorder
  • Phobias

Module Three - Recognising Symptoms in Others

  • Avoiding social situations
  • Difficulty in accepting negative feedback
  • Difficulty in focusing on tasks
  • Irrational fears

Module Four - Coping Strategies (Part 1)

  • Keeping a journal
  • Power of positive thinking
  • Hve a "Me" place you can go
  • Establish attainable goals

Module Five - Coping Strategies (Part 2)

  • Talk with friends and family
  • Get enough sleep
  • Eating well and exercise
  • Begin small and build up to larger challenges

Module Six - Don't Avoid the Situation

  • It's OK to make a mistake
  • Accept the situation and move on
  • Avoidance can cause a cycle of anxiety
  • Identify the trigger

Module Seven - Differences in Anxiety and Normal Nervousness

  • It runs along a spectrum
  • Anxiety can happen without a cause
  • The length of time symptoms last
  • It's an exaggeration of normal feelings

Module Eight - Physical Symptoms

  • Rapid heartbeat
  • Panic attack
  • Headache
  • Trembling or shaking

Module Nine - Recognise the Positive Aspects of Anxiety

  • It alerts us to danger
  • Improves self-awareness
  • Can be a great motivator
  • Prevent mistakes

Module Ten - Common Anxiety Triggers

  • Uncertainty or fear of the unknown
  • Holding in feelings
  • Public speaking / speaking up
  • Trying to be perfect

Module Eleven - When to Seek Extra Help?

  • Feeling overwhelmed
  • Physical changes
  • Unable to work or function
  • Panic attacks

Module Twelve - Wrapping Up

Course 7 - Code of Conduct: Setting the Tone for Your Workplace Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What Is It, and Why?

  • For Your Consideration, Part One
  • For Your Consideration, Part Two
  • Pre-Assignment Review

 Session 3: What to Leave In, What to Leave Out

  • What to Leave In, What to Leave Out
  • What to Include
  • What to Exclude
  • Identifying Areas of Risk, Part One
  • Identifying Areas of Risk, Part Two
  • Evaluation Methods
  • Who Writes It? Part One
  • Who Writes It? Part Two

 Session 4: What’s It All About?

  • In a Word
  • Spreading the Word
  • Training
  • Violations

 Session 5: A Random Sample

  • Sample Codes
  • Asimov’s Three Laws of Robotics
  • Code of Conduct for Members of the United States Armed Forces
  • Principles of Conduct for the International Red Cross and Red Crescent Movement and NGOs in Disaster Response Programmes
  • For Your Consideration

 Session 6: What to Do When You Make a Mistake

  • What to Do When You Make a Mistake

 Session 7: Auditing

  • Auditing
  • Auditing Techniques
  • Sample Audit Questions

 Session 8: Putting it Together

  • The Toolbox
  • Online resources
  • Making Connections
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 8 - Civility in the Workplace Online Certificate Course

Module One - Getting Started

Module Two - Introduction

  • What is Uncivil Behavior?
  • Three reasons why you should be civil
  • Dealing with difficult personalities
  • Cost and rewards

Module Three - Effective Work Etiquette

  • Greetings
  • Respect
  • Involvement
  • Being politically correct

Module Four - Costs and Rewards

  • Incivility and the costs
  • Civility and rewards
  • Four causes of incivility
  • How to overcome it

Module Five - Conflict Resolution

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Module Six - Getting to the Cause

  • Examining the root cause
  • Creating a cause-and-effect diagram
  • Forgiveness
  • Benefits of resolution

Module Seven - Communication

  • Para-verbal communication
  • Non-verbal communication
  • Listening skills
  • Appreciative inquiry

Module Eight - Negotiation

  • Three sides to incivility
  • Mediation
  • Arbitration
  • Creative problem-solving

Module Nine - Identifying your Needs

  • Completing a needs analysis
  • Focus groups
  • Observations
  • Anonymous surveys

Module Ten - Writing a Civility Policy

  • Designating the core group
  • Defining what is unacceptable behavior
  • Defining the consequence
  • Writing the policy

Module Eleven - Implementing the Policy

  • The first steps
  • Training
  • Addressing complaints
  • Enforcing violators

Module Twelve - Wrapping up

Course 9 - Planning for Workplace Safety Online Certificate Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Writing a Safety Plan

  •     Elements of the Plan
  •     Additional Tips

Session 3: Organizational Safety Policy

  •     Policy Statement
  •     Policy Statement Activity

Session 4: Introduction to the Safety Plan

  •     Overview, Part One
  •     Overview, Part Two
  •     Purpose and Expectations of the Safety Plan
  •     Responsibilities for Safety

Session 5: Communications Plan

  •     Two Way Communication
  •     Considerations in Developing your Communications Plan
  •     What to Communicate
  •     Key Actions in Communicating Effectively
  •     The Communications Plan: Who
  •     The Communications Plan: Why
  •     The Communications Plan: When
  •     The Communications Plan: What
  •     The Communications Plan: How
  •     Tips
  •     Making Connections

Session 6: Safety Training

  •     Employee Orientation Safety Training
  •     Health and Safety Representatives
  •     Additional Training
  •     Contractors and Visitors
  •     Employee Orientation
  •     Deciding Training

Session 7: Incident Response Plan (with Critical Incident Response Plan)

  •     Understanding General Processes
  •     Why Do We Investigate Incidents?
  •     Investigation Process
  •     Incident Response Plan
  •     Critical Incident Response Plan
  •     The Safety Plan

Session 8: Safety and Health Inspections (with 6S)

  •     Safety and Health Inspections
  •     Frequency of Inspections
  •     6S
  •     Adding Safety: 6S, Part One
  •     Adding Safety: 6S, Part Two

Session 9: Safety Audits

  •     Audit Primer
  •     Types of Audits
  •     Three Levels of Audit
  •     Compliance Nature of Audits
  •     Audit Schedule

Session 10: Appendix

  •     Policies and Procedures

A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 10 - Creating a Workplace Wellness Program Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment, Part One
  • Pre-Assignment, Part Two
  • Pre-Assignment, Part Three

 Session 2: The Case for Wellness

  • Benefits of Workplace Wellness Programs
  • Bottom Line Benefits
  • Extending Beyond the Workplace
  • Program Elements

 Session 3: Building the Foundation

  • Creating the Committee
  • Sample Terms of Reference – ABC Company Wellness Committee
  • Making Connections
  • Outlining the Program
  • Making Connections
  • Making Connections Answer
  • Gathering Resources
  • Identifying Resources
  • Gathering Resources
  • Cultural Elements
  • Questionnaire

 Session 4: Gathering Support

  • Taking Action
  • Reflection

 Session 5: Gathering Data

  • Gathering Data
  • Challenges with Data
  • Other Ways to Measure
  • Current Reality – Pre-Assignment Review
  • Making Connections (Part Two)
  • Looking Around Us
  • Research Help
  • Get Organized
  • Preview
  • Ask
  • Read
  • Read, Part Two
  • Summarize
  • Summarize, Part Two
  • Summarize, Part Two
  • Summarize, Part Three
  • Evaluate

 Session 6: Performing a Needs Analysis

  • The ICE Method
  • When is a Wellness Program Not Appropriate?
  • Underlying Issues
  • Three Steps
  • The ICE Cycle
  • Isolating
  • Consulting
  • Evaluating
  • Making the Pitch

 Session 7: Program Elements

  • Case Study One: From Sedentary to Sensational
  • Case Study Two: Smoking Cessation Program
  • Case Study Three: Nutrition Program
  • Case Study Four: Alcohol and Drug Program
  • Case Study Five: New Parent Program
  • Case Study Six: Flexible Work Hours Program

 Session 8: Implementing Your Workplace Wellness Program

  • Implementation Options
  • Tips for Success
  • Identifying Motivators

 Session 9: Reviewing the Plan

  • Evaluating Prior to Launch
  • Getting the Executive on Board
  • Getting Employees on Board

 Session 10: Evaluating and Reporting Results

  • Ratios and Statistics
  • Gathering Statistics
  • Understanding Ratios
  • Making it Count

 A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

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The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

We provide a 7 Day Money Back Refund on all Courses

Special Offer

 

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The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
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  • How to unclutter your mind to succeed.
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Features:
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Course Summary

Course ID: CFS03MW10CB
Delivery Mode: Online
Access: Lifetime
Tutor Support: Yes
Time: Study at your own pace
Duration: 60-80 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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