Ultimate Change Management Online Bundle, 10 Certificate Courses

The Most Comprehensive Change Management Online Course Bundle

Ultimate Change Management Online Bundle, 10 Certificate Courses

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Learn the Secrets of Adapting to Change with Ease - 10 Courses in this Bundle

  1.  Change Management: Change and How to Deal With It Online Certificate Course

  2.  Developing and Maintaining a Business Succession Plan Online Certificate Course

  3.  Developing New Managers Online Certificate Course

  4.  Developing Your Training Program Online Certificate Course

  5.  Manager Management Online Certificate Course

  6.  Developing Corporate Behavior Online Certificate Course

  7.  Knowledge Management Foundation Online Certificate Course

  8.  Meeting Management Online Certificate Course

  9.  Office Politics for Managers Online Certificate Course

  10.  Business Etiquette Online Certificate Course

1. Change Management: Change and How to Deal With It Online Certificate Course: Develop Strategies For Managing Change

None of us can escape change, but savvy trainers understand that it is well worth developing strategies to manage what comes with it! Everyone has to manage change, whether they embrace it or not, and so our approach is that having tools to help embrace it lead to the best outcomes. Change Management: Change and How to Deal with it courseware and training materials are designed for everyone in the workplace who needs a one day course on such topics as the stages of change, pacing, dealing with resistance, adaptive strategies, approaching changes as an opportunity for growth, and more.

2. Developing and Maintaining a Business Succession Plan Online Certificate Course: Develop A Succession Plan

Change is a hallmark of today’s business world, especially in terms of the workforce. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone ready to take their place.

This course will teach you how to develop and maintain a succession plan with the SUCCESS model, which includes developing a system, identifying resources, creating risk assessments, developing action plans, implementing those plans, and evaluating the results.

Key Learning Objectives:

  • Demonstrate an understanding of the value of succession planning for successful businesses.
  • Demonstrate expertise with the key elements of a succession plan.
  • Create and discuss aspects of a succession plan.
  • Discuss the elements of a succession plan in terms of roles, responsibility, function, scope, and evaluation.

3. Developing New Managers Online Certificate Course: Apply the Principles of Manager Development to Your Business

Management must be effective for the success of any business. Unfortunately, it is all too easy to overlook the training and development of new managers. When you provide your managers and employees with the skills and tools they need, you will greatly boost morale and strengthen your organization.

With our Developing New Managers course, you will understand the value of investing in employees and developing management. By focusing on development opportunities, your participants will establish a culture that retains top talent and improves succession planning.

Key Learning Objectives:

  • Discuss strategies for developing new managers
  • Understand the importance of defining a clear management track
  • Determine core roles and competencies for managers
  • Understand the importance of continuous development for managers
  • Apply the principles of manager development to your own organization

4. Developing Your Training Program Online Certificate Course: Learn The ICE Method For Identifying Needs

Successful training programs are meaningful, practical, and beneficial to both trainees and the organizations they work for. This course will give you a step-by-step guide for developing a great training program.

You will start this course by considering what training is, when it is necessary, and what other options are out there. Then, you will learn the ICE method for identifying needs, a seven-step model for instructional design, and tips for building an engaging program. Next, you will walk through the steps of program design, including setting learning objectives, identifying evaluation strategies, choosing learning methodologies, finding content, creating energizers, using assessment tools, developing supporting materials, and testing the program. You will also receive tips on creating a proposal for a training program and building rapport with company sponsors.

Key Learning Objectives:

  • Describe the essential elements of a training program.
  • Apply different methodologies to program design.
  • Demonstrate skills in preparation, research, and delivery of strong content.
  • Explain an instructional model.
  • Be prepared to create a training program proposal.

5. Manager Management Online Certificate Course: Transform Your Managers Into Your Greatest Asset

With this course you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this course you will be able to disperse your knowledge and experience throughout your leadership team.

Manager Management takes a special type of leader. This course will expand your knowledge and provide a way for you to teach and lead new and experienced managers. As every manager knows that learning never stops, this course will have something for everyone.

Key Learning Objectives:

  • Welcome and orientate new managers
  • Learn ways to successfully coach and mentor
  • Learn ways to measure and evaluate performance
  • How to handle complications
  • Communicate between employees and their managers

6. Developing Corporate Behavior Online Certificate Course: Learn How to Develop a Highly Organized Corporate Behavior

Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet. There are many different ways to influence a corporate behavior change, but the first step is to understand what behavior is. How can you change behavior if you don’t know what it is?  

In this course we will discuss what behavior is, and what facilitates behavior. By the end of this journey, you should have a good understanding of what corporate behavior is, and how to implement it in your company. 

Key Learning Objectives:

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors

7. Knowledge Management Foundation Online Certificate Course: Learn the Basics of Knowledge Management

The knowledge held by an organization’s employees is sometimes its most valuable asset. Therefore, it should be stored, protected, and managed like any other resource. This course will introduce you to knowledge management tips, techniques, and processes.

In this course, you will learn what knowledge is, what knowledge management is, how tacit and explicit knowledge are different, and the business benefits that knowledge management can bring. Then, you will learn about the knowledge management mix (which includes people, technology, and process) as well as a four step process for building your knowledge management framework. You will also learn about four knowledge management models: Bukowitz and Williams’ KM Process Framework, Gamble and Blackwell’s knowledge management matrix, Botha’s process model, and Nonaka and Takeuchi’s spiral model. Implementation aspects, such as knowledge management teams, post-mortem plans, KMBOKs, Chief Knowledge Officers, and pilot programs, are covered as well.

Key Learning Objectives:

  • Define knowledge and knowledge management.
  • Explain the difference between explicit and tacit knowledge.
  • Identify various knowledge management theoretical models.
  • Explain how a properly implemented knowledge management program can improve efficiency.
  • Describe the steps for employing a new knowledge management program in an organization.
  • Identify the required components for implementing a knowledge management framework within an organization.

8. Meeting Management Online Certificate Course: Learn How To Develop and Implement Meeting Management

This course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage the you and leave a positive and lasting impression. Through this course you will learn the needed skills in planning and implementing a successful meeting.  

The Meeting Management course will explore how to reduce waste and make meetings more efficient. This is a hands-on Meeting Management Online Short Course and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills to improve your meeting management skills.

This training course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression. This is a hands-on course and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.

Key Learning Objectives:

  • Plan and prepare
  • Identify the participants
  • Choose the time and place
  • Create the agenda
  • Set up the meeting space
  • Incorporate your electronic options
  • Meeting roles and responsibilities
  • Use an agenda
  • Chairing a meeting
  • Deal with disruptions
  • Professionally deal with personality conflicts
  • Take minutes
  • Make the most of your meetings using games, activities and prizes

9. Office Politics for Managers Online Certificate Course: Create & Maintain Better Relationships In Your Workplace

You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee.

Office Politics is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive.

Key Learning Objectives:

  • Understand the purpose and benefits of office politics
  • Setting boundaries and ground rules for new employees
  • Learn to interact and influence among colleagues
  • Learn how to manage various personality types in the office
  • Determine how to gain support and effectively network
  • Recognize how you are a part of a group and how you function

10. Business Etiquette Online Certificate Course: Study Business Etiquette Course; Be your best in any situation with the Business Etiquette Course

Taking a business etiquette course will give you the confidence to be comfortable in all business situations. Understanding business etiquette means a lot more than knowing how to hold your cutlery when out to lunch with a business colleague. Understanding business etiquette allows you to confidently present yourself as a polished professional who demands to be taken seriously.

Being able to apply good business etiquette training in all circumstances will add credibility to your business stature. Colleagues, clients and business prospects are more likely to respond well to you when you dress professionally, consistently treat them with respect, and courtesy. Conversely, sloppy business etiquette has the potential to damage business relationships.

This online business etiquette course will examine the many facets of business etiquette, including the key areas of business networking, the proper application of meeting protocols, proper dining etiquette, how to apply business etiquette on an international scale and much more.

Key Learning Objectives:

  • Understand and explain exactly what business etiquette is and why it’s use is vital in business
  • Confidently network with others
  • Present yourself in a professional manner
  • Appreciate the significance and meaning of dress codes
  • Know how to effectively use a business card
  • Easily recalling names
  • Conducting yourself properly at a business lunch
  • Understanding and applying basic grammar rules in all forms of written communication
  • Appreciating and applying proper telephone etiquette
  • Understanding the benefits of practicing international etiquette

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step-by-step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. CoursesForSuccess is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review it at any time.

The Ultimate Change Management Online Bundle, 10 Certificate Courses include the following courses, below is a summary of each course: 

Course 1 - Change Management: Change and How to Deal With It Online Certificate Course

Session One: Course Overview

Session Two: What is Change?

Session Three: The Change Cycle

  • The Three Phases
  • Insights

Session Four: The Human Reaction to Change

Session Five: The Pace of Change

  • The Trend of Change
  • Case Study: Getting More from the Last Hour

Session Six: The Four Room Apartment

  • The Framework
  • Making Connections

Session Seven: Dealing with Resistance

Session Eight: Adapting to Change

  • Understanding Resiliency
  • Pre-Assignment Review

Session Nine: Strategies for Dealing with Anger

  • Managing Anger
  • Dealing with the Anger of Others

Session Ten: Managing Stress

  • Stress Management Techniques
  • Adjusting Your Attitude
  • Recommended Reading List
  • Post- Course Assessment
  • Pre- and Post-Assessment Answer Keys
  • Personal Action Plan

Course 2 - Developing and Maintaining a Business Succession Plan Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: A Need for Succession Planning

  • Defining Succession Planning
  • The Definitions

 Session 3: Defining a Succession Plan

  • Strong Leaders and a Strong Organization
  • What’s Important?
  • Making Connections
  • Components of the Plan
  • SUCCESS Model
  • Breaking Down the Model
  • Setting the Scope
  • Case Study One
  • Case Study Two

 Session 4: Pre-Assignment Review

  • Task
  •  Session 5: Identifying Resources and Analyzing Risks
  • Understanding the Marketplace
  • What About Loyalty?
  • Finding the Talent
  • Coping with Change
  • Developing External Successors
  • Risk Assessment
  • Sample Risk Analysis
  • Summary

 Session 6: Defining Roles, Responsibilities, and Functions

  • Key Factors
  • The Role of Individualized Engagement Plans
  • Who Gets a Plan?
  • Succession Plan Profile
  • Working the Plan
  • Assignment #1: Complete a Risk Assessment
  • Assignment #2: Complete a First Draft of an IEP
  • Assignment #3: Create a Biography of Up to 250 Words

 Session 7: Gathering Information

  • Moving Through the Layers
  • Revisiting the Organizational Chart
  • Making Connections

 Session 8: Forecasting Needs

  • Key Ingredients of a Successful Plan
  • Coaching and Mentoring
  • Making Connections
  • Develop Reliable Data Gathering

 Session 9: Putting the Plan Together

  • Using Appreciative Inquiry (AI)
  • A Permanent Vacation
  • Tough Choices
  • How to Choose the Leader
  • Sample Assessment
  • Making Connections

 Session 10: Putting the Plan into Action

  • Phased Implementation
  • Changes to Consider
  • Making Connections
  • Succession Plan Organizational Chart
  • Technology
  • Making Connections

 Session 11: Evaluating and Reviewing the Plan

  • Evaluation Challenges
  • Evaluation Process
  • Breaking Down the Steps
  • Sample Evaluation
  • Succession Program Evaluation Checklist
  • Action Steps That Result From This Assessment
  • Checking out the Checklist

 Session 12: Your Action Plan

  • Plan and Then Do
  • Next Steps
  • Making Connections

 Session 13: Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Developing New Managers Online Certificate Course

Module One: Getting Started

Module Two: Managers are Made, Not Born

  • Managers Must Be Developed
  • Management Skills Can Be Learned
  • Managers Learn by Being Managed Well
  • Create a Management Track

Module Three: Create a Management Track

  • Clearly Define Roles and Competencies
  • Provide Tools
  • Identify Candidates Early
  • Clearly Define the Management Track

Module Four: Define and Build Competencies

  • Clearly Define Competencies Needed
  • Identify Strengths
  • Identify Development Needs
  • Provide Development Opportunities

Module Five: Managers Learn by Being Managed Well

  • Pair New Managers with Mentors
  • Reward Effective Managers
  • Emulate Effective Managers
  • Create and Document Best Practices

Module Six: Provide Tools

  • Provide Manuals and Policy Documents
  • Empower New Managers
  • Provide Support
  • Provide Training and Development Opportunities

Module Seven: Provide Support

  • Encourage Peer Networking
  • Establish Resource People
  • Encourage Mentor Relationships
  • Establish Regular Check Ins

Module Eight: Identify Strong Candidates Early

  • Development Begins Early
  • Identify Candidates Early
  • Identify Candidates Through Reviews
  • Develop Those with Management Goals

Module Nine: Clearly Define the Management Track

  • Make the Path to Management Clear
  • A Clear Track Is a Guidepost
  • A Clear Track Ensures Quality Training and Support
  • Succession Planning and Change Management

Module Ten: Empower New Managers

  • Making Decisions
  • Asking for Help
  • Support, Don’t Micromanage
  • Continuous Growth and Development

Module Eleven: Provide Growth Opportunities

  • Provide Continuous Growth Opportunities
  • Create a Development Plan
  • Provide Regular Feedback
  • Encourage Mentoring

Module Twelve: Wrapping Up

Course 4 - Developing Your Training Program Online Certificate Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Pre-Assignment Questions

Session 2: Program Design

  •     Getting Started
  •     Fitting Into the Plan and Future Growth
  •     The Program’s Role
  •     Support From Within
  •     When is Training Necessary?
  •     Alternatives to Training
  •     Essential Elements
  •     Communicating Training

Session 3: Identifying Needs

  •     The ICE Method
  •     When is Training Not Appropriate?
  •     Isolating
  •     Consulting
  •     Evaluating
  •     Building Your Training Needs Analysis Case Study
  •     Making Connections

Session 4: The Training Model

  •     Basic Principles: Moderation
  •     Balance
  •     Involvement
  •     Continue Learning!
  •     Building an Engaging Program
  •     Instructional Systems Design Model

Session 5: The Program’s Basic Outline

  •     Learning Objectives: Determining Objectives
  •     Determining Objectives
  •     Considerations When Writing Objectives
  •     Prerequisites
  •     Types of Objectives
  •     Setting the Scope
  •     Verbs for Writing Clear, Concise Training Objectives
  •     Objectives Exercise

Session 6: Evaluation Strategies

  •     Methods of Evaluation
  •     What Information Do You Want?
  •     Testing Attitudes
  •     Four Levels
  •     Evaluation Methods
  •     Points to Remember
  •     Creative Evaluation Strategies
  •     Evaluation Tips
  •     Evaluating the Evaluation
  •     Sample Feedback Form
  •     Evaluations Exercise

Session 7: Defining Your Approach

  •     Methodology: Approaches to Learning
  •     Key Methodologies
  •     Other Ingredients
  •     Other Considerations
  •     Five Tips for Top Notch Results
  •     Approaches to Learning: A Lesson in Itself
  •     Project Choices
  •     Background Information
  •     My Methods

Session 8: Researching and Developing Content

  •     Researching Content
  •     Content Considerations

Session 9: Pre-Assignments in Training

  •     Making Connections

Session 10: Choosing Openings and Energizers

  •     Getting Started
  •     The Value of Games
  •     Types of Games
  •     Tips for Success

Session 11: Training Instruments, Assessments, and Tools

  •     Making Connections

Session 12: Creating Supporting Materials

  •     Student Guides
  •     Handouts
  •     Electronic Slides

Session 13: Testing the Program

  •     Testing the Program

Session 14: Creating Proposals

  •     Organizing Your Proposal: Introduction
  •     Fundamentals for Writing Internal Proposals
  •     Training Proposal Checklist
  •     Proposal for a Training Program
  •     Framework

Session 15: Building Rapport

  •     Building Rapport

Session 16: Pulling it all Together

  •     Action Plan

A Personal Action Plan    

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 5 - Manager Management Online Certificate Course

Module One - Getting Started

Module Two - Grooming a New Manager

  • Set specific goals
  • Authority (What they can and can't do)
  • Create a shared vision
  • The more they learn, the more responsibility they get

Module Three - Coaching and Mentoring (Part 1)

  • Writing performance reviews
  • Provide clear and timely feedback
  • Praise in public, criticise in private
  • Make sure your door is always open

Module Four - Coaching and Mentoring (Part 2)

  • Offer advice, not the solution
  • Create a supportive environment
  • Build ownership
  • 360 degree feedback

Module Five - Measuring Performance

  • Staying within their budget
  • Setting measurable objectives
  • Skip level feedback
  • Collaborate on criteria to be evaluated

Module Six - Motivating Managers

  • Provide the needed resources
  • Bonuses and incentives
  • Give credit for good work
  • Keep them challenged

Module Seven - Signs of Poor Management

  • Missed deadlines
  • Team turnover
  • Losing customers
  • Little or no growth

Module Eight - Trust Your Team of Managers

  • Do not micromanage
  • Promote open and honest communication
  • Reward initiative
  • Trust, but verify

Module Nine - When an Employee Complains about their Manager

  • Keep the information confidential
  • Gather information from both sides
  • Coach or delegate the solution
  • Follow-up with the manager or employee

Module Ten - When do You Step In?

  • Unsafe or dangerous events
  • Legal ramifications
  • Severe financial costs
  • Repeated failures after coaching has occurred

Module Eleven - Remember these Basic Qualities

  • Express confidence in their abilities
  • Practice what you preach
  • Have an open door
  • Their success is your success

Module Twelve - Wrapping Up

Course 6 - Developing Corporate Behavior Online Certificate Course

Module One: Getting Started

By the end of this course, you will be able to:

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors

Module Two: The Science of

  • What is Behavior?
  • Psychology
  • Sociology
  • Anthropology

Module Three: Benefits for Corporate Behavior

  • Employee Safety
  • Conservation of Materials
  • Engagement
  • Improved Employee Performance

Module Four: Most Common Categories of Corporate Behavior

  • Managerial Structure
  • Values and Ethics
  • Employee Accountability
  • Workplace Incidents

Module Five: Managerial Structure

  • Clearly Defined Management
  • Qualified Management Team
  • Obvious Advancement Path
  • Apparent Grievance Procedures

Module Six: Company Values and Ethics

  • Environmental
  • Charity and Community Outreach
  • Integrity
  • Diversity

Module Seven: Employee Accountability

  • Attitude
  • Attendance
  • Honesty
  • Substance Abuse & Workplace Violence

Module Eight: Workplace Incidents

  • Safety
  • Prejudice & Discrimination
  • Vandalism & Theft
  • Harassment or Bullying

Module Nine: Designing and Implementing

  • Group Planning
  • Define Preferred Organizational Behaviors
  • Hiring
  • Training Employees

Module Ten: Corporate Team Behavior

  • Team Building
  • Better Communication
  • Conflict Resolution
  • to the Company and the Department

Module Eleven: Auditing Corporate Behavior

  • Affirm Ethical Behavior
  • Investigate and Review Reported Incidents
  • Determine Progress
  • Get Employee Feedback & Revise

Module Twelve: Wrapping Up

Course 7 - Knowledge Management Foundation Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Making Connections

 Session 2: Definitions

  • Defining Knowledge
  • Tacit Versus Explicit Knowledge
  • Communicating Explicit and Tacit Knowledge
  • Defining Knowledge Management
  • Case Studies
  • Summary
  • Lessons Learned
  • History of Knowledge Management
  • Karl-Erik Svelby
  • Going Global

 Session 3: The Business Case for Knowledge Management

  • Reducing Costs and Growing Sales with Knowledge Management
  • How Knowledge Management Can Help Reduce Costs
  • How Knowledge Management Can Help Grow Sales
  • Personal Work Performance and Bottom Line Benefits
  • Business Case Basics
  • What to Include in Your Business Case
  • Sample Knowledge Management Business Case
  • Cost of Recommended Program or Change
  • Executive Summary

 Session 4: The Knowledge Management Mix

  • People
  • Company Directory
  • Establish a Best Practice Database
  • Communities of Practice
  • Tips for Developing a Community of Practice within an Organization
  • Breaking Down the Model
  • Summary
  • Recognition within the Knowledge Management Mix
  • Technology
  • Process
  • Explicit Knowledge Processes
  • Using a Content Management System
  • Content Management System Considerations
  • Tacit Knowledge Processes

 Session 5: The Knowledge Management Framework

  • Introduction
  • Needs Analysis
  • How Do I Conduct A Needs Analysis?
  • Stage One: Define Your Research
  • Stage Two: Collect Data
  • Stage Three: Analyze Data
  • Stage Four: Present What You Have Found
  • Stage Five: Plan for the Future
  • Resource Identification
  • Steps for Resource Identification
  • Breaking Down the Phases
  • Process Analysis, Identification, and Construction
  • Process Checklist
  • Making Connections
  • Implementing New Processes
  • Accumulating, Sharing, and Storing Knowledge

 Session 6: ITandD’s Conundrum

  • Introduction
  • Questions
  •  Session 7: Knowledge Management Models
  • The KM Process Framework (Bukowitz and Williams)
  • Model Overview
  • Breaking Down the Model
  • Knowledge Management Matrix (Gamble and Blackwell)
  • Breaking Down the Model
  • Case Study
  • Process Model (Botha)
  • Breaking Down the Model
  • Case Study
  • Knowledge Spiral Model (Nonaka and Takeuchi)
  • Case Study
  • Summary of the Models Presented

 Session 8: The Knowledge Management Toolkit

  • Cross-Functional Teams
  • Making Connections
  • Case Study
  • Mentoring
  • Making Connections
  • Defining Mentorship
  • Organizational Culture: Making Connections
  • Making Connections
  • Zappos
  • Zappos Culture
  • Zappos Family Core Values
  • Summary
  • Making Connections
  • Grow Your Culture to Support Your Initiative
  • Tips for Crafting a Knowledge-Sharing Culture
  • IT Solutions
  • Summary
  • Which Technologies Would Be Best?
  • Questions

 Session 9: Implementing Knowledge Management Initiatives

  • Building Knowledge Networks
  • How to Build Knowledge Networks
  • Creating a Knowledge Management Body of Knowledge (KMBOK)
  • Making Connections
  • What Is a Body of Knowledge? What Is a KMBOK?
  • Steps to Create Your Organization’s KMBOK
  • Creating a Chief Knowledge Officer (CKO) Position
  • What Is a Chief Knowledge Officer?
  • What Is a Chief Knowledge Officer Responsible For?
  • Hire Internally or Externally?
  • Advertise for Your CKO
  • Creating a Post-Mortem Plan
  • Benefits of Post Mortems
  • How to Conduct a Post Mortem
  • After the Post Mortem
  • Creating Measures
  • Creating Measures
  • Introduction
  • Plan to Measure
  • What to Measure
  • Ways to Measure
  • Start With a Pilot
  • Steps to Creating a Pilot Program
  • Benefits of a Pilot Program
  • Possible Benefits of a Pilot Program
  • Where Do I Put This?
  • Choosing a Location
  • Centralized Organizations
  • Decentralized Organizations
  • You Have A Place – Now What Do You Need?
  • Support Your Organization Through the Change
  • Tips for Organizational Change

 A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 8 - Meeting Management Online Certificate Course

Module One - Getting Started

Module Two - Planning and Preparing (Part 1)

  • Identifying the Participants
  • Choosing the Time and Place
  • Creating the Agenda

Module Three - Planning and Preparing (Part 2)

  • Lesson One: Gathering Materials
  • Lesson Two: Sending Invitations
  • Lesson Three: Making Logistical Arrangements

Module Four - Setting up the Meeting Space

  • Lesson One: The Basic Essentials
  • Lesson Two: The Extra Touches
  • Lesson Three: Choosing a Physical Arrangement

Module Five - Electronic Options

  • Lesson One: Overview of Choices Available
  • Lesson Two: Things to Consider
  • Lesson Three: Making a Final Decision

Module Six - Meeting Roles and Responsibilities

  • Lesson One: The Chairperson
  • Lesson Two: The Minute Taker
  • Lesson Three: The Attendees
  • Lesson Four: Variations for Large and Small Meetings

Module Seven - Chairing a Meeting (Part 1)

  • Lesson One: Getting Off On the Right Foot
  • Lesson Two: The Role of The Agenda
  • Lesson Three: Using a Parking Lot

Module Eight - Chairing a Meeting (Part 2)

  • Lesson One: Keeping the Meeting on Track
  • Lesson Two: Dealing with Overtime
  • Lesson Three: Holding Participants Accountable

Module Nine - Dealing with Disruptions

  • Lesson One: Running In and Out
  • Lesson Two: Cell Phone and PDA Ringing
  • Lesson Three: Off On a Tangent
  • Lesson Four: Personality Conflict

Module Ten - Taking Minutes

  • Lesson One: What are Minutes?
  • Lesson Two: What Do I Record?

Module Eleven - Making the Most of your Meeting

  • Lesson One: The 50 Minute Meeting
  • Lesson Two: Using Games
  • Lesson Three: Giving Prizes
  • Lesson Four: Stuffed Magic

Module Twelve - Wrapping Up

Course 9 - Office Politics for Managers Online Certificate Course

Module One - Getting Started

Module Two - New Hires

  • Company core values
  • Building relationships
  • Encourage respect
  • Setting ground rules

Module Three - It's About Interacting and Influencing

  • Dealing with different personalities
  • Build a culture of collaboration
  • Be nice to everyone (not just those who can help you)
  • Be a team player

Module Four - Dealing with Rumors, Gossip and Half-Truths

  • It's effects on morale
  • Reinforce the truth with facts
  • Do not participate
  • Deal with it swiftly

Module Five - Office Personalities (Part 1)

  • Complainer
  • Gossiper
  • Bully
  • Negative Ned / Nancy

Module Six - Office Personalities (Part 2)

  • Information keeper
  • Know-it-all
  • The apple-polisher
  • Nosey neighbour

Module Seven - Getting Support for your Projects

  • Gain trust through honesty
  • Be assertive
  • Blow your own horn
  • Make allies

Module Eight - Conflict Resolution

  • The importance of forgiveness
  • Neutralizing emotions
  • The benefits of a resolution
  • The agreement frame

Module Nine - Ethics

  • Benefits of an ethical environment
  • Lead by example
  • Ensuring ethical behavior
  • Addressing unethical behavior

Module Ten - You Are Not an Island

  • Never burn a bridge
  • Take the high road
  • Trust is a two-way street
  • Don't hide in your office

Module Eleven - Social Events Outside of Work

  • How to decline politely
  • Rules when attending
  • Meeting new people
  • Conversation dos and don'ts

Module Twelve - Wrapping Up

Course 10 - Business Etiquette Online Certificate Course

Section One: Getting Started

  • Objectives

Section Two: What is Business Etiquette

  • Defining Etiquette
  • Why Bother with Business Etiquette

Section Three: Networking

  • The Cold Introduction
  • First Impressions Matter
  • The Business Card
  • Sorry, what was your name again?

Section Four: What to Wear

  • Is a Dress Code Optional?
  • 10 tips for that perfect look

Section Five: Introductions Over, What Next?

  • The bone crusher and the dead fish
  • Conversation Etiquette
  • Stages of Conversation

Section Six: The Business Lunch

  • Which Fork First?
  • Eating with Etiquette

Section Seven: Restaurant Etiquette

  • Ordering Correctly
  • Alcohol
  • Paying the Bill and Tipping

Section Eight: Email Etiquette and Netiquette

  • Understanding Netiquette
  • Email Etiquette: The Do’s and Don’ts of Email
  • Grammar

Section Nine: Telephone Etiquette

  • 10 Tips for Telephone Etiquette
  • Leaving Voicemail
  • Mobile Manners

Section Ten: The Written Letter

  • Saying Thank You with Style
  • Letters the Basic Structure
  • Writing the Letter

Section Eleven: International Etiquette

  • Some Basic Rules
  • Business Card Etiquette
  • Personal Space
  • Gifts
  • Communication

Section Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

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You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

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There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

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About this Course

Learn the Secrets of Adapting to Change with Ease - 10 Courses in this Bundle

  1.  Change Management: Change and How to Deal With It Online Certificate Course

  2.  Developing and Maintaining a Business Succession Plan Online Certificate Course

  3.  Developing New Managers Online Certificate Course

  4.  Developing Your Training Program Online Certificate Course

  5.  Manager Management Online Certificate Course

  6.  Developing Corporate Behavior Online Certificate Course

  7.  Knowledge Management Foundation Online Certificate Course

  8.  Meeting Management Online Certificate Course

  9.  Office Politics for Managers Online Certificate Course

  10.  Business Etiquette Online Certificate Course

1. Change Management: Change and How to Deal With It Online Certificate Course: Develop Strategies For Managing Change

None of us can escape change, but savvy trainers understand that it is well worth developing strategies to manage what comes with it! Everyone has to manage change, whether they embrace it or not, and so our approach is that having tools to help embrace it lead to the best outcomes. Change Management: Change and How to Deal with it courseware and training materials are designed for everyone in the workplace who needs a one day course on such topics as the stages of change, pacing, dealing with resistance, adaptive strategies, approaching changes as an opportunity for growth, and more.

2. Developing and Maintaining a Business Succession Plan Online Certificate Course: Develop A Succession Plan

Change is a hallmark of today’s business world, especially in terms of the workforce. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone ready to take their place.

This course will teach you how to develop and maintain a succession plan with the SUCCESS model, which includes developing a system, identifying resources, creating risk assessments, developing action plans, implementing those plans, and evaluating the results.

Key Learning Objectives:

  • Demonstrate an understanding of the value of succession planning for successful businesses.
  • Demonstrate expertise with the key elements of a succession plan.
  • Create and discuss aspects of a succession plan.
  • Discuss the elements of a succession plan in terms of roles, responsibility, function, scope, and evaluation.

3. Developing New Managers Online Certificate Course: Apply the Principles of Manager Development to Your Business

Management must be effective for the success of any business. Unfortunately, it is all too easy to overlook the training and development of new managers. When you provide your managers and employees with the skills and tools they need, you will greatly boost morale and strengthen your organization.

With our Developing New Managers course, you will understand the value of investing in employees and developing management. By focusing on development opportunities, your participants will establish a culture that retains top talent and improves succession planning.

Key Learning Objectives:

  • Discuss strategies for developing new managers
  • Understand the importance of defining a clear management track
  • Determine core roles and competencies for managers
  • Understand the importance of continuous development for managers
  • Apply the principles of manager development to your own organization

4. Developing Your Training Program Online Certificate Course: Learn The ICE Method For Identifying Needs

Successful training programs are meaningful, practical, and beneficial to both trainees and the organizations they work for. This course will give you a step-by-step guide for developing a great training program.

You will start this course by considering what training is, when it is necessary, and what other options are out there. Then, you will learn the ICE method for identifying needs, a seven-step model for instructional design, and tips for building an engaging program. Next, you will walk through the steps of program design, including setting learning objectives, identifying evaluation strategies, choosing learning methodologies, finding content, creating energizers, using assessment tools, developing supporting materials, and testing the program. You will also receive tips on creating a proposal for a training program and building rapport with company sponsors.

Key Learning Objectives:

  • Describe the essential elements of a training program.
  • Apply different methodologies to program design.
  • Demonstrate skills in preparation, research, and delivery of strong content.
  • Explain an instructional model.
  • Be prepared to create a training program proposal.

5. Manager Management Online Certificate Course: Transform Your Managers Into Your Greatest Asset

With this course you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this course you will be able to disperse your knowledge and experience throughout your leadership team.

Manager Management takes a special type of leader. This course will expand your knowledge and provide a way for you to teach and lead new and experienced managers. As every manager knows that learning never stops, this course will have something for everyone.

Key Learning Objectives:

  • Welcome and orientate new managers
  • Learn ways to successfully coach and mentor
  • Learn ways to measure and evaluate performance
  • How to handle complications
  • Communicate between employees and their managers

6. Developing Corporate Behavior Online Certificate Course: Learn How to Develop a Highly Organized Corporate Behavior

Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet. There are many different ways to influence a corporate behavior change, but the first step is to understand what behavior is. How can you change behavior if you don’t know what it is?  

In this course we will discuss what behavior is, and what facilitates behavior. By the end of this journey, you should have a good understanding of what corporate behavior is, and how to implement it in your company. 

Key Learning Objectives:

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors

7. Knowledge Management Foundation Online Certificate Course: Learn the Basics of Knowledge Management

The knowledge held by an organization’s employees is sometimes its most valuable asset. Therefore, it should be stored, protected, and managed like any other resource. This course will introduce you to knowledge management tips, techniques, and processes.

In this course, you will learn what knowledge is, what knowledge management is, how tacit and explicit knowledge are different, and the business benefits that knowledge management can bring. Then, you will learn about the knowledge management mix (which includes people, technology, and process) as well as a four step process for building your knowledge management framework. You will also learn about four knowledge management models: Bukowitz and Williams’ KM Process Framework, Gamble and Blackwell’s knowledge management matrix, Botha’s process model, and Nonaka and Takeuchi’s spiral model. Implementation aspects, such as knowledge management teams, post-mortem plans, KMBOKs, Chief Knowledge Officers, and pilot programs, are covered as well.

Key Learning Objectives:

  • Define knowledge and knowledge management.
  • Explain the difference between explicit and tacit knowledge.
  • Identify various knowledge management theoretical models.
  • Explain how a properly implemented knowledge management program can improve efficiency.
  • Describe the steps for employing a new knowledge management program in an organization.
  • Identify the required components for implementing a knowledge management framework within an organization.

8. Meeting Management Online Certificate Course: Learn How To Develop and Implement Meeting Management

This course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage the you and leave a positive and lasting impression. Through this course you will learn the needed skills in planning and implementing a successful meeting.  

The Meeting Management course will explore how to reduce waste and make meetings more efficient. This is a hands-on Meeting Management Online Short Course and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills to improve your meeting management skills.

This training course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression. This is a hands-on course and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.

Key Learning Objectives:

  • Plan and prepare
  • Identify the participants
  • Choose the time and place
  • Create the agenda
  • Set up the meeting space
  • Incorporate your electronic options
  • Meeting roles and responsibilities
  • Use an agenda
  • Chairing a meeting
  • Deal with disruptions
  • Professionally deal with personality conflicts
  • Take minutes
  • Make the most of your meetings using games, activities and prizes

9. Office Politics for Managers Online Certificate Course: Create & Maintain Better Relationships In Your Workplace

You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee.

Office Politics is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive.

Key Learning Objectives:

  • Understand the purpose and benefits of office politics
  • Setting boundaries and ground rules for new employees
  • Learn to interact and influence among colleagues
  • Learn how to manage various personality types in the office
  • Determine how to gain support and effectively network
  • Recognize how you are a part of a group and how you function

10. Business Etiquette Online Certificate Course: Study Business Etiquette Course; Be your best in any situation with the Business Etiquette Course

Taking a business etiquette course will give you the confidence to be comfortable in all business situations. Understanding business etiquette means a lot more than knowing how to hold your cutlery when out to lunch with a business colleague. Understanding business etiquette allows you to confidently present yourself as a polished professional who demands to be taken seriously.

Being able to apply good business etiquette training in all circumstances will add credibility to your business stature. Colleagues, clients and business prospects are more likely to respond well to you when you dress professionally, consistently treat them with respect, and courtesy. Conversely, sloppy business etiquette has the potential to damage business relationships.

This online business etiquette course will examine the many facets of business etiquette, including the key areas of business networking, the proper application of meeting protocols, proper dining etiquette, how to apply business etiquette on an international scale and much more.

Key Learning Objectives:

  • Understand and explain exactly what business etiquette is and why it’s use is vital in business
  • Confidently network with others
  • Present yourself in a professional manner
  • Appreciate the significance and meaning of dress codes
  • Know how to effectively use a business card
  • Easily recalling names
  • Conducting yourself properly at a business lunch
  • Understanding and applying basic grammar rules in all forms of written communication
  • Appreciating and applying proper telephone etiquette
  • Understanding the benefits of practicing international etiquette

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step-by-step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. CoursesForSuccess is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review it at any time.

The Ultimate Change Management Online Bundle, 10 Certificate Courses include the following courses, below is a summary of each course: 

Course 1 - Change Management: Change and How to Deal With It Online Certificate Course

Session One: Course Overview

Session Two: What is Change?

Session Three: The Change Cycle

  • The Three Phases
  • Insights

Session Four: The Human Reaction to Change

Session Five: The Pace of Change

  • The Trend of Change
  • Case Study: Getting More from the Last Hour

Session Six: The Four Room Apartment

  • The Framework
  • Making Connections

Session Seven: Dealing with Resistance

Session Eight: Adapting to Change

  • Understanding Resiliency
  • Pre-Assignment Review

Session Nine: Strategies for Dealing with Anger

  • Managing Anger
  • Dealing with the Anger of Others

Session Ten: Managing Stress

  • Stress Management Techniques
  • Adjusting Your Attitude
  • Recommended Reading List
  • Post- Course Assessment
  • Pre- and Post-Assessment Answer Keys
  • Personal Action Plan

Course 2 - Developing and Maintaining a Business Succession Plan Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: A Need for Succession Planning

  • Defining Succession Planning
  • The Definitions

 Session 3: Defining a Succession Plan

  • Strong Leaders and a Strong Organization
  • What’s Important?
  • Making Connections
  • Components of the Plan
  • SUCCESS Model
  • Breaking Down the Model
  • Setting the Scope
  • Case Study One
  • Case Study Two

 Session 4: Pre-Assignment Review

  • Task
  •  Session 5: Identifying Resources and Analyzing Risks
  • Understanding the Marketplace
  • What About Loyalty?
  • Finding the Talent
  • Coping with Change
  • Developing External Successors
  • Risk Assessment
  • Sample Risk Analysis
  • Summary

 Session 6: Defining Roles, Responsibilities, and Functions

  • Key Factors
  • The Role of Individualized Engagement Plans
  • Who Gets a Plan?
  • Succession Plan Profile
  • Working the Plan
  • Assignment #1: Complete a Risk Assessment
  • Assignment #2: Complete a First Draft of an IEP
  • Assignment #3: Create a Biography of Up to 250 Words

 Session 7: Gathering Information

  • Moving Through the Layers
  • Revisiting the Organizational Chart
  • Making Connections

 Session 8: Forecasting Needs

  • Key Ingredients of a Successful Plan
  • Coaching and Mentoring
  • Making Connections
  • Develop Reliable Data Gathering

 Session 9: Putting the Plan Together

  • Using Appreciative Inquiry (AI)
  • A Permanent Vacation
  • Tough Choices
  • How to Choose the Leader
  • Sample Assessment
  • Making Connections

 Session 10: Putting the Plan into Action

  • Phased Implementation
  • Changes to Consider
  • Making Connections
  • Succession Plan Organizational Chart
  • Technology
  • Making Connections

 Session 11: Evaluating and Reviewing the Plan

  • Evaluation Challenges
  • Evaluation Process
  • Breaking Down the Steps
  • Sample Evaluation
  • Succession Program Evaluation Checklist
  • Action Steps That Result From This Assessment
  • Checking out the Checklist

 Session 12: Your Action Plan

  • Plan and Then Do
  • Next Steps
  • Making Connections

 Session 13: Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Developing New Managers Online Certificate Course

Module One: Getting Started

Module Two: Managers are Made, Not Born

  • Managers Must Be Developed
  • Management Skills Can Be Learned
  • Managers Learn by Being Managed Well
  • Create a Management Track

Module Three: Create a Management Track

  • Clearly Define Roles and Competencies
  • Provide Tools
  • Identify Candidates Early
  • Clearly Define the Management Track

Module Four: Define and Build Competencies

  • Clearly Define Competencies Needed
  • Identify Strengths
  • Identify Development Needs
  • Provide Development Opportunities

Module Five: Managers Learn by Being Managed Well

  • Pair New Managers with Mentors
  • Reward Effective Managers
  • Emulate Effective Managers
  • Create and Document Best Practices

Module Six: Provide Tools

  • Provide Manuals and Policy Documents
  • Empower New Managers
  • Provide Support
  • Provide Training and Development Opportunities

Module Seven: Provide Support

  • Encourage Peer Networking
  • Establish Resource People
  • Encourage Mentor Relationships
  • Establish Regular Check Ins

Module Eight: Identify Strong Candidates Early

  • Development Begins Early
  • Identify Candidates Early
  • Identify Candidates Through Reviews
  • Develop Those with Management Goals

Module Nine: Clearly Define the Management Track

  • Make the Path to Management Clear
  • A Clear Track Is a Guidepost
  • A Clear Track Ensures Quality Training and Support
  • Succession Planning and Change Management

Module Ten: Empower New Managers

  • Making Decisions
  • Asking for Help
  • Support, Don’t Micromanage
  • Continuous Growth and Development

Module Eleven: Provide Growth Opportunities

  • Provide Continuous Growth Opportunities
  • Create a Development Plan
  • Provide Regular Feedback
  • Encourage Mentoring

Module Twelve: Wrapping Up

Course 4 - Developing Your Training Program Online Certificate Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Pre-Assignment Questions

Session 2: Program Design

  •     Getting Started
  •     Fitting Into the Plan and Future Growth
  •     The Program’s Role
  •     Support From Within
  •     When is Training Necessary?
  •     Alternatives to Training
  •     Essential Elements
  •     Communicating Training

Session 3: Identifying Needs

  •     The ICE Method
  •     When is Training Not Appropriate?
  •     Isolating
  •     Consulting
  •     Evaluating
  •     Building Your Training Needs Analysis Case Study
  •     Making Connections

Session 4: The Training Model

  •     Basic Principles: Moderation
  •     Balance
  •     Involvement
  •     Continue Learning!
  •     Building an Engaging Program
  •     Instructional Systems Design Model

Session 5: The Program’s Basic Outline

  •     Learning Objectives: Determining Objectives
  •     Determining Objectives
  •     Considerations When Writing Objectives
  •     Prerequisites
  •     Types of Objectives
  •     Setting the Scope
  •     Verbs for Writing Clear, Concise Training Objectives
  •     Objectives Exercise

Session 6: Evaluation Strategies

  •     Methods of Evaluation
  •     What Information Do You Want?
  •     Testing Attitudes
  •     Four Levels
  •     Evaluation Methods
  •     Points to Remember
  •     Creative Evaluation Strategies
  •     Evaluation Tips
  •     Evaluating the Evaluation
  •     Sample Feedback Form
  •     Evaluations Exercise

Session 7: Defining Your Approach

  •     Methodology: Approaches to Learning
  •     Key Methodologies
  •     Other Ingredients
  •     Other Considerations
  •     Five Tips for Top Notch Results
  •     Approaches to Learning: A Lesson in Itself
  •     Project Choices
  •     Background Information
  •     My Methods

Session 8: Researching and Developing Content

  •     Researching Content
  •     Content Considerations

Session 9: Pre-Assignments in Training

  •     Making Connections

Session 10: Choosing Openings and Energizers

  •     Getting Started
  •     The Value of Games
  •     Types of Games
  •     Tips for Success

Session 11: Training Instruments, Assessments, and Tools

  •     Making Connections

Session 12: Creating Supporting Materials

  •     Student Guides
  •     Handouts
  •     Electronic Slides

Session 13: Testing the Program

  •     Testing the Program

Session 14: Creating Proposals

  •     Organizing Your Proposal: Introduction
  •     Fundamentals for Writing Internal Proposals
  •     Training Proposal Checklist
  •     Proposal for a Training Program
  •     Framework

Session 15: Building Rapport

  •     Building Rapport

Session 16: Pulling it all Together

  •     Action Plan

A Personal Action Plan    

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 5 - Manager Management Online Certificate Course

Module One - Getting Started

Module Two - Grooming a New Manager

  • Set specific goals
  • Authority (What they can and can't do)
  • Create a shared vision
  • The more they learn, the more responsibility they get

Module Three - Coaching and Mentoring (Part 1)

  • Writing performance reviews
  • Provide clear and timely feedback
  • Praise in public, criticise in private
  • Make sure your door is always open

Module Four - Coaching and Mentoring (Part 2)

  • Offer advice, not the solution
  • Create a supportive environment
  • Build ownership
  • 360 degree feedback

Module Five - Measuring Performance

  • Staying within their budget
  • Setting measurable objectives
  • Skip level feedback
  • Collaborate on criteria to be evaluated

Module Six - Motivating Managers

  • Provide the needed resources
  • Bonuses and incentives
  • Give credit for good work
  • Keep them challenged

Module Seven - Signs of Poor Management

  • Missed deadlines
  • Team turnover
  • Losing customers
  • Little or no growth

Module Eight - Trust Your Team of Managers

  • Do not micromanage
  • Promote open and honest communication
  • Reward initiative
  • Trust, but verify

Module Nine - When an Employee Complains about their Manager

  • Keep the information confidential
  • Gather information from both sides
  • Coach or delegate the solution
  • Follow-up with the manager or employee

Module Ten - When do You Step In?

  • Unsafe or dangerous events
  • Legal ramifications
  • Severe financial costs
  • Repeated failures after coaching has occurred

Module Eleven - Remember these Basic Qualities

  • Express confidence in their abilities
  • Practice what you preach
  • Have an open door
  • Their success is your success

Module Twelve - Wrapping Up

Course 6 - Developing Corporate Behavior Online Certificate Course

Module One: Getting Started

By the end of this course, you will be able to:

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors

Module Two: The Science of

  • What is Behavior?
  • Psychology
  • Sociology
  • Anthropology

Module Three: Benefits for Corporate Behavior

  • Employee Safety
  • Conservation of Materials
  • Engagement
  • Improved Employee Performance

Module Four: Most Common Categories of Corporate Behavior

  • Managerial Structure
  • Values and Ethics
  • Employee Accountability
  • Workplace Incidents

Module Five: Managerial Structure

  • Clearly Defined Management
  • Qualified Management Team
  • Obvious Advancement Path
  • Apparent Grievance Procedures

Module Six: Company Values and Ethics

  • Environmental
  • Charity and Community Outreach
  • Integrity
  • Diversity

Module Seven: Employee Accountability

  • Attitude
  • Attendance
  • Honesty
  • Substance Abuse & Workplace Violence

Module Eight: Workplace Incidents

  • Safety
  • Prejudice & Discrimination
  • Vandalism & Theft
  • Harassment or Bullying

Module Nine: Designing and Implementing

  • Group Planning
  • Define Preferred Organizational Behaviors
  • Hiring
  • Training Employees

Module Ten: Corporate Team Behavior

  • Team Building
  • Better Communication
  • Conflict Resolution
  • to the Company and the Department

Module Eleven: Auditing Corporate Behavior

  • Affirm Ethical Behavior
  • Investigate and Review Reported Incidents
  • Determine Progress
  • Get Employee Feedback & Revise

Module Twelve: Wrapping Up

Course 7 - Knowledge Management Foundation Online Certificate Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Making Connections

 Session 2: Definitions

  • Defining Knowledge
  • Tacit Versus Explicit Knowledge
  • Communicating Explicit and Tacit Knowledge
  • Defining Knowledge Management
  • Case Studies
  • Summary
  • Lessons Learned
  • History of Knowledge Management
  • Karl-Erik Svelby
  • Going Global

 Session 3: The Business Case for Knowledge Management

  • Reducing Costs and Growing Sales with Knowledge Management
  • How Knowledge Management Can Help Reduce Costs
  • How Knowledge Management Can Help Grow Sales
  • Personal Work Performance and Bottom Line Benefits
  • Business Case Basics
  • What to Include in Your Business Case
  • Sample Knowledge Management Business Case
  • Cost of Recommended Program or Change
  • Executive Summary

 Session 4: The Knowledge Management Mix

  • People
  • Company Directory
  • Establish a Best Practice Database
  • Communities of Practice
  • Tips for Developing a Community of Practice within an Organization
  • Breaking Down the Model
  • Summary
  • Recognition within the Knowledge Management Mix
  • Technology
  • Process
  • Explicit Knowledge Processes
  • Using a Content Management System
  • Content Management System Considerations
  • Tacit Knowledge Processes

 Session 5: The Knowledge Management Framework

  • Introduction
  • Needs Analysis
  • How Do I Conduct A Needs Analysis?
  • Stage One: Define Your Research
  • Stage Two: Collect Data
  • Stage Three: Analyze Data
  • Stage Four: Present What You Have Found
  • Stage Five: Plan for the Future
  • Resource Identification
  • Steps for Resource Identification
  • Breaking Down the Phases
  • Process Analysis, Identification, and Construction
  • Process Checklist
  • Making Connections
  • Implementing New Processes
  • Accumulating, Sharing, and Storing Knowledge

 Session 6: ITandD’s Conundrum

  • Introduction
  • Questions
  •  Session 7: Knowledge Management Models
  • The KM Process Framework (Bukowitz and Williams)
  • Model Overview
  • Breaking Down the Model
  • Knowledge Management Matrix (Gamble and Blackwell)
  • Breaking Down the Model
  • Case Study
  • Process Model (Botha)
  • Breaking Down the Model
  • Case Study
  • Knowledge Spiral Model (Nonaka and Takeuchi)
  • Case Study
  • Summary of the Models Presented

 Session 8: The Knowledge Management Toolkit

  • Cross-Functional Teams
  • Making Connections
  • Case Study
  • Mentoring
  • Making Connections
  • Defining Mentorship
  • Organizational Culture: Making Connections
  • Making Connections
  • Zappos
  • Zappos Culture
  • Zappos Family Core Values
  • Summary
  • Making Connections
  • Grow Your Culture to Support Your Initiative
  • Tips for Crafting a Knowledge-Sharing Culture
  • IT Solutions
  • Summary
  • Which Technologies Would Be Best?
  • Questions

 Session 9: Implementing Knowledge Management Initiatives

  • Building Knowledge Networks
  • How to Build Knowledge Networks
  • Creating a Knowledge Management Body of Knowledge (KMBOK)
  • Making Connections
  • What Is a Body of Knowledge? What Is a KMBOK?
  • Steps to Create Your Organization’s KMBOK
  • Creating a Chief Knowledge Officer (CKO) Position
  • What Is a Chief Knowledge Officer?
  • What Is a Chief Knowledge Officer Responsible For?
  • Hire Internally or Externally?
  • Advertise for Your CKO
  • Creating a Post-Mortem Plan
  • Benefits of Post Mortems
  • How to Conduct a Post Mortem
  • After the Post Mortem
  • Creating Measures
  • Creating Measures
  • Introduction
  • Plan to Measure
  • What to Measure
  • Ways to Measure
  • Start With a Pilot
  • Steps to Creating a Pilot Program
  • Benefits of a Pilot Program
  • Possible Benefits of a Pilot Program
  • Where Do I Put This?
  • Choosing a Location
  • Centralized Organizations
  • Decentralized Organizations
  • You Have A Place – Now What Do You Need?
  • Support Your Organization Through the Change
  • Tips for Organizational Change

 A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 8 - Meeting Management Online Certificate Course

Module One - Getting Started

Module Two - Planning and Preparing (Part 1)

  • Identifying the Participants
  • Choosing the Time and Place
  • Creating the Agenda

Module Three - Planning and Preparing (Part 2)

  • Lesson One: Gathering Materials
  • Lesson Two: Sending Invitations
  • Lesson Three: Making Logistical Arrangements

Module Four - Setting up the Meeting Space

  • Lesson One: The Basic Essentials
  • Lesson Two: The Extra Touches
  • Lesson Three: Choosing a Physical Arrangement

Module Five - Electronic Options

  • Lesson One: Overview of Choices Available
  • Lesson Two: Things to Consider
  • Lesson Three: Making a Final Decision

Module Six - Meeting Roles and Responsibilities

  • Lesson One: The Chairperson
  • Lesson Two: The Minute Taker
  • Lesson Three: The Attendees
  • Lesson Four: Variations for Large and Small Meetings

Module Seven - Chairing a Meeting (Part 1)

  • Lesson One: Getting Off On the Right Foot
  • Lesson Two: The Role of The Agenda
  • Lesson Three: Using a Parking Lot

Module Eight - Chairing a Meeting (Part 2)

  • Lesson One: Keeping the Meeting on Track
  • Lesson Two: Dealing with Overtime
  • Lesson Three: Holding Participants Accountable

Module Nine - Dealing with Disruptions

  • Lesson One: Running In and Out
  • Lesson Two: Cell Phone and PDA Ringing
  • Lesson Three: Off On a Tangent
  • Lesson Four: Personality Conflict

Module Ten - Taking Minutes

  • Lesson One: What are Minutes?
  • Lesson Two: What Do I Record?

Module Eleven - Making the Most of your Meeting

  • Lesson One: The 50 Minute Meeting
  • Lesson Two: Using Games
  • Lesson Three: Giving Prizes
  • Lesson Four: Stuffed Magic

Module Twelve - Wrapping Up

Course 9 - Office Politics for Managers Online Certificate Course

Module One - Getting Started

Module Two - New Hires

  • Company core values
  • Building relationships
  • Encourage respect
  • Setting ground rules

Module Three - It's About Interacting and Influencing

  • Dealing with different personalities
  • Build a culture of collaboration
  • Be nice to everyone (not just those who can help you)
  • Be a team player

Module Four - Dealing with Rumors, Gossip and Half-Truths

  • It's effects on morale
  • Reinforce the truth with facts
  • Do not participate
  • Deal with it swiftly

Module Five - Office Personalities (Part 1)

  • Complainer
  • Gossiper
  • Bully
  • Negative Ned / Nancy

Module Six - Office Personalities (Part 2)

  • Information keeper
  • Know-it-all
  • The apple-polisher
  • Nosey neighbour

Module Seven - Getting Support for your Projects

  • Gain trust through honesty
  • Be assertive
  • Blow your own horn
  • Make allies

Module Eight - Conflict Resolution

  • The importance of forgiveness
  • Neutralizing emotions
  • The benefits of a resolution
  • The agreement frame

Module Nine - Ethics

  • Benefits of an ethical environment
  • Lead by example
  • Ensuring ethical behavior
  • Addressing unethical behavior

Module Ten - You Are Not an Island

  • Never burn a bridge
  • Take the high road
  • Trust is a two-way street
  • Don't hide in your office

Module Eleven - Social Events Outside of Work

  • How to decline politely
  • Rules when attending
  • Meeting new people
  • Conversation dos and don'ts

Module Twelve - Wrapping Up

Course 10 - Business Etiquette Online Certificate Course

Section One: Getting Started

  • Objectives

Section Two: What is Business Etiquette

  • Defining Etiquette
  • Why Bother with Business Etiquette

Section Three: Networking

  • The Cold Introduction
  • First Impressions Matter
  • The Business Card
  • Sorry, what was your name again?

Section Four: What to Wear

  • Is a Dress Code Optional?
  • 10 tips for that perfect look

Section Five: Introductions Over, What Next?

  • The bone crusher and the dead fish
  • Conversation Etiquette
  • Stages of Conversation

Section Six: The Business Lunch

  • Which Fork First?
  • Eating with Etiquette

Section Seven: Restaurant Etiquette

  • Ordering Correctly
  • Alcohol
  • Paying the Bill and Tipping

Section Eight: Email Etiquette and Netiquette

  • Understanding Netiquette
  • Email Etiquette: The Do’s and Don’ts of Email
  • Grammar

Section Nine: Telephone Etiquette

  • 10 Tips for Telephone Etiquette
  • Leaving Voicemail
  • Mobile Manners

Section Ten: The Written Letter

  • Saying Thank You with Style
  • Letters the Basic Structure
  • Writing the Letter

Section Eleven: International Etiquette

  • Some Basic Rules
  • Business Card Etiquette
  • Personal Space
  • Gifts
  • Communication

Section Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

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The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
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Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

We provide a 7 Day Money Back Refund on all Courses

Special Offer

 

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The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
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  • How to unclutter your mind to succeed.
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Features:
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Course Summary

Course ID: CFS03CM10CB
Delivery Mode: Online
Access: Lifetime
Tutor Support: Yes
Time: Study at your own pace
Duration: 60-80 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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