Telemarketing Online Bundle, 3 Certificate Courses
Learn Negotiation Strategies to Improve Sales Results
NOW ONLY
£225
Save £449 (67%)OFF RRP £674
Discover How Telemarketing can Increase Sales - 3 Courses in this Bundle
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Telemarketing
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CRM: An Introduction to Customer Relationship Management
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Reading Body Language as a Sales Tool
1. Telemarketing: Learn negotiation strategies to improve sales results
This course will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call.
Key Learning Objectives
- Communicate effectively
- Develop personal telemarketing script
- Close a sale
2. CRM: An Introduction to Customer Relationship Management: Study CRM Online Training; Learn About Customer Relationship and its Importance in a Successful Business
This CRM Online Training will teach you how to make a decision about the need for CRM, the benefits of CRM, and how to coordinate the base requirements for a CRM undertaking.
Take a look in your wallet. How many points, rewards, and loyalty cards do you have? These are all examples of Customer Relationship Management (CRM) programs. What does your company offer to reward existing customers and gain new ones?
Join our CRM Training online today!
Key Learning Objectives
- CRM Overview
- What is Crisis Management?
- Training Leaders and Staff
- Conducting the Crisis Audit
- Performing a Risk Level Analysis
- Developing a Response Process
- Consulting with the Experts
- Incident Management Techniques
- Working Through the Issues
- Establishing an Emergency Operations Center
- Building Business Continuity and Recovery
- Walliallia
- Recovering and Moving On
3. Body Language: Reading Body Language as a Sales Tool: Learn How To Interpret Personal Space
Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. This course can help you make sure your body language is sending the right message.
In this course, you will learn how to interpret personal space, gestures, facial expressions, body movements, and posture. You’ll also learn how to send the right message with body language, dress, and personal interactions.
Key Learning Objectives
- Apply your knowledge of body language to improve communication.
- Understand the impact of space in a conversation.
- Understand the nuances of body language from a range of areas including your face, hands, arms, legs, and posture.
- Use mirroring and matching techniques to build rapport.
- Shake hands with confidence.
- Dress for success.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. CoursesForSuccess is committed to high completion rates and therefore 100% student satisfaction.
Receive Lifetime Access to Course Materials, so you can review it at any time
The Telemarketing 3 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Telemarketing Online Certificate Course
Session One: Course Overview
Session Two: Pre-Assignment Review
Session Three: Verbal Communication
- Being Yourself and Sounding Your Best
- A Service Image
- Session Four: To Serve and Delight
- What You Say and What it Means
- Planning the Ideal Answer
Session Five: Exceptional Things about Telephone Sales
Session Six: Building Trust
Session Seven: It’s More Than Just a Phase
- Phases of Negotiation
- Types of Negotiation
Session Eight: Communication Essentials
- Active Listening Skills
- Ten Ingredients for Good Communication
- Asking Good Questions
Session Nine: Developing Your Script
- The Basic Script
- Sample Script
- Making the Script Yours
Session Ten: Pre-Call Planning
Session Eleven: Phone Tag and Call Backs
Session Twelve: Following Up
Course 2 - CRM: An Introduction to Customer Relationship Management Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Burst Water Pipe
- Call Center
Session 2: What is Crisis Management?
- Defining Terms
- What Makes a Crisis?
- The Crisis Management Team
- Creating the Team
Session 3: Training Leaders and Staff
- Training Essentials
- Three Pronged Approach
- Conducting Training
Session 4: Conducting the Crisis Audit
- Why Audit?
- Documentation Audit
- 360 Degree Audit
- Online Audit
- Sample Audit Questions
- Other Audit Considerations
- Using a Risk Matrix
Session 5: Performing a Risk Level Analysis
- The Four Categories
- Case Study, Scenario One
- Case Study, Scenario Two
- Case Study, Scenario Three
Session 6: Developing a Response Process
- Pre-Assignment Review
- Crisis Response Process
- Step Two: Perform Basic Crisis Management Steps
- Step Three: Trigger the Crisis Response Process (If Appropriate)
- Remember: Stay Flexible!
Session 7: Consulting with the Experts
- Considering Your Resources
- Making Connections
Session 8: Incident Management Techniques
- Case Study
- Responding to Incidents
- Incident Related Documentation
- Other Documents
- Investigating Incidents
- Accident Investigation Kit
- Steps to Follow
Session 9: Working Through the Issues
- Model Overview
- The Problem Solving Model
- Keeping an Open Mind
- Solving Problems the Right Way
- Phase One
- Definition
- Analysis
- Analysis
- Phase Two
- Brainstorming
- Checkerboard
- Research and Report
- Phase Three
- Solution Planning Worksheet
- Three Types of Decisions
- Advice from an Expert
- Eight Ingredients for Good Decision Making
Session 10: Establishing an Emergency Operations Center
- EOC Considerations
- Making Connections
- Who is In Charge?
Session 11: Building Business Continuity and Recovery
- Creating Continuity
- Making Connections
- Essential Crisis Plan Elements
Session 12: Walliallia
- Background
- Exercise One: Gas Line Explosion at Water Plant
- Assignment
- Exercise Two: How are you Feeling?
- Assignment
- Exercise Three: The Last Question
- Assignment
Session 13: Recovering and Moving On
- Initial Adjustments
- Working Things Out
- A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Reading Body Language as a Sales Tool
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
Session 2: Body Language
- Making the Grade
- Looking into Ourselves
Session 3: Give Me Some Space!
- Space Issues
Session 4: What’s Your Face Saying?
- Smiles Say It All
- Head Games
- Micro Expressions
- Tips to Try
- The Eyes Have It
- The Eyesbrows Have It Too
Session 5: What’s Your Body Saying?
- Speaking with Your Hands
- The Truth Plane
- Tip
- Getting a Leg Up
- Tools of the Trade
Session 6: Pre-Assignment Review
- Review
- Who Looks Really Engaged?
- Who Looks Tired?
- Who Looks Rushed?
- Who Looks Neutral?
- Putting it Together
Session 7: Mirroring and Leading
- Creating Relationships
- Introduction
- Matching and Mirroring
- Pacing
- Scenario One
- Scenario Two
- Leading
Session 8: Monitoring Your Posture
- Looking at Your Posture
- Working on Your Posture
Session 9: Dressing Up
- What Should I Wear?
- Shoes
- Sleeve Length
- Observe
- Buttons
- Ironing
Session 10: Shaking Hands
- Introduction
- Degree of Firmness
- Dryness of Hand
- Depth of Grip
- Duration of Grip
- Eye Contact
- Notes
Session 11: How Are You Doing?
- Making Connections
- Scenario B
- Scenario C
- Scenario D
Session 12: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
- Microsoft Windows XP, or later
- Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
- OSX/iOS 6 or later
- Modern and up to date Browser (Firefox, Chrome, Safari)
All systems
- Internet bandwidth of 1Mb or faster
- Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
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No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.
No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.
This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.
Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.
Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).
There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.
Individual courses are designed to be completed within 6-8 hours.
If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:
- 2 course bundle is 2 x 6-8 hours = 12-16 hours
- 3 course bundle is 3 x 6-8 hours = 18-24 hours
- 5 course bundle is 5 x 6-8 hours = 30-40 hours
- 10 course bundle is 10 x 6-8 hours = 60-80 hours
All the required material for your course is included in the online system, you do not need to buy anything else.
Yes, all our courses are interactive.
Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.
You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.
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Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.
No, it is not equivalent to a college or university credit.
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.
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Course Summary
Course ID: | CFS03TM3CB |
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Delivery Mode: |
Online |
Access: | Lifetime |
Time: | Study at your own pace |
Duration: | 18-24 Hours |
Assessments: | Yes |
Qualification: | Certificate |
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