Contract Management Online Bundle, 5 Certificate Courses
Learn How to Properly Manage and Effectively Implement Contracts
NOW ONLY
£198
Save £934 (83%)OFF RRP £1132
Learn How to Properly Manage and Effectively Implement Contracts - 5 Courses in this Bundle
-
Contract Management
-
Business Ethics
-
Business Writing
-
Negotiation Skills
-
Communication Strategies
1. Contract Management: Learn To Understand Ethical Contract Management
It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationship will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations.
With our Contract Management Certification Course, you will discover the specifics of how contract management works and how to effectively source agents.
By the end of this Contract Management Online Short Course, you will be able to:
- Identify contract elements
- Understand ethical contract management
- Calculate value
- Negotiate contracts
- Create basic amendments
2. Business Ethics: Business Ethics are Vital for an Organization to be Successful
A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability.
Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.
A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed.
It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.
By the end of this Business Ethics Online Short Course, you will be able to:
- Define and understand ethics
- Understand the benefits of ethics
- Create strategies to implement ethics at work
- Recognise social and business responsibility
- Identify ethical and unethical behavior
- Learn how to make ethical decisions and lead with integrity
3. Business Writing: Become an Expert at Writing Effective Emails, Letters, Reports and More
We all know that writing is one of the most important methods of business communication for most people, whether its e-mails, memos, proposals, or major reports. Lots of people struggle with the composition of these. Sometimes it's because they don't have to do it very often so, therefore, it doesn't flow as easily as they would like, sometimes because they are new to a role, or just because it's not their favorite thing.
This Business Writing Online Short Course will provide:
- A quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) the things that we often miss especially when completing work under pressure; and
- An overview of some the typical business documents, letters, reports, proposals that you may have to deal with, with tips on structure, style etc.
Course Topics:
- Spelling
- Punctuation
- Writing the Letter
- Proposals Key Info
By the end of the Business Writing Online Short Course, you will be able to:
- Understand the function/purpose of all of the above.
- Utilize the tips and techniques provided here to determine an appropriate structure to use for your business artifacts in different situations.
- Define proofreading and understand the techniques in improving proofreading skills.
- Define peer review and list ways peer review can help improve business writing skills.
- Notice (and correct) common spelling and grammar issues in business writing.
- List guidelines in printing and publishing business writing
4. Negotiation Skills: Understand The Phases Of Negotiation
Although people often think of boardrooms, suits, and million dollar deals when they hear the wordnegotiation, the truth is that we negotiate all the time.
This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.
The Negotiation Skills course will give you a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.
By the end of this Negotiation Skills Online Short Course, you will be able to:
- Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
- Understand and apply basic negotiating concepts
- Lay the groundwork for negotiation
- Identify what information to share and what to keep to yourself
- Understand basic bargaining techniques
- Apply strategies for identifying mutual gain
- Understand how to reach consensus and set the terms of agreement
- Deal with personal attacks and other difficult issues
- Use the negotiating process to solve everyday problems
- Negotiate on behalf of someone else
5. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.
This course will help you understand the different methods of communication and how to make the most of each of them.
Course Topics:
- Paraverbal Communication
- Body Language
- The four stages in the Appreciative Inquiry model are known as the 4-D cycle
- Speaking Like a Star
- Positive Signals
By the end of this Communication Strategies Online Course, you will be able to:
- Understand what communication is
- Understand the different ways communication takes place
- Overcome communication blockages
- Make the most of non-verbal and paraverbal communication
- Understand and utilize the STAR method
- Listen actively and effectively
- Ask good questions
- Use appreciative inquiry as a communication tool
- Establish common ground with others
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with CoursesForSuccess Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Receive Lifetime Access to Course Materials, so you can review at any time.
The Contract Management 5 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Contract Management
Module One: Getting Started
- Course Objectives
Module Two: Defining Contract Management
- What is Contract Management?
- Contract Types
- Contract Elements
- Risks of Poor Contract Management
Module Three: Legal and Ethical Contract Management
- Contract Law I
- Contract Law II
- Defining Ethical Contract Management
- Ethical Breaches
Module Four: Contract Management Requests
- Choosing Potential Bidders
- RFPs and Technology
- Calculating Value
- Making a Choice
Module Five: How to Create a Contract
- Templates and Software
- Compliance
- Wording
- Risks of Noncompliance
Module Six: Contract Negotiations
- Be Prepared
- Prioritize Terms
- Remain Professional
- Execute the Contract
Module Seven: Assess Performance
- What Performance Can Be Assessed
- Creating Metrics
- Measuring Performance
- Improving Performance
Module Eight: Relationships
- Qualities of Effective Relationships
- Relationship Pitfalls
- Building Trust
- Maintaining Relationships
Module Nine: Amending Contracts
- Redlines and Strikeouts
- Replacing Clauses
- Describing Amendments
- Amendment Status
Module Ten: Conducting Audits
- Why Audit?
- Plan
- Establishing Procedures
- Investigate and Report
Module Eleven: Renewing Contracts
- Involve Stakeholders
- Review
- Check for Accuracy and Changes
- Update or Cancel
Module Twelve: Wrapping Up
Course 2 - Business Ethics
Module One - Getting Started
Module Two - What is Ethics?
- What is Business Ethics?
- 10 Benefits of managing ethics
Module Three - Implementing Ethics in the Workplace
- Benefits
- Guidelines for managing ethics in the workplace
- Roles and responsibilities
Module Four - Employer / Employee Rights
- Privacy policies
- Harrassment issues
- Technology
Module Five - Business and Social Responsibilities
- Identifying types of responsibilities
- Handling conflicting social and business reponsibilities
Module Six - Ethical Decisions
- The basics
- Balancing personal and organisational ethics
- Common dilemmas
- Making ethical decisions
- Overcoming obstacles
Module Seven - Whistle Blowing
- Criteria and risk
- The process
- When you should "blow the whistle"
Module Eight - Managerial Ethics
- Ethical management
- Identifying the characteristics
- Ensuring ethical behavior
Module Nine - Unethical Behavior
- Recognise and identify
- Preventing
- Addressing
- Interventions
Module Ten - Ethics in Business (Part 1)
- Organisation basics
- Addressing the needs
- Ethical principles
Module Eleven - Ethics in Business (Part 2)
- Ethical Safeguards
- Developing a Code of Ethics
- Performing an Internal Ethics Audit
- Upholding the Ethics Program
Module Twelve - Wrapping Up
Course 3 - Business Writing
PART ONE – THE BUILDING BLOCKS
Section One: Getting Started
- a quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) – the things that we often miss especially when completing work under pressure; and
- an overview of some the typical business documents – letters, reports, proposals – that you may have to deal with, with tips on structure, style etc.
Section Two: Spelling and Grammar
- Spelling
- Grammar
Section Three: Language and tone
- Clarity
- Conciseness
- Formality
- Focus
- Tone
Section Four: Sentences and Paragraphs
- Parts of a Sentence
- Sentence Length
- Punctuation
- Paragraphs
Section Five: Organization and Structure
- Organisation Approach
Section Six: Tools and Techniques
- The Reader
- The Requirement
- Write faster – effective writing
- Templates
- Proofreading
- Review/Peer Review
- The Appearance - Printing and Publishing
PART TWO – THE DOCUMENTS
Section Seven: Meeting Agendas
- The Basic Structure
Section Eight: E-mails
- Addressing your mails
- Brevity
- Formality
- Attachments
- Forwarding/replying
Section Nine: Business Letters
- The Basic Structure
- Writing the Letter
Section Ten: Proposals
- The Basic Outline
- Key information
- Sequence
- Choosing a Format
- Proposal Structure and Content
- Executive Summaries
Section Eleven: Reports
- Report Structure and format
Section Twelve: Requests for Proposal
- Requests for Proposals
Section Thirteen: Business Cases
- Business Cases
Section Fourteen: General Documentation
- General Documentation
Section Fifteen: Wrapping Up
Course 4 - Negotiation Skills
Module One - Getting Started
Module Two - Understanding Negotiation
- Types of negotiations
- The three phases
- Skills for successful negotiation
Module Three - Getting Prepared
- Establishing your WATNA and BATNA
- Identifying your WAP
- Identifying your ZOPA
- Personal preparation
Module Four - Laying the Groundwork
- Setting the time and place
- Establishing common ground
- Creating a negotiation framework
- The negotiation process
Module Five - Phase One - Exchanging Information
- Getting off on the right foot
- What to share
- What to keep to yourself
Module Six - Phase Two - Bargaining
- What to expect
- Techniques to try
- How to break an impasse
Module Seven - About Mutual Gain
- Three ways to see your options
- About mutual gain
- Creating a mutual gain solution
- What do I want?
- What do they want?
- What do we want?
Module Eight - Phase Three - Closing
- Reaching consensus
- Building an agreement
- Setting the terms of the agreement
Module Nine - Dealing with Difficult Issues
- Being prepared for environmental tactics
- Dealing with personal attacks
- Controlling your emotions
- Deciding when it's time to walk away
Module Ten - Negotiating Outside the Boardroom
- Adapting the process for smaller negotiations
- Negotiating via telephone
- Negotiating via email
Module Eleven - Negotiating on Behalf of Someone Else
- Choosing the negotiating team
- Covering all the bases
- Dealing with tough questions
Module Twelve - Wrapping Up
Course 5 - Communication Strategies
Section One: Getting Started
Section Two: The Big Picture
- What is Communication?
- How Do We Communicate?
- Who’s Listening?
Section Three: Barriers to Communication
- It All Starts with Me
- Common Barriers to Communication
- Language Barriers
- Cultural Barriers
- Location Barriers
Section Four: Paraverbal Communication Skills
- The Power of Pitch
- The Power of Tone
- Vocal Speed Camera
Section Five: Non-Verbal Communication
- Your Body Speaks its own Language
Section Six: Speak Like a STAR
Using STAR
- Situation
- Task
- Action
- Response
Section Seven: Listening Skills
- Ten Ways to Listen Better Today
- Understanding Active Listening
- Sending Positive Signals to Others
Section Eight: Asking Good Questions
- Asking Open Questions
- Probing Questions
Section Nine: Appreciative Inquiry
- The Four Stages
- The Purpose of Appreciative Inquiry
Section Ten: The Art of Conversation Using SPEAC
- Suppose
- Prepare
- Enquire
- Ascertain
- Change
Section Eleven: Advanced Communication Skills
- Precipitating Factors
- Common Ground
Section Twelve: Wrapping up
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
- Microsoft Windows XP, or later
- Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
- OSX/iOS 6 or later
- Modern and up to date Browser (Firefox, Chrome, Safari)
All systems
- Internet bandwidth of 1Mb or faster
- Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
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This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.
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You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).
There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.
Individual courses are designed to be completed within 6-8 hours.
If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
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About this Course |
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Learn How to Properly Manage and Effectively Implement Contracts - 5 Courses in this Bundle
-
Contract Management
-
Business Ethics
-
Business Writing
-
Negotiation Skills
-
Communication Strategies
1. Contract Management: Learn To Understand Ethical Contract Management
It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationship will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations.
With our Contract Management Certification Course, you will discover the specifics of how contract management works and how to effectively source agents.
By the end of this Contract Management Online Short Course, you will be able to:
- Identify contract elements
- Understand ethical contract management
- Calculate value
- Negotiate contracts
- Create basic amendments
2. Business Ethics: Business Ethics are Vital for an Organization to be Successful
A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability.
Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.
A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed.
It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.
By the end of this Business Ethics Online Short Course, you will be able to:
- Define and understand ethics
- Understand the benefits of ethics
- Create strategies to implement ethics at work
- Recognise social and business responsibility
- Identify ethical and unethical behavior
- Learn how to make ethical decisions and lead with integrity
3. Business Writing: Become an Expert at Writing Effective Emails, Letters, Reports and More
We all know that writing is one of the most important methods of business communication for most people, whether its e-mails, memos, proposals, or major reports. Lots of people struggle with the composition of these. Sometimes it's because they don't have to do it very often so, therefore, it doesn't flow as easily as they would like, sometimes because they are new to a role, or just because it's not their favorite thing.
This Business Writing Online Short Course will provide:
- A quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) the things that we often miss especially when completing work under pressure; and
- An overview of some the typical business documents, letters, reports, proposals that you may have to deal with, with tips on structure, style etc.
Course Topics:
- Spelling
- Punctuation
- Writing the Letter
- Proposals Key Info
By the end of the Business Writing Online Short Course, you will be able to:
- Understand the function/purpose of all of the above.
- Utilize the tips and techniques provided here to determine an appropriate structure to use for your business artifacts in different situations.
- Define proofreading and understand the techniques in improving proofreading skills.
- Define peer review and list ways peer review can help improve business writing skills.
- Notice (and correct) common spelling and grammar issues in business writing.
- List guidelines in printing and publishing business writing
4. Negotiation Skills: Understand The Phases Of Negotiation
Although people often think of boardrooms, suits, and million dollar deals when they hear the wordnegotiation, the truth is that we negotiate all the time.
This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.
The Negotiation Skills course will give you a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.
By the end of this Negotiation Skills Online Short Course, you will be able to:
- Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
- Understand and apply basic negotiating concepts
- Lay the groundwork for negotiation
- Identify what information to share and what to keep to yourself
- Understand basic bargaining techniques
- Apply strategies for identifying mutual gain
- Understand how to reach consensus and set the terms of agreement
- Deal with personal attacks and other difficult issues
- Use the negotiating process to solve everyday problems
- Negotiate on behalf of someone else
5. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.
This course will help you understand the different methods of communication and how to make the most of each of them.
Course Topics:
- Paraverbal Communication
- Body Language
- The four stages in the Appreciative Inquiry model are known as the 4-D cycle
- Speaking Like a Star
- Positive Signals
By the end of this Communication Strategies Online Course, you will be able to:
- Understand what communication is
- Understand the different ways communication takes place
- Overcome communication blockages
- Make the most of non-verbal and paraverbal communication
- Understand and utilize the STAR method
- Listen actively and effectively
- Ask good questions
- Use appreciative inquiry as a communication tool
- Establish common ground with others
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with CoursesForSuccess Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Receive Lifetime Access to Course Materials, so you can review at any time.
The Contract Management 5 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Contract Management
Module One: Getting Started
- Course Objectives
Module Two: Defining Contract Management
- What is Contract Management?
- Contract Types
- Contract Elements
- Risks of Poor Contract Management
Module Three: Legal and Ethical Contract Management
- Contract Law I
- Contract Law II
- Defining Ethical Contract Management
- Ethical Breaches
Module Four: Contract Management Requests
- Choosing Potential Bidders
- RFPs and Technology
- Calculating Value
- Making a Choice
Module Five: How to Create a Contract
- Templates and Software
- Compliance
- Wording
- Risks of Noncompliance
Module Six: Contract Negotiations
- Be Prepared
- Prioritize Terms
- Remain Professional
- Execute the Contract
Module Seven: Assess Performance
- What Performance Can Be Assessed
- Creating Metrics
- Measuring Performance
- Improving Performance
Module Eight: Relationships
- Qualities of Effective Relationships
- Relationship Pitfalls
- Building Trust
- Maintaining Relationships
Module Nine: Amending Contracts
- Redlines and Strikeouts
- Replacing Clauses
- Describing Amendments
- Amendment Status
Module Ten: Conducting Audits
- Why Audit?
- Plan
- Establishing Procedures
- Investigate and Report
Module Eleven: Renewing Contracts
- Involve Stakeholders
- Review
- Check for Accuracy and Changes
- Update or Cancel
Module Twelve: Wrapping Up
Course 2 - Business Ethics
Module One - Getting Started
Module Two - What is Ethics?
- What is Business Ethics?
- 10 Benefits of managing ethics
Module Three - Implementing Ethics in the Workplace
- Benefits
- Guidelines for managing ethics in the workplace
- Roles and responsibilities
Module Four - Employer / Employee Rights
- Privacy policies
- Harrassment issues
- Technology
Module Five - Business and Social Responsibilities
- Identifying types of responsibilities
- Handling conflicting social and business reponsibilities
Module Six - Ethical Decisions
- The basics
- Balancing personal and organisational ethics
- Common dilemmas
- Making ethical decisions
- Overcoming obstacles
Module Seven - Whistle Blowing
- Criteria and risk
- The process
- When you should "blow the whistle"
Module Eight - Managerial Ethics
- Ethical management
- Identifying the characteristics
- Ensuring ethical behavior
Module Nine - Unethical Behavior
- Recognise and identify
- Preventing
- Addressing
- Interventions
Module Ten - Ethics in Business (Part 1)
- Organisation basics
- Addressing the needs
- Ethical principles
Module Eleven - Ethics in Business (Part 2)
- Ethical Safeguards
- Developing a Code of Ethics
- Performing an Internal Ethics Audit
- Upholding the Ethics Program
Module Twelve - Wrapping Up
Course 3 - Business Writing
PART ONE – THE BUILDING BLOCKS
Section One: Getting Started
- a quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) – the things that we often miss especially when completing work under pressure; and
- an overview of some the typical business documents – letters, reports, proposals – that you may have to deal with, with tips on structure, style etc.
Section Two: Spelling and Grammar
- Spelling
- Grammar
Section Three: Language and tone
- Clarity
- Conciseness
- Formality
- Focus
- Tone
Section Four: Sentences and Paragraphs
- Parts of a Sentence
- Sentence Length
- Punctuation
- Paragraphs
Section Five: Organization and Structure
- Organisation Approach
Section Six: Tools and Techniques
- The Reader
- The Requirement
- Write faster – effective writing
- Templates
- Proofreading
- Review/Peer Review
- The Appearance - Printing and Publishing
PART TWO – THE DOCUMENTS
Section Seven: Meeting Agendas
- The Basic Structure
Section Eight: E-mails
- Addressing your mails
- Brevity
- Formality
- Attachments
- Forwarding/replying
Section Nine: Business Letters
- The Basic Structure
- Writing the Letter
Section Ten: Proposals
- The Basic Outline
- Key information
- Sequence
- Choosing a Format
- Proposal Structure and Content
- Executive Summaries
Section Eleven: Reports
- Report Structure and format
Section Twelve: Requests for Proposal
- Requests for Proposals
Section Thirteen: Business Cases
- Business Cases
Section Fourteen: General Documentation
- General Documentation
Section Fifteen: Wrapping Up
Course 4 - Negotiation Skills
Module One - Getting Started
Module Two - Understanding Negotiation
- Types of negotiations
- The three phases
- Skills for successful negotiation
Module Three - Getting Prepared
- Establishing your WATNA and BATNA
- Identifying your WAP
- Identifying your ZOPA
- Personal preparation
Module Four - Laying the Groundwork
- Setting the time and place
- Establishing common ground
- Creating a negotiation framework
- The negotiation process
Module Five - Phase One - Exchanging Information
- Getting off on the right foot
- What to share
- What to keep to yourself
Module Six - Phase Two - Bargaining
- What to expect
- Techniques to try
- How to break an impasse
Module Seven - About Mutual Gain
- Three ways to see your options
- About mutual gain
- Creating a mutual gain solution
- What do I want?
- What do they want?
- What do we want?
Module Eight - Phase Three - Closing
- Reaching consensus
- Building an agreement
- Setting the terms of the agreement
Module Nine - Dealing with Difficult Issues
- Being prepared for environmental tactics
- Dealing with personal attacks
- Controlling your emotions
- Deciding when it's time to walk away
Module Ten - Negotiating Outside the Boardroom
- Adapting the process for smaller negotiations
- Negotiating via telephone
- Negotiating via email
Module Eleven - Negotiating on Behalf of Someone Else
- Choosing the negotiating team
- Covering all the bases
- Dealing with tough questions
Module Twelve - Wrapping Up
Course 5 - Communication Strategies
Section One: Getting Started
Section Two: The Big Picture
- What is Communication?
- How Do We Communicate?
- Who’s Listening?
Section Three: Barriers to Communication
- It All Starts with Me
- Common Barriers to Communication
- Language Barriers
- Cultural Barriers
- Location Barriers
Section Four: Paraverbal Communication Skills
- The Power of Pitch
- The Power of Tone
- Vocal Speed Camera
Section Five: Non-Verbal Communication
- Your Body Speaks its own Language
Section Six: Speak Like a STAR
Using STAR
- Situation
- Task
- Action
- Response
Section Seven: Listening Skills
- Ten Ways to Listen Better Today
- Understanding Active Listening
- Sending Positive Signals to Others
Section Eight: Asking Good Questions
- Asking Open Questions
- Probing Questions
Section Nine: Appreciative Inquiry
- The Four Stages
- The Purpose of Appreciative Inquiry
Section Ten: The Art of Conversation Using SPEAC
- Suppose
- Prepare
- Enquire
- Ascertain
- Change
Section Eleven: Advanced Communication Skills
- Precipitating Factors
- Common Ground
Section Twelve: Wrapping up
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
- Microsoft Windows XP, or later
- Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
- OSX/iOS 6 or later
- Modern and up to date Browser (Firefox, Chrome, Safari)
All systems
- Internet bandwidth of 1Mb or faster
- Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
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No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.
No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.
This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
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You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).
There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.
Individual courses are designed to be completed within 6-8 hours.
If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
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Yes, all our courses are interactive.
Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.
You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.
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Course Summary
| Course ID: | CFS02CM5CB |
|---|---|
| Delivery Mode: |
Online |
| Access: | Unlimited Lifetime |
| Time: | Study at your own pace |
| Duration: | 30-48 Hours for total bundle |
| Assessments: | Yes |
| Qualification: | Certificate |
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