Ultimate Diversity and Inclusion Online Bundle, 10 Certificate Courses

The Complete Diversity and Inclusion Bundle

Ultimate Diversity and Inclusion Online Bundle, 10 Certificate Courses

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Learn Everything You Need to Know About Diversity and Inclusion - 10 Courses in this Bundle

  1.  Diversity and Inclusion Online Online Certificate Course

  2.  Workplace Diversity Online Certificate Course

  3.  Transgender Employees: Creating an Inclusive Work Community Online Certificate Course

  4.  Orientation Handbook: Getting Employees Off to a Good Start Online Certificate Course

  5.  Closing the Generation Gaps in the Workplace Online Certificate Course

  6.  Conflict Resolution: Getting Along In The Workplace Online Certificate Course

  7.  Collaboration Online Certificate Course

  8.  Code of Conduct: Setting the Tone for Your Workplace Online Certificate Course

  9.  Business Ethics for the Office Online Certificate Course

  10.  Communication Skills Online Certificate Course

1. Diversity and Inclusion Online Online Certificate Course: Create a Friendly and Hospitable Work Environment for Everyone

Experiencing diversity is a part of living in a civilized society. Difference does not equal a right way and a wrong way, it is variety that can lead to a common goal. Understanding the various forms of diversity makes for a better company and world in general.

Key Learning Objectives:

  • Define diversity
  • Understand various forms of diversity
  • Comprehend the importance of diversity training
  • Handle conflicts with regard to diversity
  • Identify ways to encourage diversity
  • Prevent and discourage discrimination

2. Workplace Diversity Online Certificate Course: Study Workplace Diversity Course; Learn How Workplace Diversity Affects Your Workplace

Find a common ground and learn how to embrace diversity in the workplace. Our Workplace Diversity Course was developed to help you understand what diversity is and how to promote better working relationships in a diverse workforce.

Studying our Workplace Diversity Course will give you an in-depth understanding of diversity. Our comprehensive course will show you how diversity relates to gender, age, linguistic and cultural background, disability, religious belief, pregnancy, and family responsibilities.

Our Workplace Diversity Course will discuss the challenges, and more importantly, the opportunities of having a diverse workforce. It will help you understand the importance of diversity and how you can formulate better policies that address this in your organization.

At Courses For Success, our courses are designed by professionals, for professionals. We maintain the highest level of quality courses to ensure your success. By completing our Workplace Diversity Course, you will be equipped with the right skill-set to ensure you stand out from the competition!

Key Learning Objectives:

  • Explain the definition, terms, and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
  • Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.

3. Transgender Employees: Creating an Inclusive Work Community Online Certificate Course: Learn The Importance And Elements Of Safe Inclusive Workspaces For Transgender Persons

A safe, inclusive workplace in many jurisdictions is not just the law; it is a goal of every employee and company that values the contributions, well-being, and productivity of everyone in the organization. In society today, individuals are of many personal communities. In addition to heterosexual or ‘straight’ there is also LGBTQ2 – Lesbian, Gay, Bisexual, Transgender, Queer, and 2, for two-spirited: an aboriginal concept of two sexualities within one body. ‘Trans’, however, refers to gender identity, whereas the other terms describe sexual orientation. The importance of understanding terms of identification is critical to creating and maintain a safe workplace.

Transgender Employees: Creating an Inclusive Community is a course to introduce the importance and elements of safe inclusive workspaces for transgender persons – those identifying as one gender but born into the body of the opposing gender. This course will offer an introduction to terminology, elements, policies, and resources to build and sustain a safe, inclusive environment for transgender employees and increase the comfort level and productivity off all in your organization.

Key Learning Objectives:

  • Understand the importance and history of inclusivity in the workplace.
  • Increase your understanding of the transgendered experience.
  • Explore and address personal and societal biases, misconceptions, and choices.
  • Identify and implement elements to support a safe inclusive workplace.

4. Orientation Handbook: Getting Employees Off to a Good Start Online Certificate Course: Develop Successful Orientation And Training Programs

Performance management begins with an orientation to the organization and the job, and continues on a daily basis as employees are trained and coached. This course will show you how to engage people from the moment they are hired, give them what they need to feel welcome, and let them impress you with what they bring to your company.

In this course, you will learn why orientation is so important. You will learn about the four components of employee commitment as well as the commitment curve. You will also learn how to develop successful orientation and training programs.

Key Learning Objectives:

  • Understand how important an orientation program is to an organization.
  • Identify the role of the human resource department in the orientation program.
  • Recognize how the commitment curve affects both new employees and their managers.
  • Know what companies can do to deliver their promise to new employees.
  • Determine the critical elements of effective employee training.
  • Establish the importance of having an employee handbook for new and long-term employees.

5. Closing the Generation Gaps in the Workplace Online Certificate Course: Study Generation Gap Course; Learn How to Close the Gap in the Workplace

Break those barriers and dispel common misconceptions about the generation gap in the workplace! Our Generation Gap Course will discuss how most people, no matter their age, want the same thing from their workplace; to do meaningful work and be recognized for it. After all, age is just a number.

There are currently five generations in the workforce. Only a few short years ago, employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot afford to retire or are simply healthy and happy enough they'd like to stay at work. 

Our comprehensive Generation Gap Course examines the generation gap's history and reality, primarily for recruiters and succession planning. We will explore whether defining the actual limits of each generation is most important or whether people's merits within the context of employment is the bigger issue. The course will explore problems, solutions, and strategies to help overcome issues related to the generation gap.

At Courses For Success, our training programs have been carefully developed by leading professionals and validated by industry experts to guarantee you are getting the most up-to-date experience. By enrolling in this course, you can be confident you are getting the best education possible.

Key Learning Objectives:

  • Identify where the generation gap issue surfaces, and the impact it has on the modern workforce.
  • Describe and apply language that is specific to each generation currently in the workplace.
  • Explore organization strategies that overcome gap issues.
  • Evaluate the need and effectiveness of recruiting, retention, and succession plans in context of the generation gap.

6. Conflict Resolution: Getting Along In The Workplace Online Certificate Course: Learn different types of conflict, stages of conflict, helping others through conflict, and creating win/win solutions

Conflict is a necessary part of our personal growth and development. It only becomes an issue when the people involved cannot work through it. When this happens, negative energy can result, causing hurt feelings and damaged relationships. This course will teach you how to resolve conflict and gain positive results.

In this course, you will learn what conflict is all about. You will also learn about different types of conflict, stages of conflict, helping others through conflict, and creating win/win solutions. As a bonus, you will also learn supporting skills, such as communication, active listening, and body language.

Key Learning Objectives:

  • Understand what conflict is and how it can escalate.
  • Understand the types of conflict and the stages of a conflict.
  • Recognize the five most common conflict resolution styles and when to use them.
  • Increase positive information flow through non-verbal and verbal communication skills.
  • Develop effective techniques for intervention strategies.
  • Become more confident of your ability to manage conflicts to enhance productivity and performance.

7. Collaboration Online Certificate Course: Learn and master the art of Collaboration with this online course

Collaboration is the skill of working with one or more people to produce or create a result or shared goal. This course discusses why collaborating with colleagues is important in workplaces, and provides strategies to help your organization successfully use collaboration as a tool.

After completion of this course, you should understand the definition of collaboration, what it takes to work collaboratively with your colleagues and the advantages of collaboration. Obstacles to collaboration will be explored, and how to develop strategies to improve a collaborative work environment. As well, you will know the six steps to make collaboration work, and the difference between collaboration, cooperation and teamwork.

Key Learning Objectives:

  • Understand the definition of collaboration
  • Distinguish collaborative qualities individuals often possess
  • Know and understand what it takes to work collaboratively with your colleagues
  • Discover the difference between collaboration, cooperation and teamwork
  • Know what a collaborative environment looks like
  • Know the six steps to make collaboration work
  • Understand the advantages of collaboration
  • Be aware of obstacles to collaboration
  • Develop strategies to improve a collaborative work environment
  • Share tips for employers to reward collaboration
  • Understand how technology affects collaboration

8. Code of Conduct: Setting the Tone for Your Workplace Online Certificate Course: Study Code of Conduct Course and Learn How to properly Conduct Yourself in the Workplace

Create the ideal work environment by leveraging the benefits of a workplace code of conduct with our Code of Conduct Course. Our comprehensive course will discuss how a code of conduct is critical in developing an organization’s mission, vision, and principles. You will also learn it's importance in reinforcing the company’s core values, beliefs and setting the standards of professional behavior.

Our Code of Conduct Course will teach you the 'Whys, Whats and How's' of a workplace code of conduct. You will learn why they are needed, who they apply to, how to develop and implement one, and how to train employees.

The reality is that in the work-world, not everything is clear-cut. Different people have many ideas about what is appropriate conduct and what isn’t. Taking this Code of Conduct Course will eliminate the guesswork out of proper behavior by showing an appropriate code of conduct.

At Courses For Success, our training programs have been carefully developed by leading professionals and validated by industry experts to guarantee you are getting the most up-to-date experience. By enrolling in this course, you can be confident you are getting the best education possible.

Key Learning Objectives:

  • Identify what a code of conduct is and why a business should have one.
  • Identify what goes into a code of conduct.
  • Discuss how to implement a code of conduct in the workplace.
  • Create a code of conduct for a business.

9. Business Ethics for the Office Online Certificate Course: Define Your Ethical Framework

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This course will help you define your ethical framework to make solving ethical dilemmas easier.

In this course, you will learn what the terms ethics, morals, and values mean. Then, you will learn about several different ethical frameworks, including Kohlberg’s six stages, philosophical approaches, personal values, and codes of ethics. You will also learn how to avoid ethical dilemmas, make ethical decisions, handle common ethical dilemmas, and recover from mistakes.

10. Communication Skills Online Certificate Course: Learn the art of communication and how to communicate better in a business or personal setting with our Communication Courses Online

The Communication Courses Online can show you how to make sure you are sending the right message. Each day, we communicate with others through our spoken words, body language, and written communication.

The Communication Courses will teach you all about the various aspects of communication. You will learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.

Key Learning Objectives:

  • Identify common communication problems that may be holding you back.
  • Develop skills to ask questions that give you information you need.
  • Learn what your non-verbal messages are telling others.
  • Develop skills to listen actively and empathetically to others.
  • Enhance your ability to handle difficult situations.
  • Deal with situations assertively.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step-by-step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. CoursesForSuccess is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review it at any time.

The Ultimate Diversity and Inclusion Online Bundle, 10 Certificate Courses include the following courses, below is a summary of each course: 

Course 1 - Diversity and Inclusion Online Online Certificate Course

Module One: Getting Started

  • Course Objectives

Module Two: Understanding Diversity

  • What is Diversity?
  • Benefits of Diversity
  • Managing Diversity
  • Zero-Tolerance Policy
  • Case Study

Module Three: Racial Diversity

  • Employer Responsibility
  • Benefits of Racial Diversity
  • Diversity Initiatives
  • Complaint Process
  • Case Study

Module Four: Employees with Disabilities

  • Hiring
  • Accessibility in the Workplace
  • Benefits
  • Human Resources and Best Practices
  • Case Study

Module Five: Pregnant Employees

  • Hiring
  • Accommodations
  • Maternity Leave
  • Firing
  • Case Study

Module Six: Lactating Mothers

  • Lactation Accommodation Policy
  • Space in the Workplace
  • Break Time
  • Lactation Accommodation Exemptions
  • Case Study

Module Seven: Sexual Harassment

  • What is it?
  • Training
  • Policies
  • HR’s Role
  • Case Study

Module Eight: Employees Over Age 40

  • Recruitment
  • Hiring
  • Salaries
  • Layoffs
  • Case Study

Module Nine: LGBTQ

  • Phobia’s
  • Human Rights Campaign
  • Company’s Mission Equality Statement
  • LGBTQ Resource Groups
  • Case Study

Module Ten: Sensitivity Training

  • Benefits
  • Training Content
  • Method(s) of Delivery
  • Assess Effectiveness
  • Case Study

Module Eleven: Handling Diversity Complaints

  • Create a Step-by-Step Process
  • Publish the Process
  • Train Employees
  • Retaliation
  • Case Study

Module Twelve: Wrapping Up

  • Words from the Wise

Course 2 - Workplace Diversity Online Certificate Course

Section One: Getting Started

  • Workshop Objectives

Section Two: Diversity, what is it?

  • Group & Discriminatory Terms

Section Three: Stereotypes

  • Stereotype or Plain Bias
  • Stereotype or Plain Bias
  • It Starts With You

Section Four: Tearing Down the Baggage Barriers

  • Changing Your Approach
  • Workplace Changes
  • Social Changes

Section Five: Verbal Communication Skills

  • Ten Ways to Listen Better Today
  • Asking Questions
  • Paraverbal communication
  • The Power of Tone
  • Communicating With Power

Section Six: Non-Verbal Communication

  • Your Body speaks its own Language
  • The Signals You Send

Section Seven: Taking a Proactive Approach

  • Why a Diversity Audit
  • Conducting a Diversity Audit
  • Stop Discrimination
  • Definitions
  • Discourage Discrimination

Section Eight: Coping with Discrimination

  • The Warning Signs
  • Reprisal Discrimination
  • So what should you do?

Section Nine: From a Managers Perspective

  • Create Detailed Records
  • Next Actions
  • Investigate the Complaint

Section Ten: From an Organisational Perspective

  • Receiving a Complaint
  • Making a Decision
  • Document, Document, Document
  • The Follow-Up
  • Lessons Learned

Section Eleven: Employee Discipline

  • How to Prepare & Conduct Disciplinary Meetings
  • What to Say When Terminating an Employee

Section Twelve: Wrapping Up

  • Powerful Words

Course 3 - Transgender Employees: Creating an Inclusive Work Community Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment, Part One
  • Pre-Assignment, Part Two

 Session 2: Overview of Transgender People in the Workplace

  • Introduction
  • Pre-Assignment Review
  • Making Connections
  • Importance of Transgender Inclusivity
  • History of Transgender in the Workplace
  • Inviting Transgender Inclusivity, Part One
  • Inviting Transgender Inclusivity, Part Two
  • Inviting Transgender Inclusivity, Part Three

 Session 3: Beliefs and Attitudes

  • Know Your Bias, Part One
  • Know Your Bias, Part Two
  • Own Your Reality, Part One
  • Own Your Reality, Part Two
  • Making Connections
  • Challenging Prejudice
  • Naming the Problem, Part One
  • Naming the Problem, Part Two
  • Challenging the Problem
  • Why Do This?
  • Making Connections

 Session 4: Power of Language

  • Power of Language
  • Pronouns, Part One
  • Pronouns, Part Two
  • Pronouns, Part Three
  • Gender Identity, Part One
  • Gender Identity, Part Two
  • Gender Identity, Part Three
  • Gender Identity, Part Four

 Session 5: Safe Spaces

  • Setting a Goal for Safe Spaces
  • Verbal and Emotional Environment
  • Physical Environment, Part One
  • Physical Environment, Part Two

 Session 6: Inclusive Community

  • Inclusive Community
  • Being an Ally
  • Elements of an Ally, Part One
  • Elements of an Ally, Part Two
  • Steps and Progress, Part One
  • Steps and Progress, Part Two

 Session 7: Resource Location and Development

  • Importance of Resources
  • Internal Resources
  • Workplace Human Rights Policy
  • Guiding Principles and Values
  • Policy Roadmap
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Orientation Handbook: Getting Employees Off to a Good Start Online Certificate Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

 Session 2: Finding, Hiring, and Keeping Good People

  •     Identifying Tasks
  •     Making Connections

 Session 3: Building Employee Commitment and Engagement

  •     The Four Components
  •     Making Connections
  •     Building Commitment
  •     Defining Clarity
  •     Defining Roles
  •     Clarity Exercise
  •     Competence
  •     Building Competence
  •     Influence
  •     Areas of Influence
  •     Appreciation

 Session 4: Perception

  •     Why Perception is Important
  •     Your Perceptions

 Session 5: Fast-Track Orientation

  •     Fast-Track Orientation

 Session 6: Designing a Successful Orientation Program

  •     Using Your Experience
  •     Orientation versus Onboarding
  •     Making Connections
  •     Mistakes to Avoid
  •     Appraisal Where There Should Be Bonding
  •     Negative Orientation
  •     Disregarding the Employee
  •     Too Much Pressure, Too Late
  •     Summary
  •     Making Connections

 Session 7: Characteristics of a Successful Orientation Process

  •     Making Connections

 Session 8: The Commitment Curve

  •     Defining the Curve
  •     Understanding the Curve
  •     Stages of the Curve
  •     Stage One: Uninformed Optimism
  •     Stage Two: Informed Pessimism
  •     Stage Three: Hopeful Realism
  •     Stage Four: Informed Optimism
  •     What Can Be Done to Bridge the Commitment Gap?
  •     Applying the Curve

 Session 9: Nine Orientation Habits of World-Class Employers

  •     Habit One: Some Aspects of Orientation Start Right Away
  •     Habit Two: An Orientation Checklist Helps Get Things Done
  •     Habit Three: On-the-Job Training Includes Coaching or Mentoring
  •     Habit Four: Orientation is a Process, Not an Event
  •     Habit Five: Many Stakeholders are Involved
  •     Habit Six: Orientation Relates Directly to the Organizations Business Plan
  •     Habit Seven: Orientation is Not Just HRs Responsibility
  •     Habit Eight: Focuses on Honesty, Not Quantity or Quality
  •     Habit Nine: Consistency is Maintained

 Session 10: Obtaining Buy-In

  •  Obtaining Buy-In

 Session 11: Employee Training

  •     Preparing Effective Training
  •     Hints for Effective Training
  •     A Final Note
  •     Addressing Learner Needs and Expectations
  •     Making Connections
  •     Learning and Training Styles
  •     About the Experiential Learning Cycle
  •     Building and Sustaining Interest
  •     Repeat Key Points to Aid Retention
  •     Provide Opportunities for Participation
  •     Encouraging Participation
  •     Going the Extra Mile
  •     Explain the Importance of the Training
  •     Methodology
  •     Case Study

 Session 12: Adult Learning

  •     Principles of Adult Learning
  •     Applying the Principles

 Session 13: Working with External Providers

  •     Working with External Providers
  •     Making Connections

 Session 14: Helping People Make Connections

  •     Establishing Good Relationships
  •     Making Connections
  •     Buddy, Please Help Me Out

 Session 15: Creating Employee Manuals

  •     Introduction
  •     Body of the Manual
  •     Appendices and Index

 Session 16: A Bridge to Onboarding
 Session 17: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 5 - Closing the Generation Gaps in the Workplace Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment: Question One
  • Pre-Assignment: Question Two

 Session 2: History in Brief

  • How It Came To Be
  • Naming the Generations
  • Additional Considerations

 Session 3: Finding Common Ground

  • Common Ground
  • The Role of Generations in Teams
  • What’s the Underlying Issue?
  • Case Study: What It Means to be a Gen Y Leader, Part One
  • Case Study: What It Means to be a Gen Y Leader, Part Two
  • Case Study Questions

 Session 4: Silents, Boomers, X’ers, Y’s, Millennials, and Gen Z

  • Speaking Across Generations, Part One
  • Speaking Across Generations, Part Two
  • Exploring the Generations’ Times

 Session 5: Recruiting that Bridges the Gap

  • Recruiting is an Adventure!
  • Benefitting the Masses, Part One
  • Benefitting the Masses, Part Two

 Session 6: Pre-Assignment Review

  • Pre-Assignment: Question One
  • Pre-Assignment: Question Two
  • Generalizations

 Session 7: Creative Solutions

  • Knowing What You Want
  • Personality Assessments and Generations
  • Having It All
  • Making Connections

 Session 8: The Value of Planning

  • Succession Planning in a Nutshell
  • Making Connections
  • Coaching and Mentoring, Part One
  • Coaching and Mentoring, Part Two
  • Making Connections

 Session 9: Developing Targeted Retention Strategies

  • Retention Considerations
  • Making Connections
  • Pulling Things Together, Part One
  • Pulling Things Together, Part Two

 Session 10: What We Really Want

  • Filling in the Gaps
  • What’s the Plan?
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 6 - Conflict Resolution: Getting Along In The Workplace Online Certificate Course

Session One: Course Overview

Session Two: Defining Conflict

  • What is Conflict?
  • Positives and Negatives

Session Three: Types of Conflict

Session Four: Open Conflict vs. Hidden Conflict

Session Five: Spontaneous and Reflective Behavior

Session Six: The Johari Window

  • Understanding the Johari Window
  • My Window
  • Case Study: Spontaneous and Reflective Behaviors

Session Seven: Stages of Conflict

  • The Five Stages of Conflict
  • Another Version of the Conflict Process
  • Conflict Outcomes
  • Strategies for Dealing with Conflict

Session Eight: Creating the Win/Win

Session Nine: Conflict Resolution Style Questionnaire

  • The Questionnaire
  • Scoring
  • The Conflict Grid
  • Pros and Cons

Session Ten: The Role of Communication in Conflict Resolution

  • The Communication Chain
  • Other Barriers
  • Establishing Positive Intent

Session Eleven: Active Listening Skills

Session Twelve: Paraphrasing Skills

  • What is Paraphrasing?
  • Making Connections

Session Thirteen: Powerful Questions

  • Asking Questions
  • Probing Techniques

Session Fourteen: Body Language

Session Fifteen: Pre-Assignment Review

Session Sixteen: The Conflict/Opportunity Test

  • The Conflict/Opportunity Test
  • Skills Test

Session Seventeen: Conflict and Its Resolution

  • Visualizing Conflict
  • A Strategy for Conflict Resolution

Session Eighteen: Helping Others Through Conflict

  • Preparing for Conflict
  • Conflict Resolution with Facilitation
  • Setting Norms
  • Coaching Through Conflict
  • Managing Your Emotions

Course 7 - Collaboration Online Certificate Course

Session One: Course Overview

  • Setting the Stage
  • Agenda Review
  • Learning Objectives
  • Action Plans and Evaluations

Session Two: Being Collaborative

  • What is Collaboration?
  • Qualities of a Collaborator
  • Break

Session Three: Elements of Successful Collaboration

  • Elements of Collaboration
  • Five Elements of a Successful Collaboration
  • Collaboration, Teamwork, Cooperation: What is the Difference?
  • How to Make Collaboration Work: 6 Predictable Stages
  • Morning Wrap-Up
  • Lunch
  • Energizer: What Did You Learn?

Session Four: Benefits of Collaboration

  • What Are the Advantages of Collaboration
  • Collaborative Workspace
  • Corporate Culture of Collaboration
  • Features to Help Create a Collaborative Workspace
  • Break

Session Five: Common Obstacles

  • Five Arguments Against Collaboration
  • Tips to Overcome Collaborative Obstacles:
  • Rewarding Team Collaboration
  • Session Six: Technology and Collaboration
  • Implementing Technology to Facilitate Collaboration:
  • Wrap-Up

Course 8 - Code of Conduct: Setting the Tone for Your Workplace Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What Is It, and Why?

  • For Your Consideration, Part One
  • For Your Consideration, Part Two
  • Pre-Assignment Review

 Session 3: What to Leave In, What to Leave Out

  • What to Leave In, What to Leave Out
  • What to Include
  • What to Exclude
  • Identifying Areas of Risk, Part One
  • Identifying Areas of Risk, Part Two
  • Evaluation Methods
  • Who Writes It? Part One
  • Who Writes It? Part Two

 Session 4: What’s It All About?

  • In a Word
  • Spreading the Word
  • Training
  • Violations

 Session 5: A Random Sample

  • Sample Codes
  • Asimov’s Three Laws of Robotics
  • Code of Conduct for Members of the United States Armed Forces
  • Principles of Conduct for the International Red Cross and Red Crescent Movement and NGOs in Disaster Response Programmes
  • For Your Consideration

 Session 6: What to Do When You Make a Mistake

  • What to Do When You Make a Mistake

 Session 7: Auditing

  • Auditing
  • Auditing Techniques
  • Sample Audit Questions

 Session 8: Putting it Together

  • The Toolbox
  • Online resources
  • Making Connections
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 9 - Business Ethics for the Office Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What are Ethics?

  • Defining Ethics and Morals
  • The Grey Area
  • Step One: Identifying Your Values
  • Step Two: Defining Your Values
  • Step Three: Put It All Together

 Session 3: Taking Your Moral Temperature, Part One

  • Instructions
  • Scenario One
  • Scenario Two
  • Scenario Three
  • Scenario Four

 Session 4: Why Bother with Ethics?

  • Introduction

 Session 5: Kohlberg’s Six Stages

  • The Six Stages and Three Levels
  • Level One: Pre-Conventional Morality
  • Level Two: Conventional Morality
  • Level Three: Post-Conventional Morality
  • Example
  • Different Levels for Different Situations
  • Identifying Stages: Scenario One
  • Scenario Two
  • Scenario Three

 Session 6: Some Objective Ways of Looking at the World

  • An Introduction to Philosophy
  • The Golden Rule
  • The Golden Mean
  • Utilitarianism
  • The Categorical Imperitive
  • Utopianism
  • Applying Philosophical Approaches
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • Scenario Five

 Session 7: What Does Ethical Mean?

  • Merck Pharmaceuticals
  • Developing Mectizan
  • Decision Analysis
  • Perspective One: A Merck Stockholder
  • Perspective Two: A Merck Employee
  • Perspective Three: A Drug Recipient
  • Perspective Four: Philosophical

 Session 8: Avoiding Ethical Dilemmas

  • Some Easy Strategies
  • Case Studies: Scenario One
  • Scenario Two
  • Scenario Three

 Session 9: Pitfalls and Excuses

  • Introduction

 Session 10: Developing an Office Code of Ethics

  • Are You Ready?
  • Sample Codes of Ethics
  • Rotary Four-Way Test
  • Minnesota Principles
  • U.S. Bank Ethical Principles
  • Asimov’s Three Laws of Robotics
  • Making Connections, Part One
  • Making Connections, Part Two
  • Your Code of Ethics

 Session 11: 22 Keys to an Ethical Office

  • The 22 Keys
  • Pre-Assignment Review

 Session 12: Basic Decision Making Tools

  • Model Introduction
  • The Problem Solving Model
  • Model Information
  • Another Perspective
  • The First Phase
  • Perception
  • Definition
  • Analysis, Part One
  • Analysis, Part Two
  • Analysis, Part Three
  • The Second Phase
  • Brainstorming
  • Checkerboard
  • Research and Report
  • Evaluation
  • Decision Making
  • The Third Phase
  • Planning
  • Implementation
  • Solution Planning Worksheet
  • The Problem Solving Toolkit
  • Sample Criteria
  • Force Field Analysis
  • Legitimizing Problems and Positions
  • The Communication Funnel
  • Using the Funnel

 Session 13: Ethical Decision Making Tools

  • Three Types of Tools
  • Tools for Quick Decisions: Ethical Priorities
  • Tools for Quick Decisions: The Smell Test
  • Advanced Processes: The Potter Box, Part One
  • Advanced Processes: The Potter Box, Part Two
  • Advanced Processes: The Kidder Process
  • Case Study
  • Task

 Session 14: Dilemmas with Company Policy

  • Common Dilemmas
  • The Third Option
  • Providing Solutions

 Session 15: Dilemmas with Co-Workers

  • Potential Dilemmas
  • Case Studies: Scenario 1
  • Scenario Two
  • Scenario Three
  • Scenario Four

 Session 16: Dilemmas with Clients

  • Potential Dilemmas
  • Making Connections

 Session 17: Dilemmas and Supervisors

  • Dilemmas with Your Supervisor
  • Plan A
  • Plan B, Part One
  • Plan B, Part Two
  • Plan B, Part Three
  • Plan C
  • Dilemmas as a Supervisor

 Session 18: What to Do

Course 10 - Communication Skills Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

Session 2: Creating Positive Relationships

  • Ten Quick Wins
  • Making Connections
  • The Power of Words

Session 3: Growing Our Self-Awareness

  • Do You Question Your Competence?
  • Competence Questionnaire
  • Developing Confidence

Session 4: Communication Basics

  • Defining a Skilled Communicator
  • Making Connections

Session 5: Communication Barriers

  • Case Study: New Neighbors
  • Common Barriers
  • Applying the Answers
  • Being Mindful

Session 6: Asking Questions

  • Asking Good Questions
  • Types of Open-Ended Questions
  • Introduction to Probing
  • Probing Methods
  • Pushing My Buttons

Session 7: Listening Skills

  • Can You Hear Me?
  • How Do You Rate Your Listening Ability?
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • What Is Said and What Is Heard
  • Communication Situations

Session 8: Body Language

  • What Do Our Bodies Say?
  • Tips and Tricks
  • Managing Your Messages
  • The Signals People Send
  • Gestures
  • Interpreting Gestures

Session 9: Communication Styles

  • Understanding Dichotomies
  • Making Connections
  • Advantages and Disadvantages
  • Dichotomies in Action
  • Step Two
  • Step Three

Session 10: Creating a Positive Self-Image

  • Seven Things People Determine from Your Appearance
  • Pre-Assignment Review
  • Self-Evaluation

Session 11: Frame of Reference

  • Your Frame of Reference
  • Suspending Belief
  • Techniques for the Workplace
  • Prepare, Prepare, Prepare
  • Testing Our Theories
  • Delivering Your Message
  • Be Direct
  • Assertiveness
  • Self-Attitude
  • Words to Watch Out For
  • Your Inner Self Talk
  • Persuasion
  • Thirty Ways to Persuade
  • Case Study: A Negative Image
  • I Messages
  • The Assertive Formula
  • Expressing Your No
  • The Persistent Response
  • Guidelines for Saying No

Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

About this Course

Learn Everything You Need to Know About Diversity and Inclusion - 10 Courses in this Bundle

  1.  Diversity and Inclusion Online Online Certificate Course

  2.  Workplace Diversity Online Certificate Course

  3.  Transgender Employees: Creating an Inclusive Work Community Online Certificate Course

  4.  Orientation Handbook: Getting Employees Off to a Good Start Online Certificate Course

  5.  Closing the Generation Gaps in the Workplace Online Certificate Course

  6.  Conflict Resolution: Getting Along In The Workplace Online Certificate Course

  7.  Collaboration Online Certificate Course

  8.  Code of Conduct: Setting the Tone for Your Workplace Online Certificate Course

  9.  Business Ethics for the Office Online Certificate Course

  10.  Communication Skills Online Certificate Course

1. Diversity and Inclusion Online Online Certificate Course: Create a Friendly and Hospitable Work Environment for Everyone

Experiencing diversity is a part of living in a civilized society. Difference does not equal a right way and a wrong way, it is variety that can lead to a common goal. Understanding the various forms of diversity makes for a better company and world in general.

Key Learning Objectives:

  • Define diversity
  • Understand various forms of diversity
  • Comprehend the importance of diversity training
  • Handle conflicts with regard to diversity
  • Identify ways to encourage diversity
  • Prevent and discourage discrimination

2. Workplace Diversity Online Certificate Course: Study Workplace Diversity Course; Learn How Workplace Diversity Affects Your Workplace

Find a common ground and learn how to embrace diversity in the workplace. Our Workplace Diversity Course was developed to help you understand what diversity is and how to promote better working relationships in a diverse workforce.

Studying our Workplace Diversity Course will give you an in-depth understanding of diversity. Our comprehensive course will show you how diversity relates to gender, age, linguistic and cultural background, disability, religious belief, pregnancy, and family responsibilities.

Our Workplace Diversity Course will discuss the challenges, and more importantly, the opportunities of having a diverse workforce. It will help you understand the importance of diversity and how you can formulate better policies that address this in your organization.

At Courses For Success, our courses are designed by professionals, for professionals. We maintain the highest level of quality courses to ensure your success. By completing our Workplace Diversity Course, you will be equipped with the right skill-set to ensure you stand out from the competition!

Key Learning Objectives:

  • Explain the definition, terms, and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
  • Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.

3. Transgender Employees: Creating an Inclusive Work Community Online Certificate Course: Learn The Importance And Elements Of Safe Inclusive Workspaces For Transgender Persons

A safe, inclusive workplace in many jurisdictions is not just the law; it is a goal of every employee and company that values the contributions, well-being, and productivity of everyone in the organization. In society today, individuals are of many personal communities. In addition to heterosexual or ‘straight’ there is also LGBTQ2 – Lesbian, Gay, Bisexual, Transgender, Queer, and 2, for two-spirited: an aboriginal concept of two sexualities within one body. ‘Trans’, however, refers to gender identity, whereas the other terms describe sexual orientation. The importance of understanding terms of identification is critical to creating and maintain a safe workplace.

Transgender Employees: Creating an Inclusive Community is a course to introduce the importance and elements of safe inclusive workspaces for transgender persons – those identifying as one gender but born into the body of the opposing gender. This course will offer an introduction to terminology, elements, policies, and resources to build and sustain a safe, inclusive environment for transgender employees and increase the comfort level and productivity off all in your organization.

Key Learning Objectives:

  • Understand the importance and history of inclusivity in the workplace.
  • Increase your understanding of the transgendered experience.
  • Explore and address personal and societal biases, misconceptions, and choices.
  • Identify and implement elements to support a safe inclusive workplace.

4. Orientation Handbook: Getting Employees Off to a Good Start Online Certificate Course: Develop Successful Orientation And Training Programs

Performance management begins with an orientation to the organization and the job, and continues on a daily basis as employees are trained and coached. This course will show you how to engage people from the moment they are hired, give them what they need to feel welcome, and let them impress you with what they bring to your company.

In this course, you will learn why orientation is so important. You will learn about the four components of employee commitment as well as the commitment curve. You will also learn how to develop successful orientation and training programs.

Key Learning Objectives:

  • Understand how important an orientation program is to an organization.
  • Identify the role of the human resource department in the orientation program.
  • Recognize how the commitment curve affects both new employees and their managers.
  • Know what companies can do to deliver their promise to new employees.
  • Determine the critical elements of effective employee training.
  • Establish the importance of having an employee handbook for new and long-term employees.

5. Closing the Generation Gaps in the Workplace Online Certificate Course: Study Generation Gap Course; Learn How to Close the Gap in the Workplace

Break those barriers and dispel common misconceptions about the generation gap in the workplace! Our Generation Gap Course will discuss how most people, no matter their age, want the same thing from their workplace; to do meaningful work and be recognized for it. After all, age is just a number.

There are currently five generations in the workforce. Only a few short years ago, employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot afford to retire or are simply healthy and happy enough they'd like to stay at work. 

Our comprehensive Generation Gap Course examines the generation gap's history and reality, primarily for recruiters and succession planning. We will explore whether defining the actual limits of each generation is most important or whether people's merits within the context of employment is the bigger issue. The course will explore problems, solutions, and strategies to help overcome issues related to the generation gap.

At Courses For Success, our training programs have been carefully developed by leading professionals and validated by industry experts to guarantee you are getting the most up-to-date experience. By enrolling in this course, you can be confident you are getting the best education possible.

Key Learning Objectives:

  • Identify where the generation gap issue surfaces, and the impact it has on the modern workforce.
  • Describe and apply language that is specific to each generation currently in the workplace.
  • Explore organization strategies that overcome gap issues.
  • Evaluate the need and effectiveness of recruiting, retention, and succession plans in context of the generation gap.

6. Conflict Resolution: Getting Along In The Workplace Online Certificate Course: Learn different types of conflict, stages of conflict, helping others through conflict, and creating win/win solutions

Conflict is a necessary part of our personal growth and development. It only becomes an issue when the people involved cannot work through it. When this happens, negative energy can result, causing hurt feelings and damaged relationships. This course will teach you how to resolve conflict and gain positive results.

In this course, you will learn what conflict is all about. You will also learn about different types of conflict, stages of conflict, helping others through conflict, and creating win/win solutions. As a bonus, you will also learn supporting skills, such as communication, active listening, and body language.

Key Learning Objectives:

  • Understand what conflict is and how it can escalate.
  • Understand the types of conflict and the stages of a conflict.
  • Recognize the five most common conflict resolution styles and when to use them.
  • Increase positive information flow through non-verbal and verbal communication skills.
  • Develop effective techniques for intervention strategies.
  • Become more confident of your ability to manage conflicts to enhance productivity and performance.

7. Collaboration Online Certificate Course: Learn and master the art of Collaboration with this online course

Collaboration is the skill of working with one or more people to produce or create a result or shared goal. This course discusses why collaborating with colleagues is important in workplaces, and provides strategies to help your organization successfully use collaboration as a tool.

After completion of this course, you should understand the definition of collaboration, what it takes to work collaboratively with your colleagues and the advantages of collaboration. Obstacles to collaboration will be explored, and how to develop strategies to improve a collaborative work environment. As well, you will know the six steps to make collaboration work, and the difference between collaboration, cooperation and teamwork.

Key Learning Objectives:

  • Understand the definition of collaboration
  • Distinguish collaborative qualities individuals often possess
  • Know and understand what it takes to work collaboratively with your colleagues
  • Discover the difference between collaboration, cooperation and teamwork
  • Know what a collaborative environment looks like
  • Know the six steps to make collaboration work
  • Understand the advantages of collaboration
  • Be aware of obstacles to collaboration
  • Develop strategies to improve a collaborative work environment
  • Share tips for employers to reward collaboration
  • Understand how technology affects collaboration

8. Code of Conduct: Setting the Tone for Your Workplace Online Certificate Course: Study Code of Conduct Course and Learn How to properly Conduct Yourself in the Workplace

Create the ideal work environment by leveraging the benefits of a workplace code of conduct with our Code of Conduct Course. Our comprehensive course will discuss how a code of conduct is critical in developing an organization’s mission, vision, and principles. You will also learn it's importance in reinforcing the company’s core values, beliefs and setting the standards of professional behavior.

Our Code of Conduct Course will teach you the 'Whys, Whats and How's' of a workplace code of conduct. You will learn why they are needed, who they apply to, how to develop and implement one, and how to train employees.

The reality is that in the work-world, not everything is clear-cut. Different people have many ideas about what is appropriate conduct and what isn’t. Taking this Code of Conduct Course will eliminate the guesswork out of proper behavior by showing an appropriate code of conduct.

At Courses For Success, our training programs have been carefully developed by leading professionals and validated by industry experts to guarantee you are getting the most up-to-date experience. By enrolling in this course, you can be confident you are getting the best education possible.

Key Learning Objectives:

  • Identify what a code of conduct is and why a business should have one.
  • Identify what goes into a code of conduct.
  • Discuss how to implement a code of conduct in the workplace.
  • Create a code of conduct for a business.

9. Business Ethics for the Office Online Certificate Course: Define Your Ethical Framework

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This course will help you define your ethical framework to make solving ethical dilemmas easier.

In this course, you will learn what the terms ethics, morals, and values mean. Then, you will learn about several different ethical frameworks, including Kohlberg’s six stages, philosophical approaches, personal values, and codes of ethics. You will also learn how to avoid ethical dilemmas, make ethical decisions, handle common ethical dilemmas, and recover from mistakes.

10. Communication Skills Online Certificate Course: Learn the art of communication and how to communicate better in a business or personal setting with our Communication Courses Online

The Communication Courses Online can show you how to make sure you are sending the right message. Each day, we communicate with others through our spoken words, body language, and written communication.

The Communication Courses will teach you all about the various aspects of communication. You will learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.

Key Learning Objectives:

  • Identify common communication problems that may be holding you back.
  • Develop skills to ask questions that give you information you need.
  • Learn what your non-verbal messages are telling others.
  • Develop skills to listen actively and empathetically to others.
  • Enhance your ability to handle difficult situations.
  • Deal with situations assertively.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step-by-step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. CoursesForSuccess is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review it at any time.

The Ultimate Diversity and Inclusion Online Bundle, 10 Certificate Courses include the following courses, below is a summary of each course: 

Course 1 - Diversity and Inclusion Online Online Certificate Course

Module One: Getting Started

  • Course Objectives

Module Two: Understanding Diversity

  • What is Diversity?
  • Benefits of Diversity
  • Managing Diversity
  • Zero-Tolerance Policy
  • Case Study

Module Three: Racial Diversity

  • Employer Responsibility
  • Benefits of Racial Diversity
  • Diversity Initiatives
  • Complaint Process
  • Case Study

Module Four: Employees with Disabilities

  • Hiring
  • Accessibility in the Workplace
  • Benefits
  • Human Resources and Best Practices
  • Case Study

Module Five: Pregnant Employees

  • Hiring
  • Accommodations
  • Maternity Leave
  • Firing
  • Case Study

Module Six: Lactating Mothers

  • Lactation Accommodation Policy
  • Space in the Workplace
  • Break Time
  • Lactation Accommodation Exemptions
  • Case Study

Module Seven: Sexual Harassment

  • What is it?
  • Training
  • Policies
  • HR’s Role
  • Case Study

Module Eight: Employees Over Age 40

  • Recruitment
  • Hiring
  • Salaries
  • Layoffs
  • Case Study

Module Nine: LGBTQ

  • Phobia’s
  • Human Rights Campaign
  • Company’s Mission Equality Statement
  • LGBTQ Resource Groups
  • Case Study

Module Ten: Sensitivity Training

  • Benefits
  • Training Content
  • Method(s) of Delivery
  • Assess Effectiveness
  • Case Study

Module Eleven: Handling Diversity Complaints

  • Create a Step-by-Step Process
  • Publish the Process
  • Train Employees
  • Retaliation
  • Case Study

Module Twelve: Wrapping Up

  • Words from the Wise

Course 2 - Workplace Diversity Online Certificate Course

Section One: Getting Started

  • Workshop Objectives

Section Two: Diversity, what is it?

  • Group & Discriminatory Terms

Section Three: Stereotypes

  • Stereotype or Plain Bias
  • Stereotype or Plain Bias
  • It Starts With You

Section Four: Tearing Down the Baggage Barriers

  • Changing Your Approach
  • Workplace Changes
  • Social Changes

Section Five: Verbal Communication Skills

  • Ten Ways to Listen Better Today
  • Asking Questions
  • Paraverbal communication
  • The Power of Tone
  • Communicating With Power

Section Six: Non-Verbal Communication

  • Your Body speaks its own Language
  • The Signals You Send

Section Seven: Taking a Proactive Approach

  • Why a Diversity Audit
  • Conducting a Diversity Audit
  • Stop Discrimination
  • Definitions
  • Discourage Discrimination

Section Eight: Coping with Discrimination

  • The Warning Signs
  • Reprisal Discrimination
  • So what should you do?

Section Nine: From a Managers Perspective

  • Create Detailed Records
  • Next Actions
  • Investigate the Complaint

Section Ten: From an Organisational Perspective

  • Receiving a Complaint
  • Making a Decision
  • Document, Document, Document
  • The Follow-Up
  • Lessons Learned

Section Eleven: Employee Discipline

  • How to Prepare & Conduct Disciplinary Meetings
  • What to Say When Terminating an Employee

Section Twelve: Wrapping Up

  • Powerful Words

Course 3 - Transgender Employees: Creating an Inclusive Work Community Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment, Part One
  • Pre-Assignment, Part Two

 Session 2: Overview of Transgender People in the Workplace

  • Introduction
  • Pre-Assignment Review
  • Making Connections
  • Importance of Transgender Inclusivity
  • History of Transgender in the Workplace
  • Inviting Transgender Inclusivity, Part One
  • Inviting Transgender Inclusivity, Part Two
  • Inviting Transgender Inclusivity, Part Three

 Session 3: Beliefs and Attitudes

  • Know Your Bias, Part One
  • Know Your Bias, Part Two
  • Own Your Reality, Part One
  • Own Your Reality, Part Two
  • Making Connections
  • Challenging Prejudice
  • Naming the Problem, Part One
  • Naming the Problem, Part Two
  • Challenging the Problem
  • Why Do This?
  • Making Connections

 Session 4: Power of Language

  • Power of Language
  • Pronouns, Part One
  • Pronouns, Part Two
  • Pronouns, Part Three
  • Gender Identity, Part One
  • Gender Identity, Part Two
  • Gender Identity, Part Three
  • Gender Identity, Part Four

 Session 5: Safe Spaces

  • Setting a Goal for Safe Spaces
  • Verbal and Emotional Environment
  • Physical Environment, Part One
  • Physical Environment, Part Two

 Session 6: Inclusive Community

  • Inclusive Community
  • Being an Ally
  • Elements of an Ally, Part One
  • Elements of an Ally, Part Two
  • Steps and Progress, Part One
  • Steps and Progress, Part Two

 Session 7: Resource Location and Development

  • Importance of Resources
  • Internal Resources
  • Workplace Human Rights Policy
  • Guiding Principles and Values
  • Policy Roadmap
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Orientation Handbook: Getting Employees Off to a Good Start Online Certificate Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

 Session 2: Finding, Hiring, and Keeping Good People

  •     Identifying Tasks
  •     Making Connections

 Session 3: Building Employee Commitment and Engagement

  •     The Four Components
  •     Making Connections
  •     Building Commitment
  •     Defining Clarity
  •     Defining Roles
  •     Clarity Exercise
  •     Competence
  •     Building Competence
  •     Influence
  •     Areas of Influence
  •     Appreciation

 Session 4: Perception

  •     Why Perception is Important
  •     Your Perceptions

 Session 5: Fast-Track Orientation

  •     Fast-Track Orientation

 Session 6: Designing a Successful Orientation Program

  •     Using Your Experience
  •     Orientation versus Onboarding
  •     Making Connections
  •     Mistakes to Avoid
  •     Appraisal Where There Should Be Bonding
  •     Negative Orientation
  •     Disregarding the Employee
  •     Too Much Pressure, Too Late
  •     Summary
  •     Making Connections

 Session 7: Characteristics of a Successful Orientation Process

  •     Making Connections

 Session 8: The Commitment Curve

  •     Defining the Curve
  •     Understanding the Curve
  •     Stages of the Curve
  •     Stage One: Uninformed Optimism
  •     Stage Two: Informed Pessimism
  •     Stage Three: Hopeful Realism
  •     Stage Four: Informed Optimism
  •     What Can Be Done to Bridge the Commitment Gap?
  •     Applying the Curve

 Session 9: Nine Orientation Habits of World-Class Employers

  •     Habit One: Some Aspects of Orientation Start Right Away
  •     Habit Two: An Orientation Checklist Helps Get Things Done
  •     Habit Three: On-the-Job Training Includes Coaching or Mentoring
  •     Habit Four: Orientation is a Process, Not an Event
  •     Habit Five: Many Stakeholders are Involved
  •     Habit Six: Orientation Relates Directly to the Organizations Business Plan
  •     Habit Seven: Orientation is Not Just HRs Responsibility
  •     Habit Eight: Focuses on Honesty, Not Quantity or Quality
  •     Habit Nine: Consistency is Maintained

 Session 10: Obtaining Buy-In

  •  Obtaining Buy-In

 Session 11: Employee Training

  •     Preparing Effective Training
  •     Hints for Effective Training
  •     A Final Note
  •     Addressing Learner Needs and Expectations
  •     Making Connections
  •     Learning and Training Styles
  •     About the Experiential Learning Cycle
  •     Building and Sustaining Interest
  •     Repeat Key Points to Aid Retention
  •     Provide Opportunities for Participation
  •     Encouraging Participation
  •     Going the Extra Mile
  •     Explain the Importance of the Training
  •     Methodology
  •     Case Study

 Session 12: Adult Learning

  •     Principles of Adult Learning
  •     Applying the Principles

 Session 13: Working with External Providers

  •     Working with External Providers
  •     Making Connections

 Session 14: Helping People Make Connections

  •     Establishing Good Relationships
  •     Making Connections
  •     Buddy, Please Help Me Out

 Session 15: Creating Employee Manuals

  •     Introduction
  •     Body of the Manual
  •     Appendices and Index

 Session 16: A Bridge to Onboarding
 Session 17: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 5 - Closing the Generation Gaps in the Workplace Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment: Question One
  • Pre-Assignment: Question Two

 Session 2: History in Brief

  • How It Came To Be
  • Naming the Generations
  • Additional Considerations

 Session 3: Finding Common Ground

  • Common Ground
  • The Role of Generations in Teams
  • What’s the Underlying Issue?
  • Case Study: What It Means to be a Gen Y Leader, Part One
  • Case Study: What It Means to be a Gen Y Leader, Part Two
  • Case Study Questions

 Session 4: Silents, Boomers, X’ers, Y’s, Millennials, and Gen Z

  • Speaking Across Generations, Part One
  • Speaking Across Generations, Part Two
  • Exploring the Generations’ Times

 Session 5: Recruiting that Bridges the Gap

  • Recruiting is an Adventure!
  • Benefitting the Masses, Part One
  • Benefitting the Masses, Part Two

 Session 6: Pre-Assignment Review

  • Pre-Assignment: Question One
  • Pre-Assignment: Question Two
  • Generalizations

 Session 7: Creative Solutions

  • Knowing What You Want
  • Personality Assessments and Generations
  • Having It All
  • Making Connections

 Session 8: The Value of Planning

  • Succession Planning in a Nutshell
  • Making Connections
  • Coaching and Mentoring, Part One
  • Coaching and Mentoring, Part Two
  • Making Connections

 Session 9: Developing Targeted Retention Strategies

  • Retention Considerations
  • Making Connections
  • Pulling Things Together, Part One
  • Pulling Things Together, Part Two

 Session 10: What We Really Want

  • Filling in the Gaps
  • What’s the Plan?
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 6 - Conflict Resolution: Getting Along In The Workplace Online Certificate Course

Session One: Course Overview

Session Two: Defining Conflict

  • What is Conflict?
  • Positives and Negatives

Session Three: Types of Conflict

Session Four: Open Conflict vs. Hidden Conflict

Session Five: Spontaneous and Reflective Behavior

Session Six: The Johari Window

  • Understanding the Johari Window
  • My Window
  • Case Study: Spontaneous and Reflective Behaviors

Session Seven: Stages of Conflict

  • The Five Stages of Conflict
  • Another Version of the Conflict Process
  • Conflict Outcomes
  • Strategies for Dealing with Conflict

Session Eight: Creating the Win/Win

Session Nine: Conflict Resolution Style Questionnaire

  • The Questionnaire
  • Scoring
  • The Conflict Grid
  • Pros and Cons

Session Ten: The Role of Communication in Conflict Resolution

  • The Communication Chain
  • Other Barriers
  • Establishing Positive Intent

Session Eleven: Active Listening Skills

Session Twelve: Paraphrasing Skills

  • What is Paraphrasing?
  • Making Connections

Session Thirteen: Powerful Questions

  • Asking Questions
  • Probing Techniques

Session Fourteen: Body Language

Session Fifteen: Pre-Assignment Review

Session Sixteen: The Conflict/Opportunity Test

  • The Conflict/Opportunity Test
  • Skills Test

Session Seventeen: Conflict and Its Resolution

  • Visualizing Conflict
  • A Strategy for Conflict Resolution

Session Eighteen: Helping Others Through Conflict

  • Preparing for Conflict
  • Conflict Resolution with Facilitation
  • Setting Norms
  • Coaching Through Conflict
  • Managing Your Emotions

Course 7 - Collaboration Online Certificate Course

Session One: Course Overview

  • Setting the Stage
  • Agenda Review
  • Learning Objectives
  • Action Plans and Evaluations

Session Two: Being Collaborative

  • What is Collaboration?
  • Qualities of a Collaborator
  • Break

Session Three: Elements of Successful Collaboration

  • Elements of Collaboration
  • Five Elements of a Successful Collaboration
  • Collaboration, Teamwork, Cooperation: What is the Difference?
  • How to Make Collaboration Work: 6 Predictable Stages
  • Morning Wrap-Up
  • Lunch
  • Energizer: What Did You Learn?

Session Four: Benefits of Collaboration

  • What Are the Advantages of Collaboration
  • Collaborative Workspace
  • Corporate Culture of Collaboration
  • Features to Help Create a Collaborative Workspace
  • Break

Session Five: Common Obstacles

  • Five Arguments Against Collaboration
  • Tips to Overcome Collaborative Obstacles:
  • Rewarding Team Collaboration
  • Session Six: Technology and Collaboration
  • Implementing Technology to Facilitate Collaboration:
  • Wrap-Up

Course 8 - Code of Conduct: Setting the Tone for Your Workplace Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What Is It, and Why?

  • For Your Consideration, Part One
  • For Your Consideration, Part Two
  • Pre-Assignment Review

 Session 3: What to Leave In, What to Leave Out

  • What to Leave In, What to Leave Out
  • What to Include
  • What to Exclude
  • Identifying Areas of Risk, Part One
  • Identifying Areas of Risk, Part Two
  • Evaluation Methods
  • Who Writes It? Part One
  • Who Writes It? Part Two

 Session 4: What’s It All About?

  • In a Word
  • Spreading the Word
  • Training
  • Violations

 Session 5: A Random Sample

  • Sample Codes
  • Asimov’s Three Laws of Robotics
  • Code of Conduct for Members of the United States Armed Forces
  • Principles of Conduct for the International Red Cross and Red Crescent Movement and NGOs in Disaster Response Programmes
  • For Your Consideration

 Session 6: What to Do When You Make a Mistake

  • What to Do When You Make a Mistake

 Session 7: Auditing

  • Auditing
  • Auditing Techniques
  • Sample Audit Questions

 Session 8: Putting it Together

  • The Toolbox
  • Online resources
  • Making Connections
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 9 - Business Ethics for the Office Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What are Ethics?

  • Defining Ethics and Morals
  • The Grey Area
  • Step One: Identifying Your Values
  • Step Two: Defining Your Values
  • Step Three: Put It All Together

 Session 3: Taking Your Moral Temperature, Part One

  • Instructions
  • Scenario One
  • Scenario Two
  • Scenario Three
  • Scenario Four

 Session 4: Why Bother with Ethics?

  • Introduction

 Session 5: Kohlberg’s Six Stages

  • The Six Stages and Three Levels
  • Level One: Pre-Conventional Morality
  • Level Two: Conventional Morality
  • Level Three: Post-Conventional Morality
  • Example
  • Different Levels for Different Situations
  • Identifying Stages: Scenario One
  • Scenario Two
  • Scenario Three

 Session 6: Some Objective Ways of Looking at the World

  • An Introduction to Philosophy
  • The Golden Rule
  • The Golden Mean
  • Utilitarianism
  • The Categorical Imperitive
  • Utopianism
  • Applying Philosophical Approaches
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • Scenario Five

 Session 7: What Does Ethical Mean?

  • Merck Pharmaceuticals
  • Developing Mectizan
  • Decision Analysis
  • Perspective One: A Merck Stockholder
  • Perspective Two: A Merck Employee
  • Perspective Three: A Drug Recipient
  • Perspective Four: Philosophical

 Session 8: Avoiding Ethical Dilemmas

  • Some Easy Strategies
  • Case Studies: Scenario One
  • Scenario Two
  • Scenario Three

 Session 9: Pitfalls and Excuses

  • Introduction

 Session 10: Developing an Office Code of Ethics

  • Are You Ready?
  • Sample Codes of Ethics
  • Rotary Four-Way Test
  • Minnesota Principles
  • U.S. Bank Ethical Principles
  • Asimov’s Three Laws of Robotics
  • Making Connections, Part One
  • Making Connections, Part Two
  • Your Code of Ethics

 Session 11: 22 Keys to an Ethical Office

  • The 22 Keys
  • Pre-Assignment Review

 Session 12: Basic Decision Making Tools

  • Model Introduction
  • The Problem Solving Model
  • Model Information
  • Another Perspective
  • The First Phase
  • Perception
  • Definition
  • Analysis, Part One
  • Analysis, Part Two
  • Analysis, Part Three
  • The Second Phase
  • Brainstorming
  • Checkerboard
  • Research and Report
  • Evaluation
  • Decision Making
  • The Third Phase
  • Planning
  • Implementation
  • Solution Planning Worksheet
  • The Problem Solving Toolkit
  • Sample Criteria
  • Force Field Analysis
  • Legitimizing Problems and Positions
  • The Communication Funnel
  • Using the Funnel

 Session 13: Ethical Decision Making Tools

  • Three Types of Tools
  • Tools for Quick Decisions: Ethical Priorities
  • Tools for Quick Decisions: The Smell Test
  • Advanced Processes: The Potter Box, Part One
  • Advanced Processes: The Potter Box, Part Two
  • Advanced Processes: The Kidder Process
  • Case Study
  • Task

 Session 14: Dilemmas with Company Policy

  • Common Dilemmas
  • The Third Option
  • Providing Solutions

 Session 15: Dilemmas with Co-Workers

  • Potential Dilemmas
  • Case Studies: Scenario 1
  • Scenario Two
  • Scenario Three
  • Scenario Four

 Session 16: Dilemmas with Clients

  • Potential Dilemmas
  • Making Connections

 Session 17: Dilemmas and Supervisors

  • Dilemmas with Your Supervisor
  • Plan A
  • Plan B, Part One
  • Plan B, Part Two
  • Plan B, Part Three
  • Plan C
  • Dilemmas as a Supervisor

 Session 18: What to Do

Course 10 - Communication Skills Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

Session 2: Creating Positive Relationships

  • Ten Quick Wins
  • Making Connections
  • The Power of Words

Session 3: Growing Our Self-Awareness

  • Do You Question Your Competence?
  • Competence Questionnaire
  • Developing Confidence

Session 4: Communication Basics

  • Defining a Skilled Communicator
  • Making Connections

Session 5: Communication Barriers

  • Case Study: New Neighbors
  • Common Barriers
  • Applying the Answers
  • Being Mindful

Session 6: Asking Questions

  • Asking Good Questions
  • Types of Open-Ended Questions
  • Introduction to Probing
  • Probing Methods
  • Pushing My Buttons

Session 7: Listening Skills

  • Can You Hear Me?
  • How Do You Rate Your Listening Ability?
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • What Is Said and What Is Heard
  • Communication Situations

Session 8: Body Language

  • What Do Our Bodies Say?
  • Tips and Tricks
  • Managing Your Messages
  • The Signals People Send
  • Gestures
  • Interpreting Gestures

Session 9: Communication Styles

  • Understanding Dichotomies
  • Making Connections
  • Advantages and Disadvantages
  • Dichotomies in Action
  • Step Two
  • Step Three

Session 10: Creating a Positive Self-Image

  • Seven Things People Determine from Your Appearance
  • Pre-Assignment Review
  • Self-Evaluation

Session 11: Frame of Reference

  • Your Frame of Reference
  • Suspending Belief
  • Techniques for the Workplace
  • Prepare, Prepare, Prepare
  • Testing Our Theories
  • Delivering Your Message
  • Be Direct
  • Assertiveness
  • Self-Attitude
  • Words to Watch Out For
  • Your Inner Self Talk
  • Persuasion
  • Thirty Ways to Persuade
  • Case Study: A Negative Image
  • I Messages
  • The Assertive Formula
  • Expressing Your No
  • The Persistent Response
  • Guidelines for Saying No

Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

We provide a 7 Day Money Back Refund on all Courses

Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value £300)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
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Course Summary

Course ID: CFS02DAICTM10CB
Delivery Mode: Online
Access: Lifetime
Tutor Support: Yes
Time: Study at your own pace
Duration: 60-80 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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