Civility in the Workplace Online Bundle, 3 Certificate Courses
Create a Professional Culture That Results in Client Satisfaction
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£225
Save £449 (67%)OFF RRP £674
Get Civility in the Workplace, Business Etiquette, Appreciative Inquiry in this Bundle
1. Civility in the Workplace: Create a Professional Culture That Results in Client Satisfaction
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.
By the end of this Civility in the Workplace Online Short Course, you will be able to:
- Define civility, understand its causes, and enumerate at least three of it's behavioral indicators
- Understand the costs of incivility, as well as the rewards of civility, within the workplace.
- Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
- Learn the basic styles of conflict resolution and identify the sytle most appropriate for managing particular conflicts in the workplace.
- Learn skills in diagnosing the causes of uncivil behavior.
- Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
- Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
- Learn facilitative communication skills such as listening and appreciative inquiry.
- Learn specific interventions that can be utilized when there's conflict within the workplace.
- Learn a recommended procedure for systematizing civil behavior within the workplace.
2. Business Etiquette: Look and Sound Your Best in Any Situation
Business etiquette is so much more than knowing which fork to use at lunch with a client. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!)
Good etiquette adds to your overall credibility. If you treat all people with respect, show courtesy in the office and dress well, those you work with will most likely think highly of you. On the other hand, poor etiquette can hurt your professional relationships. During this course we will look at many areas of business etiquette, including networking, meeting manners, dining decorum, international business etiquette and more.
At the end of this Business Etiquette Online Short Course, you should be able to:
- Identify what business etiquette is and why it’s important.
- Network with confidence.
- Present themselves professionally.
- Understand the importance of dress codes and what they mean.
- Understand how to use a business card effectively.
- Remember names easily.
- How to conduct themselves at a business lunch.
- Understand basic guidelines regarding, grammar standards in all written communication.
- Understand telephone etiquette.
- Understand the benefits of international etiquette.
3. Developing Corporate Behavior: Learn How to Develop a Highly Organized Corporate Behavior
Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet. There are many different ways to influence a corporate behavior change, but the first step is to understand what behavior is. How can you change behavior if you don’t know what it is?
In this course we will discuss what behavior is, and what facilitates behavior. By the end of this journey, you should have a good understanding of what corporate behavior is, and how to implement it in your company.
By the end of this Developing Corporate Behavior Online Short Course, you will be able to:
- Understand what behavior is
- Understand the benefits of corporate behavior
- Know what type of behaviors you want to implement in your company
- Know how to implement corporate behaviors
- Know how to maintain corporate behaviors
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Receive Lifetime Access to Course Materials, so you can review at any time.
Civility in the Workplace Bundle, 3 Courses includes the following courses, below is a summary of each course:
Course 1 - Civility in the Workplace
Module One - Getting Started
Module Two - Introduction
- What is Uncivil Behavior?
- Three reasons why you should be civil
- Dealing with difficult personalities
- Cost and rewards
Module Three - Effective Work Etiquette
- Greetings
- Respect
- Involvement
- Being politically correct
Module Four - Costs and Rewards
- Incivility and the costs
- Civility and rewards
- Four causes of incivility
- How to overcome it
Module Five - Conflict Resolution
- Collaborating
- Competing
- Compromising
- Accommodating
- Avoiding
Module Six - Getting to the Cause
- Examining the root cause
- Creating a cause-and-effect diagram
- Forgiveness
- Benefits of resolution
Module Seven - Communication
- Para-verbal communication
- Non-verbal communication
- Listening skills
- Appreciative inquiry
Module Eight - Negotiation
- Three sides to incivility
- Mediation
- Arbitration
- Creative problem-solving
Module Nine - Identifying your Needs
- Completing a needs analysis
- Focus groups
- Observations
- Anonymous surveys
Module Ten - Writing a Civility Policy
- Designating the core group
- Defining what is unacceptable behavior
- Defining the consequence
- Writing the policy
Module Eleven - Implementing the Policy
- The first steps
- Training
- Addressing complaints
- Enforcing violators
Module Twelve - Wrapping up
Course 2 - Business Etiquette
Section One: Getting Started
- Objectives
Section Two: What is Business Etiquette
- Defining Etiquette
- Why Bother with Business Etiquette
Section Three: Networking
- The Cold Introduction
- First Impressions Matter
- The Business Card
- Sorry, what was your name again?
Section Four: What to Wear
- Is a Dress Code Optional?
- 10 tips for that perfect look
Section Five: Introductions Over, What Next?
- The bone crusher and the dead fish
- Conversation Etiquette
- Stages of Conversation
Section Six: The Business Lunch
- Which Fork First?
- Eating with Etiquette
Section Seven: Restaurant Etiquette
- Ordering Correctly
- Alcohol
- Paying the Bill and Tipping
Section Eight: Email Etiquette and Netiquette
- Understanding Netiquette
- Email Etiquette: The Do’s and Don’ts of Email
- Grammar
Section Nine: Telephone Etiquette
- 10 Tips for Telephone Etiquette
- Leaving Voicemail
- Mobile Manners
Section Ten: The Written Letter
- Saying Thank You with Style
- Letters the Basic Structure
- Writing the Letter
Section Eleven: International Etiquette
- Some Basic Rules
- Business Card Etiquette
- Personal Space
- Gifts
- Communication
Section Twelve: Wrapping Up
Course 3 - Developing Corporate Behavior
Module One: Getting Started
By the end of this course, you will be able to:
- Understand what behavior is
- Understand the benefits of corporate behavior
- Know what type of behaviors you want to implement in your company
- Know how to implement corporate behaviors
- Know how to maintain corporate behaviors
Module Two: The Science of
- What is Behavior?
- Psychology
- Sociology
- Anthropology
Module Three: Benefits for Corporate Behavior
- Employee Safety
- Conservation of Materials
- Engagement
- Improved Employee Performance
Module Four: Most Common Categories of Corporate Behavior
- Managerial Structure
- Values and Ethics
- Employee Accountability
- Workplace Incidents
Module Five: Managerial Structure
- Clearly Defined Management
- Qualified Management Team
- Obvious Advancement Path
- Apparent Grievance Procedures
Module Six: Company Values and Ethics
- Environmental
- Charity and Community Outreach
- Integrity
- Diversity
Module Seven: Employee Accountability
- Attitude
- Attendance
- Honesty
- Substance Abuse & Workplace Violence
Module Eight: Workplace Incidents
- Safety
- Prejudice & Discrimination
- Vandalism & Theft
- Harassment or Bullying
Module Nine: Designing and Implementing
- Group Planning
- Define Preferred Organizational Behaviors
- Hiring
- Training Employees
Module Ten: Corporate Team Behavior
- Team Building
- Better Communication
- Conflict Resolution
- to the Company and the Department
Module Eleven: Auditing Corporate Behavior
- Affirm Ethical Behavior
- Investigate and Review Reported Incidents
- Determine Progress
- Get Employee Feedback & Revise
Module Twelve: Wrapping Up
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
- Microsoft Windows XP, or later
- Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
- OSX/iOS 6 or later
- Modern and up to date Browser (Firefox, Chrome, Safari)
All systems
- Internet bandwidth of 1Mb or faster
- Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
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Course Summary
Course ID: | CFS02CW3CB |
---|---|
Delivery Mode: |
Online |
Access: | Unlimited lifetime access to course material |
Time: | Study at your own pace |
Duration: | 18-22 Hours for total bundle |
Assessments: | Yes |
Qualification: | Certificate |
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